Consumer Rights Wiki - User contributions [en]

User:Grantyofficial

2026-03-14T06:25:24Z

Grantyofficial: Adding about me summary.

Hey, my name is Grant--G for short. I’m an Austinite techy by day and a professional dancer by night. I independently conduct consumer research and write about transparency, privacy, and manners in which companies handle our personal data. As a consumer, I adore advocating for other consumers because we are all human beings at the end of the day. And we deserve respect. My work centers on asking the types of difficult questions that most people never ask: Who handles our data? How long are y'all keeping it, and what rights do we have once our information enters the network of spider webs that is company data networks.

I aim to cut through the corporate word fog and turn the answers into clear explanations everybody can understand. That passion of mine started years ago after I got inspired by Louis Rossmann’s ABC Financial video and the broader consumer rights movements. Contributing to this wiki is my way of playing a small cog that mission--building a centralized place where consumers can hold companies accountable. I hold a large belief in focusing on factors we control, and writing detailed articles about anti-consumer practices is one of the best ways to adhere to that principle within the consumer movement.

Companies that do sh*tty things rely on us forgetting. Here's the deal, yo: don’t forget, and keep asking questions that cut like a knife. I believe informed consumers are ''powerful'' consumers. When companies know we are paying attention, and that their customers aren’t dummies, they tend to behave a little less sh*tty. Hold "enshitifiers" accountable. Accountability only works when people are willing to keep asking.

Oh--and also: Clippy no simpy. Have a good day.

Stripe

2026-03-14T01:08:40Z

Grantyofficial: Included a section to share my investigation into how Stripe/Link handles our data.

{{Incomplete}}
{{CompanyCargo
|Founded=2010
|Industry=E-commerce, Financial services
|Type=Private
|Website=https://stripe.com/
|Description=The company primarily offers payment-processing software and application programming interfaces for e-commerce websites and mobile applications.
|Logo=Stripe logo.svg}}

'''[[wikipedia:Stripe,_Inc.|Stripe Inc.]]''' is an Irish-American multinational financial services and ''software as a service'' (SaaS) company dual-headquartered in South San Francisco, California, United States, and Dublin, Ireland. The company primarily offers payment-processing software and application programming interfaces for e-commerce websites and mobile applications.
Stripe is the largest private fintech company with a valuation of about $91 billion.

==Consumer-impact==

Stripe's business model focuses primarily on developers and enterprises rather than end consumers, resulting in products and policies that often disregard consumer needs.

===Complex pricing and enterprise focus===
Stripe charges standard processing fees of 2.9% + $0.30 for card-not-present transactions, its complex fee structure includes numerous add-ons that increase costs.<ref name=":0">{{Cite web |last=Lynn Dizon |first=Anna |date=May 29, 2025 |title=Stripe Review: What Users Love (& Complain About) in 2025 |url=https://technologyadvice.com/blog/sales/stripe-review/ |archive-url=https://web.archive.org/web/20250829132027/https://technologyadvice.com/blog/sales/stripe-review/ |archive-date=August 29, 2025 |website=TechnologyAdvice}}</ref>

These include:<ref name=":0"></ref>
*Invoicing services: 0.4-0.5% on top of regular fees
*Billing services: 0.70% of volume
*International payments: 1.5% additional
*Same-day funding fees: 1.5% per transfer

These costs are ultimately passed to consumers through higher prices, while Stripe's developer-focused approach means consumer-facing features like dispute resolution and transparency take lower priority. The company's enterprise orientation is evident in its customer base: while serving over 5.3 million businesses globally, Stripe primarily caters to sophisticated entities rather than individual consumers or small merchants.<ref name=":1">{{Cite web |last1=Elad |first1=Barry |last2=Kinder |first2=Kathleen |date=July 26, 2025 |title=PayPal vs. Stripe Statistics 2025: User Base, Fees & Global Reach |url=https://coinlaw.io/paypal-vs-stripe-statistics/ |archive-url= |archive-date= |website=coinlaw.io }}</ref><ref name=":2">{{Cite web |last=Emewulu |first=Tom-Chris |date=February 24, 2025 |title=Verified Stripe Statistics for 2025 (Updated) |url=https://www.chargeflow.io/blog/stripe-statistics |archive-url= |archive-date= |website=www.chargeflow.io}}</ref>

===Dispute resolution imbalances===
Stripe's dispute process heavily favors merchants over consumers. The company charges a $15 non-refundable fee for each charge-back, regardless of outcome.
<ref name=":0"></ref>

This practice discourages legitimate disputes by imposing costs on merchants that may then be passed back to consumers through various means. While Stripe offers fraud prevention tools like Radar, these primarily protect merchants rather than consumers.

The company's technical complexity creates barriers for consumers seeking resolution. Unlike traditional payment processors with dedicated consumer support, Stripe's developer-first approach means consumers must typically navigate dispute processes through merchant implementations that often lack transparency or customer service options.

===Market dominance and startup ecosystem control===
Stripe has achieved significant market dominance in particular segments, especially among technology companies and startups. The company powers 92% of Y Combinator startups launched since 2019 and 75% of Forbes Cloud 100 companies.<ref name=":2"></ref> This dominance gives Stripe significant influence over how emerging businesses implement payment systems and handle consumer transactions.

Stripe's ecosystem lock-in strategies include complex API implementations that make migration to alternative providers difficult and costly. Once businesses build their payment infrastructure around Stripe's APIs, they face substantial switching costs that reduce competitive pressure on Stripe to improve consumer-facing features and protections.

== Direct inquiry into Stripe's data processing practices ==
In March 2026, an inquiry was requested from Stripe's privacy team aiming for clarification on how personal data is processed by third-party vendors and payment partners. The inquiry focused on several data privacy concerns and consumer privacy concerns: (1) whether third-party vendors could independently use personal data, (2) how deletion of data occurs following account closure, and (3) the data retention practices, including the retention policy among the broader payment ecosystem (third-parties).

Stripe's privacy team responded, stating that its suppliers, sub-processors, and vendors “process data only on Stripe’s documented instructions and only to provide services to Stripe.” This clarification has several important implications important for consumers.

First, the aforementioned vendors are processors, ''not controllers'' under this policy. Therefore, Stripe remains legally responsible for how consumers' data is used. Under GDPR privacy frameworks and United States privacy laws, a controller must supervise its processors, so Stripe is accountable for ensuring vendors follow terms and protect user data.

Second, vendors cannot decide how to use the data themselves. A processor cannot independently choose to use personal data for activities like advertising, product development or marketing analytics. Processors can only execute data activities specific to what their contract with Stripe instructs them to do.

Third, vendors cannot retain user data indefinitely. Stripes states: “When a Stripe account is closed, Stripe begins the process of restricting and ultimately deleting or de-identifying personal data associated with the account, subject to legal and regulatory retention requirements.” Generally, processors must delete the data when the service relationship end. The vendor’s retention policy reflects that of Stripe’s own policy on data retention. It's important to mention that "de-identifi[cation]" means user data components that are personally identifiable are scrubbed or masked, but the underlying transaction records may still exist.

Fourth, a restriction of auxiliary use of consumer data is in place. Without this restriction, vendors could possibly reuse payment data for their own purposes, such as for training their AI tools or analyzing user data. By stating that vendors only process data “to provide services to Stripe,” they claim those auxiliary uses are not allowed.

The fourth implication also helped to reveal a tangible boundary in the payment ecosystem during this inquiry. Stripe explains that while vendors are restricted processors, other parties in the payment ecosystem, like Visa and Mastercard, can act as independent controllers.<blockquote>“Card networks, issuing and acquiring banks, and other payment partners can act as independent data controllers. When they do, they determine their own purposes and means for processing personal data.”</blockquote>This is crucial because these types of controllers are not bound by Stripe's policy since they operate under their own framework. There are two things to take away from this:

# Inside Stripe's vendor network, Stripe claims tight contractual control over its vendors...
# ...but introducing the scope of the global payments network reveals Strip is just another participant. Therefore, not every company involved in a transaction is under Stripe's control.

This principle reaches data retention practices. According to Stripe, not all entities involved in a payment transaction fall under these contractual restrictions. During the inquiry, Stripe explained that several participants in the payments ecosystem operate independently of Stripe’s supplier agreements:<blockquote>“their use and retention of personal data is governed by their own legal and regulatory frameworks and privacy notices, not by Stripe’s supplier data-processing agreements.”</blockquote>While Stripe exercises contractual control over vendors operating as processors, other financial entities (e.g., Visa and Mastercard) may retain transaction data under their own instructions. In addition, Stripe notes, as a regulated payment services provider, they must comply with financial recordkeeping laws. Stripe indicates that anti-money-laundering (AML) and counter-terrorism financing regulations require payment providers to:<blockquote>“obtain, verify, and record information that identifies businesses and persons to whom they provide services and to retain associated records for at least five years after the close of the customer relationship.”</blockquote>The correspondence from this inquiry illustrates a concerning, layered structure of payment data governance. Multiple independent organizations may process or retain consumer transaction data under separate legal authorities. This reveals that Stripe is not the only entity legally obligated to keep user data. Even if Stripe deletes or de-identifies user data, other financial institutions involved in payment network may still legally retain their own records of the same transaction.

Areas of further investigation:

* There is still more work to be done in the realm of third-party transparency. Stripe did not disclose a complete list of suppliers, sub-processors, or independent controllers handling consumer data. We cannot know exactly who has access to our personal information.
* For data retention practices, while Stripe claims that account closure triggers data deletion/de-identification, they did not clarify how long independent controllers retain consumer data OR whether they PII components of the data are absolutely de-identified.
* There is little control over independent controllers. We have little recourse if independent controllers mishandle data. Stripe’s agreements only govern its direct suppliers, not external entities.

* Unknown safeguards during archival and backup process: Stripe states that archived personal data is separate from active systems and retained in compliance with AML and sector-specific rules, but we do not know how long the data remains accessible or how much consumer privacy is taken into account during the archiving technique.

==Incidents==
{| class="wikitable"
|+
!Controversy
!Year
!Background info
!Aftermath
!Related article
|-
|Stripe freezes accounts and withholds funds
|Present
|As a payment processor for e-commerce and mobile applications, Stripe has faced criticism for sudden account freezes and the withholding of funds. Merchants have report instances where Stripe temporarily or permanently suspended access to their accounts with minimal warning or explanation. Stripe’s "automated risk detection systems" often lack transparency. Merchants affected by freezes describe the appeals process as opaque and slow.
|Businesses cannot fulfill orders or provide services due to inaccessible funds.
|https://www.enterpret.com/blog/stripe-cracks-down-on-scammers-but-mistakenly-freezes-out-innocent-users
|-
|Stripe's opaque risk algorithms and account restrictions
|Present
|Stripe's focus on enterprise clients led to the deployment of complex risk algorithms that can restrict or flag accounts automatically. This is devastating for any small merchants, as it leads to uncontrollable, unexpected service interruptions for consumers' businesses. The company lacks transparency in how these algorithms work. Appeals processes are described by merchants as slow and non-specific.
|Automated controls inadvertently harm legitimate merchants and, ultimately, their customers.
|https://webzeto.com/does-stripe-hold-funds/
|}

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Stripe

2026-03-13T23:49:17Z

Grantyofficial: Added Incidents table

Axon

2026-01-29T07:51:45Z

Grantyofficial: Major additions to company page.

'''Axon Enterprise, Inc.''' (formerly '''TASER International''') is a Scottsdale, Arizona-based public "safety" technology company founded in 1993 by Rick Smith and Tom Smith. Axon develops and sells tasers, body cameras, in-car cameras, digital evidence management systems, and real-time surveillance and data-integration platforms used by law enforcement agencies across the United States and internationally. Axon reports serving more than 17,000 public safety '''agencies worldwide'''.<ref>{{Cite web |title=Principles: Our commitment to you |url=https://www.axon.com/company/principles}}</ref>

Axon is a publicly traded company (NASDAQ: AXON). They reported $1.56 billion in revenue in 2023, driven primarily by recurring software and services subscriptions tied to its evidence management and real-time operations platforms.<ref>{{Cite web |title=Press Releases: Axon 2023 Revenue Grows 31% to $1.56 Billion |url=https://investor.axon.com/2024-02-27-Axon-2023-Revenue-Grows-31-to-1-56-Billion}}</ref>

Axon’s expanding ecosystem of always-on recording devices, AI-assisted analytics, and centralized data-sharing infrastructure draws criticism from consumers over privacy, due process, Fourth Amendment protections, and the normalization of persistent surveillance.

