Consumer Rights Wiki - User contributions [en]

Stellantis in-car advertisements

2025-06-11T13:54:46Z

Dunners: Added some info and citations

{{StubNotice}}

On February 7th, 2024, TechStory.in reported that [[Jeep]] 4xe owners are now seeing full screen pop-up advertisements on the displays of their vehicle's infotainment systems.<ref>{{Cite web|archive-url=https://web.archive.org/web/20250304102847/https://techstory.in/stellantis-introduces-pop-up-ads-in-vehicles-sparking-outrage-among-owners/|url-status=dead|archive-date=2025-03-04|url=https://techstory.in/stellantis-introduces-pop-up-ads-in-vehicles-sparking-outrage-among-owners/|title=Stellantis Introduces Pop-Up Ads in Vehicles, Sparking Outrage Among Owners|first=Samir|last=Gautam|date=2025-02-07|work=TechStory.in}}</ref>

==Background==
The controversy surrounding [[Stellantis]]' infotainment advertisements is part of a larger trend in the automotive industry, where manufacturers have been experimenting with subscription-based features and monetization of vehicle services. Stellantis' decision to integrate advertisements into vehicle interfaces has reignited debates over consumer rights and ownership expectations.

==Incident==
Stellantis, has come under scrutiny following the introduction of full-screen pop-up advertisements on its in-vehicle infotainment systems.<ref>{{Cite web |last=McFall |first=Marni Rose |date=2025-03-14 |title=Dodge Drivers Furious After Unwanted Ads Pop Up in Their Cars |url=https://www.newsweek.com/stellantis-dodge-car-drivers-adverts-pop-ups-2045033 |website=News Week}}</ref><ref>{{Cite web |last=Esther |first=Anochie |date=2015-02-11 |title=Jeep Introduces Pop-Up Ads That Appear Every Time You Stop |url=https://techstory.in/jeep-introduces-pop-up-ads-that-appear-every-time-you-stop/ |website=Tech Story}}</ref> This feature, has been met with widespread criticism, disrupts driver experience by displaying ads whenever the vehicle comes to a stop.

Reports indicate that the cars infotainment system will be overridden with a whole of screen advertisement for Mopar’s extended warranty services. These ads require manual dismissal before users can resume normal system operation, such as checking GPS navigation or adjusting media settings. Initially affected vehicles appeared to be Jeeps, however reports in March state that Dodge is also effected.

Users are unable to opt out of the advertising and there is not ability to prevent them from appearing.

===Stellantis' response===

Stellantis, through its "JeepCares" representative, acknowledged the implementation of these ads, citing an agreement with [[SiriusXM]]. The company suggested that users simply dismiss the ads by tapping the provided close button. However, concerns remain regarding the forced nature of these interruptions and their frequency.

==References==
{{Reflist}}
[[Category:Stellantis]]
[[Category:Jeep]]

Stellantis

2025-06-11T13:43:58Z

Dunners: Initiated page to group together Stellantis and is brands. added a quick background and some incidents

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =2021
| Industry =Automaker
| Official Website =https://www.stellantis.com/
| Logo =QuestionMark.svg
}}Stellantis N.V. (commonly known as Stellantis) is a international car manufacturer which was an outcome of the merger of Fiat Chrysler Automobiles (FCA) and Peugeot SA Group (PSA).

It was founded in 2021 and is headquartered in the Netherlands.

Stellantis ownes and manufactures cars under the brands [[Abarth]], [[Alfa Romeo]], [[Chrysler]], [[Citroen]], [[Dodge]], [[DS]], [[Fiat]], [[Jeep]], [[Lancia]], [[Maserati]], [[Opel]], [[Peugeot]], [[Ram]] and [[Vauxhall]].

==Consumer-impact summary==

* User privacy
* Market Control

==Incidents==
===Limited recall of airbags (2024)===
In France Stellantis announced that 530 000 DS 3 and C3 vehicles were fitted with faulty Takata airbags that when initiated may propel sharp components into the vehicle cabin. France's automotive watchdog announced that the actual number was closer to 1.4 million. <ref>{{Cite web |date=2024-06-07 |title=Scale of Stellantis safety scandal in France larger than previously thought |url=https://www.euronews.com/business/2024/06/07/scale-of-stellantis-safety-scandal-in-france-larger-than-previously-thought |website=Euro news}}</ref>

===In-car Advertising (2025)===
''Main article: [[Stellantis In Car Advertisements]]''

In 2025 Stellantis started adding whole of screen advertisements in the infotainment displays of some of their vehicles. The advertisements primarily promote Mopar (a car parts subsidiary of Stellantis) warranty services and appear when a vehicle comes to a complete stop.

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
==See also==

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Jeep

2025-06-11T13:22:06Z

Dunners: /* Ads in the infotainment display */ added link to main in car advert article

{{StubNotice}}

{{InfoboxCompany
|Name=Jeep|Type=Subsidiary|Founded=1943|Industry=Automotive|Official Website=https://www.jeep.com/|Logo=Jeep wordmark.svg}}

[[wikipedia:Jeep|'''Jeep''']] is an American automobile brand owned by [[wikipedia:Stellantis|Stellantis]].

==Incidents==

===Ads in the infotainment display===
''Main article: [[Stellantis In Car Advertisements]]''

Jeep vehicles have begun displaying pop-up commercials on the infotainment screen.<ref>https://www.carscoops.com/2025/02/jeep-owners-complain-about-pop-up-ads-on-their-screens/</ref> This occurs each time the vehicles come to a full stop, and they cannot be disabled. This is a safety issue since such advertisements are highly distracting, and pose as a while driving.<ref>https://ackodrive.com/news/jeep-shows-pop-up-ads-to-users-in-the-infotainment-system/</ref>
[[File:Jeep-ads-reddit.jpeg|alt=Jeep AD at stop|thumb|Jeep puts an ad covering entire screen <ref>{{Cite web |date=2025-02-05 |title=Jeep puts an ad covering my entire screen, and it comes back every time you stop even if you hit ok. |url=https://www.reddit.com/r/assholedesign/comments/1iij34r/jeep_puts_an_ad_covering_my_entire_screen_and_it/ |url-status=live}}</ref>]]

==References==
<references />

https://www.reddit.com/r/cars/comments/1imuxxx/jeep_introduces_popup_ads_that_appear_every_time/
[[Category:Jeep]]

LG G4 malfunctions

2025-06-11T13:04:18Z

Dunners: Tried to change the tone as it was very heavy. Tried to change the title, however not sure i have the permissions to do so. Added citations for different aspects and tried to make the article more concise. Page would benefit from later being transitioned to a product page. Removed some aspects that i couldn't cite (such as 808 being the cause of the issue) or other comments that were factually wrong (software updates). Hopefully the tone warning can be lifted.

{{DISPLAYTITLE:LG G4}}
{{Incomplete}}
{{ToneWarning}}

The LG G4 phone is an android smartphone developed by LG Electronics as part of the LG G series of phones and was released in April 2015.

It was discovered to have issues shortly after release which resulted in the device becoming unstable, inoperable or resulted in data loss. LG released as series of forced updates where the phones installed an update without the users consent or permission. <ref>{{Cite web |last=Arce |first=Nicole |date=2015-06-10 |title=AT&T LG G4 Users Complain Of Automatic Update: What's Happening? |url=https://www.techtimes.com/articles/59241/20150610/at-t-lg-g4-users-complain-of-automatic-update-whats-happening.htm |website=Tech Times}}</ref>

==== Touchscreen Issues ====
In 2015 it was identified that the G4 was experiencing touchscreen issues making the device unresponsive or causing the device to restart. <ref>{{Cite web |last=Pratap |first=Ketan |date=2015-06-17 |title=Some LG G4 Users Reporting Touchscreen Issues; LG Says It's Investigating |url=https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |website=Gadgets 360}}</ref> LG released several patches in an attempt to rectify the issue, however some had to be pulled as they caused more problems to the device itself. By November 2015 LG released a series of software updates to address the issue. <ref>{{Cite web |last=Passary |first=Anu |date=2015-06-22 |title=LG Outs Fix For LG G4 Touchscreen Issues |url=https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm |website=Tech Times}}</ref><ref>{{Cite web |last=Gunther |first=Cory |date=2015-11-25 |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile}}</ref>

==== Boot loop Issues ====
From approximately September 2015 users reported an issue in the device where it would be stuck in a 'boot loop' where the device would cycle of booting and constantly restarting without being operable. <ref>[https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? written by Andrew Williams on Trusted Reviews]</ref> Initially appearing to only affect a small number of devices the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.

