Consumer Rights Wiki - User contributions [en]

Device lifecycle

2025-09-14T10:35:13Z

Timop: Added new chapter

{{Stub}}
Lifecycle means series of stages which something (services, products, ..) passes during its lifetime. <ref>{{Cite web |date=2025-09-04 |title=Life cycle definition |url=https://www.merriam-webster.com/dictionary/life%20cycle |url-status=live}}</ref>

This article is aimed primarily for physical products at the moment.

Standard product lifecycle consists of multiple phases from manufacturer's perspective:

#Conceive
#Design, prototype & validate
#Realise
##Introduce to markets
##Growth phase (sales increase)
##Maturity phase (sales flatten)
##Decline phase (sales decline) <ref>{{Cite web |date=2025-09-08 |title=Product Lifecycle |url=https://www.scrum.org/resources/product-lifecycle |url-status=live |access-date=2025-09-08}}</ref>
#End of life<ref>{{Cite web |date=2025-09-08 |title=PLM: The Future of Product Development |url=https://www.sap.com/products/scm/plm-r-d-engineering/what-is-product-lifecycle-management.html |url-status=live |access-date=2025-09-08}}</ref><ref>{{Cite web |date=2025-09-08 |title=Product Lifecycle - Wikipedia |url=https://en.wikipedia.org/wiki/Product_lifecycle |url-status=live |access-date=2025-09-08}}</ref>

And similar lifecycle model modified to consumer's perspective:
#Purchase
#Useful life
##Repairs, modifications
#End of life
##Repairs not possible/viable

== How decisions in different phases affect the product ==

=== Design ===
Lifecycle costs are defined primarily during design phase.<ref>{{Cite web |date=2025-09-14 |title=How product design decisions can make or break your cost model |url=https://www.manufacturinghub.io/product-design/how-product-design-decisions-can-make-or-break-your-cost-model/ |url-status=live |access-date=2025-09-14}}</ref> The impact estimates vary but are usually around 80% probably by reference to [[wikipedia:Pareto_principle|Pareto principle]].

During design phase it is the easiest to affect end result by setting specific goals to end product. For example aiming for thin product instead of relatively thin and easily repairable. The actual differences are usually relatively insignificant.

If you want to hear comments from person being involved in design processes, you should check out for example video by Design Theory: https://www.youtube.com/watch?v=nrv45bvP8qo

Other thing playing significant role is spare part availability and general reliability. Are standardised easy to get components being prioritised in the design. Are the designs based on known good reference designs that might lack some performance for example.

=== Useful life ===
At least some products have repeating redesign rounds when they are being in active production. Some component availability might change and replacements are needed. Or management deems incoming warranty cases too infrequent and they see opportunity to cut BOM costs. As seen in official comment from Milwaukee Tools:<blockquote>Products can change several times within their lifetime for a variety of reasons, but the goal is always to exceed the users’ expectations. This time we clearly did not hit the mark.<ref>{{Cite web |date=2025-09-14 |title=Milwaukee 2767 M18 Fuel Impact Wrenc Issue: Official Response |url=https://www.protoolreviews.com/milwaukee-2767-m18-fuel-impact-wrench-issue-official-response/ |url-status=live |access-date=2025-09-14}}</ref></blockquote>One hearsay is that first version of a product are the sturdiest and follow prudent design guidelines to minimise risks for need to expensive recall campaigns and unexpected increases in Costs Of Goods Sold<ref>{{Cite web |date=2025-09-14 |title=Cost Of Goods Sold explained |url=https://www.investopedia.com/terms/c/cogs.asp |url-status=live |access-date=2025-09-14}}</ref>. When manufacturer has known good baseline that does not get too much warranty cases, they can start redesigning internal components while everything looks the same for consumers.

Tracking such internal revisions are practically impossible. See some reasons from the next chapter. From consumer's perspective these are either unknown unknowns or known unknowns when looking things through Rumsfeld Matrix<ref>{{Cite web |date=2025-09-14 |title=Rumsfeld Matrix |url=https://www.theuncertaintyproject.org/tools/rumsfeld-matrix |url-status=live |access-date=2025-09-15}}</ref>.

And the ultimate decision during useful life is the [[wikipedia:End-of-life_product|End Of Life (EOL) announcement]].