== Company philosophy ==
Axon promotes the idea that pervasive recording and real-time situational awareness improve behavior, accountability, and public safety. The company frequently frames surveillance as a tool for transparency rather than control, while emphasizing officer safety and evidentiary certainty.<blockquote> We've designed body cameras that capture truth. To provide transparency and accountability for all. And empathy training, that helps de-escalate incidents safely... All these tools come together to give officers the chance to protect life without taking life. So that we can all come back home safe.<ref>{{Cite web |last=Axon Inc. |date=2018-10-22 |title=Everyone Gets Home Safe |url=https://vimeo.com/368152915?fl=pl&fe=cm}}</ref></blockquote>Axon repeatedly stresses that visibility itself is a deterrent, particularly through body-worn cameras and real-time monitoring tools. Axon CEO Rick Smith has stated that recording changes behavior “on both sides of the badge,” encouraging compliance and reducing conflict.<ref>{{Cite news |date=2014-05-04 |title=Welcome Taser International - Gold Level Corporate Partner |url=https://cdn.ymaws.com/fbileeda.org/resource/resmgr/docs/Insighter/2014/FBI-L_Insighter-Spring2014_h.pdf}}</ref>

Consumers argue that this philosophy implicitly assumes constant observation as a social good, regardless of consent or long-term effects on civil liberties.

== Taxpayer impact summary ==

==== Privacy Concerns ====
Citizens generally cannot opt out '''o'''f Axon-enabled surveillance when interacting with public spaces policed by Axon-equipped agencies. Body-worn cameras, in-car cameras, fixed cameras, drones, and live-streamed feeds connected through Axon’s platforms create persistent observational coverage that individuals cannot reasonably avoid.

Axon systems generate large stores of ''long-term'', ''searchable behavioral data'', including movement patterns, associations, locations, and interactions with law enforcement. When combined across time, these datasets can reveal sensitive information about everyday consumers.

==== Business model ====
Axon operates primarily on a subscription-based model, bundling hardware with long-term software and cloud storage contracts. Agencies often enter multi-year agreements covering body cameras, Tasers, evidence storage, AI features, and real-time operations platforms.

Axon holds multiple federal, state, and local procurement contracts, including GSA schedules, enabling streamlined purchasing without individualized public debate at the municipal level.

Critics argue that Axon’s bundled pricing structure and long-term contracts create vendor lock-in, making it difficult for agencies to exit the ecosystem once adopted.

==== Market control ====
Axon dominates the U.S. market for body cameras and conducted energy weapons (Tasers), with many departments relying on Axon for both force tools and the evidentiary systems that document their use.<ref>{{Cite web |last=Duprey |first=Rich |date=2018-05-18 |title=Axon Enterprise Now Owns the Police Body Cam Market |url=https://www.fool.com/investing/2018/05/18/is-there-any-stopping-axon-enterprise-now.aspx}}</ref>

Major customers include large municipal police departments, state police agencies, federal agencies, school districts, and private campus security forces. Axon’s expansion strategy emphasizes ecosystem control, positioning its software as the backbone through which third-party cameras, drones, and sensors are routed.

By marketing first to law enforcement rather than municipalities as a whole, Axon deployments often proceed without the public hearings typically required for fixed surveillance infrastructure.

== Axon Fusus ==
Axon’s Fusus Real-Time Crime Center (RTCC) platform aggregates live video feeds from police cameras, private businesses, schools, and other third parties into centralized command centers, allowing continuous monitoring of public movement and activity.<ref>{{Cite web |title=Axon Fuss: Real-time operations and intelligence for coordinated response |url=https://www.axon.com/products/axon-fusus}}</ref>

AI-assisted features, including automated redaction, object recognition, and search across large volumes of footage, increase the scale and persistence of surveillance beyond what was historically feasible.

Axon Fusus enables real-time and retrospective sharing of surveillance feeds between agencies and with "fusion centers", which operate in all 50 states and facilitate intelligence sharing among local, state, and federal entities including DHS and the FBI.<ref>{{Cite web |last=Pearson |first=Jordan |date=2024-02-01 |title=Bodycam Maker Axon Is on a Mission to Surveil America with AI |url=https://www.vice.com/en/article/axon-acquires-fusus-ai-surveillance-retail-healthcare/}}</ref>

Consumer advocacy groups warn that fusion centers operate with limited transparency and oversight, and that their expansion into routine crime and protest monitoring risks creating de facto intelligence dossiers on civilians without warrants or suspicion.

== Technology capabilities ==

=== Non-body-worn camera technology ===
Axon’s surveillance and data ecosystem includes:

* Continuous or event-triggered recording devices
* In-car (dashcam) and fixed cameras
* Conducted energy weapons (Tasers) with firing logs and sensor data
* Cloud storage and management (Axon Evidence)
* AI-powered video search and automated redaction
* Fusus RTCC for live video aggregation and monitoring
* Integration with third-party cameras, drones, ALPR systems, and private security feeds (black box solution)<ref>{{Cite journal |last=William |first=Samuel |date=2026-01-28 |title=They Are Creating a Digital God |url=https://www.youtube.com/watch?v=RI3hIwyc6wI |journal=Alternative London Vlogs}}</ref>
* Mobile and command-center interfaces for real-time operations

Axon markets these tools as improving officer safety, accountability, and operational efficiency, while critics describe the system as a centralized surveillance stack with few meaningful limits on scope or retention.

=== AI & behavioral analytics ===
Axon deploys AI-assisted tools for:

* Automated video redaction
* Object and event detection
* Cross-camera search by appearance or movement
* Rapid retrieval of historical footage

While Axon states that AI outputs are “decision-making" tools, civil rights advocates warn that algorithmic bias, error propagation, and overreliance on automated systems can directly affect policing outcomes.<ref>{{Cite web |title=How Axon is using AI responsibly to transform public safety |url=https://www.axon.com/resources/how-axon-is-using-ai-responsibly?utm_source=chatgpt.com}}</ref>

== Incidents ==

=== Protest and political surveillance ===
Axon technologies have been used to monitor protests, demonstrations, and large public gatherings, including Black Lives Matter protests and campus demonstrations.

Civil liberties attorneys warn that persistent recording and real-time monitoring of protests chills free association and speech, particularly when footage is retained indefinitely or shared across agencies.

=== Discriminatory impact concerns ===
Advocacy groups have documented concerns that surveillance technologies, including Axon-enabled systems, are disproportionately deployed in low-income communities and communities of color, reinforcing existing patterns of over-policing.<ref>{{Cite web |title=Second Report of the Axon AI Ethics Board: Automated License Plate Readers |url=https://www.policingproject.org/axon-alpr}}</ref><blockquote>The Board found that although ALPRs can aid law enforcement in important ways, there are serious concerns regarding their unregulated use, including the potential to exacerbate enforcement of low-level offenses, such as fines-and-fees enforcement; evidence this enforcement falls disproportionately on low-income individuals and communities of color; and risks of false positives and long-term tracking of innocent drivers.</blockquote>

== Constitutional challenges ==
Over time, Axon-related, long-term recording and data aggregation raise serious constitutional questions. According to ''Carpenter v. United States'', which held that prolonged location tracking requires a warrant.<blockquote>The Government’s acquisition of Carpenter’s cell-site records was a Fourth Amendment search… The Fourth Amendment protects not only property interests but certain expectations of privacy as well… When an individual ‘seeks to preserve something as private,’ and his expectation of privacy is ‘one that society is prepared to recognize as reasonable,’ official intrusion into that private sphere generally qualifies as a search and requires a warrant supported by probable cause.”</blockquote>Ongoing litigation and scholarship continue to explore whether persistent video surveillance, especially when searchable and aggregated, constitutes a search under the Fourth Amendment. The Court emphasized that the constitutional concern arises from duration, aggregation, and retrospective analysis, which together reveal “the privacies of life."

Because Axon-related systems enable persistent recording, long-term storage, and searchable aggregation of video and location-linked data, they raise the same constitutional issues identified in ''Carpenter''. As a result, courts and legal scholars continue to examine whether persistent, aggregated video surveillance functions as warrant-requiring location tracking under the Fourth Amendment, extending ''Carpenter''’s reasoning beyond cell-site data to modern surveillance ecosystems.

== Security posture ==
Axon states that it employs encryption, access controls, and CJIS-compliant infrastructure to protect stored evidence.<ref>{{Cite web |title=Axon Evidence: Turn evidence into outcomes |url=https://www.axon.com/products/axon-evidence}}</ref> Unlike some competitors, Axon has not experienced a publicly disclosed breach on the scale of incidents involving vendors such as Verkada.<ref>{{Cite news |title=Summary: March 9, 2021 Security Incident Report |url=https://www.verkada.com/security-update/report/}}</ref>

However, critics note that Axon relies heavily on cloud infrastructure and proprietary security claims, with limited independent public auditing of its full surveillance ecosystem.

== Effectiveness claims ==
Axon frequently cites internal studies and agency testimonials claiming reductions in complaints, use-of-force incidents, and evidentiary disputes following body camera adoption.

Independent research has produced mixed findings, with some studies showing modest accountability improvements and others finding little or no effect on officer behavior or civilian outcomes.

== Mission creep ==
Axon’s scope has expanded significantly:

* 1990s: Consumer and police Tasers (originally)
* 2010s: Body-worn and in-car cameras
* 2018–2020: Cloud evidence management
* 2021: AI analytics and automated search
* 2022: Real-time crime centers (Fusus acquisition)
* 2023–2025: Integrated live surveillance ecosystems

Critics argue that this expansion transforms discrete accountability tools into a continuous surveillance infrastructure.

== Data sharing and fusion centers ==
Axon Fusus enables cross-agency''',''' cross-jurisdictional sharing of live and recorded video feeds. Through fusion center networks, locally collected surveillance data may be accessible to federal agencies, including DHS and the FBI.

Consumer advocacy groups warn that this architecture enables mission creep and backdoor federal access to local surveillance without individualized warrants or public oversight.

Ancestry.com

2026-01-27T06:41:46Z

Grantyofficial: Making page align more with the standard company model, adding to existing consumer concerns and appending new consumer concerns.

{{incomplete|Issue 1=This need work to fit the [[Template:CompanyPreload|company article format]]|Issue 2= The section regarding the data leak is empty}}

{{InfoboxProductLine
| Title = Ancestry.com
| Release Year = 1996
| Product Type = Genealogy
| In Production = Yes
| Official Website = https://ancestry.com/
| Logo = Ancestry.svg
}}

[[wikipedia:Ancestry.com|'''Ancestry.com''']], owned by [[wikipedia:Blackstone_Inc.|The Blackstone Group]], is a genealogy company based in the US, known for its DNA testing and family trees.

==Consumer impact summary==

===Business Practices===
'''Strict cancelation policy and strict renewal policy:'''
Consumers are restricted to subscription plans that are largely:

* Renewed by default unless canceled more than two days before the renewal date or trial expiration.
* No-refundable.
* Subject to predefined cancellation fees (e.g., up to $25, $50, or the remaining balance).
* Limited to narrow, front-loaded refund windows.
* Locked into long-term commitments for 6-month and 12-month plans.

===Privacy===
'''Third-party sharing and consent complex and unclear:'''

'''Potential future business acquisitions:'''

'''Opt-in versus opt-out ambiguity:'''

'''Long-term data retention post deletion:'''

'''Potential use on consumer data in genetic research:'''

'''Policy subject to change:'''

Such is the case with many companies: their policies, including their Privacy Policies regarding consumer data, are subject to change. This can leave many consumers unaware of potential updates to the terms that govern how their data is handled, an especially concerning issue given that genetic data is unique, sensitive, and carries significant implications for consumers’ relatives.

'''Data breach:'''

Ancestry.com was involved in a data breach where about 300,000 email addresses, usernames, and plaintext passwords were exposed. The breach happened in 2015, but it wasn’t until late 2017 when it was finally discovered and confirmed.