Users complained citing that devices were either being not having appropriate repairs undertaken or calling for LG to acknowledge that there was a major fault with the devices. In some instances users started online petitions calling for LG to address their concerns. <ref>{{Cite web |title=Launch a replacement program for defective LG G4s |url=https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |website=change.org}}</ref>

LG acknowledged in January 2016 that there was a hardware issue causing the boot loop and advised they would repair or replace affected devices.<ref>{{Cite web |last=Carlon |first=Kris |date=2016-01-26 |title=LG admits G4 bootloop problem is a hardware fault, will repair affected devices |url=https://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ |website=Android Authority}}</ref> LG did not offer assistance with the recovery of data from affected devices.

It was identified that the fault was caused by detached the soldering between components, resulting in lost user data, and complete interoperability of the affect devices.

==== Other Issues ====
Other problems include:

* charging port death{{Citation needed}},
* speaker function damage{{Citation needed}},
* and double tap features no longer functioning{{Citation needed}}.

=== Class Action Lawsuit ===
LG ended up settling one class-action lawsuit in relation to boot loop issues in the USA with LG offering affected device owners with either $400 in cash or a $700 credit to an alternative LG device.<ref>{{Cite web |last=Gartenberg |first=Chaim |date=2018-01-31 |title=LG settles bootloop lawsuit with $425 in cash or a $700 rebate toward a new LG phone |url=https://www.theverge.com/circuitbreaker/2018/1/31/16957332/lg-bootloop-lawsuit-settlement-g4-v10-v20-nexus-5x-g5 |website=The Verge}}</ref>

==References==
{{reflist}}{{DEFAULTSORT:LG G4}}
[[Category:LG]]
[[Category:LG G4 phone]]

Sony

2025-06-10T13:58:13Z

Dunners: /* Controversies */ added the PSN account requirement and the reversal of some games. Decided to keep it separate to Helldivers 2 as that was added post launch, whereas these games all were sold that way. Still is anti consumer behaviour

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{{clear}}

{{InfoboxCompany
| Name = SONY
| Type = Public
| Founded = 1946
| Industry = Conglomerate
| Official Website = https://sony.com/
| Logo = Sony.svg
}}
'''[[wikipedia:Sony|Sony Group Corporation]]''' is a Japanese Zaibatsu (or mega corporation) headquartered in Minato, Tokyo, Japan.<ref>"[https://www.sony.com/en/SonyInfo/CorporateInfo/Data/Map/ Access & Map] {{Webarchive|url=https://web.archive.org/web/20210416150015/https://www.sony.com/en/SonyInfo/CorporateInfo/Data/Map/|date=2021-04-16}}." Sony Global. Retrieved 2 April 2021. "1–7–1 Konan Minato-ku, Tokyo 108-0075, Japan" – [https://web.archive.org/web/20120227050438/http://www.sony.net/SonyInfo/CorporateInfo/Data/Map/map_head_office.pdf Map] – [https://www.sony.jp/CorporateCruise/SMOJ-info/Profile.html Address in Japanese] {{Webarchive|url=https://web.archive.org/web/20230926182046/https://www.sony.jp/CorporateCruise/SMOJ-info/Profile.html|date=2023-09-26}}: "〒108-0075 東京都港区港南1–7–1"</ref> The Sony Group Corporation owns over 100 companies including, but not limited to Sony Semiconductor Solutions, Sony Entertainment (including Sony Pictures and Sony Music Group), Sony Interactive Entertainment, Sony Financial Group, and Crunchyroll.<ref>{{Cite web |title=List of acquisitions by Sony |url=https://en.wikipedia.org/wiki/List_of_acquisitions_by_Sony |url-status=live |access-date=16 Mar 2025 |website=[[Wikipedia]]}}</ref>

Sony was established in 1946 as Tokyo Tsushin Kogyo by Masaru Ibuka and Akio Morita.<ref name=":0">{{Cite web |title=History |url=https://www.sony.com/en/SonyInfo/CorporateInfo/History/ |url-status=live |access-date=16 Mar 2025 |website=[[Sony]]}}</ref> The young company distinguished itself in the consumer electronics market with transistor radios, home video tape recorders, portable audio players called the Walkman, and compact disk players.<ref>{{Cite web |title=Sony History |url=https://www.sony.com/en/SonyInfo/CorporateInfo/History/SonyHistory/ |url-status=live |access-date=16 Mar 2025 |website=[[Sony]]}}</ref><ref name=":0" /> In 1988, Sony acquired CBS Records.<ref name=":1">{{Cite web |title=Corporate History |url=https://www.sony.com/en/SonyInfo/CorporateInfo/History/company/ |url-status=live |access-date=16 Mar 2025 |website=[[Sony]]}}</ref> Later, in 1989 it acquired Columbia Pictures.<ref name=":1" /> The company also introduced the home video game console [[PlayStation (console)|PlayStation]] in 1994.<ref name=":1" />

==Consumer impact summary==
Sony has found itself involved in many controversies in the past, most commonly consumer rights and management of digital content issues. They have included instances such as Sony BMG rootkit in 2005, where copy protection software tracked users in secret and added security holes, which were the target of lawsuits and recalls. Sony has also had run-ins with digital content access, like trying to close down the PlayStation Store on older systems and removing "forever" licenses on Funimation content, which was met with pushback and reversal.

More recently, the mandatory PSN account requirement mandated by Sony in Helldivers 2 and binding arbitration provisions in Crunchyroll's terms of service have been criticized as restrictive of user choice and access.