==Why understanding the concept is important==
Things described in this chapter are hard to confirm because usually everyone working with any products have strict [[wikipedia:Non-disclosure_agreement|Non-Disclosure Agreements]]. And any written documentation are [[wikipedia:Trade_secret|trade secrets]].

Understanding different lifecycle phases and concepts might make it easier to identify different strategies and practices that manufacturers can use to control the lifecycle.

It might also help estimate [[wikipedia:Total_cost_of_ownership|Total Cost of Ownership]] (TCO) more accurately. Majority of manufacturer adjustments to it's products work in a specific way. People make purchase decisions based on past performance/track record and thus might assume too optimistic useful life duration. Manufacturers benefit significantly from the asymmetric information when consumers get the information only when it is already too late. This leads to higher than initially expected TCO.

It is paradoxical that the manufacturers or their contract manufacturers in general keep a keen eye for factory equipment useful life with other metrics and at the same time cannibalise the useful life of their end products.

==General strategies for manufacturers to control lifecycle==
Manufacturers have multiple ways to control device lifecycles. The list is not exhaustive. And multiple items from the list might be applicable at the same time.

#Spare parts not available at all
#*Non-OEM spares might still be available but using them is always risky
#Spare parts available, but with relatively high price compared to new product
#*Cost of repair and spare part might be higher than new product
#Spare parts available, but in larger subassemblies/modules
#*See for example [https://www.salesforce.com/sales/cpq/bundle-pricing/ Bundle pricing] but with a twist that you need only one single component
#Spare parts are serialised and require pairing programmatically or device does not work properly
#*Manufacturer can deny third party programming equipment and threaten to sue in case someone tries to circumvent the protection
#Lock the product remotely or use any other way to prevent using it
#*Just come up with any reason and pull the plug

==References==
{{reflist}}

[[Category:Common terms]]

Device lifecycle

2025-09-08T20:29:30Z

Timop: Corrected one sentence to be clearer

Device lifecycle

2025-09-08T20:09:45Z

Timop: Added one more strategy

Device lifecycle

2025-09-08T20:08:01Z

Timop: Added references, edited the article to be bit clearer and added manufacturer strategies

Device lifecycle

2025-09-04T18:22:56Z

Timop: Initial version

Lifecycle means series of stages which something (services, products, ..) passes during its lifetime. <ref>{{Cite web |date=2025-09-04 |title=Life cycle definition |url=https://www.merriam-webster.com/dictionary/life%20cycle |url-status=live}}</ref>

Standard product lifecycle consists of multiple phases from manufacturer's perspective:

# Imagine
# Develop
# Useful life
## Introduction
## Growth
## Maturity
## Decline
# End of life

And similar lifecycle model from consumer's perspective:

# Purchase
# Useful life
## Repairs, modifications
# End of life

(Combined from multiple sources, not yet fully accurate. Will fix it bit later. Sorry!)

==Why understanding the concept is important==
Understanding different lifecycle phases and concepts makes it easier to identify all the practices that manufacturers can use to control the lifecycle.

It might also help estimate Total Cost of Ownership in advance. Majority of manufacturer adjustments for shorter useful life work in a specific way where people make purchase decisions based on past performance/track record and thus assume too optimistic useful life duration. Manufacturers benefit significantly from the asymmetric information when consumers get the information only when it is already too late. This leads to increased Total Cost of Ownership.

It is paradoxical that the manufacturers or their contract manufacturers in general keep a keen eye for factory equipment useful life with other metrics and at the same time cannibalise the useful life of their end products.

==General strategies for manufacturers to control lifecycle==
{{Ph-T-WIIAP}}

==Examples==
{{Ph-T-E}}

==References==
{{reflist}}

[[Category:Common terms]]

Clippy Campaign

2025-09-02T14:25:46Z

Timop: /* Gallery */

In August 2025, YouTuber {{Wplink|Louis Rossmann}} started a grassroots {{Wplink|solidarity}} visibility campaign (tentatively named the '''Clippy Campaign'''), wherein participants changed their profile pictures on social media platforms in protest of unethical practices by corporations across industries. Users changed their profile pictures to a "Clippy", referring to an image of the "Clippit" avatar of [[wikipedia:Office_Assistant|Office Assistant]] as seen in Microsoft Office from 2000 to 2003.

