Google Pixel Watches do not come with repair options

2025-08-16T08:40:40Z

151.43.157.3: Removed i from product on first line (was proiduct)

{{Incomplete|Issue 1= This was originally an incident article about the google pixel watch 3 but this is an issue affecting the whole product line, so it has been renamed and edited to reflect that. Sources are needed to document this issue for all versions of the watch.}}
'''Google Pixel Watch''' is a smartwatch product line made by [[Google]]. The devices come with no warranty for damages and maintain a replacement-only policy for consumers. There are no spare parts made available for the devices.<ref>{{Cite web |last=Amadeo |first=Ron |date=15 Sep 2023 |title=Google says it can’t fix Pixel Watches, please just buy a new one |url=https://arstechnica.com/gadgets/2023/09/11-months-after-launch-googles-pixel-watch-still-has-no-path-to-repair/ |url-status=live |access-date=25 Mar 2025 |website=ArsTechnica}}</ref>

==Background==
This is contrary to other product lines by Google, like with the [[Google Pixel]] smartphone, where spare parts are available and repairs are possible.<ref>{{Cite web |title=Genuine Google Pixel Parts and Repair Kits |url=https://www.ifixit.com/Parts/Google_Phone |url-status=live |access-date=25 Mar 2025 |website=iFixit}}</ref><ref>{{Cite web |title=Get your Pixel phone repaired |url=https://support.google.com/pixelphone/answer/9004345 |url-status=live |access-date=25 Mar 2025 |website=[[Google]]}}</ref> Instead, customers are encouraged to look at replacement options, not at repair options.<ref>{{Cite web |last=Song |first=Victoria |date=15 Sep 2023 |title=Google won’t repair cracked Pixel Watch screens |url=https://www.theverge.com/23874281/google-pixel-watch-cracks-no-repairs-warranty |url-status=live |access-date=25 Mar 2025 |website=The Verge}}</ref> A common repair for smartwatches is replacing the screen of the device, which can be done in a number of steps with the right parts available.<ref>{{Cite web |last=Schnabelrauch |first=Dominik |date=23 Jun 2024 |title=Google Pixel Watch Screen Replacement |url=https://it.ifixit.com/Guida/Google+Pixel+Watch+Screen+Replacement/160350 |url-status=live |access-date=25 Mar 2025 |website=iFixit}}</ref>

==Google maintains replacement-only for consumers==
The parts however are not made available, which surprises customers as it does not give them many options if not under warranty.<ref>{{Cite web |date=13 Oct 2022 |title=I broke my Pixel Watch screen, but it simply cannot ever be replaced ? |url=https://support.google.com/googlepixelwatch/thread/183746659 |url-status=live |access-date=25 Mar 2025 |website=[[Google]]}}</ref><ref>{{Cite web |date=10 Dec 2022 |title=Brand new Pixel watch, dropped once from waist height and screen shattered |url=https://support.google.com/googlepixelwatch/thread/192218456 |url-status=live |access-date=25 Mar 2025 |website=[[Google]]}}</ref><ref>{{Cite web |date=4 May 2023 |title=What can I do if my Google Pixel Watch is cracked and I haven't had it a year. What can I do? |url=https://support.google.com/googlepixelwatch/thread/214139119 |url-status=live |access-date=25 Mar 2025 |website=[[Google]]}}</ref><ref>{{Cite web |date=20 Jun 2023 |title=Pixel watch cracked screen. |url=https://support.google.com/googlepixelwatch/thread/221719013 |url-status=live |access-date=25 Mar 2025 |website=Google}}</ref>

===Google's response===
Customer support mentions that physical damage is not covered by warranty, so the advice for customers is to consult their own accidental damage protection if they have it on their purchase.

A year later in 2024, this is still the position of Google for the smartwatch.<ref name=":0">{{Cite web |last=Diaz |first=Nickolas |date=20 Aug 2024 |title=Google stands by its replacement-only option for the Pixel Watch 3 |url=https://www.yahoo.com/tech/google-stands-replacement-only-option-202721479.html |url-status=live |access-date=25 Mar 2025 |website=Yahoo!}}</ref> Replacement is possible if you have their Preferred Care insurance plan to cover damages, which will additionally ask $49 in service fees when you use it.<ref name=":0" />

==Consumer response==

In the references section there are links to forum posts by customers.
==References==
{{reflist}}
[https://www.youtube.com/watch?v=m8_IlmqqJyE Google admits to manufacturing unrepairable junk], Louis Rossmann, original video on youtube.com

[[Category:Google Pixel Watch]]
[[Category:Right to repair]]
[[Category:Articles based on videos]]

Consumer Rights Wiki - User contributions [en]

Google Pixel Watches do not come with repair options