Consumer Rights Wiki - User contributions [en]

Perplexity throttles PRO subscribers without prior notice

2026-02-28T21:29:39Z

FraYoshi: detail about the "guide" for the legal way

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai |archive-url=http://web.archive.org/web/20260221143806/https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |archive-date=21 Feb 2026}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to.

The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap.

Some users<ref>{{Cite web |date=2026-02-18 |title=rate limited for advanced search/agentic |url=https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |url-status=live |access-date=2026-02-18 |website=Discord |archive-url=http://web.archive.org/web/20260224123602/https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |archive-date=24 Feb 2026}}</ref> report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord |archive-url=https://web.archive.org/web/20260224125449/https://discord.com/channels/1047197230748151888/1469840248686121081 |archive-date=24 Feb 2026}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125515/https://old.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |archive-date=24 Feb 2026}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125538/https://old.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |archive-date=24 Feb 2026}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever it gets posted on the server.

Users are inciting (with a step-by-step guide)<ref>{{Cite web |date=2026-02-23 |title=3 ways to dispute the ToS |url=https://discord.com/channels/1047197230748151888/1470263936426442812/1475551484580990996 |url-status=live |access-date=2026-02-28 |website=Discord}}</ref> to dispute the Terms of Service via legal means, asking the resolution to be the restoration of the original limits as at the time of the yearly contract was stipulated. The proposed ways to enforce this dispute for people in the USA are:

*State Attorney General
*Federal Trade Commission
*Better Business Bureau

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord |archive-url=https://web.archive.org/web/20260224125628/https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |archive-date=24 Feb 2026}}</ref> on why this has happened: <blockquote>"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"</blockquote>There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-url=http://web.archive.org/web/20260211215005/https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-date=11 Feb 2026}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-28T21:23:10Z

FraYoshi: Detail about the regional context regarding the proposed legal means

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai |archive-url=http://web.archive.org/web/20260221143806/https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |archive-date=21 Feb 2026}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to.

The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap.

Some users<ref>{{Cite web |date=2026-02-18 |title=rate limited for advanced search/agentic |url=https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |url-status=live |access-date=2026-02-18 |website=Discord |archive-url=http://web.archive.org/web/20260224123602/https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |archive-date=24 Feb 2026}}</ref> report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord |archive-url=https://web.archive.org/web/20260224125449/https://discord.com/channels/1047197230748151888/1469840248686121081 |archive-date=24 Feb 2026}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125515/https://old.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |archive-date=24 Feb 2026}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125538/https://old.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |archive-date=24 Feb 2026}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever it gets posted on the server.

Users are inciting<ref>{{Cite web |date=2026-02-23 |title=3 ways to dispute the ToS |url=https://discord.com/channels/1047197230748151888/1470263936426442812/1475551484580990996 |url-status=live |access-date=2026-02-28 |website=Discord}}</ref> to dispute the Terms of Service via legal means, asking the resolution to be the restoration of the original limits as at the time of the yearly contract was stipulated. The proposed ways to enforce this dispute for people in the USA are:

*State Attorney General
*Federal Trade Commission
*Better Business Bureau

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord |archive-url=https://web.archive.org/web/20260224125628/https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |archive-date=24 Feb 2026}}</ref> on why this has happened: <blockquote>"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"</blockquote>There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-url=http://web.archive.org/web/20260211215005/https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-date=11 Feb 2026}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-28T21:20:08Z

FraYoshi: users inciting to act via legal means

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai |archive-url=http://web.archive.org/web/20260221143806/https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |archive-date=21 Feb 2026}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to.

The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap.

Some users<ref>{{Cite web |date=2026-02-18 |title=rate limited for advanced search/agentic |url=https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |url-status=live |access-date=2026-02-18 |website=Discord |archive-url=http://web.archive.org/web/20260224123602/https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |archive-date=24 Feb 2026}}</ref> report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord |archive-url=https://web.archive.org/web/20260224125449/https://discord.com/channels/1047197230748151888/1469840248686121081 |archive-date=24 Feb 2026}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125515/https://old.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |archive-date=24 Feb 2026}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125538/https://old.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |archive-date=24 Feb 2026}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever it gets posted on the server.