==Campaign==

===Origins===
On 7 August 2025, YouTuber Louis Rossmann uploaded a video titled "[https://www.youtube.com/watch?v=2_Dtmpe9qaQ Change your profile picture to clippy. I'm serious]" and encouraged his viewers to stand up against unethical practices of technology corporations (and companies in other industries) which violated consumer rights or otherwise proved detrimental to their paying customers. In the video, he suggested that members who join the movement could change their profile pictures on YouTube and other platforms to a Clippy, on the grounds that such an avatar was a fitting symbol, that avatars with a common theme would help participants recognize each other, and that the collective usage of the avatar in great numbers would raise questions among others and potentially draw attention to the movement.<ref name="first rossmann clippy video">{{Cite web |url=https://www.youtube.com/watch?v=2_Dtmpe9qaQ |title=Change your profile picture to clippy. I'm serious |date=7 Aug 2025}}</ref><ref name="second rossmann clippy video">{{Cite web |url=https://www.youtube.com/watch?v=SkL9vzW7nY0 |title=You Changed Your Profile to Clippy: Now What? 📎📎📎 |date=12 Aug 2025}}</ref>

Rossmann stated that educating the public and spreading awareness of these issues was the primary motivation behind his call to action, and while winning the "legislative battle" would be a favorable end, it was not an imperative end at the first stage of the campaign.<ref name="first rossmann clippy video" />

The scope of the campaign intersects with the general resistance to anti-ownership practices by companies that have become more common throughout the 2010s and early 2020s, such as denying paying customers the [[right to repair]] the products that they had purchased. In the video, Rossmann offered a non-exhaustive list of grievances that people have faced, as possible reasons for aligning with the campaign, shown below in brief (see [[Clippy Campaign#Examples|Examples]] for details):

*Companies can change the terms of a sale ''retroactively'' without legal repercussions.
*Companies can lock users out of a device they already paid for until a novel subscription fee is paid (tantamount to installing {{Wplink|ransomware}}).
*The comments sections of many YouTube channels frequently contain malicious comments that normalize sex trafficking, posted by bot accounts.
*Companies can deny a user's right to repair something damaged in transit (i.e., not by the user), even when the user is willing to purchase needed parts from them, and then threaten legal action for asking them about the decision.
*Companies can conduct psychological experiments on their customers without their consent, without legal repercussions.

===Developments===
Rossmann later uploaded a clarifying video on 12 August 2025, titled "[https://youtu.be/SkL9vzW7nY0 You Changed Your Profile to Clippy: Now What? 📎📎📎]", to elaborate on the meaning of the movement for participants and outsiders, and to call participants to action, offering ways in which they could actively contribute to creating effective results that could counteract or make conspicuous the exploitative and dishonest business practices they are protesting. Rossmann stated in the video that the act of changing one's profile picture is not the goal of the movement, but a prerequisite for realizing bigger changes; it serves as a simple task that gets users invested in the movement and increases its visibility, so that even if a participant is not able to effectuate much change on their own, they can make people who ''are'' capable of more tangible influence aware of the movement and utilize their assistance.<ref name="second rossmann clippy video" />

Rossmann uploaded a follow-up video four days later, on 16 August 2025, titled "[https://www.youtube.com/watch?v=MAgghxUw4kc Progress of clippy movement one week in]", in which he remarked on the rapid growth of the movement and thanked participants for actively working and making a difference, and not simply changing their profile pictures without doing anything else.<ref name="third rossmann clippy video">{{Cite web |url=https://www.youtube.com/watch?v=MAgghxUw4kc |title=Progress of clippy movement one week in |date=16 Aug 2025}}</ref>

==Why Clippy==

===Clippy as a symbol of escalating overreach===
Rossman uses Clippy to show how technology used to work purely for its intended purpose, in contrast to [[Dark pattern|dark patterns]] that are now widespread.
[https://youtu.be/2_Dtmpe9qaQ?t=68 Change your profile picture to clippy. I'm serious 1:08]<blockquote>Whether or not you like Clippy, [...] the one thing that you could say—unlike Facebook, who is trying to profit off of young girls that feel suicidal: Clippy simply wanted to help.

He might have been annoying, but he just wanted to help.

There were no ulterior motives.