'''Lawsuits:'''

==Anti-consumer practices==

===Cancellation policy===
Ancestry.com may charge a cancellation fee for "Subscriptions Longer than a Month, Billed Monthly" if users do not cancel within the first 14 days.<ref>{{cite web |date=2 Dec 2025 |title=Ancestry Renewal and Cancellation Terms |url=https://www.ancestry.com/c/legal/renewal-cancellation-terms |url-status=live |archive-url=https://web.archive.org/web/20251011193700/https://www.ancestry.com/c/legal/renewal-cancellation-terms |archive-date=11 Oct 2025 |access-date=2025-02-05 |website=Ancestry}}</ref><ref>{{Cite web |date=26 Jun 2023 |title=Cancelation fee ? |url=https://www.reddit.com/r/AncestryDNA/comments/14jqeu9/cancelation_fee/ |url-status=live |archive-url=https://archive.ph/cUe64 |archive-date=7 Jan 2026 |access-date=9 Aug 2025 |website=Reddit |via=[[Reddit]]}}</ref>

<blockquote>
Where offered, some subscriptions longer than a month may be eligible for monthly billing. Even though you will be billed monthly, you are committing to the entire length of your subscription (e.g. 6 months or 12 months).

…

(1) cancel immediately for a full refund of the first month’s fee and immediate loss of access, or (2) cancel effective at the end of the first month, subject to a cancellation fee. If you change from this type of subscription to a different type of subscription before the end of your subscription term, you will receive a prorated refund for the remainder of the current paid month, and you may be charged a cancellation fee. For subscriptions purchased on www.ancestry.com, cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions (plus any applicable taxes) or (ii) the remaining cost of your subscription
</blockquote>
Ancestry's older price pages showed an offer which followed these cancellation terms, along with a citation showing the commitment, but this offer has since been removed from the page.<ref>{{cite web |date=2 Dec 2025 |title=Become a member |url=https://www.ancestry.com/offers/subscribe |url-status=live |archive-url=https://web.archive.org/web/20240824032751/https://www.ancestry.com/offers/subscribe |archive-date=2024-08-24 |access-date=2 Dec 2025 |website=Ancestry}}</ref>

==Incidents==

===Data Breach (2015)===
RootsWeb, an Ancestry service, suffered a significant data breach. A file containing the access data of approximately 297.8 thousand users was publicly accessible on its server from November 2015 to December 2017.<ref>{{Cite web |title=Ancestry |url=https://haveibeenpwned.com/breach/Ancestry |url-status=live |archive-url=https://archive.ph/mgqKd |archive-date=7 Jan 2026 |access-date=9 Aug 2025 |website=haveibeenpwned.com}}</ref><ref>{{Cite web |date=22 Feb 2024 |title=What happened in the Ancestry data breach? |url=https://www.twingate.com/blog/tips/ancestry-data-breach |archive-url=https://archive.ph/pxd1Y |archive-date=10 Nov 2024 |access-date=9 Aug 2025 |website=Twingate}}</ref><ref>{{Cite web |last=Spring |first=Tom |date=27 Dec 2017 |title=Leaky RootsWeb Server Exposes Some Ancestry.com User Data |url=https://threatpost.com/leaky-rootsweb-server-exposes-some-ancestry-com-user-data/129248/ |archive-url=https://archive.ph/XP0Ch |archive-date=7 Jan 2026 |access-date=9 Aug 2025 |website=threatpost}}</ref> The company published a security update on its official website, which is now unavailable, stating that it temporarily shut down RootsWeb and locked all compromised Ancestry accounts, requiring users to change their passwords.<ref>{{Cite web |last=Blackham |first=Tony |date=23 Dec 2017 |title=RootsWeb Security Update |url=https://blogs.ancestry.com/ancestry/2017/12/23/rootsweb-security-update/ |url-status=live |archive-url=https://web.archive.org/web/20171227232406/https://blogs.ancestry.com/ancestry/2017/12/23/rootsweb-security-update/ |archive-date=27 Dec 2017 |access-date=9 Aug 2025 |website=Ancestry}}</ref> Below is part of the full statement:<blockquote>We want to share an important security update with you.

Last Wednesday, December 20, Ancestry’s Information Security Team received a message from a security researcher indicating that he had found a file containing email addresses/username and password combinations as well as user names from a RootsWeb.com server. Our Information Security Team reviewed the details of this file, and confirmed that it contains information related to users of Rootsweb’s surname list information, a service we retired earlier this year. For those of you who are unfamiliar, RootsWeb is a free community-driven collection of tools that are used by some people to host and share genealogical information. Ancestry has been hosting dedicated RootsWeb servers as a favor to the community since 2000. Importantly, RootsWeb does not host sensitive information like credit card numbers or social security numbers, and is not supported by the same infrastructure as Ancestry’s other brands. We are in the process of informing all impacted customers and will also be working with regulators and law enforcement as appropriate.

We also reviewed the RootsWeb file to see if any of the account information overlapped with existing accounts on Ancestry sites. We did confirm that a very small number of accounts – less than one percent of our total customer group – used the same account credentials on both Rootsweb and an Ancestry commercial site. We are currently contacting these customers.

In all cases, any user whose account had its associated email/username and password included on the file has had their accounts locked and will need to create a new password the next time they visit.

'''What We’ve Done'''

As a result of this discovery, we have taken two immediate corrective actions.

First, for the approximately 55,000 customers who used the same credentials at RootsWeb’s surname list and Ancestry – whether currently active or not – we have locked their Ancestry accounts and will require that they create a new password the next time they visit. We have also sent them emails to alert them to the situation. Though we have seen no activity that indicates these accounts have been compromised, we believe taking this additional measure is the right step to ensure the security of these customers. If you have not received an email or a notice requiring you to change your password, you have not been affected. Again, this issue involves less than one percent of our users, so there is a very good chance your account wasn’t involved.

Second, we have temporarily taken RootsWeb offline, and are working to ensure that all data is saved and preserved to the best of our ability. As RootsWeb is a free and open community that has been largely built by its users, we may not be able to salvage everything as we work to resolve this issue and enhance the RootsWeb infrastructure.

'''What You Should Do'''

If you are a customer whose account was impacted, you will receive an email telling you that you need to change your password. In that case, you will be required to create a new password the next time you visit Ancestry.

For the vast majority of customers who are not impacted by this, there is nothing you need to do as a result of this incident. However, we always recommend that you take the time to evaluate your own security settings. Please, never use the same username and password for multiple services or sites. And it’s generally good practice to use longer passwords and to change them regularly.</blockquote>

==References==
<references />

[[Category:Blackstone]]

Amazon

2025-09-08T23:07:38Z

Grantyofficial: Added a row to the consumer impact table about delaying refunds.

{{CompanyCargo
| Founded = 1994
| Industry = Technology
| Logo = Amazon.png
| ParentCompany =
| Type = Public
| Website = https://amazon.com/
| Description =
}}
[[wikipedia:Amazon_(company)|'''Amazon.com, Inc.''']] is a global leader in e-commerce, cloud computing, and digital streaming founded in 1994 by Jeff Bezos. Originally launched as an online bookstore, Amazon quickly expanded into a marketplace offering a wide range of products, including - but not limited to - electronics, clothing, household goods, and groceries. Today, it is one of the largest companies in the world, with a dominant presence in retail, technology, and logistics.

In addition to its e-commerce platform, Amazon is a major player in cloud computing through Amazon Web Services (AWS), which provides cloud infrastructure and services to businesses globally. The company also offers a variety of digital services, such as Amazon Prime - which provides streaming video and music - and Alexa; its voice-activated virtual assistant. Amazon has also developed consumer products like the Kindle e-reader, Fire tablets, and Echo smart speakers.

Amazon has faced significant scrutiny and criticism, particularly concerning its treatment of workers, marketplace practices, data privacy issues, and its impact on small businesses. It has been involved in various regulatory and legal challenges related to anti-competitive behavior, safety, and consumer protection, with calls for increased oversight on its business operations.

==Consumer impact summary==
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
* User Freedom
* User Privacy
* Business Model
* Market Control}}

====Business Model====
Amazon gets a majority of its revenue from seller fees and Amazon Prime memberships. In addition, Amazon has a "subscribe and save" option for some products. With this, the page to manage these subscriptions is obfuscated for the user, intentional or not.

<gallery>
File:Amazon Subscribe and Save Example.jpg|No "subscribe and save" option available
File:Amazon Subscribe and Save Example (1).jpg|The option appears in the "buy again" section.
</gallery>