Users are inciting<ref>{{Cite web |date=2026-02-23 |title=3 ways to dispute the ToS |url=https://discord.com/channels/1047197230748151888/1470263936426442812/1475551484580990996 |url-status=live |access-date=2026-02-28 |website=Discord}}</ref> to dispute the Terms of Service via legal means, asking the resolution to be the restoration of the original limits as at the time of the yearly contract was stipulated. The proposed ways to enforce this dispute are:

* State Attorney General
* Federal Trade Commission
* Better Business Bureau

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord |archive-url=https://web.archive.org/web/20260224125628/https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |archive-date=24 Feb 2026}}</ref> on why this has happened: <blockquote>"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"</blockquote>There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-url=http://web.archive.org/web/20260211215005/https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-date=11 Feb 2026}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-28T20:59:41Z

FraYoshi: formatting

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai |archive-url=http://web.archive.org/web/20260221143806/https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |archive-date=21 Feb 2026}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to.

The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap.

Some users<ref>{{Cite web |date=2026-02-18 |title=rate limited for advanced search/agentic |url=https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |url-status=live |access-date=2026-02-18 |website=Discord |archive-url=http://web.archive.org/web/20260224123602/https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |archive-date=24 Feb 2026}}</ref> report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord |archive-url=https://web.archive.org/web/20260224125449/https://discord.com/channels/1047197230748151888/1469840248686121081 |archive-date=24 Feb 2026}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125515/https://old.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |archive-date=24 Feb 2026}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit |archive-url=https://web.archive.org/web/20260224125538/https://old.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |archive-date=24 Feb 2026}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever it gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord |archive-url=https://web.archive.org/web/20260224125628/https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |archive-date=24 Feb 2026}}</ref> on why this has happened: <blockquote>"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"</blockquote>There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-url=http://web.archive.org/web/20260211215005/https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/ |archive-date=11 Feb 2026}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-18T12:43:24Z

FraYoshi: 1 source for the Comet part of the incident added

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to.

The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap.

Some users<ref>{{Cite web |date=2026-02-18 |title=rate limited for advanced search/agentic |url=https://discord.com/channels/1047197230748151888/1392544076527833188/1473529412120219668 |url-status=live |access-date=2026-02-18 |website=Discord}}</ref> report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever it gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-18T12:10:29Z

FraYoshi: more incident details, and move of one from response to incident.

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to.

The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap.

Some users report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-18T11:43:58Z

FraYoshi: A page with limits now + archived has been found.

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered<ref>{{Cite web |date=2026-02-18 |title=Perplexity Plans Comparison - enterprise page |url=https://www.perplexity.ai/enterprise/pricing |url-status=live |archive-url=https://web.archive.org/web/20250521135754/https://www.perplexity.ai/enterprise/pricing |archive-date=2025-05-21 |access-date=2026-02-18 |website=perplexity.ai}}</ref>:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-17T11:02:55Z

FraYoshi: Has been noticed that queries are weekly, no daily.

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/week'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-17T07:56:25Z

FraYoshi: Perplexity started removing links to this wiki page

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/day'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity reduces the monthly queries to 0.001% for Pro subscribers

2026-02-16T10:11:51Z

FraYoshi: FraYoshi moved page Perplexity reduces the monthly queries to 0.001% for Pro subscribers to Perplexity throttles PRO subscribers without prior notice: The link is rendered badly on some platforms like Discord, breaking it. Also, no longer only the Deep Research queries, more has been limited at the same time.

#REDIRECT [[Perplexity throttles PRO subscribers without prior notice]]

Perplexity throttles PRO subscribers without prior notice

2026-02-16T10:11:51Z

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/day'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-16T09:09:50Z

FraYoshi: 50 labs queries source

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries<ref>{{Cite web |date=2026-02-13 |title=HKT x Perplexity - comparison normal-pro |url=https://1010.com.hk/perplexitypro-2026 |url-status=live |archive-url=https://web.archive.org/web/20260216090606/https://1010.com.hk/perplexitypro-2026 |archive-date=2026-02-16 |access-date=2026-02-16 |website=1010.com.hk}}</ref>, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/day'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-16T08:49:13Z

FraYoshi: found a 500 Deep Researches source.