==Controversies==
{| class="wikitable"
|+
!Controversy
!Year
!Background Info
!Aftermath
!Related Article
!Related Video(s)
|-
|Sony BMG CD copy protection {{wplink|rootkit}}
|2005
|Sony BMG distributed about 20 million discs preloaded with copy protection software that tracks the users listening habits (even if the user did not agree to the [[EULA]]), hides itself, and introduces exploitable bugs. As such it has been classified as a rootkit.
Furthermore, they released an uninstaller tool later that merely un-hides their original rootkit and installs more un-removable software, all while extracting more personal information (e-mail addresses) from users.
|Class action lawsuits in 2005-2006 forced Sony to recall about 10% of affected CDs. Sony stopped their copy protection attempts in 2007.<ref>{{Cite web |title=Sony's DRM protected CDs install Windows rootkits |url=https://en.m.wikinews.org/wiki/Sony%27s_DRM_protected_CDs_install_Windows_rootkits |url-status=live |access-date=16 Mar 2025 |website=[[Wikinews]]}}</ref><ref>{{Cite web |title=Revisiting the Sony Rootkit |url=https://fsfe.org/activities/drm/sony-rootkit-fiasco.en.html#restrictions-pictures |url-status=live |access-date=16 Mar 2025 |website=[[fsfe]]}}</ref><ref>{{Cite web |title=CD’s Containing XCP Content Protection Technology |url=http://cp.sonybmg.com/xcp/english/titles.html |url-status=dead |archive-url=https://web.archive.org/web/20081224153240/http://cp.sonybmg.com/xcp/english/titles.html |archive-date=24 Dec 2008 |access-date=16 Mar 2025 |website=[[Sony BMG]]}}</ref>
|
|
|-
|PlayStation 3 "Yellow Light of Death"
|2006-2009
|Due to a likely defect in the 90nm graphic processing units (GPUs) of early PlayStation 3s,<ref name=":2">{{Cite web |last=HelpForPS3 (Reuploader) |last2=BBC |date=17 Dec 2009 |title=Sony PS3 Yellow Light of Death - BBC |url=https://www.youtube.com/watch?v=E_ef8bDQktI |url-status=live |access-date=3 Jun 2025 |website=YouTube}}</ref><ref>{{Cite web |last=RIP Felix |date=15 Jan 2024 |title=A 360 Story - The RED Ring of Death & the 7th Generation Console War |url=https://www.youtube.com/watch?v=3qKtS_uxdcU |url-status=live |access-date=2 Jun 2025 |website=YouTube}}</ref><ref>{{Cite web |last=RIP Felix |date=23 Dec 2022 |title=A PS3 Story: The Yellow Light of Death |url=https://www.youtube.com/watch?v=Za7WTNwAX0c |url-status=live |access-date=2 Jun 2025 |website=YouTube}}</ref> these models are extremely prone to GPU failures.
Affected models (with a 90nm GPU) include: CECHA, CECHB, CECHC, CECHE, and CECHG.
|TBD; Sony never made a response beyond dodging and denial of the issue.<ref>{{Cite web |last=BBC |date=18 Sep 2009 |title=Sony rebuts BBC PlayStation claim |url=http://news.bbc.co.uk/2/hi/technology/8263063.stm |url-status=live |archive-url=https://web.archive.org/web/20250219154020/http://news.bbc.co.uk/2/hi/technology/8263063.stm |archive-date=19 Feb 2025 |access-date=4 Jun 2025 |website=BBC NEWS}}</ref> Consumers whose consoles had this problem- even when Sony was supporting the console- had to pay out of pocket to repair it.<ref name=":2" />
|[[Bumpgate]]
|
|-
|PlayStation 3 Blu-Ray AACS License Renewal
|2006
|The Advanced Access Content System (AACS) encryption key of Sony PlayStation 3 devices must be renewed every 12 to 18 months via software updates.<ref>{{Cite web |title=Renewing the AACS encryption key |url=https://manuals.playstation.net/document/en/ps3/current/video/aacs.html |url-status=live |access-date=16 Mar 2025 |website=[[PlayStation]]}}</ref>
|TBD. At some point, software updates will no longer be released, which will eventually lock out users from this functionality.
|
|
|-
|PlayStation Store Shutdown
|2021
|Sony intended to shut down the PlayStation Store on its {{wplink|PlayStation 3|PS3}}, {{wplink|PlayStation Vita|PS Vita}}, and {{wplink|PlayStation Portable|PSP}} consoles, despite many of the content offerings not being available on newer consoles.
|Sony walked back the decision for the PS3 and PS Vita, citing the negative response from customers.<ref>{{Cite web |last=Ryan |first=Jim |date=19 Apr 2021 |title=PlayStation Store on PS3 and PS Vita Will Continue Operations |url=https://blog.playstation.com/2021/04/19/playstation-store-on-ps3-and-ps-vita-will-continue-operations/ |url-status=live |access-date=16 Mar 2025 |website=[[PlayStation Blog]]}}</ref>
|
|
|-
|Removal of {{wplink|Discovery Channel|Discovery}} titles
|2023
|Sony intended to remove customers' access to "purchased" Discovery Channel content at the end of their licensing agreements.
|Sony reversed the decision, allowing customers to continue accessing the content.<ref>{{Cite web |date=Dec 2023 |title=Legal update notice |url=https://www.playstation.com/en-us/legal/psvideocontent/ |url-status=live |access-date=16 Mar 2025 |website=[[PlayStation]]}}</ref>
|[[Sony's attempted removal of "purchased" content]]
|<ref group="Video References">https://www.youtube.com/watch?v=6bpzyz5kf_A</ref> <ref group="Video References">https://www.youtube.com/watch?v=krXH8jXefqE</ref>
|-
|{{wplink|Helldivers 2}} PSN Account Requirement post launch
|2024
|Sony added a {{wplink|PlayStation Network|PSN account}} requirement for Helldivers 2 after the game had become popular, including for countries where you can't create a PSN account.
|The requirement was removed,<ref>https://store.steampowered.com/news/app/553850/view/4196868529806518741</ref> however the game was removed from sale in countries without PSN.<ref>{{Cite web |last=Serin |first=Kaan |date=11 May 2024 |title=Helldivers 2 gets delisted in more countries without PSN access, blindsided devs call for it to be "available worldwide" |url=https://www.gamesradar.com/games/third-person-shooter/helldivers-2-gets-delisted-in-more-countries-without-psn-access-blindsided-devs-call-for-it-to-be-available-worldwide/ |url-status=live |access-date=16 Mar 2025 |website=[[GamesRadar]]}}</ref>
|
|<ref group="Video References">https://www.youtube.com/watch?v=I2VA0eum6w4</ref>
|-
|PSN Account Requirement for PC Games
|2024-ongoing
|Sony requires a PSN account be made or used for Playstation games ported to PC and sold on the PC, including games that were solely single player such as Last of Us Part 2<ref>{{Cite web |last=Ariyasinghe |first=Pulasthi |date=2024-11-09 |title=PSN account requirement on PC is there to keep gamers safe, explains Sony |url=https://www.neowin.net/news/psn-account-requirement-on-pc-is-there-to-keep-gamers-safe-explains-sony/ |website=Neowin}}</ref><ref>{{Cite web |last=Ruiz |first=Michael |date=2024-09-25 |title=Sony Not Backing Down on PSN PC Requirement Despite Backlash |url=https://www.playstationlifestyle.net/2024/09/25/sony-psn-login-required-horizon-zero-dawn-remastered-pc/ |website=PlayStation Lifestyle}}</ref>.
|In January 2025 Sony removed this requirement for some games and instead offered players benefits to use PSN. However the restriction remains for other Sony games such as Until Dawn.<ref>{{Cite web |last=Qizilbash |first=Asad |date=2025-01-29 |title=New in-game content incentives coming to PlayStation games on PC |url=https://blog.playstation.com/2025/01/29/new-in-game-content-incentives-coming-to-playstation-games-on-pc/ |website=PlayStation Blog |publisher=Sony - PlayStation Blog}}</ref>
|
|
|-
|Revocation of "Forever" licenses to {{wplink|Funimation}} digital content
|2024
|After merging Funimation with {{wplink|Crunchyroll, LLC|Crunchyroll}}, Sony revoked all licenses to digital content that had been advertised as "forever" licenses without providing a refund or reimbursement.
|Some users received free months of service for the new Crunchyroll platform, but only if they submitted a ticket.<ref>{{Cite web |last=Parrish |first=Ash |date=26 Feb 2024 |title=Funimation’s solution for wiping out digital libraries could be good, if it works |url=https://www.theverge.com/2024/2/26/24080637/funimation-shut-down-crunchyroll-digital-library-compensation |url-status=live |access-date=16 Mar 2025 |website=[[The Verge]]}}</ref>
|[[Funimation "Forever" Content License Revocation]]
|
|-
|Crunchyroll January 2025 Terms of Service Update
|2025
|Sony forced users of Crunchyroll into binding arbitration by updating their terms of service and without providing an easy way to opt-out.
|TBD
|[[Crunchyroll January 2025 Terms of Service Update]]
|
|}

==Products==
Audio:
*[[Sony's WF-1000XM4 earbuds|Sony WF-1000XM4]]
*Sony WH-1000XM5
Gaming Consoles:

*[[wikipedia:PlayStation_(console)|PlayStation]]
*[[wikipedia:PlayStation_2|PlayStation 2]]
*[[wikipedia:PlayStation_Portable|PlayStation Portable]]
*[[wikipedia:PlayStation_3|PlayStation 3]]
*[[wikipedia:PlayStation_Vita|PlayStation Vita]]
*[[wikipedia:PlayStation_4|PlayStation 4]]
*[[wikipedia:PlayStation_5|PlayStation 5]]

Televisions:

*[[Sony x900h television|Sony X900H]]

==References==
{{Reflist}}
===Video references===
<references group="Video References" />

[[Category:Sony]]

Motorola

2025-06-10T13:25:20Z

Dunners: Changed to Motorola Mobility, during the Lenovo split the company was split in two, Motorola solutions (US Owned) and Motorola mobility (Chinese Owned). I was trying to update the page title however am struggling to do so. This is to ensure that if in future we need to delineate the two we can as Motorola Solutions also make consumer products.

{{DISPLAYTITLE:Motorola Mobility}}
{{DISPLAYTITLE:Motorola Mobility (Motorola)}}
{{DISPLAYTITLE:Motorola Mobility (Motorola)}}
{{InfoboxCompany
| Name = Motorola Mobility, Inc.
| Type = Public
| Founded = 1928
| Industry = Electronics
| Official Website = https://www.motorola.com
| Logo = Motorola-Logo.svg.png
}}

Founded in 1928, and later sold to [[wikipedia:Lenovo|Lenovo]] in 2014, [[wikipedia:Motorola|'''Motorola''']] Mobility (commonly known as Motorola) is a company specializing in smartphones, tablets, and public safety equipment.