==Controversies==
Amazon has been involved in numerous controversies, from dangerous products to anti-competitive practices. Below is a comprehensive listing of every relevant controversy documented here on this wiki: 
{| class="wikitable sortable"
|+
!Controversy
!Year
!Background info
!Aftermath
!Related article
!Related video(s)
|-
|Amazon removing kindle books from old devices.
|2025
|As of May 26, 2025 Kindle for Android app versions released prior to March 2022 (v8.51 or earlier) no longer support Kindle content downloads.
|Old android devices (such as Galaxy Tab 4) that are not compatible with Android OS v.9.0+ are no longer able to download Kindle ebooks. Furthermore, Amazon 'forcibly' removed any ebooks downloaded to the kindle app on those devices the next time they connected to the internet, without warning that this would occur.
|https://www.androidauthority.com/kindle-app-drm-loophole-3554844/
|
|-
|Amazon removing ability to download Kindle books
|2025
|Starting on February 26, 2025, Amazon removed a feature from its website allowing users to download purchased books to a computer and then copy them manually to a Kindle over USB.
|Starting February 26, 2025, the ‘Download & Transfer via USB’ option will no longer be available.
|[[Amazon Kindle removes download feature of purchased books]]
|[https://www.youtube.com/watch?v=KMoCzeGnIss '''Amazon are changing the way you own your Kindle books - you have 10 days to react''']
<ref group="Video References">https://www.youtube.com/watch?v=XfcoUdWCB9M</ref>
|-
|Amazon sells lethal litterboxes
|2024
|Amazon sold knockoffs of Whisker brand "Litter-Robot" litterboxes that were designed in a unsafe way that led to the deaths of multiple cats, and posed a danger to young children.
|The responsible knockoff product was delisted, yet many other variants of the same product exist on the site.
|
|<ref group="Video References">https://youtube.com/watch?v=p6Y19nSPvC4</ref>
|-
|Amazon adds ads to premium subscription
|2023 – Present
|Amazon added advertisements to previously ad free subscriptions for Prime Video and Echo Show frames.
|Continues to occur.
|
|<ref group="Video References">https://youtube.com/watch?v=RSi6g5-xUaY</ref> <ref group="Video References">https://youtube.com/watch?v=ua_QL9YysHQ</ref> <ref group="Video References">https://youtube.com/watch?v=VLFpU9aqtXc</ref>
|-
|Amazon allows fraudulent listings
|2014 – Present
|
|Fraudulent listings continue to be added, some removed.
|[[Amazon allows fraudulent product page after manual review! Deep dive on Amazons support of scams]]
|<ref group="Video References">https://youtube.com/watch?v=qZCMislL6_I</ref> <ref group="Video References">https://youtube.com/watch?v=7trdHLtsFKM</ref> <ref group="Video References">https://youtube.com/watch?v=B90_SNNbcoU</ref> <ref group="Video References">https://youtube.com/watch?v=DiKflg8Uko4</ref> <ref group="Video References">https://youtube.com/watch?v=y83BS_mK9GE</ref> <ref group="Video References">https://youtube.com/watch?v=Rhb0ID9z4aE</ref> <ref group="Video References">https://youtube.com/watch?v=XZNn2mO3dNQ</ref> <ref group="Video References">https://youtube.com/watch?v=C0YNLWdj9sQ</ref>
|-
|Amazon allows sellers to bribe customers for better ratings
|2016 – Present
|Amazon sellers give customers gift cards in exchange for positive product reviews; Amazon does nothing to stop this.
|Continues to occur.
|[[Amazon's history of seller bribery]]
|<ref group="Video References">https://youtube.com/watch?v=eS698R-bxuc</ref>
|-
|Amazon has bad marketplace algorithms
|2023 – Present
|
|Algorithms still seem to be nonbeneficial.
|
|<ref group="Video References">https://youtube.com/watch?v=tAaSXz8CBMc</ref>
|-
|Amazon trashes refurbished market
|2022–2023
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=h3qgbvq2SWs</ref> <ref group="Video References">https://youtube.com/watch?v=qzUXmeaZsIQ</ref>
|-
|Amazon cancels associate account after recent negative media coverage, with a different reason
|2023
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=Kcohq313q00</ref>
|-
|Amazon wrongfully suspends account of home owner
|2023
|A home owner was locked out of their Amazon account for nearly a week, after a delivery driver from Amazon misheard an automated message from their Eufy doorbell.
|Account reinstated.
|[[Amazon locks home owner out of Amazon account over allegation by Amazon delivery driver|Amazon locks home owner out of amazon account over allegation by amazon delivery driver]]
|<ref group="Video References">https://youtube.com/watch?v=SyEgD-5GK9c</ref> <ref group="Video References">https://youtube.com/watch?v=NfiIXooD77s</ref>
|-
|Amazon engages in anticompetitive behavior
|2021–2022
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=YBJoSGWdP0Y</ref> <ref group="Video References">https://youtube.com/watch?v=XCLx4mVJ4gk</ref>
|-
|Amazon sells fake electrical fuses
|2023
|Fuses are being sold that do not blow when supplied more power than it is intended to handle, which is a major safety risk.
|These fuses are still being sold to this day.
|[[Amazon allows fraudulent product page after manual review! Deep dive on Amazons support of scams]]
|<ref group="Video References">https://www.youtube.com/watch?v=B90_SNNbcoU</ref>
|-
|Amazon PhotosPlus discontinuation
|2024
|
|Since September 2024, it is no longer possible to use the Amazon Echo Show 8 as a digital frame without advertisements.
|[[Amazon PhotosPlus Discontinuation]]
|
|-
|Amazon uses [[dark patterns]] for its premium subscription
|2023 – Present
|Systematically designing the cancelling steps to be complicated and long; using tricks to kidnap users into the subscription.<ref>{{cite web |date=2023-06-21 |title=FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel |url=https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-url=https://web.archive.org/web/20250129015417/https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-date=2025-01-29 |website=Federal Trade Commission |url-status=live}}</ref> See "Project Illiad".
|Continues to occur.
|
|
|-
|Amazon removes option to lend Kindle e-books
|2022
|E-books marked with "lending enabled" could be lent to other Kindle users for a period of time during which the title is unavailable to the sender.
|Since August 2022, it is not possible to borrow Kindle books.
|
|[https://www.youtube.com/watch?v=hAvFmnuZZMI '''Amazon Discontinues Lending Kindle e-Books''']
|-
|Amazon removes option not to send voice recordings from Echo devices
|2025
|In March 2025, Echo customers with the option "Do Not Send Voice Recordings" enabled received an e-mail that local processing will no longer be supported on their device.<ref>{{Cite web |date=2025-03-18 |title=TechLinked – Microsoft’s Big Oopsie – Echo voice recordings, Gemini watermarks |url=https://youtu.be/DhXH83O6pXc?t=268 |access-date=2025-03-18 |website=YouTube – TechLinked}}</ref>
|
|[[Amazon Echo changes terms of voice usage]]
|
|-
|Amazon discontinues Appstore for Android devices
|2025
|On August 20, 2025, Amazon will remove Android devices' access to the Amazon Appstore.
|Android apps downloaded through the Amazon Appstore will cease to function.
|[https://www.androidauthority.com/amazon-shuts-down-android-app-store-3528170/ Amazon pulls the plug on its Android app store that you never used anyway]
|
|-
|Amazon fights against unionization
|1994 - Present
|Ever since its creation, Amazon has demonstrated anti-union efforts. This has even gone to the point of being in the training videos for employees, invoking fear in any who resist this corporate hold.
|
|
|[https://www.youtube.com/watch?v=uRpwVwFxyk4 Amazon trains against unionizing]
[https://newlaborforum.cuny.edu/2021/11/15/crushing-unions-by-any-means-necessary-how-amazons-blistering-anti-union-campaign-won-in-bessemer-alabama/ Article on Anti-unionism of Amazon]
|-
|Amazon removes kindle books from user libraries.
|2009
|In 2009, Amazon removed 2 illegally published books, Animal Farm and 1984, from sale and user libraries, along with any notes and annotations made by the reader. Others have also reported missing books from their libraries.
|Those affected have been given refunds and there haven't been any further documented cases of books being removed from readers' libraries, although user reports are still prevalent.<ref>{{Cite web |last=A |first=Georgie |date=13 Nov 2022 |title=Bought books removed by Amazon. |url=https://www.amazonforum.com/s/question/0D56Q0000ALx14HSQR/bought-books-removed-by-amazon |url-status=live |access-date=12 Aug 2025 |website=Amazon}}</ref>
|[https://archive.nytimes.com/www.nytimes.com/2009/07/18/technology/companies/18amazon.html Amazon Erases Orwell Books From Kindle]
|
|-
|Amazon purposely delays assisting customers with lost packages
|2025
|Amazon has been found delaying assistance to customers who contact customer service to report issues with a order (i.e., a missing package). Amazon states they are unable to take any action until a certain date, delaying the resolution process further in hopes the customer will not contact them again to request a refund.
|Unknown
|
|
|}

==Products==

===Amazon Kindle (2007–Present)===
Amazon has progressively removed options for products purchased through the Kindle, effectively changing the meaning of purchases and ownership. It first removed the ability of users to lend e-books to one another, and later removed the ability to download purchased e-books to a computer.

===Amazon PhotosPlus (2023–2024)===
Amazon sold physical devices that could displaying photos stored in its Amazon Photos cloud storage through its PhotosPlus service. Less than one year later, it cancelled the service, which [[Retroactively amended purchase|changed the functionality]] of the devices, including showing advertisements every few hours.

===Amazon Prime (2005–Present)===
Amazon uses [[dark patterns]] for its subscription services, including tricking users into subscribing and making it very complicated to cancel. Moreover, some features of the service, such as free deliveries, are region locked to where you initially subcribed, forcing you to buy another subscription to be able to use the service.{{CitationNeeded}}

===Amazon Appstore (2011–Present)===
Amazon Appstore is the primary app store for Amazon's Fire devices, and is also available on other Android devices. On August 20, 2025, Amazon will remove access to the app store for all non-Fire devices. All apps installed from the Amazon Appstore will cease to function. Fire devices will continue to be able to access the Amazon Appstore. As of July 2025, there has been no mention of restitution for users who may have purchased paid apps through the Amazon Appstore.

===Amazon Echo (2014–Present)===

===Amazon Alexa (2013–Present)===

===All Louis Rossmann videos covering Amazon===

<references group="Video References" />

==References==
{{reflist}}
[[Category:Amazon]]
[[Category:Articles in need of additional work]]

Frontier Airlines

2025-06-18T07:06:32Z

Grantyofficial: Spelling

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price of seats
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without making opting out readily available
*Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about <s>eight</s> five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as-is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref name=":1">{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption, though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>

Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>

A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

===Controversial and exploitive pricing strategy===
Frontier Airlines has been criticized multiple times for collecting personal details from their passengers, like ZIP codes, age, and gender, before showing seat fees at check out.<ref name=":0" /> Suspiciously, other airlines like Delta, American, and United do not ask for personal details before showing the prices of their seats. Frontier and Spirit have faced Senate scrutiny for this practice because it's believed that they use this information to adjust prices for different passengers who purchase tickets for the same flight based on demographic data.

Not only does this confuse customers about the true prices that Frontier posts, it is an indirect discriminator practice. It is reasonable to assume that Frontier adjusts prices based on:

*ZIP code, which possibly correlates with passengers' income bracket or race
*Age, which possibly correlates with passengers' ability to pay for a certain price
*Gender, which possibly correlates with passengers' willingness to pay for a certain price

===Forced arbitration via Frontier Airlines "Fly Pass"===
Frontier's "GoWild! All You Can Fly" pass requires that members agree to terms that force them to resolve legal disputes outside of court and force them to abstain from joining class actions.<blockquote>"You and Frontier agree to arbitrate all disputes and claims between us... tort, statute, fraud, misrepresentation or any other legal theory...

"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to representa class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26 2025 |access-date=June 18 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.

===Lack of transparency with opting out of personal data sharing with third parties===
Frontier Airlines shares its customers personal data with "service providers" and "affiliates."<blockquote>"Frontier Airlines discloses your personal information to third parties for business purposes. When we disclose personal information, we enter an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement. We provide your personal information for a business purpose to the following categories of third parties: (i) service providers; (ii) our affiliates and codeshare partner; and (iii) third parties to which you authorize Frontier Airlines to disclose your personal information in connection with products or services you elect to purchase from them."<ref>{{Cite web |title=Privacy Policy For California Residents |url=https://www.flyfrontier.com/legal/california-privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250606081427/https://www.flyfrontier.com/legal/california-privacy-policy/ |archive-date=June 6 2025 |access-date=June 18 2025 |website=Frontier Airlines California Privacy Policy}}</ref></blockquote>In addition to personal data sharing, some of this sharing may count as selling of personal data under California law. Like with most companies, the mechanisms for opting out of these practices are buried in complex legal paragraphs, and they not made clearly available for customers. Of course, these terms only apply to passengers who are residents of California because of the California Consumer Privacy Act (CCPA). Passengers outside of the state of California do not currently receive the same comprehensive rights of legal California residents in this case.

===Obfuscating web-based check-in and charging passengers for it===
Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17 2025 |access-date=June 18 2025 |work=New York Post}}</ref>

In 2023, Frontier's check-in form used to be readily available on the front page of their website. Currently, passengers are expected to perform an additional step if they want to check in online for free: downloading the Frontier mobile app: [[Frontier Airlines Obfuscates Web Check-in Form]]

As of June 2025, passengers must pay a $5 "Web Check In" fee to check in on Frontier's website.<ref name=":1" />

==References==
<references />
[[Category:Frontier Airlines]]

Frontier Airlines

2025-06-18T06:52:19Z

Grantyofficial: Grammar

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price of seats
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without making opting out readily available
*Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about <s>eight</s> five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as-is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref name=":1">{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption, though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>

Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>

A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

===Controversial and exploitive pricing strategy===
Frontier Airlines has been criticized multiple times for collecting personal details from their passengers, like ZIP codes, age, and gender, before showing seat fees at check out.<ref name=":0" /> Suspiciously, other airlines like Delta, American, and United do not ask for personal details before showing the prices of their seats. Frontier and Spirit have faced Senate scrutiny for this practice because it's believed that they use this information to adjust prices for different passengers who purchase tickets for the same flight based on demographic data.

Not only does this confuse customers about the true prices that Frontier posts, it is an indirect discriminator practice. It is reasonable to assume that Frontier adjusts prices based on:

*ZIP code, which possibly correlates with passengers' income bracket or race
*Age, which possible correlates with passengers' ability to pay for a certain price
*Gender, which possible correlates with passengers' willingness to pay for a certain price

===Forced arbitration via Frontier Airlines "Fly Pass"===
Frontier's "GoWild! All You Can Fly" pass requires that members agree to terms that force them to resolve legal disputes outside of court and force them to abstain from joining class actions.<blockquote>"You and Frontier agree to arbitrate all disputes and claims between us... tort, statute, fraud, misrepresentation or any other legal theory...

"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to representa class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26 2025 |access-date=June 18 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.

===Lack of transparency with opting out of personal data sharing with third parties===
Frontier Airlines shares its customers personal data with "service providers" and "affiliates."<blockquote>"Frontier Airlines discloses your personal information to third parties for business purposes. When we disclose personal information, we enter an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement. We provide your personal information for a business purpose to the following categories of third parties: (i) service providers; (ii) our affiliates and codeshare partner; and (iii) third parties to which you authorize Frontier Airlines to disclose your personal information in connection with products or services you elect to purchase from them."<ref>{{Cite web |title=Privacy Policy For California Residents |url=https://www.flyfrontier.com/legal/california-privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250606081427/https://www.flyfrontier.com/legal/california-privacy-policy/ |archive-date=June 6 2025 |access-date=June 18 2025 |website=Frontier Airlines California Privacy Policy}}</ref></blockquote>In addition to personal data sharing, some of this sharing may count as selling of personal data under California law. Like with most companies, the mechanisms for opting out of these practices are buried in complex legal paragraphs, and they not made clearly available for customers. Of course, these terms only apply to passengers who are residents of California because of the California Consumer Privacy Act (CCPA). Passengers outside of the state of California do not currently receive the same comprehensive rights of legal California residents in this case.

