Consumer Rights Wiki - User contributions [en]

Logitech

2026-02-06T10:59:14Z

Ggodlewski: Link to webcams article

{{Stub}}
{{CompanyCargo
|Founded=1981-10-02
|Industry=Electronics, Technology
|Type=Public
|Website=https://www.logitech.com
|Description=Logitech is a Swiss company that manufactures computer peripherals, audio accessories, and other electronic devices.
|Logo=Logitech-logo.png}}
'''Logitech''' is a Swiss technology company that manufactures computer peripherals, audio equipment, and other electronic devices.

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Logitech Harmony discontinuation (''May 2025'')===
{{Main|Logitech Harmony}}
Logitech used to manufacture universal remotes, named Harmony. Some of the devices required the use of the Harmony Remote software in order to program them. In March of 2025, Logitech announced that they would discontinue support for the older remotes, rendering them unable to be reprogrammed after 28 May 2025.

===Logitech plans to brick Pop switches (''Oct. 2025'')===
On 15 October 2025, Logitech is switching off their Pop series of €130 smart home switches with just two weeks' notice, offering 15% store discount as compensation to United States customers through 31 March 2026 (with restrictions).<ref>{{Cite web |last=Floemer |first=Andreas |date=2 Oct 2025 |title=Logitech macht seine POP-Schalter unbrauchbar |trans-title=EOL: Logitech's POP switches will become electronic waste in a fortnight |url=https://www.heise.de/news/EOL-Logitechs-POP-Schalter-werden-in-zwei-Wochen-zu-Elektroschrott-10701386.html |access-date=2 Nov 2025 |website=Heise Online |url-status=live |url-access=limited |language=de |archive-url=https://web.archive.org/web/20251002131217/https://www.heise.de/news/EOL-Logitechs-POP-Schalter-werden-in-zwei-Wochen-zu-Elektroschrott-10701386.html |archive-date=2 Oct 2025}}</ref><ref>{{Cite web |last=Harding |first=Scharon |date=8 Oct 2025 |title=Logitech will brick its $100 Pop smart home buttons on October 15 |url=https://arstechnica.com/gadgets/2025/10/logitech-will-brick-its-100-pop-smart-home-buttons-on-october-15/ |access-date=2 Nov 2025 |website=Ars Technica |url-status=live |archive-url=https://web.archive.org/web/20251008200502/https://arstechnica.com/gadgets/2025/10/logitech-will-brick-its-100-pop-smart-home-buttons-on-october-15/ |archive-date=8 Oct 2025}}</ref>

==Products==
*[[Logitech harmony Discontinuation|Logitech Harmony (2001)]]: A line of universal remotes and smart home products, created by Easy Zapper and acquired by Logitech in 2004. Logitech ceased production of Harmony products in 2021, and stopped support in May 2025, rendering remotes unable to be reprogrammed.
*[[Logitech G HUB]]: A piece of software used to control Logitech products. Some accessories are unable to be customized at all without this software, which is not Linux compatible.
*[[Logitech webcams]]: A line of C9xx webcams. Logitech silently removed h.264 encoding at some point without changing the model symbols.

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Logitech webcams

2026-02-06T10:50:08Z

Ggodlewski: updated test output

{{ProductCargo
|Company=Logitech
|ProductLine=C9xx webcams
|ReleaseYear=2012
|InProduction=Yes
|ArticleType=Product
|Category=Cameras
|Logo=logitech webcams.jpg
|Website=https://www.logitech.com/en-us/products/webcams/c930e-business-webcam.960-000971.html
}}I just bought C930e. To my surprise unlike my old c920 it does not have h264 hardware encoding. Using mjpeg makes video more noisy. In the internet people are reporting that at some point logitech removed this feature from their products. So basically new C9XX can be different product than old C9XX.

==Consumer-impact summary==

*Feature removal
*False advertising

H264 encoding feature removed at some point. MJPEG has a lower quality and lots of noise. Uncompressed stream does not handle 30fps in 1920x1080.

The model numbers were not changed to reflect degradation.

The website still claims it has this capability.

https://www.logitech.com/en-us/products/webcams/c920e-business-webcam.960-001401.html?sp=1&searchclick=Logitech#specs
[[File:Screenshot 2026-02-06 at 11-37-42 Logitech C920e Business Webcam - Full HD 1080p.png|thumb]]
The only article from logitech was removed:

https://web.archive.org/web/20220219224240/https://www.logitech.com/en-us/video-collaboration/resources/think-tank/articles/article-logitech-and-h264-encoding.html

==Testing==
# To display all codecs:
v4l2-ctl --info --list-formats -d /dev/video2

Driver Info:
Driver name : uvcvideo
Card type : Logitech Webcam C930e
Bus info : usb-0000:00:14.0-4
Driver version : 6.1.140
Capabilities : 0x84a00001
...
Type: Video Capture
[0]: 'YUYV' (YUYV 4:2:2)
[1]: 'MJPG' (Motion-JPEG, compressed)

# To display all resolutions/fps:
v4l2-ctl --info --list-formats-ext -d /dev/video2

==See also==

<nowiki>https://en.everybodywiki.com/List_of_cameras_with_onboard_video_compression</nowiki>

<nowiki>https://askubuntu.com/questions/1229986/wrong-webcam-driver</nowiki>

<nowiki>https://www.reddit.com/r/linux/comments/f2icry/psa_logitech_has_removed_hardware_h264_encoder/</nowiki>

<nowiki>https://www.reddit.com/r/logitech/comments/14cmrbt/difference_between_three_revisions_of_c920_webcam/</nowiki>

Article by Logitech is now removed from their website:

