Consumer Rights Wiki - User contributions [en]

Life360 Terms of Service Forced Arbitration Agreement

2025-09-28T23:16:44Z

Greenies: Add citation on app banner

{{IncidentCargo
|Company=Life360
|Status=Active
|Product=Life360
|ArticleType=Service
|Type=Terms of Service, Arbitration
|Description=Life360's Terms of Service includes an arbitration clause requiring users of the service to waive their right to a jury trial.
}}[[Life360]]'s Terms of Service includes an arbitration agreement which users must accept to use the app.<ref>{{Cite web |title=Life360 Terms of Service – Life360 Legal |url=https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-url=https://web.archive.org/web/20250928201814/https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-date=2025-09-28 |access-date=2025-09-28 |website=Life360 Legal}}</ref> This clause was expanded in July 2025. Opt-out options were not clear and Life360 had not notified users of the Terms of Service update.

==Background==
Life360 is a company that offers a location sharing app "Life360" to provide safety features to families.<ref>{{Cite web |title=What is Life360? {{!}} About Our Company & Our Mission |url=https://www.life360.com/about |url-status=live |archive-url=https://archive.ph/uYEXT |archive-date=2025-09-28 |access-date=2025-09-28 |website=Life360}}</ref> The app is highly rated because of the included features.<ref>{{Cite web |title=Life360: Stay Connected & Safe - Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |url-status=live |archive-url=https://web.archive.org/web/20250919224358/https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |archive-date=2025-09-19 |access-date=2025-09-28 |website=Google Play}}</ref><ref>{{Cite web |title=‎Life360: Stay Connected & Safe - Ratings and Reviews |url=https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |url-status=live |archive-url=https://web.archive.org/web/20250912234725/https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |archive-date=2025-09-12 |access-date=2025-09-28 |website=App Store}}</ref> Life360 has previously been involved in a lawsuit for [[Arity's alleged unauthorized driver data collection through mobile apps|selling user data to third parties.]]<ref>{{Cite web |title=Life360 - Lantern |url=https://lantern.labaton.com/case/life360 |url-status=dead |archive-url=https://web.archive.org/web/20250719222931/https://lantern.labaton.com/case/life360 |archive-date=2025-07-19 |access-date=2025-09-28 |website=Labaton}}</ref>

==Terms of Service Arbitration Clause==
[[File:Life360 ToS Before & After.png|thumb|Visual of the "Dispute Resolution" section expanded after July 25, 2025]]
[[File:Life360 ToS First Time Open.jpg|thumb|In-app arbitration agreement banner with an "Agree" and "Emergency" button to bypass the new agreement in the case of a real emergency.]]
[[File:Life360 ToS Subsequent Opens.png|thumb|In-app banner after the first open of the Life360 app that required users to click the "Accept" button to continue using the app.]]
After the lawsuit, the Terms of Service was updated to expand the arbitration clause. Users were not notified of the Terms of Service update outside of the app and had to accept the new terms to continue using the app.<ref>{{Cite web |date=2025-08-04 |title=Life 360 : r/classactions |url=https://www.reddit.com/r/classactions/comments/1m8imjp/life_360/n6y57n4/ |url-status=live |archive-url=https://archive.ph/RTttS |archive-date=2025-09-28 |access-date=2025-09-28 |website=Reddit}}</ref>{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

Life360 Terms of Service Forced Arbitration Agreement

2025-09-28T21:57:44Z

Greenies: Add images and describe update

{{IncidentCargo
|Company=Life360
|Status=Active
|Product=Life360
|ArticleType=Service
|Type=Terms of Service, Arbitration
|Description=Life360's Terms of Service includes an arbitration clause requiring users of the service to waive their right to a jury trial.
}}[[Life360]]'s Terms of Service includes an arbitration agreement which users must accept to use the app.<ref>{{Cite web |title=Life360 Terms of Service – Life360 Legal |url=https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-url=https://web.archive.org/web/20250928201814/https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-date=2025-09-28 |access-date=2025-09-28 |website=Life360 Legal}}</ref> This clause was expanded in July 2025. Opt-out options were not clear and Life360 had not notified users of the Terms of Service update.

