https://mirror.consumerrights.wiki/api.php?action=feedcontributions&feedformat=atom&user=Bvoyelr 2026-05-20T17:14:21Z User contributions MediaWiki 1.44.0 https://mirror.consumerrights.wiki/index.php?title=HelloSimply.com&diff=24210 2025-09-09T01:38:00Z

<p>Bvoyelr: /* Easy to subscribe, impossible to unsubscribe */ Added link to first incident and removed template scaffolding from page.</p> <hr /> <div>{{CompanyCargo<br /> |Industry=Education<br /> |Logo=Simplylogo.jpg<br /> |Website=HelloSimply.com<br /> |Description=Simply is a company that produces a line of apps that provide a structured method of teaching people how to play various instruments.<br /> }}HelloSimply.com, often branded as Simply and billed under a company called JoyTunes, is a company that produces a series of apps to facilitate the self guided learning of various instruments. Their most popular product is Simply Piano. <br /> <br /> These apps are billed via annual subscriptions. <br /> <br /> ==Incidents==<br /> This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].<br /> ===Easy to subscribe, difficult to unsubscribe===<br /> ''Main article:'' [[HelloSimply.com: easy to subscribe, difficult to unsubscribe]] <br /> <br /> The app has a seamless system for onboarding new subscribers, but users who want to cancel their subscription will face significant hurdles. <br /> ==References==<br /> {{reflist}}<br /> <br /> [[Category:{{PAGENAME}}]]</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=HelloSimply.com:_easy_to_subscribe,_difficult_to_unsubscribe&diff=24209 2025-09-09T01:28:35Z

<p>Bvoyelr: /* Cancelling a subscription in the app */ - Updating copy to use less clumsy language</p> <hr /> <div>{{IncidentCargo<br /> |Company=HelloSimply.com<br /> |Status=Active<br /> |ArticleType=Service<br /> |Type=Service Termination<br /> |Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.<br /> }}The app makes it trivially easy to subscribe to the service, but it uses UI antipatterns to hide subscription management options. Additionally, it has limited payment management options in the web UI, but does not offer subscription management. If a user does not realize a UI element is actually a scrollable list, there will be no way to unsubscribe form the service. <br /> [[File:App-default.jpg|thumb|Simply Piano app of a logged in user with the administrative dropdown menu activated]]<br /> [[File:App-scrolled.jpg|thumb|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]]<br /> <br /> ==Cancelling a subscription in the app==<br /> The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.<br /> <br /> If a user wants to unsubscribe, they will not find the option anywhere in the dropdown as it is presented to the user by default. They must know or discover that the menu is scrollable, and the remaining two options (&quot;Settings&quot; and &quot;Join the Community&quot;) are below the fold. <br /> <br /> From there, the process is simple. Subscription management is the only significant function contained in the &quot;Settings&quot; menu, and it is a simple button press. <br /> <br /> ==Cancelling a subscription in the web UI==<br /> [[File:Simply-web-ui-new-subscription.jpg|thumb|The web UI which allows users to enter their credit card information to start a subscription.]]<br /> The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription. <br /> [[File:Simply-payment-failed.jpg|thumb|Email Simply sends to users whose payment information has failed. The only options are to update payment information or send the company an email. ]]<br /> There is also an additional web UI that is not available through the website. If a user's payment information expires, the system will send them an email giving them an opportunity to update their payment information. This email does not even mention managing the subscription. The only options are to email the company or update payment information.<br /> [[File:Simply-web-ui.jpg|thumb|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]<br /> If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=HelloSimply.com:_easy_to_subscribe,_difficult_to_unsubscribe&diff=24208 2025-09-09T01:26:01Z

<p>Bvoyelr: Detailed the basic outline of managing a subscription in the app versus the web UI.</p> <hr /> <div>{{IncidentCargo<br /> |Company=HelloSimply.com<br /> |Status=Active<br /> |ArticleType=Service<br /> |Type=Service Termination<br /> |Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.<br /> }}The app makes it trivially easy to subscribe to the service, but it uses UI antipatterns to hide subscription management options. Additionally, it has limited payment management options in the web UI, but does not offer subscription management. If a user does not realize a UI element is actually a scrollable list, there will be no way to unsubscribe form the service. <br /> [[File:App-default.jpg|thumb|Simply Piano app of a logged in user with the administrative dropdown menu activated]]<br /> [[File:App-scrolled.jpg|thumb|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]]<br /> <br /> == Cancelling a subscription in the app ==<br /> The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.<br /> <br /> If a user wants to unsubscribe, they will not find the option anywhere in the first image. They must know or discover that the menu is scrollable, and the remaining two options (&quot;Settings&quot; and &quot;Join the Community&quot;) are below the fold. <br /> <br /> From there, the process is simple. Subscription management is the only significant function contained in the &quot;Settings&quot; menu, and it is a simple button press. <br /> <br /> == Cancelling a subscription in the web UI ==<br /> [[File:Simply-web-ui-new-subscription.jpg|thumb|The web UI which allows users to enter their credit card information to start a subscription.]]<br /> The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription. <br /> [[File:Simply-payment-failed.jpg|thumb|Email Simply sends to users whose payment information has failed. The only options are to update payment information or send the company an email. ]]<br /> There is also an additional web UI that is not available through the website. If a user's payment information expires, the system will send them an email giving them an opportunity to update their payment information. This email does not even mention managing the subscription. The only options are to email the company or update payment information.<br /> [[File:Simply-web-ui.jpg|thumb|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]<br /> If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=File:Simply-web-ui.jpg&diff=24207 2025-09-09T01:23:53Z