==Incidents==
===Bootloader Controversy===
Motorola has made it against their Legal Agreements<ref>https://en-us.support.motorola.com/app/standalone/bootloader/unlock-your-device-a</ref> to resell your phone, after unlocking the bootloader, sparking concerns over ownership. "''Once you unlock the device, you can only use it for your personal use, and '''may not sell or otherwise transfer the device'''''".<ref name=":0">https://en-us.support.motorola.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf</ref>

They have also mentioned that unlocking your device voids the warranty. This means if the CPU, battery, or any other component unrelated to unlocking a device should stop functioning, it will not be covered under warranty.<ref name=":0" />

Two Senior MotoAgents have stated that the device needs to have an internet connection for one week following the purchase or a reset to allow the functionality of bootloader unlocking.<ref>https://forums.lenovo.com/t5/moto-g52/OEM-unlock-option-greyed-out/m-p/5289637</ref><ref>https://forums.lenovo.com/t5/motorola-one-5G-ACE/OEM-Unlock-option-greyed-out/m-p/5232007</ref>

According to a post on Motorola's official forum from one of the Moto Agents, once the device reaches a certain age (no specific age is given), it becomes unable to get a key to unlock the bootloader.<ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/Your-device-does-not-qualify-for-bootloader-unlocking/m-p/5234690?page=3#6297769</ref>

Most E-series models, devices with Android GO pre-installed, some MTK models, Amazon Prime devices do not support the official bootloader unlock method.<ref>https://forums.lenovo.com/t5/moto-e13/How-to-root-Moto-E13/m-p/5302949?page=1#6312054</ref>

====OEM devices====
There is a strong possibility that devices not created by Motorola's core development team but purchased from OEMs will not be able to be officially unlocked.<ref>https://github.com/melontini/bootloader-unlock-wall-of-shame/blob/main/brands/motorola/README.md#unofficial-ways</ref><ref>https://github.com/orgs/moto-fogorow/discussions/1</ref>

For example, the Moto G24, G24 Power, E7 and E7 Power models manufactured by Tinno have a blocked bootloader unlock feature if the device is not a development device. Even if this lock can be bypassed, the bootloader will automatically lock after rebooting the device if it is not a development device.<ref>https://fogorow.fuckyoumoto.xyz/docs/dev/bootloader#official-way</ref>

The only way bypass it is to flash a [https://fogorow.fuckyoumoto.xyz/docs/modding/custom-bootloader custom ChouChou bootloader] specially ported for your device, that will disable this check.

====Intentional bootloader unlock restriction on some Motorola models====
On some smartphone models, bootloader unlocking is officially impossible.
For example, on the "Moto G13/G23/G24/G24 Power" models, the <code>fastboot oem get_unlock_data</code> command is missing.<ref>https://penangf.fuckyoumoto.xyz/docs/dev/bootloader/#official-unlocking-method</ref>
This command is necessary to obtain unique identifiers, which are then used to generate an unlock key. Besides, there are no officially documented alternative methods of getting the key on these phone models.
Notably, on more affordable devices with the same SoC, such as the Moto G31, bootloader unlocking was officially available.

For a long time, customers submitted requests on Motorola's official forum, asking for the ability to obtain an unlock key or an alternative method.<ref>https://forums.lenovo.com/t5/moto-g13/Motorola-Moto-G13-G23-bootloader/m-p/5342278</ref><ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/How-to-unlock-bootloader-on-Motorola-moto-G23/m-p/5277660</ref><ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/Moto-G23-Bootloader-unlock-request/m-p/5319977</ref><ref>https://forums.lenovo.com/t5/moto-g23/Moto-G23-%E2%80%93-Request-to-include-SID-Keys-in-next-OTA-Update/m-p/5344909</ref>
However, Motorola Agents either ignored these messages or responded with: ''"- This phone does not support bootloader unlocking"''.
Later, after numerous inquiries, Motorola issued a formal response: ''"- We will forward this information to the developers."'' However, no further action was taken.

Over time, a community of enthusiasts successfully unlocked the bootloader on Moto G13/G23 by decompiling the lk (Little Kernel, bootloader) partition, studying the key generation algorithm, and creating a key generator (keygen).<ref>https://penangf.fuckyoumoto.xyz/docs/dev/bootloader/#bootloader-unlock</ref><ref>https://penangf.fuckyoumoto.xyz/docs/dev/oem-key-algorithm</ref><ref>https://github.com/moto-penangf/fuckyoumoto/blob/main/oem_keygen.py</ref>
This proves that bootloader unlocking was originally intended to be possible, '''but Motorola deliberately concealed it from customers by refusing to provide the necessary keys.'''

====List of phones with bootloader unlocking disabled====
This not a complete list of models, in which bootloader cannot be unlocked officially:
*Moto E22i
*Moto E14
*Moto E13
*Moto E7 / E7 Power
*Moto G13 / G23
*Moto G24 / G24 Power
*Moto G22

==References==
<references />
[[Category:Motorola]]

2021 WhatsApp privacy policy updates

2025-03-16T12:56:54Z

Dunners: expanded from one sentence,

In January 2021, WhatsApp announced an update to its privacy policy, set to take effect on February 8, 2021 (later delayed).<ref>{{Cite news |last=Taylor |first=Lenore |date=14 May 2021 |title=WhatsApp to force users to accept changes to terms of service |url=https://www.theguardian.com/technology/2021/may/14/whatsapp-to-force-users-to-accept-changes-to-terms-of-service |work=The Guardian}}</ref> Key changes to the policy included:

* Clarifying how WhatsApp processes user data.
* Detailing how WhatsApp works with businesses, including the use of WhatsApp Business accounts and how data from these interactions might be shared with Facebook.
* While WhatsApp had shared some data with Facebook since its acquisition in 2014, the update provided more explicit details about the types of data shared and the purpose, particularly concerning business communications.The announcement triggered widespread concern and confusion among users. Many users expressed discomfort with the prospect of more of their data being shared with Facebook, citing concerns about privacy and the potential for misuse of personal information. There was also frustration with the policy update requiring users to accept the new terms to continue using WhatsApp, leaving many feeling they had no real choice.

Initial reports and social media discussions led to some misinformation, with some users incorrectly believing WhatsApp would be able to read their private messages.

The privacy policy update led to a significant surge in downloads and usage of alternative messaging platforms.<ref>{{Cite news |last=Nicas |first=Jack |last2=Isaac |first2=Mike |last3=Frenkel |first3=Sheera |date=13 Jan 2021 |title=Millions Flock to Telegram and Signal as Fears Grow Over Big Tech |url=https://www.nytimes.com/2021/01/13/technology/telegram-signal-apps-big-tech.html |work=The New York Times}}</ref><ref>{{Cite news |last=Vengattil |first=Munsif |last2=Mathews |first2=Eva |date=13 Jan 2021 |title=Signal sees "unprecedented" growth after WhatsApp controversy |url=https://www.reuters.com/article/technology/signal-sees-unprecedented-growth-after-whatsapp-controversy-idUSKBN29I279/ |work=Reuters}}</ref>

== Response ==
Faced with widespread backlash and user migration, WhatsApp issued blog posts, FAQs, and social media statements to clarify the privacy policy update, emphasising that personal messages remained end-to-end encrypted and that the changes primarily related to business interactions. WhatsApp then announced a delay in the implementation of the new policy, pushing the deadline from February 8 to May 15, 2021. This was intended to allow more time to address user concerns and provide further explanations.
While the initial user exodus was significant, WhatsApp remains one of the most popular messaging applications globally.

== References ==
<references />

Qantas

2025-03-16T12:36:24Z

Dunners: broken link

{{DISPLAYTITLE:Qantas Airways}}
{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =1920
| Industry =Airline
| Official Website =https://www.qantas.com.au
| Logo =Qantas.svg
}}

[[Wikipedia:Qantas|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world.

Operating from hubs in Sydney, Perth, Melbourne, and Brisbane, Qantas provides an extensive network of domestic and international services. The airline connects major Australian cities and offers flights to destinations across various continents, including Africa, Antarctica, Asia, Europe, North America, and South America. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

Qantas is a founding member of the Oneworld airline alliance. Qantas offers various travel classes and provides services such as inflight dining and entertainment. The airline also operates a freight business and a loyalty program Qantas Frequent Flyer.. Its headquarters are located in Sydney, Australia.

==Consumer impact summary==

====Anti Consumer Behaviour====

*Difficulties with Refunds and Credits - Some customers have reported challenges in obtaining refunds or utilising flight credits
*Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.
*Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.
*Customer Service Responsiveness: There have be repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues

====Operational Transparency and Reliability====
There has been concerns about the airline's operational practices, including the accuracy of flight information and the management of flight schedules, as highlighted by the flight cancellation case.

====Regulatory Compliance====

*Issues related to Qantas's adherence to consumer law and other relevant regulations, as evidenced by the ACCC's actions and the resulting penalties.