===Obfuscating web-based check-in and charging passengers for it===
Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17 2025 |access-date=June 18 2025 |work=New York Post}}</ref>

In 2023, Frontier's check-in form used to be readily available on the front page of their website. Currently, passengers are expected to perform an additional step if they want to check in online for free: downloading the Frontier mobile app: [[Frontier Airlines Obfuscates Web Check-in Form]]

As of June 2025, passengers must pay a $5 "Web Check In" fee to check in on Frontier's website.<ref name=":1" />

==References==
<references />
[[Category:Frontier Airlines]]

Frontier Airlines

2025-06-18T06:48:47Z

Grantyofficial: Final addition of consumer impact incidents

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price of seats
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without making opting out readily available
*Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about <s>eight</s> five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as-is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref name=":1">{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption, though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>

Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>

A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

===Controversial and exploitive pricing strategy===
Frontier Airlines has been criticized multiple times for collecting personal details from their passengers, like ZIP codes, age, and gender, before showing seat fees at check out.<ref name=":0" /> Suspiciously, other airlines like Delta, American, and United do not ask for personal details before showing the prices of their seats. Frontier and Spirit have faced Senate scrutiny for this practice because it's believed that they use this information to adjust prices for different passengers who purchase tickets for the same flight based on demographic data.

Not only does this confuse customers about the true prices that Frontier posts, it is an indirect discriminator practice. It is reasonable to assume that Frontier adjusts prices based on:

*ZIP code, which possibly correlates with passengers' income bracket or race
*Age, which possible correlates with passengers' ability to pay for a certain price
*Gender, which possible correlates with passengers' willingness to pay for a certain price

===Forced arbitration via Frontier Airlines "Fly Pass"===
Frontier's "GoWild! All You Can Fly" pass requires that members agree to terms that force them to resolve legal disputes outside of court and force them to abstain from joining class actions.<blockquote>"You and Frontier agree to arbitrate all disputes and claims between us... tort, statute, fraud, misrepresentation or any other legal theory...

"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to representa class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26 2025 |access-date=June 18 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.

=== Lack of transparency with opting out of personal data sharing with third parties ===
Frontier Airlines shares its customers personal data with "service providers" and "affiliates."<blockquote>"Frontier Airlines discloses your personal information to third parties for business purposes. When we disclose personal information, we enter an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement. We provide your personal information for a business purpose to the following categories of third parties: (i) service providers; (ii) our affiliates and codeshare partner; and (iii) third parties to which you authorize Frontier Airlines to disclose your personal information in connection with products or services you elect to purchase from them."<ref>{{Cite web |title=Privacy Policy For California Residents |url=https://www.flyfrontier.com/legal/california-privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250606081427/https://www.flyfrontier.com/legal/california-privacy-policy/ |archive-date=June 6 2025 |access-date=June 18 2025 |website=Frontier Airlines California Privacy Policy}}</ref></blockquote>In addition to personal data sharing, some of this sharing may count as selling of personal data under California law. Like with most companies, the mechanisms for opting out of these practices are buried in complex legal paragraphs, and they not made clearly available for customers. Of course, these terms only apply to passengers who are residents of California because of the California Consumer Privacy Act (CCPA). Passengers outside of the state of California do not currently receive the same comprehensive rights of legal California residents in this case.

===Obfuscating web-based check-in and charging passengers for it===
Frontier Airlines has a suspicious history of technical glitches and errors with their website and mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17 2025 |access-date=June 18 2025 |work=New York Post}}</ref>

In 2023, Frontier's check-in form used to be readily available on the front page of their website. In 2024, passengers were then instructed to perform an additional step before checking in online: downloading the Frontier mobile app: [[Frontier Airlines Obfuscates Web Check-in Form]]

As on June 2025, passengers must pay a $5 "Web Check In" fee to check in on Frontier's website.<ref name=":1" />

==References==
<references />
[[Category:Frontier Airlines]]

Frontier Airlines

2025-06-18T06:17:31Z

Grantyofficial: Added incidents

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price of seats
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without providing passengers a way to opt-out
*Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about <s>eight</s> five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as-is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref>{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption, though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>

Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>

A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

=== Controversial and exploitive pricing strategy ===
Frontier Airlines has been criticized multiple times for collecting personal details from their passengers, like ZIP codes, age, and gender, before showing seat fees at check out.<ref name=":0" /> Suspiciously, other airlines like Delta, American, and United do not ask for personal details before showing the prices of their seats. Frontier and Spirit have faced Senate scrutiny for this practice because it's believed that they use this information to adjust prices for different passengers who purchase tickets for the same flight based on demographic data.

Not only does this confuse customers about the true prices that Frontier posts, it is an indirect discriminator practice. It is reasonable to assume that Frontier adjusts prices based on:

* ZIP code, which possibly correlates with passengers' income bracket or race
* Age, which possible correlates with passengers' ability to pay for a certain price
* Gender, which possible correlates with passengers' willingness to pay for a certain price

=== Forced arbitration via Frontier Airlines "Fly Pass" ===
Frontier's "GoWild! All You Can Fly" pass requires that members agree to terms that force them to resolve legal disputes outside of court and force them to abstain from joining class actions.<blockquote>"You and Frontier agree to arbitrate all disputes and claims between us... tort, statute, fraud, misrepresentation or any other legal theory...

"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to representa class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26 2025 |access-date=June 18 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.

===Obfuscating web-based check-in and charging passengers for it===
To be written.

==References==
<references />
[[Category:Frontier Airlines]]

Ticketmaster Entertainment, LLC

2025-06-18T05:07:57Z

Grantyofficial: Changing order of Product Line items

{{StubNotice}}

{{CompanyPage
|description="Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California, with operations in many countries around the world."<ref name=":0">[[wikipedia:Ticketmaster|"Ticketmaster"]] - wikipedia.org - accessed 2025-01-31</ref> Ticketmaster has been accused by consumers of price gouging tickets, in addition Ticketmaster has been involved in a data breach that leaked personal information about customers from the US, Canada, and Mexico.<ref name=":1">[https://help.ticketmaster.com/hc/en-us/articles/26110487861137-Ticketmaster-Data-Security-Incident "Ticketmaster Data Security Incident"] - help.ticketmaster.com - accessed 2025-01-31</ref>
|infobox_logo=Ticketmaster_logo.png
|infobox_1_key=Founded|infobox_1_value=1976-10-02
|infobox_2_key=Type|infobox_2_value=LLC
|infobox_3_key=Industry
|infobox_3_value=Ticket sales and distribution
|infobox_4_key=Parent company
|infobox_4_value=Live Nation Entertainment
|infobox_5_key=Official website
|infobox_5_value=https://www.ticketmaster.com/
|incidents_1_title=ShinyHunters databreach
|incidents_1_date=May 15, 2024
|incidents_1_text=
Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />
====Ticketmaster's response====
Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />
}}

* Ticketing services for events

*Ticket sale distribution
*Software solutions for venue management


==Consumer Protection Incidents==
<h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />

====Ticketmaster's response====

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />


==References==
<references />
==Consumer Protection Incidents==
<h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />

====Ticketmaster's response====

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />


==References==
<references />

====Delaying refunds for postponed events====
Ticketmaster has a history of not making refunds immediately available for events that are postponed. While the tickets remain valid for canceled events awaiting a rescheduled date, customers who want immediate refunds are often left at the whim of event organizers, who tend to not allow refunds until an official rescheduled date for the canceled event is announced.<ref>{{Cite web |title=What happens if my event is rescheduled or moved? |url=https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |url-status=live |archive-url=https://web.archive.org/web/20250527193857/https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |archive-date=27 May 2025 |access-date=16 Jun 2025 |website=Ticketmaster}}</ref> Since Ticketmaster is owned by the same parent company as many promoters, they have significant influence and control over when customers get refunds, even though it seems like they are a simple intermediary.

A prime example of this is the cancelation of Shakira's “Las Mujeres Ya No Lloran World Tour” concert, planned to take place on June 13, 2025, in San Antonio, Texas at the Alamodome. The concert was canceled less than an hour before showtime. While tickets to the event remain valid, customers were forced to wait 60 days or until the event is rescheduled before requesting a refund.<ref name=":3">{{Cite news |last=Sanchez |first=Christine |date=16 Jun 2025 |title=What to know about Shakira’s postponed shows in San Antonio, Houston |url=https://spectrumlocalnews.com/tx/san-antonio/news/2025/06/16/shakira-postponed-shows-structural-issues |url-status=live |access-date=16 Jun 2025 |work=Spectrum News 1 Austin}}</ref> While most companies will refund customers if a specific product is not delivered at a specific date, Ticketmaster appears to make concerts an exception in this case. There is no option for customers who know that they will not attend the event again before the official rescheduled date is announced. Alas, they are forced into uncertainty instead of expecting a refund for undelivered service.

Moreover, customers are forced to request the refund instead of automatically being issued one when the event isn't rescheduled. If 60 days pass, and the event has not been rescheduled, a "30-day window" will open where customers must request the refund.<ref name=":3" />

==References==
<references />

==Deceptive Business Practices==

===Bait-and-switch ticket sale tactics (~October 2008 to ~February 2009)===
In 2009, Ticketmaster displayed a status message that indicated there were no more tickets to display even though there allegedly were many available tickets. The company was fined for this, as Ticketmaster secured the proceeds of Bruce Springsteen fans, who sought price-gouged tickets via Ticketmaster's resale site, TicketsNow .<ref>{{Cite web |date=18 Feb 2010 |title=Ticketmaster and TicketsNow Settle FTC Charges of Deceptive Sales Tactics, Refunds for Springsteen Concertgoers Provided; FTC Warns Other Ticket Resellers |url=https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |url-status=live |archive-url=https://web.archive.org/web/20250304053736/https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |archive-date=4 Mar 2025 |access-date=16 Jun 2025 |website=Federal Trade Commission}}</ref> This message was allegedly displayed voluntarily, even though many seats remained vacant. Therefore, buyers were driven to purchase tickets via TicketsNow where the prices were significantly higher, and sometimes two times their original value.<ref name=":0">{{Cite web |date=20 Jun 2016 |title=Fight the Monopoly! |url=https://www.backstreets.com/fightthemonopoly.html |url-status=live |archive-url=https://web.archive.org/web/20240819093656/https://backstreets.com/fightthemonopoly.html |archive-date=19 Aug 2024 |access-date=16 Jun 2025 |website=Backstreets.com}}</ref>

Ticketmaster allegedly continued this deceptive, tactic between 2008 and 2009 for multiple events, not just the Bruce Springsteen concert.<ref name=":0" />

In 2025, Ticketmaster has allegedly misled customers by posting ticket prices that are low upfront, but tag additional large, unreasonable, and unavoidable fees near the end of the sale. A 2025 class action was filed against Ticketmaster and Ticketmaster's parent company Live Nation for these misleading checkout practices and alleged "drip pricing."<ref>{{Cite journal |date=18 March 2025 |title=Madrigal et al. v. Live Nation Entertainment, Inc. et al. - 2:25-cv-02375 |url=https://www.classaction.org/media/madrigal-et-al-v-live-nation-entertainment-inc-et-al.pdf |journal=U.S. District Court, Central District of California |volume=Case No. |issue=2:25-cv-02375 |via=ClassActionorg}}</ref>

==References==
<references />
Event Ticketing through Ticketmaster/LiveNation website/app
==Consumer Protection Incidents==
<h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />

====Ticketmaster's response====

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />



'''LiveNation Merger'''



LiveNation, Ticketmaster's largest competitor attempted to merge with Ticketmaster, this gives Ticketmaster a largely controlling stake in the live event marketplace, in addition to exclusivity deals with artists to lock out other competitors


==R eferences==
<references />

==Monopolistic practices==
Ticketmaster has been accused of being a [[Monopoly|monopoly.]]