If you told Clippy you were having a bad day, he wasn't going to use that information to try and figure out which advertiser to sell you to, nor was he trying to steal your personal data to get you to purchase other Microsoft products.
He had no ulterior motives, he was simply there to help.

[...] Clippy wouldn't even read the contents of your letter.</blockquote>

==Impact==
Rossmann hopes that the group awareness created by the campaign will allow people to take action more quickly, due to already knowing that others around them are in alignment. Already it has been seen that many users on YouTube and other social media sites have taken part in the campaign. Some are even taking action to further spread word of the movement in hopes it will eventually get the attention of legislation, tech companies, etc.{{Citation needed}}

[https://youtu.be/SkL9vzW7nY0?t=265 You Changed Your Profile to Clippy: Now What? 📎📎📎 4:25]<blockquote>But if all of them know at the same time that we're on the same page:

We are tired of living in an anti-ownership society—check.

We are tired of living in a society where we subscribe to everything and we own nothing—check.

We are tired of being told it cost $8,000 to fix a f[---]ing power button—check.

[...]

If every single one of these people were not only on the same page, but knew they were on the same page, maybe each one in the chain would speak up when they otherwise wouldn't.

And when they're all moving together and all working together, what happens?

They choose a different vendor.</blockquote>

Within one week, there has already been visible progress due to this movement; namely, an increase in edits to [[Main Page|consumerrights.wiki]].

[https://youtu.be/MAgghxUw4kc?t=66 Progress of clippy movement one week in 1:06]<blockquote>We have something called [https://plausible.io/ Plausible]. It's GDPR privacy-preserving analytics.

[...Y]ou can see this jump over here [''around 11 Aug''] [...] also coincides with many articles that were incomplete, being edited to the point of being perfect[...]</blockquote>

As well as tangible progress outside of this wiki, the point of the movement is to encourage changes in individual lives so that these small changes accumulate:

[https://youtu.be/MAgghxUw4kc?t=116 Progress of clippy movement one week in 1:56]

<blockquote>[A]nd I'm very excited, not just by this, but by all of the emails that I've received from you, where you've told me in your own personal life where you made a different decision to try and make a difference.</blockquote>

===Examples===
Rossmann provided some examples of motivations people might have to join the campaign in his first video. This is only a list of the example from that video; further examples can be found in hundreds of other videos posted on [https://www.youtube.com/@rossmanngroup Rossmann's channel].

*Companies can change the terms of a sale ''retroactively'' without legal repercussions. The example offered is [[Philips_Hue_starts_requiring_an_account_for_the_hue_app|Philips Hue changing the terms of service on smart light bulbs]] that were already purchased under different terms, thence requiring users to sign up for an account in order to use the light bulbs.<ref name="philips retroactive terms">{{Cite web |url=https://www.youtube.com/watch?v=vR2j-r3pmng |title=Philips changes terms after the sale: requires data-sharing account to use a light bulb... |date=5 Sep 2023}}</ref><ref name="philips hue blog">{{Cite web |url=https://hueblog.com/2023/09/21/philips-hue-soon-only-usable-with-account-2/ |title=Philips Hue soon only usable with account |date=21 Sep 2023}}</ref><ref name="home assistant blog on philips hue">{{Cite web |url=https://community.home-assistant.io/t/philips-hue-will-force-users-to-upload-their-data-to-hue-cloud/617391 |title=Philips Hue will force users to upload their data to Hue cloud |date=22 Sep 2023}}</ref>

*Companies can lock users out of a device they already paid for until a novel subscription fee is paid (tantamount to {{Wplink|ransomware}}). The example offered is the smart-home company [[Futurehome_Smarthub_Mandatory_Subscription_Fee|Futurehome pushing out a firmware update that disabled the smart-home devices of every customer]]; devices could only be re-enabled if the customer signed up for a new subscription that was not previously required.<ref name="futurehome ransomware">{{Cite web |url=https://www.youtube.com/watch?v=KNuZ3BjT7IU |title=Smarthome company goes bankrupt, new owner ransoms everyone's house: $5000 bounty to crack firmware! |date=16 Jul 2025}}</ref><ref name="xda blog on futurehome">{{Cite web |url=https://www.xda-developers.com/futurehome-important-take-back-control-smart-home/ |title=Futurehome proves why it's more important than ever to take back control of your smart home |date=31 Jul 2025}}</ref>