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries<ref>{{Cite web |date=2025-03-03 |title=AI answer engine Perplexity releases “Deep Research” research function that can be used by everyone |url=https://prtimes.jp/main/html/rd/p/000000001.000157647.html |url-status=live |archive-url=https://web.archive.org/web/20260216084435/https://prtimes.jp/main/html/rd/p/000000001.000157647.html |archive-date=2026-02-16 |access-date=2026-02-16 |website=prtimes.jp}}</ref>, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/day'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-16T08:30:41Z

FraYoshi: Removed redundant source for unlimited file uploads, since now we have the official blog post from Perplexity.

Perplexity throttles PRO subscribers without prior notice

2026-02-16T08:23:19Z

FraYoshi: official sources for unlimited file uploads

{{OngoingEvent}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*Unlimited queries<ref>{{Cite web |date=2026-02-16 |title=How does Perplexity work? |url=https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |url-status=live |archive-url=https://web.archive.org/web/20250918164004/https://www.perplexity.ai/help-center/en/articles/10352895-how-does-perplexity-work |archive-date=2025-09-18 |access-date=2026-02-16 |website=perplexity.ai}}</ref>, this is the common query, the action of writing a query and pressing send;
*600 daily Deep Research queries, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent;
*50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps;
*Unlimited file uploads<ref>{{Cite web |date=2026-02-16 |title=What is Perplexity Pro? |url=https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |url-status=live |archive-url=https://web.archive.org/web/20260109003631/https://www.perplexity.ai/help-center/en/articles/10352901-what-is-perplexity-pro |archive-date=2026-01-09 |access-date=2026-02-16 |website=perplexity.ai}}</ref><ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref><ref>{{Cite news |last=Benzinger |first=Jessica |last2=Bengian |first2=Richard |date=2025-08-11 |title=What Perplexity Pro has to offer - Yahoo Finance News |url=https://www.newswire.ca/news-releases/bell-partners-with-perplexity-to-bring-advanced-ai-search-tools-to-customers-895273524.html |url-status=live |archive-url=https://web.archive.org/web/20250819065509/https://www.newswire.ca/news-releases/bell-partners-with-perplexity-to-bring-advanced-ai-search-tools-to-customers-895273524.html |archive-date=2025-08-19 |access-date=2026-02-14 |work=Cision - newswire - Bell Canada}}</ref>. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly and daily queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Queries: '''Unlimited -> 200/day'''
*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-16T08:18:44Z

FraYoshi: New limit discovered, daily queries.

Perplexity throttles PRO subscribers without prior notice

2026-02-14T01:47:22Z

FraYoshi: Added source for unlimited uploads

{{Stub}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*600 daily Deep Research queries, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent
*50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps.
*Unlimited<ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref><ref>{{Cite news |last=Benzinger |first=Jessica |last2=Bengian |first2=Richard |date=2025-08-11 |title=What Perplexity Pro has to offer - Yahoo Finance News |url=https://www.newswire.ca/news-releases/bell-partners-with-perplexity-to-bring-advanced-ai-search-tools-to-customers-895273524.html |url-status=live |archive-url=https://web.archive.org/web/20250819065509/https://www.newswire.ca/news-releases/bell-partners-with-perplexity-to-bring-advanced-ai-search-tools-to-customers-895273524.html |archive-date=2025-08-19 |access-date=2026-02-14 |work=Cision - newswire - Bell Canada}}</ref> file uploads. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-11T22:37:52Z

FraYoshi: Archive date fix, wrong timezone was used.

{{Stub}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

*600 daily Deep Research queries, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent
*50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps.
*Unlimited<ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref> file uploads. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-11T22:15:23Z

FraYoshi: Added file uploads limit. Restyling of the background.

{{Stub}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered:

* 600 daily Deep Research queries, which is the mode that most distinguishes the AI platform. It takes 3-5 minutes for the answer, acting like an agent
* 50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps.
* Unlimited<ref>{{Cite web |date=2025-08-07 |title=Perplexity PRO subscribe page |url=https://www.perplexity.ai/pro |url-status=live |archive-url=https://web.archive.org/web/20250807201456/https://www.perplexity.ai/pro |archive-date=2025-08-07 |access-date=2026-02-11 |website=perplexity.ai}}</ref> file uploads. When making queries, users can attach files to have them analyzed.