==Incidents==

===Sale of tickets for cancelled services (2023)===
''Main article:'' [[Qantas - Sale of tickets for cancelled services (Ghost Flights)|Sale of tickets for cancelled services (Ghost Flights)]]

In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

==='''Flight Credits (2022)'''===
In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Airlines]]

Qantas

2025-03-16T11:04:44Z

Dunners: Updated to align with new 'cleanup' weblinks updated, description expanded, CIS added, and formatting

{{DISPLAYTITLE:Qantas Airways}}
{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =1920
| Industry =Airline
| Official Website =https://www.qantas.com.au
| Logo =Qantas.svg
}}

[[Wikipedia:Qantas|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world.

Operating from hubs in Sydney, Perth, Melbourne, and Brisbane, Qantas provides an extensive network of domestic and international services. The airline connects major Australian cities and offers flights to destinations across various continents, including Africa, Antarctica, Asia, Europe, North America, and South America. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

Qantas is a founding member of the Oneworld airline alliance. Qantas offers various travel classes and provides services such as inflight dining and entertainment. The airline also operates a freight business and a loyalty program Qantas Frequent Flyer.. Its headquarters are located in Sydney, Australia.

==Consumer impact summary==

==== Anti Consumer Behaviour ====

* Difficulties with Refunds and Credits - Some customers have reported challenges in obtaining refunds or utilising flight credits
* Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.
* Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.
* Customer Service Responsiveness: There have be repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues

==== Operational Transparency and Reliability ====
There has been concerns about the airline's operational practices, including the accuracy of flight information and the management of flight schedules, as highlighted by the flight cancellation case.

==== Regulatory Compliance ====

* Issues related to Qantas's adherence to consumer law and other relevant regulations, as evidenced by the ACCC's actions and the resulting penalties.

==Incidents==

=== Sale of tickets for cancelled services (2023) ===
''Main article:'' [[Sale of tickets for cancelled services (Ghost Flights)]]

In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

=== '''Flight Credits (2022)''' ===
In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Airlines]]

Qantas sale of tickets for cancelled services (ghost flights)

2025-03-12T03:10:57Z

Dunners: Updated categories

In August 2023 it was alleged that [[Qantas]] was selling tickets on its website for flights it knew were cancelled. The allegations suggested that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified.

==Background==
Post the COVID pandemic, as Australian airlines recovered (2020 to 2023), the Australian Government directed the Australian Competition and Consumer Commission (ACCC) to monitor the aviaiton market. In this period the ACCC received more complaints about Qantas than any other company, half of all complaints about Qantas related to flight cancellations.

==Incident==
Many customers during this period identified a flights being cancelled for times that they had allocated, often affecting the same customer/trip multiple times. At the time Qantas were citing concerns with staffing levels being unable to keep up with unexpected demand, and directed customers to time limited flight credits, or moved customers to alternative flights.

During this period Qantas had long hold times to talk to representatives in relation to these flights with customers commonly waiting many hours to talk to an agent. This further compounded issues when in some instances customers were being notified of the cancellation at very short notice. <ref>{{Cite news |last=Gebicki |first=Michael |date=25 March 2022 |title=Qantas phone call hold times: Customers spend hours waiting |url=https://www.smh.com.au/traveller/travel-news/qantas-phone-call-hold-times-customers-spend-hours-waiting-20220329-h22rf0.html}}</ref><ref>{{Cite web |last=Soper |first=Natassia |date=2022 |title=Frustrated Qantas customers wait up to 20 hours on hold |url=https://9now.nine.com.au/a-current-affair/coronavirus-frustrated-qantas-customers-long-phone-wait-times/192d5459-7d12-4ada-a7f3-d3f797ff3720}}</ref>

The public opinion soured further due to the large number of Australian staff layoffs that Qantas undertook during the COVID pandemic, which a Federal Court decision later determined to be illegal. <ref>{{Cite news |last=Olaya |first=Kayla |last2=Ireland |first2=Olivia |date=21 October 2024 |title=Qantas faces hefty payout to 1700 sacked workers |url=https://www.smh.com.au/business/companies/qantas-faces-hefty-payout-to-1700-sacked-workers-20241018-p5kjfx.html}}</ref>This was further exacerbated by Qantas being the largest JobKeeper recipient of all Australian businesses. (JobKeeper was an Australian Government scheme to support businesses during the COVID pandemic and support them retaining their employees.)

===Qantas's response===
Qantas published a media release stating concerns with resuming services post COVID as a challenge. It claimed that it was impacted with staffing issues and supply chain issues colliding with significant demand for services.

Qantas claimed that the ACCC ignored the key conditions on the sale of a ticket, where whilst an airline endeavours to met the timetable, no airline can guarantee flying on time. Qantas cited weather and operational issues mean cancellations are inevitable and unavoidable. As such they would always endeavour to get a customer to their destination as close as possible to the flight time they booked.

Qantas cliamed that:

*'''100 per cent''' of delayed/cancelled domestic passengers were offered same-day flights '''prior to''' or '''within one hour''' of their booked time.
*'''98 per cent''' of impacted international passengers were offered flights '''within a day''' of their booked flight.
*In most cases, customers were rebooked on these alternative flights weeks or months ahead of when they were actually due to travel, allowing them to adjust their plans.<ref>{{Cite web |title=QANTAS UPDATE ON ACCC CLAIMS |url=https://www.qantasnewsroom.com.au/media-releases/qantas-update-on-accc-claims/ |url-status=live}}</ref>

Qantas denied that communications were delayed it achieve a benefit or commercial gain. (for example to protect slot space at crowded airports)

==Lawsuit==
The ACCC launched court action against Qantas in August 2023 in the Federal Court. <ref>ACCC takes court action alleging Qantas advertised flights it had already cancelled - https://www.accc.gov.au/media-release/accc-takes-court-action-alleging-qantas-advertised-flights-it-had-already-cancelled</ref>

====Claims====
That Qantas was engaging in false, misleading and deceptive conduct. The specific claims lodged with the Federal Court were that Qantas had:

*engaged in conduct that was misleading or deceptive, or likely to mislead or deceive, in contravention of s 18 of the Australian Consumer Law (ACL);
*made false or misleading representations as to the quality, performance characteristics, uses or benefits of the flights, in contravention of s 29(1)(b) and 29(1)(g) of the ACL; and
*engaged in conduct that was liable to mislead the public as to the characteristics or suitability for their purposes of particular flights, in contravention of s 34 of the ACL.

Also, that by accepting payment for the flights, there were reasonable grounds for believing that Qantas would not be able to supply the flights within its specified time, and that Qantas was, or ought reasonably have been, aware of those grounds, so had engaged in conduct in contravention of s 36(3) of the ACL<ref>ACCC v Qantas Airways - https://www.accc.gov.au/system/files/ACCC%20v%20Qantas%20_%20Concise%20Statement%20-%2031%20August%202023.pdf</ref>

The ACCC's claim alleged that between May and July 2022 Qantas was advertising tickets for more than 8,000 flights that it had already cancelled but not removed from sale, for some cases up to 47 days after the flight was cancelled.

It was also alleged that for more than 10,000 in the same period, Qantas didn't notify existing ticket holders that their flights had been cancelled for an average of 18 days, and in some instances up to 48 days.

This conduct affected up to 70% of cancelled flights for the period.

The ACCC provided the court a series of impacted flights it had identified in its investigations.

====Outcome====
After the Federal Court decision Qantas accepted responsibility for the incident and stated that they had updated their process and policies to ensure it doesn't happen again. <ref name=":0">{{Cite web |title=QANTAS REACHES AGREEMENT WITH ACCC AND COMMENCES CUSTOMER REMEDIATION PROGRAM |url=https://www.qantasnewsroom.com.au/media-releases/qantas-reaches-agreement-with-accc-and-commences-customer-remediation-program/}}</ref>

The Federal Court Ordered Qantas to pay $100 million in penalties for misleading consumers. <ref>Federal Court orders Qantas to pay $100m in penalties for misleading consumers - https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

Qantas also gave an undertaking to the ACCC that it would pay $20 Million to consumers who were affected. <ref>Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers - https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref name=":0" />

==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}
[[Category:Qantas]]
[[Category:Airlines]]
[[Category:Consumer rights]]

Telstra

2025-03-04T23:14:52Z

Dunners: Added Telstra overcharging customers repeatedly

{{Under Development|date=2025-01-14|stage=Early|priority=Low}}

{{InfoboxCompany
| Name = Telstra
| Type = Public
| Founded = 1975
| Industry = Telecommunications
| Official Website = https://telstra.com.au/
| Logo = Telstra.png
}}

'''[[Wikipedia:Telstra|Telstra Group Limited]]''' is Australia's largest telecommunications provider, offering a wide range of services including mobile, broadband, and fixed-line telephony to the Australian market. As of the latest data, Telstra supports approximately 22.5 million retail mobile services and 3.4 million fixed data services. <ref>Telstra - About Our Company - 2025-01-14: https://www.telstra.com.au/aboutus/our-company</ref><ref>Telstra Group Limited - Wikipedia: https://en.wikipedia.org/wiki/Telstra</ref>

Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand.