==Background==
Life360 is a company that offers a location sharing app "Life360" to provide safety features to families.<ref>{{Cite web |title=What is Life360? {{!}} About Our Company & Our Mission |url=https://www.life360.com/about |url-status=live |archive-url=https://archive.ph/uYEXT |archive-date=2025-09-28 |access-date=2025-09-28 |website=Life360}}</ref> The app is highly rated because of the included features.<ref>{{Cite web |title=Life360: Stay Connected & Safe - Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |url-status=live |archive-url=https://web.archive.org/web/20250919224358/https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |archive-date=2025-09-19 |access-date=2025-09-28 |website=Google Play}}</ref><ref>{{Cite web |title=‎Life360: Stay Connected & Safe - Ratings and Reviews |url=https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |url-status=live |archive-url=https://web.archive.org/web/20250912234725/https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |archive-date=2025-09-12 |access-date=2025-09-28 |website=App Store}}</ref> Life360 has previously been involved in a lawsuit for [[Arity's alleged unauthorized driver data collection through mobile apps|selling user data to third parties.]]<ref>{{Cite web |title=Life360 - Lantern |url=https://lantern.labaton.com/case/life360 |url-status=dead |archive-url=https://web.archive.org/web/20250719222931/https://lantern.labaton.com/case/life360 |archive-date=2025-07-19 |access-date=2025-09-28 |website=Labaton}}</ref>

==Terms of Service Arbitration Clause==
[[File:Life360 ToS Before & After.png|thumb|Visual of the "Dispute Resolution" section expanded after July 25, 2025]]
[[File:Life360 ToS First Time Open.jpg|thumb|In-app arbitration agreement banner with an "Agree" and "Emergency" button to bypass the new agreement in the case of a real emergency.]]
[[File:Life360 ToS Subsequent Opens.png|thumb|In-app banner after the first open of the Life360 app that required users to click the "Accept" button to continue using the app.]]
After the lawsuit, the Terms of Service was updated to expand the arbitration clause. Users were not notified of the Terms of Service update outside of the app and had to accept the new terms to continue using the app.{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

File:Life360 ToS Subsequent Opens.png

2025-09-28T21:42:21Z

Greenies:

In-app banner after the first open of the Life360 app that required users to click the "Accept" button to continue using the app.

File:Life360 ToS First Time Open.jpg

2025-09-28T21:38:19Z

Greenies:

In-app banner describing that the arbitration agreement of the app was updated. Includes an "Agree" button and an "Emergency" button to bypass the new agreement in the case of a real emergency. The next time the app was opened, a full banner would be shown.

File:Life360 ToS Before & After.png

2025-09-28T21:18:51Z

Greenies:

Visual of the Life360 ToS update on July 25, 2025 that expanded the "Dispute Resolution" section

Life360 Terms of Service Forced Arbitration Agreement

2025-09-28T21:01:01Z

Greenies: Add summary and background

{{IncidentCargo
|Company=Life360
|Status=Active
|Product=Life360
|ArticleType=Service
|Type=Terms of Service, Arbitration
|Description=Life360's Terms of Service includes an arbitration clause requiring users of the service to waive their right to a jury trial.
}}[[Life360]]'s Terms of Service includes an arbitration agreement which users must accept to use the app.<ref>{{Cite web |title=Life360 Terms of Service – Life360 Legal |url=https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-url=https://web.archive.org/web/20250928201814/https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-date=2025-09-28 |access-date=2025-09-28 |website=Life360 Legal}}</ref> This clause was expanded in July 2025. Opt-out options were not clear and Life360 had not notified users of the Terms of Service update.

==Background==
Life360 is a company that offers a location sharing app "Life360" to provide safety features to families.<ref>{{Cite web |title=What is Life360? {{!}} About Our Company & Our Mission |url=https://www.life360.com/about |url-status=live |archive-url=https://archive.ph/uYEXT |archive-date=2025-09-28 |access-date=2025-09-28 |website=Life360}}</ref> The app is highly rated because of the included features.<ref>{{Cite web |title=Life360: Stay Connected & Safe - Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |url-status=live |archive-url=https://web.archive.org/web/20250919224358/https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |archive-date=2025-09-19 |access-date=2025-09-28 |website=Google Play}}</ref><ref>{{Cite web |title=‎Life360: Stay Connected & Safe - Ratings and Reviews |url=https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |url-status=live |archive-url=https://web.archive.org/web/20250912234725/https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |archive-date=2025-09-12 |access-date=2025-09-28 |website=App Store}}</ref> Life360 has previously been involved in a lawsuit for [[Arity's alleged unauthorized driver data collection through mobile apps|selling user data to third parties.]]<ref>{{Cite web |title=Life360 - Lantern |url=https://lantern.labaton.com/case/life360 |url-status=dead |archive-url=https://web.archive.org/web/20250719222931/https://lantern.labaton.com/case/life360 |archive-date=2025-07-19 |access-date=2025-09-28 |website=Labaton}}</ref>

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

Life360 Terms of Service Forced Arbitration Agreement

2025-09-28T20:11:15Z

Greenies: Create page