Deep Research is one of the main reasons why customers subscribes to the PRO plan, and file uploads are important, particularly for research/students use.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
*File uploads: '''unlimited -> 50/week'''
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on others of their social media.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancelled their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

There are reports of bans on Perplexity's Discord server under the pretext of violating Terms of Service<ref>{{Cite web |date=2026-01-27 |title=Thread about ToS changes and impact on users. |url=https://www.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |url-status=live |archive-url=https://web.archive.org/web/20260211093005/https://old.reddit.com/r/perplexity_ai/comments/1qnyrme/heres_what_i_found_out_on_pro/ |archive-date=2026-02-11 |access-date=2026-02-11 |website=Reddit}}</ref> and post deletion on Reddit<ref>{{Cite web |title=User complaining that Reddit moderation deleted his comment. |url=https://old.reddit.com/r/perplexity_ai/comments/1r0bpdy/perplexity_has_been_scamming_their_users/o4jdkl6/}}</ref>

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-11T00:11:06Z

FraYoshi: Went more specific on the name of the limited service

{{Stub}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered 600 daily Deep Research queries, which is the mode that most distinguish the AI platform. It takes 3-5 minutes for the answer, acting like an agent, and 50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps,

Deep Research is one of the main reasons why customers subscribes to the PRO plan.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Deep Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
Since the new web UI didn't show the new limits and no announcement has been done, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term has found themselves with a service different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on other of their socials.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancels their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-11T00:10:17Z

FraYoshi: grammar error

{{Stub}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered 600 daily Deep Research queries, which is the mode that most distinguish the AI platform. It takes 3-5 minutes for the answer, acting like an agent, and 50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps,

Deep Research is one of the main reasons why customers subscribes to the PRO plan.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
Since the new web UI didn't show the new limits and no announcement has been done, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term has found themselves with a service different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on other of their socials.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancels their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-11T00:06:08Z

FraYoshi: added details on why Deep Research is important, and why the incident is of a particular importance for yearly, and monthly subscribers

{{Stub}}
{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Post-purchase terms change
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Background==
Up to the event, Perplexity had offered 600 daily Deep Research queries, which is the mode that most distinguish the AI platform. It takes 3-5 minutes for the answer, acting like an agent, and 50 Labs queries, which takes around 10 minutes to complete the iterations, and this is a mode to generate outputs that are entire webpages/apps, and one of the main reasons why customers subscribes to the PRO plan.

There is no published limit, the values are only shown on the phone app when creating queries, and were available on the webapp before the change, but the new UI after the change has hidden these values from the browser version.

The limit has coincided with the announcement<ref>{{Cite web |date=2026-02-06 |title=Upgraded Deep Research |url=https://www.perplexity.ai/changelog/what-we-shipped---february-6th-2026 |url-status=live |access-date=2026-02-10 |website=Perlexity.ai}}</ref> of a new Deep Search, more powerful, based on Opus 4.5.

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''
Since the new web UI didn't show the new limits and no announcement has been done, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term has found themselves with a service different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on Perplexity's Discord server, and on other of their socials.

Some users<ref>{{Cite web |date=2026-02-06 |title=Subscribed to Pro for Deep Research – they nerfed it the same week, no refund |url=https://www.reddit.com/r/perplexity_ai/comments/1qxrqs9/subscribed_to_pro_for_deep_research_they_nerfed/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have asked for a refund a couple of days after the annual subscription, saying that this is not the service promoted at the time of subscription, but Perplexity has denied the refund.

Some users<ref>{{Cite web |date=2026-02-07 |title=Cancelled my pro subscription after the recent Deep Research limits |url=https://www.reddit.com/r/perplexity_ai/comments/1qy9pc4/cancelled_my_pro_subscription_after_the_recent/ |url-status=live |access-date=2026-02-10 |website=Reddit}}</ref> have cancels their subscription.

One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-11 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server.

==Perplexity response==
There has been no official communication, but one of the moderators of the Discord server has expressed their opinion<ref>{{Cite web |date=2026-02-08 |title=Moderator mares opinion |url=https://discord.com/channels/1047197230748151888/1111786888626438245/1470033172573192242 |url-status=live |access-date=2026-02-11 |website=Discord}}</ref> on why this has happened:

"''Bottom line: Less wasteful querying, More intentional AI use, Healthier infrastructure, Lower environmental load.''

''That’s not regression. That’s responsible evolution.''"