Originally established as a government-owned entity under the name Telecom Australia, Telstra underwent privatization and became a fully private company by 2006. It is currently listed on the Australian Securities Exchange (ASX) as a publicly traded company.

Telstra launched the 'Belong' brand in 2013 as a low-cost mobile and internet services provider and acquired Boost Mobile (Australia) in 2024.

Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States.

==Controversy's==

===Putting customers under risk of being scammed/defrauded===
In 2024 Telstra was found by the ACMA to have not been authenticating customer IDs between August 2022 and April 2023 during 168,000 high-risk interactions such as password resets or SIM card swaps and has been fined $1.5 Million.<ref>ABC - ACMA found Telstra didn't have MFA for high-risk customer activities such as changing password after new rules were implemented in 2022 - https://www.abc.net.au/news/2024-07-17/telstra-fined-1-5m-for-leaving-customers-vulnerable-to-scams/104107146</ref>

Under ACMA rules that were introduced in 2022 required that all telcos in Australia to have implemented Multi-Factor ID authentication such as OTP to email/current phone number on file for high-risk changes to accounts.

The investigation found Telstra was not compliant with the new regulations and it identified about 7,000 instances involving customers in vulnerable circumstances.

A Telstra spokesperson at the time says they were "very supportive" of regulations focused on customer security, but said the 2022 regulations were significant in scope, "We had to design and deploy multi-factor authentication processes across all our channels," they continued, arguing the company missed the start date for the new regulations because it was making sure the processes worked properly.

ACMA did not find any direct evidence of losses from the breaches.

Telstra had agreed to a two-year undertaking with ACMA to take action on the breaches for future transactions, which is court enforceable if not followed.

===Locking purchased content behind new Fetch hardware===
In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>

Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.

=== Repeated overcharging customers for inactive services ===
In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref>

A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web |date=02 December 2023 |title=Telstra pays $24 million in penalties and refunds after wrongly charging customers |url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers}}</ref>

===Reducing speeds on Belong NBN plans===
In November 2020 Telstra migrated 8,897 customers from a 100Mbps plan to a 40Mbps plan without notifying them. There was no price change for these customers even though Telstra saved $7 per customer per month for the newer lower speed service. Telstra was forced to pay $15 Million in penalties after the Australian Competition and Consumer Commission (ACCC) instituted proceedings in the Federal Court.<ref>ACCC - Telstra found to have misled nearly 9,000 Belong customers over broadband speed claims - https://www.accc.gov.au/media-release/telstra-found-to-have-misled-nearly-9000-belong-customers-over-broadband-speed-claims</ref>

===Selling mobile contracts to customers who cannot afford them===
Between January 2016 and August 2018 representatives at Telstra stores sold unaffordable contracts to 108 Indigenous customers. Sales staff manipulated credit assessments, misrepresented products as free and exploited language barriers. In 2020 the ACCC instituted Federal Court proceedings against Telstra for unconscionable conduct and the Federal Court ordered Telstra to pay $50 Million in penalties. <ref>ACCC - Telstra to pay $50m penalty for unconscionable sales to Indigenous consumers https://www.accc.gov.au/media-release/telstra-to-pay-50m-penalty-for-unconscionable-sales-to-indigenous-consumers</ref>

==References==
<references />

[[Category:Internet service providers]]
[[Category:Mass media companies]]
[[Category:Online music stores]]
[[Category:Telecommunications companies]]

Epic Games

2025-03-03T13:10:15Z

Dunners: Added Rocket league removal of linux and macos support

{{StubNotice}}{{InfoboxCompany
| Name = Epic Games, Inc.
| Type = Private
| Founded = 1991
| Industry = Video Games
| Official Website = https://epicgames.com/
| Logo = Epicgames.png
}}
'''[[wikipedia:Epic_Games|Epic Games]]''' is a software development and media-publishing company founded in 1991 by Tim Sweeney.

==Notable incidents==

===Unreal and Unreal Tournament===
In 2022, owners of various entries within the ''Unreal'' and ''Unreal Tournament'' series had their licenses effectively expired, and were thus unable to launch or install these games.<ref>https://answers.microsoft.com/en-us/xbox/forum/all/unreal-tournament-games/1fd3906c-23d4-4580-b194-4b7ef81dd4a9</ref> (Editor's note: add a screenshot of UT being grayed out in the launcher!)

A few years later, some entries in the series would make its way to the [[Internet Archive]] for users to freely install, but not all delisted games have been re-published onto the platform.<ref>https://archive.org/details/UT99-Complete-Retail</ref><ref>https://archive.org/details/ut-99</ref><ref>https://archive.org/details/unreal-tournament-complete</ref><ref>https://archive.org/details/ut-goty</ref>

===Removal of Linux and MacOS versions of Rocket League===
In 2020, Epic and its subsidiary Psyonix announced that whilst Rocket League gamers had purchased the game with full support for Linux and MacOS, this support was being withdrawn and the game would be offline only for these Operating Systems, and gamers were directed to play the game on Windows instead.<ref>{{Cite web |title=Ending Support for MacOS and Linux |url=https://www.rocketleague.com/en/news/ending-support-for-mac-and-linux}}</ref><ref>{{Cite web |title=Rocket League Support for macOS and Linux (SteamOS) |url=https://www.epicgames.com/help/en-US/c-Category_RocketLeague/c-RocketLeague_TechnicalSupport/rocket-league-support-for-macos-and-linux-steamos-a000084314}}</ref> Many speculated that the change was in relation to Psyonix's acquisition by Epic Games several months earlier. At the time of acquisition Epic stated that gamers "''will still be able to play Rocket League on Steam with all of the content they've previously purchased.''"

==References==
<references />
[[Category:Epic Games]]

Qantas

2025-03-03T12:56:51Z

Dunners: updated misspelling of Qantas, removed empty template sections, added link to incident page

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =1920
| Industry =Airline
| Official Website =www.qantas.com.au
| Logo =Qantas.svg
}}

[[Wikipedia:Qantas|'''Qantas''']] is Australia's largest airline by fleet and routes. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

==Consumer impact summary==
==Incidents==
[[Sale of tickets for cancelled services (Ghost Flights)|'''Sale of tickets for cancelled services''']]

In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

'''2022 Flight Credits'''

In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]
[[Category:Airlines]]

Qantas sale of tickets for cancelled services (ghost flights)

2025-03-03T12:52:42Z

Dunners: removed template box

Qantas sale of tickets for cancelled services (ghost flights)

2025-03-03T12:52:01Z

Dunners: First draft of the Ghost Flights incident

{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.}}In August 2023 it was alleged that [[Qantas]] was selling tickets on its website for flights it knew were cancelled. The allegations suggested that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified.

== Background ==
Post the COVID pandemic, as Australian airlines recovered (2020 to 2023), the Australian Government directed the Australian Competition and Consumer Commission (ACCC) to monitor the aviaiton market. In this period the ACCC received more complaints about Qantas than any other company, half of all complaints about Qantas related to flight cancellations.

== Incident ==
Many customers during this period identified a flights being cancelled for times that they had allocated, often affecting the same customer/trip multiple times. At the time Qantas were citing concerns with staffing levels being unable to keep up with unexpected demand, and directed customers to time limited flight credits, or moved customers to alternative flights.

During this period Qantas had long hold times to talk to representatives in relation to these flights with customers commonly waiting many hours to talk to an agent. This further compounded issues when in some instances customers were being notified of the cancellation at very short notice. <ref>{{Cite news |last=Gebicki |first=Michael |date=25 March 2022 |title=Qantas phone call hold times: Customers spend hours waiting |url=https://www.smh.com.au/traveller/travel-news/qantas-phone-call-hold-times-customers-spend-hours-waiting-20220329-h22rf0.html}}</ref><ref>{{Cite web |last=Soper |first=Natassia |date=2022 |title=Frustrated Qantas customers wait up to 20 hours on hold |url=https://9now.nine.com.au/a-current-affair/coronavirus-frustrated-qantas-customers-long-phone-wait-times/192d5459-7d12-4ada-a7f3-d3f797ff3720}}</ref>

The public opinion soured further due to the large number of Australian staff layoffs that Qantas undertook during the COVID pandemic, which a Federal Court decision later determined to be illegal. <ref>{{Cite news |last=Olaya |first=Kayla |last2=Ireland |first2=Olivia |date=21 October 2024 |title=Qantas faces hefty payout to 1700 sacked workers |url=https://www.smh.com.au/business/companies/qantas-faces-hefty-payout-to-1700-sacked-workers-20241018-p5kjfx.html}}</ref>This was further exacerbated by Qantas being the largest JobKeeper recipient of all Australian businesses. (JobKeeper was an Australian Government scheme to support businesses during the COVID pandemic and support them retaining their employees.)