In May 2024, the Department of Justice filed a lawsuit against Ticketmaster and Live Nation for monopolizing the ticket industry.<ref>{{Cite web |last=Hayes |first=Adam |title=Is Ticketmaster a Monopoly? |url=https://www.investopedia.com/is-ticketmaster-a-monopoly-6834539}}</ref>

==References==
<references />
[[Category:Ticketmaster Entertainment]]

Ticketmaster Entertainment, LLC

2025-06-18T05:05:30Z

Grantyofficial: Added some products to Product Lines

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{{CompanyPage
|description="Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California, with operations in many countries around the world."<ref name=":0">[[wikipedia:Ticketmaster|"Ticketmaster"]] - wikipedia.org - accessed 2025-01-31</ref> Ticketmaster has been accused by consumers of price gouging tickets, in addition Ticketmaster has been involved in a data breach that leaked personal information about customers from the US, Canada, and Mexico.<ref name=":1">[https://help.ticketmaster.com/hc/en-us/articles/26110487861137-Ticketmaster-Data-Security-Incident "Ticketmaster Data Security Incident"] - help.ticketmaster.com - accessed 2025-01-31</ref>
|infobox_logo=Ticketmaster_logo.png
|infobox_1_key=Founded|infobox_1_value=1976-10-02
|infobox_2_key=Type|infobox_2_value=LLC
|infobox_3_key=Industry
|infobox_3_value=Ticket sales and distribution
|infobox_4_key=Parent company
|infobox_4_value=Live Nation Entertainment
|infobox_5_key=Official website
|infobox_5_value=https://www.ticketmaster.com/
|incidents_1_title=ShinyHunters databreach
|incidents_1_date=May 15, 2024
|incidents_1_text=
Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />
====Ticketmaster's response====
Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />
}}

* Ticketing services for events
* Ticket sale distribution
* Software solutions for venue management


==Consumer Protection Incidents==
<h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />

====Ticketmaster's response====

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />


==References==
<references />

====Delaying refunds for postponed events====
Ticketmaster has a history of not making refunds immediately available for events that are postponed. While the tickets remain valid for canceled events awaiting a rescheduled date, customers who want immediate refunds are often left at the whim of event organizers, who tend to not allow refunds until an official rescheduled date for the canceled event is announced.<ref>{{Cite web |title=What happens if my event is rescheduled or moved? |url=https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |url-status=live |archive-url=https://web.archive.org/web/20250527193857/https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |archive-date=27 May 2025 |access-date=16 Jun 2025 |website=Ticketmaster}}</ref> Since Ticketmaster is owned by the same parent company as many promoters, they have significant influence and control over when customers get refunds, even though it seems like they are a simple intermediary.

A prime example of this is the cancelation of Shakira's “Las Mujeres Ya No Lloran World Tour” concert, planned to take place on June 13, 2025, in San Antonio, Texas at the Alamodome. The concert was canceled less than an hour before showtime. While tickets to the event remain valid, customers were forced to wait 60 days or until the event is rescheduled before requesting a refund.<ref name=":3">{{Cite news |last=Sanchez |first=Christine |date=16 Jun 2025 |title=What to know about Shakira’s postponed shows in San Antonio, Houston |url=https://spectrumlocalnews.com/tx/san-antonio/news/2025/06/16/shakira-postponed-shows-structural-issues |url-status=live |access-date=16 Jun 2025 |work=Spectrum News 1 Austin}}</ref> While most companies will refund customers if a specific product is not delivered at a specific date, Ticketmaster appears to make concerts an exception in this case. There is no option for customers who know that they will not attend the event again before the official rescheduled date is announced. Alas, they are forced into uncertainty instead of expecting a refund for undelivered service.

Moreover, customers are forced to request the refund instead of automatically being issued one when the event isn't rescheduled. If 60 days pass, and the event has not been rescheduled, a "30-day window" will open where customers must request the refund.<ref name=":3" />

==References==
<references />

==Deceptive Business Practices==

===Bait-and-switch ticket sale tactics (~October 2008 to ~February 2009)===
In 2009, Ticketmaster displayed a status message that indicated there were no more tickets to display even though there allegedly were many available tickets. The company was fined for this, as Ticketmaster secured the proceeds of Bruce Springsteen fans, who sought price-gouged tickets via Ticketmaster's resale site, TicketsNow .<ref>{{Cite web |date=18 Feb 2010 |title=Ticketmaster and TicketsNow Settle FTC Charges of Deceptive Sales Tactics, Refunds for Springsteen Concertgoers Provided; FTC Warns Other Ticket Resellers |url=https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |url-status=live |archive-url=https://web.archive.org/web/20250304053736/https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |archive-date=4 Mar 2025 |access-date=16 Jun 2025 |website=Federal Trade Commission}}</ref> This message was allegedly displayed voluntarily, even though many seats remained vacant. Therefore, buyers were driven to purchase tickets via TicketsNow where the prices were significantly higher, and sometimes two times their original value.<ref name=":0">{{Cite web |date=20 Jun 2016 |title=Fight the Monopoly! |url=https://www.backstreets.com/fightthemonopoly.html |url-status=live |archive-url=https://web.archive.org/web/20240819093656/https://backstreets.com/fightthemonopoly.html |archive-date=19 Aug 2024 |access-date=16 Jun 2025 |website=Backstreets.com}}</ref>

Ticketmaster allegedly continued this deceptive, tactic between 2008 and 2009 for multiple events, not just the Bruce Springsteen concert.<ref name=":0" />

In 2025, Ticketmaster has allegedly misled customers by posting ticket prices that are low upfront, but tag additional large, unreasonable, and unavoidable fees near the end of the sale. A 2025 class action was filed against Ticketmaster and Ticketmaster's parent company Live Nation for these misleading checkout practices and alleged "drip pricing."<ref>{{Cite journal |date=18 March 2025 |title=Madrigal et al. v. Live Nation Entertainment, Inc. et al. - 2:25-cv-02375 |url=https://www.classaction.org/media/madrigal-et-al-v-live-nation-entertainment-inc-et-al.pdf |journal=U.S. District Court, Central District of California |volume=Case No. |issue=2:25-cv-02375 |via=ClassActionorg}}</ref>

==References==
<references />
Event Ticketing through Ticketmaster/LiveNation website/app
==Consumer Protection Incidents==
<h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />

====Ticketmaster's response====

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />



'''LiveNation Merger'''



LiveNation, Ticketmaster's largest competitor attempted to merge with Ticketmaster, this gives Ticketmaster a largely controlling stake in the live event marketplace, in addition to exclusivity deals with artists to lock out other competitors


==R eferences==
<references />

==Monopolistic practices==
Ticketmaster has been accused of being a [[Monopoly|monopoly.]]

In May 2024, the Department of Justice filed a lawsuit against Ticketmaster and Live Nation for monopolizing the ticket industry.<ref>{{Cite web |last=Hayes |first=Adam |title=Is Ticketmaster a Monopoly? |url=https://www.investopedia.com/is-ticketmaster-a-monopoly-6834539}}</ref>

==References==
<references />
[[Category:Ticketmaster Entertainment]]

Frontier Airlines

2025-06-18T05:03:15Z

Grantyofficial: Added more content to Incentivizing gate agents...

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price as part of their "dynamic pricing" approach
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without providing passengers a way to opt-out
*Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about <s>eight</s> five times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as-is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref>{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption, though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>

Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>

A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

===Obfuscating web-based check-in and charging passengers for it===
To be written.

==References==
<references />
[[Category:Frontier Airlines]]

Ticketmaster Entertainment, LLC

2025-06-17T02:03:22Z

Grantyofficial: /* Bait-and-switch ticket sale tactics (~October 2008 to ~February 2009) */

{{StubNotice}}

{{CompanyPage
|description="Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California, with operations in many countries around the world."<ref name=":0">[[wikipedia:Ticketmaster|"Ticketmaster"]] - wikipedia.org - accessed 2025-01-31</ref> Ticketmaster has been accused by consumers of price gouging tickets, in addition Ticketmaster has been involved in a data breach that leaked personal information about customers from the US, Canada, and Mexico.<ref name=":1">[https://help.ticketmaster.com/hc/en-us/articles/26110487861137-Ticketmaster-Data-Security-Incident "Ticketmaster Data Security Incident"] - help.ticketmaster.com - accessed 2025-01-31</ref>
|infobox_logo=Ticketmaster_logo.png
|infobox_1_key=Founded|infobox_1_value=1976-10-02
|infobox_2_key=Type|infobox_2_value=LLC
|infobox_3_key=Industry
|infobox_3_value=Ticket sales and distribution
|infobox_4_key=Parent company
|infobox_4_value=Live Nation Entertainment
|infobox_5_key=Official website
|infobox_5_value=https://www.ticketmaster.com/
|incidents_1_title=ShinyHunters databreach
|incidents_1_date=May 15, 2024
|incidents_1_text=
Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />
====Ticketmaster's response====
Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />
}}

==== Delaying refunds for postponed events ====
Ticketmaster has a history of not making refunds immediately available for events that are postponed. While the tickets remain valid for canceled events awaiting a rescheduled date, customers who want immediate refunds are often left at the whim of event organizers, who tend to not allow refunds until an official rescheduled date for the canceled event is announced.<ref>{{Cite web |title=What happens if my event is rescheduled or moved? |url=https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |url-status=live |archive-url=https://web.archive.org/web/20250527193857/https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |archive-date=27 May 2025 |access-date=16 Jun 2025 |website=Ticketmaster}}</ref> Since Ticketmaster is owned by the same parent company as many promoters, they have significant influence and control over when customers get refunds, even though it seems like they are a simple intermediary.

A prime example of this is the cancelation of Shakira's “Las Mujeres Ya No Lloran World Tour” concert, planned to take place on June 13, 2025, in San Antonio, Texas at the Alamodome. The concert was canceled less than an hour before showtime. While tickets to the event remain valid, customers were forced to wait 60 days or until the event is rescheduled before requesting a refund.<ref name=":3">{{Cite news |last=Sanchez |first=Christine |date=16 Jun 2025 |title=What to know about Shakira’s postponed shows in San Antonio, Houston |url=https://spectrumlocalnews.com/tx/san-antonio/news/2025/06/16/shakira-postponed-shows-structural-issues |url-status=live |access-date=16 Jun 2025 |work=Spectrum News 1 Austin}}</ref> While most companies will refund customers if a specific product is not delivered at a specific date, Ticketmaster appears to make concerts an exception in this case. There is no option for customers who know that they will not attend the event again before the official rescheduled date is announced. Alas, they are forced into uncertainty instead of expecting a refund for undelivered service.

Moreover, customers are forced to request the refund instead of automatically being issued one when the event isn't rescheduled. If 60 days pass, and the event has not been rescheduled, a "30-day window" will open where customers must request the refund.<ref name=":3" />

==References==
<references />

==Deceptive Business Practices==

===Bait-and-switch ticket sale tactics (~October 2008 to ~February 2009)===
In 2009, Ticketmaster displayed a status message that indicated there were no more tickets to display even though there allegedly were many available tickets. The company was fined for this, as Ticketmaster secured the proceeds of Bruce Springsteen fans, who sought price-gouged tickets via Ticketmaster's resale site, TicketsNow .<ref>{{Cite web |date=18 Feb 2010 |title=Ticketmaster and TicketsNow Settle FTC Charges of Deceptive Sales Tactics, Refunds for Springsteen Concertgoers Provided; FTC Warns Other Ticket Resellers |url=https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |url-status=live |archive-url=https://web.archive.org/web/20250304053736/https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |archive-date=4 Mar 2025 |access-date=16 Jun 2025 |website=Federal Trade Commission}}</ref> This message was allegedly displayed voluntarily, even though many seats remained vacant. Therefore, buyers were driven to purchase tickets via TicketsNow where the prices were significantly higher, and sometimes two times their original value.<ref name=":0">{{Cite web |date=20 Jun 2016 |title=Fight the Monopoly! |url=https://www.backstreets.com/fightthemonopoly.html |url-status=live |archive-url=https://web.archive.org/web/20240819093656/https://backstreets.com/fightthemonopoly.html |archive-date=19 Aug 2024 |access-date=16 Jun 2025 |website=Backstreets.com}}</ref>

Ticketmaster allegedly continued this deceptive, tactic between 2008 and 2009 for multiple events, not just the Bruce Springsteen concert.<ref name=":0" />

In 2025, Ticketmaster has allegedly misled customers by posting ticket prices that are low upfront, but tag additional large, unreasonable, and unavoidable fees near the end of the sale. A 2025 class action was filed against Ticketmaster and Ticketmaster's parent company Live Nation for these misleading checkout practices and alleged "drip pricing."<ref>{{Cite journal |date=18 March 2025 |title=Madrigal et al. v. Live Nation Entertainment, Inc. et al. - 2:25-cv-02375 |url=https://www.classaction.org/media/madrigal-et-al-v-live-nation-entertainment-inc-et-al.pdf |journal=U.S. District Court, Central District of California |volume=Case No. |issue=2:25-cv-02375 |via=ClassActionorg}}</ref>

==References==
<references />
Event Ticketing through Ticketmaster/LiveNation website/app
==Consumer Protection Incidents==
<h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" />

====Ticketmaster's response====

Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" />



'''LiveNation Merger'''



LiveNation, Ticketmaster's largest competitor attempted to merge with Ticketmaster, this gives Ticketmaster a largely controlling stake in the live event marketplace, in addition to exclusivity deals with artists to lock out other competitors


==R eferences==
<references />

==Monopolistic practices==
Ticketmaster has been accused of being a [[Monopoly|monopoly.]]