==References==
{{reflist}}
[[Category:Perplexity]]
[[Category:2026 incidents]]

Perplexity throttles PRO subscribers without prior notice

2026-02-10T23:57:37Z

FraYoshi: added more details on the event

Perplexity throttles PRO subscribers without prior notice

2026-02-08T23:54:40Z

FraYoshi: typo

{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Scam
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

==Incident==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

*Research: '''600/day -> 20/month'''
*Labs: '''50/month -> 25/month'''

[[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumers response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on their Discord server, and other socials.

Consumers started creating Deep Research pages with links to Consumers responses<ref>{{Cite web |date=2026-02-08 |title=Deep Research of user commentaries |url=https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw#0 |url-status=live |archive-url=https://web.archive.org/web/20260208222335/https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw?__cf_chl_rt_tk=guQKWSW6RcUtugeUcdAf.Wq2xRd2CIj8vR4ozxzcMOo-1770589415-1.0.1.1-2yaTkNoBqRkh7PHaGqHM9A70AJjmlXIDU9g1DY_uKdc#0 |archive-date=2026-02-08 |access-date=2026-02-08 |website=Perplexity}}</ref>
==References==
{{reflist}}

Perplexity throttles PRO subscribers without prior notice

2026-02-08T23:52:36Z

FraYoshi: Better list

{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Scam
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

== Incident ==
Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

* Research: '''600/day -> 20/month'''
* Labs: '''50/month -> 25/month'''

[[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumer response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on their Discord server, and other socials.

Consumers started creating Deep Research pages with links to Consumers responses<ref>{{Cite web |date=2026-02-08 |title=Deep Research of user commentaries |url=https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw#0 |url-status=live |archive-url=https://web.archive.org/web/20260208222335/https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw?__cf_chl_rt_tk=guQKWSW6RcUtugeUcdAf.Wq2xRd2CIj8vR4ozxzcMOo-1770589415-1.0.1.1-2yaTkNoBqRkh7PHaGqHM9A70AJjmlXIDU9g1DY_uKdc#0 |archive-date=2026-02-08 |access-date=2026-02-08 |website=Perplexity}}</ref>
==References==
{{reflist}}

Perplexity throttles PRO subscribers without prior notice

2026-02-08T23:50:17Z

FraYoshi: added picture showcasing the difference between old and new limits.

{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Scam
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

- Research: 600/day -> 20/month

- Labs: 50/month -> 25/month
[[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]]

==Consumer response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on their Discord server, and other socials.

Consumers started creating Deep Research pages with links to Consumers responses<ref>{{Cite web |date=2026-02-08 |title=Deep Research of user commentaries |url=https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw#0 |url-status=live |archive-url=https://web.archive.org/web/20260208222335/https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw?__cf_chl_rt_tk=guQKWSW6RcUtugeUcdAf.Wq2xRd2CIj8vR4ozxzcMOo-1770589415-1.0.1.1-2yaTkNoBqRkh7PHaGqHM9A70AJjmlXIDU9g1DY_uKdc#0 |archive-date=2026-02-08 |access-date=2026-02-08 |website=Perplexity}}</ref>
==References==
{{reflist}}

File:2026-02-08-perplexity-new-limits-comparison.webp

2026-02-08T23:48:51Z

FraYoshi: Comparison between queries limits before and after the 2026-02-05 incident.

== Summary ==
Comparison between queries limits before and after the 2026-02-05 incident.
== Licensing ==
{{Fairuse}}

File:2026-02-08-perplexity-new-limits.webp

2026-02-08T23:41:52Z

FraYoshi: Queries limits after the 2026-02-05 incident

== Summary ==
Queries limits after the 2026-02-05 incident
== Licensing ==
{{Fairuse}}

File:Screenshot 20250921-154825.png

2026-02-08T23:36:33Z

FraYoshi: Queries limits before the 2026-02-05 incident

== Summary ==
Queries limits before the 2026-02-05 incident
== Licensing ==
{{Fairuse}}

Perplexity throttles PRO subscribers without prior notice

2026-02-08T23:27:07Z

FraYoshi: Research > Deep Research

{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Deep Research, Perplexity Labs
|ArticleType=Service
|Type=Scam
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}

Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

- Research: 600/day -> 20/month

- Labs: 50/month -> 25/month

==Consumer response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on their Discord server, and other socials.