<p>Bvoyelr: </p> <hr /> <div>A hidden web UI enabling users to update their payment information, but not manage their subscription.</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=File:Simply-payment-failed.jpg&diff=24206 2025-09-09T01:21:38Z

<p>Bvoyelr: </p> <hr /> <div>Email that Simply sends to users whose payment has failed.</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=File:Simply-web-ui-new-subscription.jpg&diff=24205 2025-09-09T01:17:40Z

<p>Bvoyelr: </p> <hr /> <div>The &quot;start subscription&quot; page of the Simply web UI, which allows users to enter their credit card information.</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=File:App-scrolled.jpg&diff=24204 2025-09-09T01:02:10Z

<p>Bvoyelr: </p> <hr /> <div>The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=File:App-default.jpg&diff=24203 2025-09-09T00:57:54Z

<p>Bvoyelr: </p> <hr /> <div>A screenshot of the top level UI of the Simply Piano app when a user is logged in</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=HelloSimply.com:_easy_to_subscribe,_difficult_to_unsubscribe&diff=24202 2025-09-09T00:44:42Z

<p>Bvoyelr: Created page with &quot;{{IncidentCargo |Company=HelloSimply.com |Status=Active |ArticleType=Service |Type=Service Termination |Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe. }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]&#039;s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{reflist}} {{Ph-I-C}}&quot;</p> <hr /> <div>{{IncidentCargo<br /> |Company=HelloSimply.com<br /> |Status=Active<br /> |ArticleType=Service<br /> |Type=Service Termination<br /> |Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.<br /> }}<br /> {{Ph-I-Int}}<br /> ==Background==<br /> {{Ph-I-B}}<br /> <br /> ==[Incident]==<br /> {{Ph-I-I}}<br /> <br /> ===[Company]'s response===<br /> {{Ph-I-ComR}}<br /> <br /> <br /> ==Lawsuit==<br /> {{Ph-I-L}}<br /> <br /> <br /> ==Consumer response==<br /> {{Ph-I-ConR}}<br /> <br /> <br /> ==References==<br /> {{reflist}}<br /> <br /> {{Ph-I-C}}</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=HelloSimply.com&diff=24201 2025-09-09T00:40:58Z

<p>Bvoyelr: Adding basic details before creating the incident page</p> <hr /> <div>{{CompanyCargo<br /> |Industry=Education<br /> |Logo=Simplylogo.jpg<br /> |Website=HelloSimply.com<br /> |Description=Simply is a company that produces a line of apps that provide a structured method of teaching people how to play various instruments.<br /> }}HelloSimply.com, often branded as Simply and billed under a company called JoyTunes, is a company that produces a series of apps to facilitate the self guided learning of various instruments. Their most popular product is Simply Piano. <br /> <br /> These apps are billed in monthly or annual subscriptions.<br /> <br /> ==Consumer-impact summary==<br /> {{Ph-C-CIS}}<br /> <br /> ==Incidents==<br /> {{Ph-C-Inc}}<br /> <br /> This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].<br /> ===Easy to subscribe, impossible to unsubscribe===<br /> {{Main|link to the main CR Wiki article}}<br /> The app has a seamless system for onboarding new subscribers, but users who want to cancel their subscription will face significant hurdles. <br /> ==Products==<br /> {{Ph-C-P}}<br /> <br /> ==See also==<br /> {{Ph-C-SA}}<br /> <br /> ==References==<br /> {{reflist}}<br /> <br /> [[Category:{{PAGENAME}}]]</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=HelloSimply.com&diff=24200 2025-09-09T00:27:35Z

<p>Bvoyelr: Creating the new company profile</p> <hr /> <div>{{CompanyCargo<br /> |Industry=Education<br /> |Logo=Simplylogo.jpg<br /> |Website=HelloSimply.com<br /> |Description=Simply is a company that produces a line of apps that provide a structured method of teaching people how to play various instruments.<br /> }}<br /> {{Ph-C-Int}}<br /> <br /> ==Consumer-impact summary==<br /> {{Ph-C-CIS}}<br /> <br /> ==Incidents==<br /> {{Ph-C-Inc}}<br /> <br /> This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].<br /> ===Example incident one (''date'')===<br /> {{Main|link to the main CR Wiki article}}<br /> Short summary of the incident (could be the same as the summary preceding the article).<br /> ===Example incident two (''date'')===<br /> ...<br /> <br /> ==Products==<br /> {{Ph-C-P}}<br /> <br /> ==See also==<br /> {{Ph-C-SA}}<br /> <br /> ==References==<br /> {{reflist}}<br /> <br /> [[Category:{{PAGENAME}}]]</div>

Bvoyelr https://mirror.consumerrights.wiki/index.php?title=File:Simplylogo.jpg&diff=24199 2025-09-09T00:24:41Z

<p>Bvoyelr: </p> <hr /> <div></div>

Bvoyelr