*The comments sections of many [[YouTube]] channels frequently contain malicious comments that normalize sex trafficking, posted by bot accounts.<ref name="first rossmann clippy video" /> Massive botnets create autonomous accounts with profile pictures ostensibly featuring attractive or scantily dressed women, and when their channels are viewed, the user is greeted with links to websites that contain adult content, enticing users to fall for {{Wplink|phishing}} scams.<ref name="lon tv blog on sex bots">{{Cite web |url=https://blog.lon.tv/2025/05/20/my-youtube-channels-comment-section-are-infested-by-bots/ |title=My YouTube Channel's Comment Section is Infested By Bots! |date=20 May 2025}}</ref>. Such comments are extremely pervasive, often showing up just seconds after a video is uploaded, seemingly only ever deleted by the manual review of the owner of the video rather than by server-side action; their extent is met contrariwise by reports of legitimate comments from real users being completely censored (not being visible to anyone other than the poster of the comment), even including the user who uploaded the video itself.{{Citation needed}} Rossmann points out in the aforementioned video that some of these bot accounts can bypass the filters by using pictures that are not actually of scantily dressed women, but can so appear to be when the image is small, such as when it is beside a comment; only when it is examined more closely, can it be shown to be an image of something else, such as a cat next to some pillows.<ref name="first rossmann clippy video" />

*Companies can deny a user's [[right to repair]] something damaged in transit (i.e., not by the user), even when the user is willing to purchase needed parts from them, and then threaten legal action for asking them about the decision. The example offered is [[Cami Research|Cami Research accusing a user of harassment]] who was very professional over the phone, outright stating that because it values profit over users being able to repair products which they already purchased, it does not want customers to be able to repair them because if they repair the unit they already have, they would not buy a new one.<ref name="cami research violates law">{{Cite web |url=https://www.youtube.com/watch?v=2K1zi66IE0k |title=Cami Research blatantly violates Oregon Right to Repair Law, Oregon DOJ does nothing. |date=21 Jun 2025}}</ref>

*Companies can conduct psychological experiments on their customers without their consent, without legal repercussions. The example offered is [[Tado]], a company that makes smart thermostats, which added a paywall to their devices, demanding a subscription fee, after customers had already bought their product (where the terms of the sale at the time of purchase indicated that there was no subscription fee). The paywall was actually fake; its purpose was to see how many customers would willingly go along with the additional payments. In essence, the company threatened to remove a service to induce a behavior on their customers.<ref name="tado thermostat experiment">{{Cite web |url=https://www.youtube.com/watch?v=tfAchfFXghc |title=Thermostat maker performs psychological experiments on customers: never buy Tado products |date=21 Feb 2025}}</ref> This is another example of retroactive amendments to the terms of products and services already sold in completion (see first point above).

==Slogan==
<blockquote>Clippy just wanted to help.</blockquote>

==Gallery==
<gallery>
File:PicoCADClippy.png|[[File:A cute clippy.svg|thumb|Look a cute clippy who accidentally broke pencil sharpener and is now trying to hide evidence!]]A CC-0 (public domain) 3D model based on Clippy
File:Clippy-og.png|The original Clippy render
File:Clippy-new.jpg|Someone's custom Clippy render
File:Clippy-blue.jpg|Clippy render against a blue background
</gallery>

==References==
{{Reflist}}

==External links==
*[https://clippypfp.netlify.app/ Clippy Builder] — a generator for a custom Clippy profile pic
*Videos by other YouTubers remarking on the Clippy campaign:
**[https://www.youtube.com/watch?v=hKhRUB8AwnA @CerosTV: Why Clippy Is the New Symbol of Protest]
**[https://www.youtube.com/watch?v=joIQKaErNKc @PeepIsAwesome: Why Is Clippy Invading Youtube?]
**[https://www.youtube.com/watch?v=0xAGUrkDsj4 @Lessons In Meme Culture: Why is Clippy Everywhere?]

[[Category:Common terms]]

File:A cute clippy.svg

2025-09-02T14:24:46Z

Timop:

Oh no. A cute Clippy broke pencil sharpener and is now trying to hide the evidence!

BY-SA-NC just for trying to deter people with profit motives.