Consumers started creating Deep Research pages with links to Consumers responses<ref>{{Cite web |date=2026-02-08 |title=Deep Research of user commentaries |url=https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw#0 |url-status=live |archive-url=https://web.archive.org/web/20260208222335/https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw?__cf_chl_rt_tk=guQKWSW6RcUtugeUcdAf.Wq2xRd2CIj8vR4ozxzcMOo-1770589415-1.0.1.1-2yaTkNoBqRkh7PHaGqHM9A70AJjmlXIDU9g1DY_uKdc#0 |archive-date=2026-02-08 |access-date=2026-02-08 |website=Perplexity}}</ref>
==References==
{{reflist}}

Perplexity throttles PRO subscribers without prior notice

2026-02-08T23:18:58Z

FraYoshi: Link to Deep Research page on the issue

{{IncidentCargo
|Company=Perplexity AI
|StartDate=2026-02-05
|Status=Active
|ProductLine=Perplexity Pro
|Product=Perplexity Research, Perplexity Labs
|ArticleType=Service
|Type=Scam
|Description=Without prior notice, Research queries for Pro users have been reduced from 600/day to 20/month, and Labs queries from 50/month to 25/month.
}}Perplexity has deliberately reduced monthly queries for Pro users without prior notice for all their Pro user base.<ref>{{Cite web |date=2026-02-05 |title=Reddit reports |url=https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |url-status=live |archive-url=https://web.archive.org/web/20260208223836/https://www.reddit.com/r/perplexity_ai/comments/1qwhej3/9989_reduction_in_research_quota_over_night/ |archive-date=2026-02-08 |access-date=2026-02-08 |website=Reddit}}</ref> The new limits are the followings:

- Research: 600/day -> 20/month

- Labs: 50/month -> 25/month

==Consumer response==
Users have started opening formal complaints<ref>{{Cite web |date=2026-02-08 |title=Formal Complaints |url=https://discord.com/channels/1047197230748151888/1469840248686121081 |url-status=live |access-date=2026-02-09 |website=Discord}}</ref> on their Discord server, and other socials.

Consumers started creating Deep Research pages with links to Consumers responses<ref>{{Cite web |date=2026-02-08 |title=Deep Research of user commentaries |url=https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw#0 |url-status=live |archive-url=https://web.archive.org/web/20260208222335/https://www.perplexity.ai/search/site-reddit-com-or-site-youtub-AdnQRKxEQFO1kxixCoyHLw?__cf_chl_rt_tk=guQKWSW6RcUtugeUcdAf.Wq2xRd2CIj8vR4ozxzcMOo-1770589415-1.0.1.1-2yaTkNoBqRkh7PHaGqHM9A70AJjmlXIDU9g1DY_uKdc#0 |archive-date=2026-02-08 |access-date=2026-02-08 |website=Perplexity}}</ref>
==References==
{{reflist}}

Perplexity throttles PRO subscribers without prior notice

2026-02-08T23:07:53Z

FraYoshi: Added core details on the incident, and removed template text.

Perplexity throttles PRO subscribers without prior notice

2026-02-08T22:49:19Z

FraYoshi: added ongoing incident

WeTransfer

2025-07-24T07:56:03Z

FraYoshi: /* Update on Change in Terms of Service attempts to change ownership of uploaded files (2025) and quoted ToS text */

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type = Private
| Founded = 2009
| Industry = Software
| Official Website = https://www.wetransfer.com
| Logo = WeTransfer logo.svg.png
}}[[wikipedia:WeTransfer|'''WeTransfer''']] is a cloud-based file transfer service that allows users to upload files through their website and then either gives them a link directly or to send an e-mail to the recipient with a download link. If sent through e-mail, the sender could be notified when their files were downloaded.

Initially, the website was primarily ad-financed and required no registration. The free tier had a 2GB limit on the file size and links would expire after a week. Both limitations could be lifted by going to a paid plan for the service.

In 2024, the company was sold to Italian tech company Bending Spoons, which at that point already had a questionable reputation for changing the business model of iPhone camera app FiLMiC Pro after taking it over. Similar changes aimed at maximizing profit were introduced to WeTransfer, and it was announced that the majory of the existing staff would be laid off.

==Consumer-impact summary==
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
* User freedom
* User privacy
* Business model
* Market control}}

==Privacy Concerns==
Uploading files to a company unencrypted poses a variety of dangers of these documents leaking or being misused. Employees of companies might try to use services they know from home use and try to send confidential information through such channels.