In May 2024, the Department of Justice filed a lawsuit against Ticketmaster and Live Nation for monopolizing the ticket industry.<ref>{{Cite web |last=Hayes |first=Adam |title=Is Ticketmaster a Monopoly? |url=https://www.investopedia.com/is-ticketmaster-a-monopoly-6834539}}</ref>

==References==
<references />
[[Category:Ticketmaster Entertainment]]

Ticketmaster Entertainment, LLC

2025-06-17T00:57:47Z

Grantyofficial: Added bait-and-switch section of Deceptive Business Practices

Frontier Airlines

2025-06-11T17:58:11Z

Grantyofficial: Changed wording and added heading

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price as part of their "dynamic pricing" approach
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without providing passengers a way to opt-out
*Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about eight times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''"I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss. Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet, ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref>{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fees when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> In addition, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

=== Obfuscating web-based check-in and charging passengers for it ===
To be written.

==References==
<references />
[[Category:Frontier Airlines]]

Frontier Airlines

2025-06-11T17:54:20Z

Grantyofficial: Grammar

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price as part of their "dynamic pricing" approach
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without providing passengers a way to opt-out
*Obfuscating and charging for [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]]

==Incidents==

===Deliberately selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about eight times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''"I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss. Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet, ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref>{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fees when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> In addition, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

==References==
<references />
[[Category:Frontier Airlines]]

Frontier Airlines

2025-06-11T05:02:50Z

Grantyofficial: /* Paying incentives to employees for forcing passengers check personal bags at airport gates */

{{InfoboxCompany
| Name = Frontier Airlines, Inc.
| Type = Public
| Founded = 1994
| Industry = Airlines
| Official Website = https://flyfrontier.com/
| Logo = Frontier Airlines logo.svg.png
}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating passengers or providing worthless forms of compensation to passengers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for "extra" services during checkout
*Charging customers for medical supplies
*Charging customers for speaking to a human
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price as part of their "dynamic pricing" approach
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without providing passengers a way to opt-out

==Incidents==

===Deliberate selling more seats on flights than available, then denying boarding for passengers===
Compared to other airlines, including other airlines with a ULCC model, Frontier Airlines has the highest involuntary denied-boarding rate among carriers in the United States. <ref>{{Cite news |last=Turner |first=Matt |date=August 22, 2024 |title=The Airlines That Deny the Most Passengers |url=https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |url-status=live |archive-url=http://web.archive.org/web/20250324104445/https://www.travelagentcentral.com/transportation/airlines-deny-most-passengers |archive-date=March 24, 2025 |access-date=June 9, 2025 |work=Travel Agent Central}}</ref><ref>{{Cite news |last=Miller |first=Alex |date=September 23, 2024 |title=The Airlines Most Likely To Bump You [2024 Data + Survey] |url=https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |url-status=live |archive-url=https://web.archive.org/web/20250413204317/https://upgradedpoints.com/news/airlines-most-likely-to-bump-you-2024/ |archive-date=April 13, 2025 |access-date=June 9, 2025 |work=Upgraded Points}}</ref> In 2023 to 2024, Frontier had 3.21 involuntary bumps, the highest recorded number of involuntary bumps from 2023 to 2024. As a comparison, American Airlines follows this number with a rate of 0.6, a rate 400% lower than Frontier Airlines. At about 3.21 involuntary bumps per 10,000 passengers, this means that a paying Frontier Airlines passenger is about eight times more likely to be denied boarding than an American Airlines passenger because of Frontier Airlines' practice of deliberately overbooking flights.

The following is an account from Frontier Airlines passenger, Erin Woltjen, who was denied boarding while attempting to board her flight from Philadelphia to Atlanta:<blockquote>"''"I scanned my boarding pass from my phone and it didn't work. He looks at the computer and he says to us, 'I'm sorry, the plane's been overbooked.' And he goes on to explain that none of us are getting on the plane at this time."''</blockquote>The passenger was ultimately given a refund after speaking with a Frontier Airlines spokesperson.<ref>{{Cite news |last=Klisauskaite |first=Vyte |date=August 3, 2024 |title="You Were Not There": Frontier Airlines Tells Passenger They Were A No Show After Overbooking Flight |url=https://simpleflying.com/frontier-airlines-passenger-no-show/ |url-status=live |archive-url=https://web.archive.org/web/20250409000628/https://simpleflying.com/frontier-airlines-passenger-no-show/ |archive-date=April 9, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref> Many other passengers share Miss. Woltjen's experience of being denied boarding due to Frontier Airlines' budget-focused practice of overbooking flights.

===Failing to compensate passengers for cancelations and delays===
Frontier Airlines has a large history of refund complaints by customers. In 2022, Frontier Airlines accounted for 13% of all refund-related complaints filed with the Department of Transportation (DOT), and only 2.9% of all boarded U.S. airline-boarded passengers were Frontier Airlines passengers. This indicates an extremely high complaint rate.<ref>{{Cite news |last=Murray |first=Teresa |date=April 24, 2023 |title=REPORT: Frontier, Spirit, JetBlue have worst complaint ratios |url=https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |url-status=live |archive-url=https://web.archive.org/web/20250114061400/https://pirg.org/media-center/report-frontier-spirit-and-jetblue-have-worst-complaint-ratios/ |archive-date=January 14, 2025 |access-date=June 9, 2025 |work=PIRG}}</ref> Additionally, the airline was fined $2.2 million by the DOT, only 0.066% of the company's revenue in 2022. This equates to a person making $100,000 per year being fined $66.

There are numerous examples of Frontier Airlines providing worthless or inadequate compensation to customers, especially in the form of vouchers. Aviation outlet, ''Simple Flying'' has warned consumers about Frontier’s unfair and “highly restrictive” compensation practices, advising passengers to decline vouchers and request cash refunds when they are legally entitled to them. In 2024, Frontier Airlines issued travel vouchers in an attempt to compensate bumped passengers. The vouchers were often only valid for 90 days, and excluded taxes, fees, the cost of seat selection, and the cost of baggage, rendering these forms of compensation effectively "worthless" in many circumstances.<ref>{{Cite news |last=Roberts |first=Michal |date=May 10, 2025 |title=Why Airlines Sometimes Offer Money To Switch Flights |url=https://simpleflying.com/airlines-offer-money-switch-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250511140110/https://simpleflying.com/airlines-offer-money-switch-flights/ |archive-date=May 11, 2025 |access-date=June 9, 2025 |work=Simple Flying}}</ref>

The DOT has implemented a new rule that airlines must follow that mandates airlines to:

#Automatically rebook passengers on the next available flight for free in the event of a cancelation due to a controllable circumstance or provide a refund to the original payment if the passengers chooses not to accept the new travel plans.<ref>{{Cite web |date=December 5, 2024 |title=DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions |url=https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |url-status=live |archive-url=https://web.archive.org/web/20250422010803/https://www.transportation.gov/briefing-room/dot-launches-rulemaking-protect-passengers-stranded-airline-disruptions |archive-date=April 22, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>
#Issue a voucher or flight credit that is transferrable and valid for 5 years if the passengers opts for one.<ref>{{Cite web |date=April 24, 2024 |title=Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees |url=https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |url-status=live |archive-url=https://web.archive.org/web/20250607025328/https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline |archive-date=June 7, 2025 |access-date=June 9, 2025 |website=U.S. Department of Transportation}}</ref>

In 2024, ''Mighty Travels'' ''Premium'' reported a YTD flight cancelation rate of 1.7%. Frontier ranked among the highest of airlines with a cancelation rate in August and October with a rate of 3.3% and 3.1% respectively according to DOT Air Travel Consumer Reports.<ref>{{Cite web |date=July 21, 2024 |title=Frontier Airlines Introduces New Rebooking Process for Canceled Flights |url=https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |url-status=live |archive-url=https://web.archive.org/web/20250126121213/https://www.mightytravels.com/2024/07/frontier-airlines-introduces-new-rebooking-process-for-canceled-flights/ |archive-date=January 26, 2025 |access-date=June 9, 2025 |website=Mighty Travels Premium}}</ref> Though not explicitly stated, the recent implementation of these DOT rules allude to the obvious shortcomings of Frontier's current rebooking practices.

===Bait-and-switch practices===
It is common for ULCC airlines to advertise low fares, and then add strict fees after the fact, making the posted fare difficult to purchase as is. Frontier Airlines is exceptionally notorious for this. In 2023, Frontier constantly advertised low base fares for flights, but pressed fees for additional services. After declaring baggage and choosing seats, passengers may ultimately pay a total price about three to five times higher than the advertised base fare.<ref>{{Cite web |last=Peterson |first=Barbara |date=May 29, 2019 |title=How to Avoid Airline Fees |url=https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |url-status=live |archive-url=https://web.archive.org/web/20220811053634/https://www.consumerreports.org/airline-fees/how-to-avoid-airline-fees/ |archive-date=August 11, 2022 |access-date=June 9, 2025 |website=Consumer Reports}}</ref>

===Charging customers for speaking with a human agent & ending phone support===
Frontier Airlines has a history of charging passengers a $20 to $25 "Airport Assistance Fee" for communicating with their in-person support staff.<ref>{{Cite news |last=Lincoln |first=Ashli |date=December 4, 2024 |title=More passengers say Frontier Airlines employees extorted them |url=https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |url-status=live |archive-url=https://web.archive.org/web/20250124122218/https://www.wsbtv.com/news/local/atlanta/more-passengers-say-frontier-airlines-employees-extorted-them/GWO7GZU4ENHV3P7PEYM7567P4A/ |archive-date=January 24, 2025 |access-date=June 10, 2025 |work=WSB-TV Atlanta}}</ref><ref>{{Cite web |last=Winter |first=Emily |date=April 11, 2023 |title=Yes, an airline can charge you a fee for help at the airport |url=https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-url=https://web.archive.org/web/20231002235820/https://www.verifythis.com/article/news/verify/travel-verify/airline-charge-fee-help-assistance-bags-boarding-pass-at-airport-frontier-spirit/536-9b0e1578-d626-482c-b805-fac1902ebc24 |archive-date=October 2, 2023 |access-date=June 10, 2025 |website=VerifyThis}}</ref>

There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref>

As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref>{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref>

In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024.

===Unfair treatment of passengers with disabilities and medical conditions===
Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===
It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commision-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fees when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> In addition, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

==References==
<references />
[[Category:Frontier Airlines]]

Frontier Airlines

2025-06-10T06:27:55Z

Grantyofficial: Added multiple incidents

Frontier Airlines

2025-06-09T21:59:17Z

Grantyofficial: Added one sentence.

Frontier Airlines

2025-06-09T21:41:18Z

Grantyofficial: Added incident for failure to compensate consumers. Grammar fixes.

Frontier Airlines

2025-06-09T21:22:13Z

Grantyofficial: Added incident for "Denying boarding for customers..."