<nowiki>https://web.archive.org/web/20220219224240/https://www.logitech.com/en-us/video-collaboration/resources/think-tank/articles/article-logitech-and-h264-encoding.html</nowiki>

<nowiki>https://support.logi.com/hc/en-gb/articles/360036050333-Why-don-t-we-use-H-264</nowiki>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Logitech webcams

2026-02-06T10:48:42Z

Ggodlewski: Initial draft

{{ProductCargo
|Company=Logitech
|ProductLine=C9xx webcams
|ReleaseYear=2012
|InProduction=Yes
|ArticleType=Product
|Category=Cameras
|Logo=logitech webcams.jpg
|Website=https://www.logitech.com/en-us/products/webcams/c930e-business-webcam.960-000971.html
}}I just bought C930e. To my surprise unlike my old c920 it does not have h264 hardware encoding. Using mjpeg makes video more noisy. In the internet people are reporting that at some point logitech removed this feature from their products. So basically new C9XX can be different product than old C9XX.

==Consumer-impact summary==

* Feature removal
* False advertising

H264 encoding feature removed at some point. MJPEG has a lower quality and lots of noise. Uncompressed stream does not handle 30fps in 1920x1080.

The model numbers were not changed to reflect degradation.

The website still claims it has this capability.

https://www.logitech.com/en-us/products/webcams/c920e-business-webcam.960-001401.html?sp=1&searchclick=Logitech#specs
[[File:Screenshot 2026-02-06 at 11-37-42 Logitech C920e Business Webcam - Full HD 1080p.png|thumb]]
The only article from logitech was removed:

https://web.archive.org/web/20220219224240/https://www.logitech.com/en-us/video-collaboration/resources/think-tank/articles/article-logitech-and-h264-encoding.html

== Testing ==
# To display all codecs:
v4l2-ctl --info --list-formats -d /dev/video2

...
Type: Video Capture
[0]: 'YUYV' (YUYV 4:2:2)
[1]: 'MJPG' (Motion-JPEG, compressed)

# To display all resolutions/fps:
v4l2-ctl --info --list-formats-ext -d /dev/video2

==See also==

<nowiki>https://en.everybodywiki.com/List_of_cameras_with_onboard_video_compression</nowiki>

<nowiki>https://askubuntu.com/questions/1229986/wrong-webcam-driver</nowiki>

<nowiki>https://www.reddit.com/r/linux/comments/f2icry/psa_logitech_has_removed_hardware_h264_encoder/</nowiki>

<nowiki>https://www.reddit.com/r/logitech/comments/14cmrbt/difference_between_three_revisions_of_c920_webcam/</nowiki>

Article by Logitech is now removed from their website:

<nowiki>https://web.archive.org/web/20220219224240/https://www.logitech.com/en-us/video-collaboration/resources/think-tank/articles/article-logitech-and-h264-encoding.html</nowiki>

<nowiki>https://support.logi.com/hc/en-gb/articles/360036050333-Why-don-t-we-use-H-264</nowiki>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

File:Screenshot 2026-02-06 at 11-37-42 Logitech C920e Business Webcam - Full HD 1080p.png

2026-02-06T10:40:41Z

Ggodlewski:

Capture: https://www.logitech.com/en-us/products/webcams/c920e-business-webcam.960-001401.html?sp=1&searchclick=Logitech#specs

Logitech webcams

2026-02-06T10:33:46Z

Ggodlewski: Created page with "{{ProductCargo |Company=Logitech |ProductLine=C9xx webcams |ReleaseYear=2012 |InProduction=Yes |ArticleType=Product |Category=Cameras |Logo=logitech webcams.jpg |Website=https://www.logitech.com/en-us/products/webcams/c930e-business-webcam.960-000971.html }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in..."

File:Logitech webcams.jpg

2026-02-06T10:33:16Z

Ggodlewski: Logitech C920 and C930e

== Summary ==
Logitech C920 and C930e
== Licensing ==
{{Self-PublicDomain}}

Forced User Agreement on Jetbrains IntelliJ software

2025-07-24T09:57:59Z

Ggodlewski:

{{ProductLineCargo
|Company=Jetbrains
|ReleaseYear=2024
|InProduction=Yes
|ArticleType=Product
|Category=Software
|Website=https://www.jetbrains.com/
|Description=Jetbrains Developer Tools is a set of IDEs designed for major programming languages.
}}Forced User Agreement on Jetbrains IntelliJ software is an attempt to alter past fallback licenses. In 2025 company is trying to enforce new terms on software bought in 2024 or prior.<blockquote>'''What is the perpetual fallback license?'''

The perpetual fallback license is a part of JetBrains' subscription system. It allows you to use a particular software version indefinitely, even if your active subscription ends. However, to upgrade to a newer version, you’ll need to buy or renew your subscription.</blockquote>

==Incidents==
This is a list of all consumer protection incidents related to this product line. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].

{{Placeholder box|Users who bought Jetbrains software prior to 2025 and decided to discontinue subscription are getting popups with "Jetbrains User Agreement 2.0". You can only accept of exit the software. The workaround it to remove `~/.local/share/JetBrains` which gives few days of rest.}}
[[File:Screenshot at 2025-07-24 11-25-46.png|thumb|In year 2025 WebStorm 2024.1.7 is connecting to Jetbrains servers and showing new terms. Jetbrains does not allow you to say no and stay under old terms.]]

==References==
{{reflist}}

File:Screenshot at 2025-07-24 11-25-46.png

2025-07-24T09:53:19Z

Ggodlewski:

In year 2025 WebStorm 2024.1.7 is connecting to Jetbrains servers and showing new terms. Jetbrains does not allow you to say no and stay under old terms.