===Qantas's response===
Qantas published a media release stating concerns with resuming services post COVID as a challenge. It claimed that it was impacted with staffing issues and supply chain issues colliding with significant demand for services.

Qantas claimed that the ACCC ignored the key conditions on the sale of a ticket, where whilst an airline endeavours to met the timetable, no airline can guarantee flying on time. Qantas cited weather and operational issues mean cancellations are inevitable and unavoidable. As such they would always endeavour to get a customer to their destination as close as possible to the flight time they booked.

Qantas cliamed that:

* '''100 per cent''' of delayed/cancelled domestic passengers were offered same-day flights '''prior to''' or '''within one hour''' of their booked time.
* '''98 per cent''' of impacted international passengers were offered flights '''within a day''' of their booked flight.
* In most cases, customers were rebooked on these alternative flights weeks or months ahead of when they were actually due to travel, allowing them to adjust their plans.<ref>{{Cite web |title=QANTAS UPDATE ON ACCC CLAIMS |url=https://www.qantasnewsroom.com.au/media-releases/qantas-update-on-accc-claims/ |url-status=live}}</ref>

Qantas denied that communications were delayed it achieve a benefit or commercial gain. (for example to protect slot space at crowded airports)

==Lawsuit==
The ACCC launched court action against Qantas in August 2023 in the Federal Court. <ref>ACCC takes court action alleging Qantas advertised flights it had already cancelled - https://www.accc.gov.au/media-release/accc-takes-court-action-alleging-qantas-advertised-flights-it-had-already-cancelled</ref>

==== Claims ====
That Qantas was engaging in false, misleading and deceptive conduct. The specific claims lodged with the Federal Court were that Qantas had:

* engaged in conduct that was misleading or deceptive, or likely to mislead or deceive, in contravention of s 18 of the Australian Consumer Law (ACL);
* made false or misleading representations as to the quality, performance characteristics, uses or benefits of the flights, in contravention of s 29(1)(b) and 29(1)(g) of the ACL; and
* engaged in conduct that was liable to mislead the public as to the characteristics or suitability for their purposes of particular flights, in contravention of s 34 of the ACL.

Also, that by accepting payment for the flights, there were reasonable grounds for believing that Qantas would not be able to supply the flights within its specified time, and that Qantas was, or ought reasonably have been, aware of those grounds, so had engaged in conduct in contravention of s 36(3) of the ACL<ref>ACCC v Qantas Airways - https://www.accc.gov.au/system/files/ACCC%20v%20Qantas%20_%20Concise%20Statement%20-%2031%20August%202023.pdf</ref>

The ACCC's claim alleged that between May and July 2022 Qantas was advertising tickets for more than 8,000 flights that it had already cancelled but not removed from sale, for some cases up to 47 days after the flight was cancelled.

It was also alleged that for more than 10,000 in the same period, Qantas didn't notify existing ticket holders that their flights had been cancelled for an average of 18 days, and in some instances up to 48 days.

This conduct affected up to 70% of cancelled flights for the period.

The ACCC provided the court a series of impacted flights it had identified in its investigations.

==== Outcome ====
After the Federal Court decision Qantas accepted responsibility for the incident and stated that they had updated their process and policies to ensure it doesn't happen again. <ref name=":0">{{Cite web |title=QANTAS REACHES AGREEMENT WITH ACCC AND COMMENCES CUSTOMER REMEDIATION PROGRAM |url=https://www.qantasnewsroom.com.au/media-releases/qantas-reaches-agreement-with-accc-and-commences-customer-remediation-program/}}</ref>

The Federal Court Ordered Qantas to pay $100 million in penalties for misleading consumers. <ref>Federal Court orders Qantas to pay $100m in penalties for misleading consumers - https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

Qantas also gave an undertaking to the ACCC that it would pay $20 Million to consumers who were affected. <ref>Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers - https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref name=":0" />

==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

Commonwealth Bank collection of Biometric Data

2025-02-28T02:56:33Z

Dunners: Added reference and fixed typos

In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
==Background==
The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy</ref>

The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.

Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option.

==Commonwealth Bank's response==
The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules).

In each instance customers are advised to utilise alternative forms of access to their accounts, such as phone or attendance at a physical branch.
==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

Commonwealth Bank collection of Biometric Data

2025-02-28T01:12:32Z

Dunners: new article about how the Commonwealth back have build a new biometric data collection tool. with no opt out

In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
==Background==
The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).

The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised fgor anything in thier privacy policy including, being shared with third parties or used to trian thier own AI tools.

Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option.

== Commonwealth Bank's response ==
The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules).

In each instance customers are advised to utilise alternative forms of access to thier accounts, such as phone or attendance at a physical branch.
==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

Optus

2025-02-27T07:21:12Z

Dunners: Updated categories

{{InfoboxCompany
| Name = {{PAGENAME}} (Singtel Optus Pty Limited)
| Type =Private
| Founded =1981
| Industry =Telecommunications and Internet Provider
| Official Website =www.optus.com.au
| Logo =QuestionMark.svg
}}

==Background==
Optus (aka Singtel Optus Pty Ltd) is an Australian telecommunications company headquartered in Sydney Australia. It is the second largest telecommunications company with 11 million customers. Optus is wholly owned by Singapore Telecommunications Limited, more commonly known as Singtel.

Optus provides Mobile and Fixed telephone services, is a distributor of NBN Internet, and various Media services such as Optus Television and Optus Sport.

==Incidents==

===Misleading NBN disconnection claims===
In 2018 Optus emailed 139,000 customers claiming that their home internet services were being disconnected in the near future and advising them to switch to newer Optus NBN Broadband services. The Australian Competition and Consumer Commission investigated and identified that the statement was likely misleading as customers were not in fact facing any immediate disconnection of thier existing services. The ACCC initiated proceedings in the Federal Court who found that the statement was in fact deceptive and ordered Optus to pay $6.4 Million in penalties.

==Products==
==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Telecommunications companies]]
[[Category:Internet service providers]]

Qantas

2025-02-27T07:20:30Z

Dunners: Updated categories

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =1920
| Industry =Airline
| Official Website =www.qantas.com.au
| Logo =QuestionMark.svg
}}

==Background==
Qantas is Australia's largest airline by fleet and routes.

Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

==Consumer impact summary==
==Incidents==

===Sale of tickets for cancelled services (Ghost Flights)===
In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleeged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation. <ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

===2022 Flight Credits===
In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
===Example incident two (''date'')===
...

==Products==
==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]
[[Category:Airlines]]

Qantas

2025-02-27T07:13:16Z

Dunners: Initiated page, added background and incidents

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =1920
| Industry =Airline
| Official Website =www.qantas.com.au
| Logo =QuestionMark.svg
}}

== Background ==
Qantas is Australia's largest airline by fleet and routes.

Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

==Consumer impact summary==
==Incidents==

=== Sale of tickets for cancelled services (Ghost Flights) ===
In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleeged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation. <ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

===2022 Flight Credits===
In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
===Example incident two (''date'')===
...

==Products==
==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Optus

2025-02-27T06:50:26Z

Dunners: Added Australian Telco Optus

{{InfoboxCompany
| Name = {{PAGENAME}} (Singtel Optus Pty Limited)
| Type =Private
| Founded =1981
| Industry =Telecommunications and Internet Provider
| Official Website =www.optus.com.au
| Logo =QuestionMark.svg
}}

== Background ==
Optus (aka Singtel Optus Pty Ltd) is an Australian telecommunications company headquartered in Sydney Australia. It is the second largest telecommunications company with 11 million customers. Optus is wholly owned by Singapore Telecommunications Limited, more commonly known as Singtel.

Optus provides Mobile and Fixed telephone services, is a distributor of NBN Internet, and various Media services such as Optus Television and Optus Sport.

== Incidents ==

=== Misleading NBN disconnection claims ===
In 2018 Optus emailed 139,000 customers claiming that their home internet services were being disconnected in the near future and advising them to switch to newer Optus NBN Broadband services. The Australian Competition and Consumer Commission investigated and identified that the statement was likely misleading as customers were not in fact facing any immediate disconnection of thier existing services. The ACCC initiated proceedings in the Federal Court who found that the statement was in fact deceptive and ordered Optus to pay $6.4 Million in penalties.