This can be circumvented by putting the files to be sent into a ZIP file protected by a strong password first before uploading the file and then sending the passwort through an unrelated channel, such as a messenger chat.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Forced app usage on mobile (201?)===
At some point WeTransfer started to block use of the website on mobile devices, making it impossible to upload or download files, directing users to download the app instead. Aside from the usual app overload concerns, the app was focussed around some sort of collages, this was perceived as annoying by many users.

This restriction can be circumvented by using the "Load Desktop Website" option in the web browser of the phone.

===Data Breach (2019)===
Some files were sent to the wrong recipients.<ref>{{Cite web |last=Abrams |first=Lawrence |date=2019-06-21 |title=WeTransfer Security Incident Sent Files to the Wrong People |url=https://www.bleepingcomputer.com/news/security/wetransfer-security-incident-sent-files-to-the-wrong-people/ |archive-url=https://web.archive.org/web/20201112034757/https://www.bleepingcomputer.com/news/security/wetransfer-security-incident-sent-files-to-the-wrong-people/ |archive-date=2020-11-12 |access-date=2025-04-07 |website=Bleeping Computer}}</ref>

===Business Model Changes (''2024'')===
In 2024, Bending Spoons made changes that changed the business model for the worse. Uploads were no longer possible without registering an account, the number of transfers per month and the storage duration of the free tier were reduced significantly.

===Change in Terms of Service attempts to change ownership of uploaded files (2025)===
In the new Terms of Service presented on June 23rd 2025, WeTransfer originally stated that they entitle themselves to "make a profit of the files uploaded by users", starting from the 8th of August 2025.<ref name=":02">{{Cite web |last=Leijten |first=Jorg |date=15 Jul 2025 |title=WeTransfer krabbelt iets terug na ophef over overdragen eigendom op geüploade bestanden |trans-title=WeTransfer backs down their transfer of ownership after backlash |url=https://www.nrc.nl/nieuws/2025/07/15/wetransfer-is-binnenkort-eigenaar-van-jouw-bestanden-en-wil-er-geld-aan-gaan-verdienen-a4900306 |access-date=15 Jul 2025 |website=NRC |language=nl}}</ref> This is in stark contrast with the Terms of Service from 2021, which states there is no right of ownership to the uploaded files.<ref name=":02" />

Further, the new Terms of Service sparked additional backlash, by the clause to "include the possibility of using AI to improve content moderation" on the uploaded files. WeTransfer updated this clause. <ref>{{Cite news |last=Rahman-Jones |first=Imran |date=15 Jul 2025 |title=WeTransfer says files not used to train AI after backlash |url=https://www.bbc.com/news/articles/cp8mp79gyz1o |access-date=15 Jul 2025 |work=BBC}}</ref>

This was the text in section 6.3<ref>{{Cite web |date=2025-06-23 |title=WeTransfer ToS |url=https://web.archive.org/web/20250715070346/https://wetransfer.com/explore/legal/terms |access-date=2025-07-15}}</ref>:<blockquote>"You hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to use your Content for the purposes of operating, developing, commercializing, and improving the Service or new technologies or services, including to improve performance of machine learning models that enhance our content moderation process, in accordance with the Privacy & Cookie Policy. Such license includes the right to reproduce, distribute, modify, prepare derivative works based upon, broadcast, communicate to the public, publicly display, and perform Content. You will not be entitled to compensation for any use of Content by us under these Terms."</blockquote>In date July 15th 2025<ref>{{Cite web |date=2025-07-15 |title=WeTransfer Tos |url=https://web.archive.org/web/20250716042846/https://wetransfer.com/explore/legal/terms |access-date=2025-07-16}}</ref> they rewrote the section to remove the content license/sublicense grant.

==Alternatives==
Swiss company Infomaniak offers a free service called [https://www.swisstransfer.com/ SwissTransfer] that is similar to WeTransfer, but has none of the restrictions introduced to WeTransfer by Bending Spoons. The free transfer limit is 50 GB (compared to 2 GB for WeTransfer) and the storage time is up to 30 days (vs. the 7 days of traditional WeTransfer). Moreover, the user can choose a language for the download page.

[https://www.sendgb.net/ SendGB] also offers 20 GB transfers for free without registration.

==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==
<references />
[[Category:{{PAGENAME}}]]
[[Category:WeTransfer]]
[[Category:Articles with verification concerns or other deficiencies]]
[[Category:Articles in need of additional work]]