VPN Secure

2025-03-18T09:46:32Z

2A02:810D:9C0:4284:4DBE:F4E2:F9BB:4609: Updated Inactive Account Policy timeline

{{Irrelevant}}

I've purchased a supposed Lifetime Subscription to VPNSecure.me in 2018. As of beginning of 2025 I cannot access any servers.
==Background==
The license was purchased in 2018 through StackSocial. The full name of the item was "VPNSecure: Lifetime Subscription". For a while the VPN worked totally fine.
==[Incident]==
The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile pase shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days).

Play Market page of the app is gaining more and more reviews from affected customers: https://play.google.com/store/apps/details?id=com.vpnsecure.pty.ltd&hl=en

====Inactive Account Policy====
'''IMPORTANT''': following policy was introduced in May 2024 - way after the purchase. See Internet Archive from April 2024 where the policy is not yet in place: https://web.archive.org/web/20240418204008/https://www.vpnsecure.me/terms-of-service/

So it's a classic case of changing the terms of purchase after the fact.<blockquote>To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access.

If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active.

We encourage all users to maintain regular activity on their accounts to avoid deactivation.

https://www.vpnsecure.me/terms-of-service/</blockquote>

===[Company]'s response===
Company hasn't responded to a support ticket asking to clarify the issue.

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