==Products==
==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Motorola

2025-02-27T06:18:14Z

Dunners: title changes didnt bind

{{DISPLAYTITLE:Motorola Mobility (Motorola)}}
{{DISPLAYTITLE:Motorola Mobility (Motorola)}}
{{InfoboxCompany
| Name = Motorola, Inc.
| Type = Public
| Founded = 1928
| Industry = Electronics
| Official Website = https://www.motorola.com
| Logo = Motorola-Logo.svg.png
}}

Founded in 1928, and later sold to [[wikipedia:Lenovo|Lenovo]] in 2014, [[wikipedia:Motorola|Motorola]] is a US based company specializing in smartphones, tablets, and public safety equipment.

==Incidents==
===Bootloader Controversy===
Motorola has made it against their Legal Agreements<ref>https://en-us.support.motorola.com/app/standalone/bootloader/unlock-your-device-a</ref> to resell your phone, after unlocking the bootloader, sparking concerns over ownership. "''Once you unlock the device, you can only use it for your personal use, and '''may not sell or otherwise transfer the device'''''".<ref name=":0">https://en-us.support.motorola.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf</ref>

They have also mentioned that unlocking your device voids the warranty. This means if the CPU, battery, or any other component unrelated to unlocking a device should stop functioning, it will not be covered under warranty.<ref name=":0" />

Two Senior MotoAgents have stated that the device needs to have an internet connection for one week following the purchase or a reset to allow the functionality of bootloader unlocking.<ref>https://forums.lenovo.com/t5/moto-g52/OEM-unlock-option-greyed-out/m-p/5289637</ref><ref>https://forums.lenovo.com/t5/motorola-one-5G-ACE/OEM-Unlock-option-greyed-out/m-p/5232007</ref>

====Intentional bootloader unlock restriction on some Motorola models====
On some smartphone models, bootloader unlocking is officially impossible.
For example, on the "Moto G13/G23/G24/G24 Power" models, the <code>fastboot oem get_unlock_data</code> command is missing.<ref>https://penangf.fuckyoumoto.xyz/docs/dev/bootloader/#official-unlocking-method</ref>
This command is necessary to obtain unique identifiers, which are then used to generate an unlock key. Besides, there are no officially documented alternative methods of getting the key on these phone models.
Notably, on more affordable devices with the same SoC, such as the Moto G31, bootloader unlocking was officially available.

For a long time, customers submitted requests on Motorola's official forum, asking for the ability to obtain an unlock key or an alternative method. <ref>https://forums.lenovo.com/t5/moto-g13/Motorola-Moto-G13-G23-bootloader/m-p/5342278</ref><ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/How-to-unlock-bootloader-on-Motorola-moto-G23/m-p/5277660</ref><ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/Moto-G23-Bootloader-unlock-request/m-p/5319977</ref><ref>https://forums.lenovo.com/t5/moto-g23/Moto-G23-%E2%80%93-Request-to-include-SID-Keys-in-next-OTA-Update/m-p/5344909</ref>
However, Motorola Agents either ignored these messages or responded with: ''"- This phone does not support bootloader unlocking"''.
Later, after numerous inquiries, Motorola issued a formal response: ''"- We will forward this information to the developers."'' However, no further action was taken.

Over time, a community of enthusiasts successfully unlocked the bootloader on Moto G13/G23 by decompiling the lk (Little Kernel, bootloader) partition, studying the key generation algorithm, and creating a key generator (keygen). <ref>https://penangf.fuckyoumoto.xyz/docs/dev/bootloader/#bootloader-unlock</ref><ref>https://penangf.fuckyoumoto.xyz/docs/dev/oem-key-algorithm</ref><ref>https://github.com/moto-penangf/fuckyoumoto/blob/main/oem_keygen.py</ref>
This proves that bootloader unlocking was originally intended to be possible, '''but Motorola deliberately concealed it from customers by refusing to provide the necessary keys.'''

==References==
<references />
[[Category:Mobile phone manufacturers]]
[[Category:Motorola]]

Motorola

2025-02-27T06:16:26Z

Dunners: Updated Category, retitled to be more accurate, Motorola Mobility was the company that was sold to lenovo that makes phones. Motorola is a wholly owned american radio that specialises in radios and communications

{{DISPLAYTITLE:Motorola Mobility (Motorola)}}
{{InfoboxCompany
| Name = Motorola, Inc.
| Type = Public
| Founded = 1928
| Industry = Electronics
| Official Website = https://www.motorola.com
| Logo = Motorola-Logo.svg.png
}}

Founded in 1928, and later sold to [[wikipedia:Lenovo|Lenovo]] in 2014, [[wikipedia:Motorola|Motorola]] is a US based company specializing in smartphones, tablets, and public safety equipment.

==Incidents==
===Bootloader Controversy===
Motorola has made it against their Legal Agreements<ref>https://en-us.support.motorola.com/app/standalone/bootloader/unlock-your-device-a</ref> to resell your phone, after unlocking the bootloader, sparking concerns over ownership. "''Once you unlock the device, you can only use it for your personal use, and '''may not sell or otherwise transfer the device'''''".<ref name=":0">https://en-us.support.motorola.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf</ref>

They have also mentioned that unlocking your device voids the warranty. This means if the CPU, battery, or any other component unrelated to unlocking a device should stop functioning, it will not be covered under warranty.<ref name=":0" />

Two Senior MotoAgents have stated that the device needs to have an internet connection for one week following the purchase or a reset to allow the functionality of bootloader unlocking.<ref>https://forums.lenovo.com/t5/moto-g52/OEM-unlock-option-greyed-out/m-p/5289637</ref><ref>https://forums.lenovo.com/t5/motorola-one-5G-ACE/OEM-Unlock-option-greyed-out/m-p/5232007</ref>

====Intentional bootloader unlock restriction on some Motorola models====
On some smartphone models, bootloader unlocking is officially impossible.
For example, on the "Moto G13/G23/G24/G24 Power" models, the <code>fastboot oem get_unlock_data</code> command is missing.<ref>https://penangf.fuckyoumoto.xyz/docs/dev/bootloader/#official-unlocking-method</ref>
This command is necessary to obtain unique identifiers, which are then used to generate an unlock key. Besides, there are no officially documented alternative methods of getting the key on these phone models.
Notably, on more affordable devices with the same SoC, such as the Moto G31, bootloader unlocking was officially available.

For a long time, customers submitted requests on Motorola's official forum, asking for the ability to obtain an unlock key or an alternative method. <ref>https://forums.lenovo.com/t5/moto-g13/Motorola-Moto-G13-G23-bootloader/m-p/5342278</ref><ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/How-to-unlock-bootloader-on-Motorola-moto-G23/m-p/5277660</ref><ref>https://forums.lenovo.com/t5/MOTOROLA-Android-Developer-Community/Moto-G23-Bootloader-unlock-request/m-p/5319977</ref><ref>https://forums.lenovo.com/t5/moto-g23/Moto-G23-%E2%80%93-Request-to-include-SID-Keys-in-next-OTA-Update/m-p/5344909</ref>
However, Motorola Agents either ignored these messages or responded with: ''"- This phone does not support bootloader unlocking"''.
Later, after numerous inquiries, Motorola issued a formal response: ''"- We will forward this information to the developers."'' However, no further action was taken.

Over time, a community of enthusiasts successfully unlocked the bootloader on Moto G13/G23 by decompiling the lk (Little Kernel, bootloader) partition, studying the key generation algorithm, and creating a key generator (keygen). <ref>https://penangf.fuckyoumoto.xyz/docs/dev/bootloader/#bootloader-unlock</ref><ref>https://penangf.fuckyoumoto.xyz/docs/dev/oem-key-algorithm</ref><ref>https://github.com/moto-penangf/fuckyoumoto/blob/main/oem_keygen.py</ref>
This proves that bootloader unlocking was originally intended to be possible, '''but Motorola deliberately concealed it from customers by refusing to provide the necessary keys.'''

==References==
<references />
[[Category:Mobile phone manufacturers]]
[[Category:Motorola]]

Telstra

2025-02-27T06:13:13Z

Dunners: Added to telecommunications category

Telstra

2025-02-27T06:08:08Z

Dunners: Added Fetch TV content

Telstra

2025-02-27T05:46:31Z

Dunners: Added two controversys referenced to ACCC investigations, and added detail to the background/description