Frontier Airlines

2025-06-09T07:43:21Z

Grantyofficial: Added items to consumer-impact list

[https://www.flyfrontier.com/ Frontier Airlines, Inc.] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline. <ref>{{Cite news |last=Murphy |first=Alex |date=May 16, 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url-status=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |access-date=6/9/2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=August 1, 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=5/12/2025 |access-date=6/9/2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair." <ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints}}</ref>Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating customers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for personal items that complied with the airline's posted bag size limits
*Charging customers exploitive fees (i.e., personal medical supplies, human customer support)
*Charging customers inconsistent fees without transparent price posting
*Charging customers succeeding fees in addition to the already-paid fee after the initial sale
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
*Collect personal data on passengers before setting the price as part of their "dynamic pricing" approach
*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program
*Sells passengers' personal information to third parties without providing passengers a way to opt-out
==References==
<references />

Frontier Airlines

2025-06-09T07:22:05Z

Grantyofficial: Added item to consumer impact issues

[https://www.flyfrontier.com/ Frontier Airlines, Inc.] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline. <ref>{{Cite news |last=Murphy |first=Alex |date=May 16, 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url-status=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |access-date=6/9/2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=August 1, 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=5/12/2025 |access-date=6/9/2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair." <ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints}}</ref>Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating customers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for personal items that complied with the airline's posted bag size limits
*Charging customers exploitive fees (i.e., personal medical supplies, human customer support)
*Charging customers inconsistent fees on baggage without clear price posting
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
==References==
<references />

Frontier Airlines

2025-06-09T06:32:04Z

Grantyofficial: Added items to consumer-impact list

[https://www.flyfrontier.com/ Frontier Airlines, Inc.] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline. <ref>{{Cite news |last=Murphy |first=Alex |date=May 16, 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url-status=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |access-date=6/9/2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=August 1, 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=5/12/2025 |access-date=6/9/2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair." <ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints}}</ref>Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to the voluntary overbooking of flights
*Not compensating customers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for personal items that complied with the airline's posted bag size limits
*Charging customers exploitive fees (i.e., personal medical supplies, human customer support)
*Temporarily removed its phone support in 2022, but reintroduced it in 2024 because of high customer demand
==References==
<references />

Frontier Airlines

2025-06-09T06:19:11Z

Grantyofficial: Added References list label and separated.

[https://www.flyfrontier.com/ Frontier Airlines, Inc.] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline. <ref>{{Cite news |last=Murphy |first=Alex |date=May 16, 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url-status=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |access-date=6/9/2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=August 1, 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=5/12/2025 |access-date=6/9/2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair." <ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints}}</ref>Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

==Consumer-impact summary==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

*Denying boarding for customers due to voluntary overbooking of flights
*Not compensating customers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
*Engaging in bait‑and‑switch tactics by charging passengers for personal items that complied with the airline's posted bag size limits
*Removed its phone support hotline for customer support
==References==
<references />

Frontier Airlines

2025-06-09T06:17:45Z

Grantyofficial: Added summary list for consumer issues.

[https://www.flyfrontier.com/ Frontier Airlines, Inc.] is a major American airline known for it's ultra-low-cost carrier (ULCC) model. In spite of it's no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline. <ref>{{Cite news |last=Murphy |first=Alex |date=May 16, 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url-status=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |access-date=6/9/2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=August 1, 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=5/12/2025 |access-date=6/9/2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair." <ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints}}</ref>Frontier Airlines customers have heavily-critisized the airline because of it's history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

== Consumer-impact summary ==
Over the years, Frontier Airlines has earned itself a budget-focused reputation because of its controversial business practices and business operations. The most well-known of these issues are:

* Denying boarding for customers due to voluntary overbooking of flights
* Not compensating customers for operational shortfalls (e.g., lost/mishandled luggage, canceled flights)
* Engaging in bait‑and‑switch tactics by charging passengers for personal items that complied with the airline's posted bag size limits
* Removed its phone support hotline for customer support

Frontier Airlines

2025-06-09T05:52:30Z

Grantyofficial: Added introduction.

List of companies

2025-06-09T05:29:32Z

Grantyofficial: Added "Frontier Airlines" to company list.

__NOTOC__
{{Hatnote|This is a dynamic list and may never be able to satisfy particular standards for completeness. You can help by adding missing items.}}

Below is a list of companies that have dedicated articles in the CAT wiki.

===A===
{{Div col|colwidth=20em|gap=2em}}
* [[ AT&T ]]

* [[ AVM Software ]]

* [[ Acer ]]

* [[ Activision Blizzard ]]

* [[ Adobe ]]

* [[ AirAsia ]]

* [[ Allstate ]]

* [[ Ally Financial ]]

* [[ Ally Invest Securities ]]

* [[ Amazon ]]

* [[ Ancestry.com ]]

* [[ Anova Culinary ]]

* [[ Apple ]]

* [[ Arlo ]]

* [[ Asus|ASUS ]]

* [[ Autodesk ]]

* [[ Axis ]]
{{Div col end}}
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===B===
{{Div col|colwidth=20em|gap=2em}}
* [[ Balena ]]

* [[ BMW ]]

* [[ Brother Industries Ltd. ]]

* [[ Bambu Lab ]]

* [[ Best Buy ]]

* [[ BetterHelp ]]

* [[ BowFlex, Inc. ]]

* [[ Brilliant ]]
{{Div col end}}
----

===C===
{{Div col|colwidth=20em|gap=2em}}
* [[ CARIAD ]]

* [[ Canon ]]

* [[ Capital One ]]

* [[ Cerberus ]]

* [[ Chamberlain Group ]]

* [[ Charles Schwab ]]

* [[ Chase Bank ]]

* [[ Cloudflare ]]

* [[ Coffee Meets Bagel ]]

* [[ CompTIA ]]

* [[ Cricut ]]
{{Div col end}}
----

===D===
{{Div col|colwidth=20em|gap=2em}}

* [[ DAZN ]]

* [[ Deep Cycle Systems ]]

* [[ Discord ]]

* [[ Disney ]]

* [[ Duolingo ]]

* [[ Dymo ]]

* [[ Dyson ]]

* [[ DJI ]]{{Div col end}}
----

===E===
{{Div col|colwidth=20em|gap=2em}}
* [[ Ecoflow ]]

* [[ EduVULCAN ]]

* [[ Electronic Arts ]]

* [[ Epic Games, Inc. ]]

* [[ Eufy ]]

* [[ EVGA ]]
{{Div col end}}
----

===F===
{{Div col|colwidth=20em|gap=2em}}
* [[ FUTO ]]

* [[ Fiio ]]

* [[ Ford ]]

* [[ Future Motion ]]

* [[ Frontier Airlines ]]
{{Div col end}}
----

===G===
{{Div col|colwidth=20em|gap=2em}}
* [[ GameStop ]]

* [[ General Motors ]]

* [[ Glasswire ]]

* [[ GoGuardian ]]

* [[ Google ]]

* [[ GoPro ]]

* [[ Groupon ]]

* [[ Guardzilla ]]
{{Div col end}}
----

===H===
{{Div col|colwidth=20em|gap=2em}}
* [[ HP Inc. ]]

* [[ Happiest Baby ]]

* [[ Home Connect ]]

* [[ Honda ]]

* [[ Hyundai ]]

* [[ Humble Bundle ]]{{Div col end}}
----

===I===
{{Div col|colwidth=20em|gap=2em}}
* [[ IFTTT ]]

* [[ IKEA ]]

* [[ Intel ]]
{{Div col end}}
----

===J===
{{Div col|colwidth=20em|gap=2em}}
* [[ John Deere ]]
* [[ Jeep ]]
{{Div col end}}
----

===K===
{{Div col|colwidth=20em|gap=2em}}
* [[ Kroger Grocery store electronic shelf labels & facial recognition|Kroger ]]
* [[ Keurig ]]
{{Div col end}}
----

===L===
{{Div col|colwidth=20em|gap=2em}}
* [[ LG ]]

* [[ Lebara ]]

* [[ Lenovo ]]

* [[ Leo Express ]]

* [[ Lieferando ]]

* [[ LinkedIn ]]

* [[ LiveRamp ]]{{Div col end}}
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===M===
{{Div col|colwidth=20em|gap=2em}}
* [[ Magic Leap ]]

* [[ MakerBot ]]

* [[ ManyCam ]]

* [[ Meta ]]

* [[ Microsoft ]]

* [[ Miele ]]

* [[ Monoprice ]]

* [[ Motorola ]]

* [[ Movies Anywhere ]]

* [[ Mozilla ]]
{{Div col end}}
----

===N===
{{Div col|colwidth=20em|gap=2em}}
* [[ Nanoleaf ]]

* [[ Netflix, Inc. ]]

* [[ Nike ]]

* [[ Nintendo ]]

* [[ Nissan ]]

* [[ Nixplay ]]

* [[ NordVPN ]]

* [[ NZXT ]] {{Div col end}}
----

===O===
{{Div col|colwidth=20em|gap=2em}}
* [[ Optimum ]]
* [[ Optus ]]
{{Div col end}}
----

===P===
{{Div col|colwidth=20em|gap=2em}}
* [[ PayPal ]]

* [[ PayPal Honey ]]

* [[ Peloton ]]

* [[ Photobucket ]]

* [[ Pitboss Grills ]]

* [[ Pluralsight ]]

* [[ Plutus ]]

* [[ Protonmail ]]

* [[ Purism ]]

* [[ Pinterest ]]{{Div col end}}

*[https://wiki.rossmanngroup.com/wiki/Paragon_NTFS_software_license_invalidation Paragon Software]

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===Q===
{{Div col|colwidth=20em|gap=2em}}
* [[ Qantas ]]
* [[ Quidd ]]
{{Div col end}}
----

===R===
{{Div col|colwidth=20em|gap=2em}}
* [[ Raven ]]

* [[ Ring ]]

* [[ Redbox ]]

* [[ Reddit ]]

* [[ Robinhood Financial ]]

* [[ Roblox ]]

* [[ Roborock ]]

* [[ Roku, Inc. ]]

* [[ Rovio ]]
{{Div col end}}
----

===S===
{{Div col|colwidth=20em|gap=2em}}
* [[ Samsung ]]

* [[ Seattle Avionics ]]

* [[ SecuROM ]]

* [[ Shopee ]]

* [[ SiriusXM ]]

* [[ Smartwool ]]

* [[ Sonos ]]

* [[ Sony ]]

* [[ Spectrum ]]

* [[ Spotify ]]

* [[ Starlink ]]

* [[ Steam ]]

* [[ Synology ]]
{{Div col end}}

----

===T===
{{Div col|colwidth=20em|gap=2em}}
* [[ T-Mobile ]]

* [[ Tado ]]

* [[ TD Ameritrade ]]

* [[ TP-Link ]]

* [[ User testing for mandatory paid subscription into Tado Smart Thermostat app|Tado GmbH ]]

* [[ Take Two ]]

* [[ Team 17 ]]

* [[ Telstra ]]

* [[ Telly ]]

* [[ Terumo Cardiovascular ]]

* [[ Tesla, Inc. ]]

* [[ Thermaltake ]]

* [[ Ticketmaster Entertainment, LLC ]]

* [[ Tinder ]]

* [[ TRMNL ]]

* [[ Toyota ]]

* [[ Tuya Inc. ]]

* [[ Twitch ]]

* [[ Twitter ]]
{{Div col end}}
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===U===
{{Div col|colwidth=20em|gap=2em}}
* [[ Uber ]]

* [[ Ubisoft ]]

* [[ Urban Air Adventure Park ]]
{{Div col end}}
----

===V===
{{Div col|colwidth=20em|gap=2em}}
* [[ Valve ]]

* [[ Verisk Analytics, Inc. ]]

* [[ Virgin Media ]]

* [[ Volkswagen ]]

* [[ Vultr ]]

* [[ Venmo ]]
{{Div col end}}
----

===W===
{{Div col|colwidth=20em|gap=2em}}
* [[ Walmart ]]

* [[ Wink ]]

* [[ Winston-Salem Journal ]]

* [[ Wondershare ]]

* [[ Wyze ]]
{{Div col end}}
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===X===
{{Div col|colwidth=20em|gap=2em}}
* [[ X Corp ]]

* [[ Xiaomi ]]
{{Div col end}}
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===Y===
{{Div col|colwidth=20em|gap=2em}}
* [[ YouTube ]]
{{Div col end}}
----

===Z===

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[[Category:Companies]]
[[Category:Organizations]]