Autel - Revision history

Matt78 at 18:33, 22 January 2026

2026-01-22T18:33:52Z

← Older revision		Revision as of 18:33, 22 January 2026
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	\|Website=https://autel.com/		\|Website=https://autel.com/
	\|Description=Autel and subbrand Otofix - Automotive Diagnostic tools		\|Description=Autel and subbrand Otofix - Automotive Diagnostic tools
	\|Logo=Autel logo.png\|Type=Private\|Industry=Automotive\|Founded=2004}}		\|Logo=Autel logo.png\|Type=Private\|Industry=Automotive\|Founded=2004}}Autel is a developer, manufacturer, and distributor of professional automotive diagnostic tools, equipment, and accessories.<ref>{{Cite web \|title=About Autel North America \|url=https://autel.us/about/ \|url-status=live \|archive-url=https://web.archive.org/web/20251218041128/https://autel.us/about/ \|archive-date=2025-12-18 \|access-date=2026-01-22 \|website=Autel \|quote=Autel is a leading developer, manufacturer, and distributor of professional automotive diagnostic tools, equipment, and accessories.}}</ref>
	{{Ph-C-~~Int~~}}

	==Consumer-impact summary==		== Consumer-impact summary ==
	~~{{Ph-C-CIS}}~~		Autel has removed functions from their tools at the request of car manufacturers.

			* Autel removed Ford immobilizer functions at Ford's request.<ref name=":0" />
			* Autel did the same for Toyota with the immobilizer "All Keys Lost" functions.

	==Incidents==		==Incidents==
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	Sincerely,		Sincerely,

	Autel U.S.<ref>{{Cite web \|date=2025-08-06 \|title=Autel is going to Remove Ford Immobilizer Functions \|url=https://www.key-programmer.com/2025/08/06/autel-is-going-to-remove-ford-immobilizer-functions \|url-status=live \|archive-url=https://web.archive.org/web/20260121192342/https%3A%2F%2Fwww.key-programmer.com%2F2025%2F08%2F06%2Fautel-is-going-to-remove-ford-immobilizer-functions%2F \|archive-date=2026-01-21 \|access-date=2026-01-21}}</ref></blockquote>		Autel U.S.<ref name=":0">{{Cite web \|date=2025-08-06 \|title=Autel is going to Remove Ford Immobilizer Functions \|url=https://www.key-programmer.com/2025/08/06/autel-is-going-to-remove-ford-immobilizer-functions \|url-status=live \|archive-url=https://web.archive.org/web/20260121192342/https%3A%2F%2Fwww.key-programmer.com%2F2025%2F08%2F06%2Fautel-is-going-to-remove-ford-immobilizer-functions%2F \|archive-date=2026-01-21 \|access-date=2026-01-21}}</ref></blockquote>
	===Toyota immobilizer All ~~Key~~ Lost functions removed~~(''date'')~~===		===Toyota immobilizer "All Keys Lost" functions removed===
	<blockquote>Dear Valued Partner,		<blockquote>Dear Valued Partner,

Matt78: Added company info

2026-01-22T18:19:51Z

Added company info

← Older revision		Revision as of 18:19, 22 January 2026
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	\|Website=https://autel.com/		\|Website=https://autel.com/
	\|Description=Autel and subbrand Otofix - Automotive Diagnostic tools		\|Description=Autel and subbrand Otofix - Automotive Diagnostic tools
	\|Logo=Autel logo.png}}		\|Logo=Autel logo.png\|Type=Private\|Industry=Automotive\|Founded=2004}}
	{{Ph-C-Int}}		{{Ph-C-Int}}

Matt78: Matt78 moved page Autel - Otofix to Autel: Article is about Autel, not Otofix.

2026-01-21T19:47:20Z

Matt78 moved page Autel - Otofix to Autel: Article is about Autel, not Otofix.

← Older revision		Revision as of 19:47, 21 January 2026
(No difference)

Matt78 at 19:45, 21 January 2026

2026-01-21T19:45:20Z

← Older revision		Revision as of 19:45, 21 January 2026
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	\|Website=https://autel.com/		\|Website=https://autel.com/
	\|Description=Autel and subbrand Otofix - Automotive Diagnostic tools		\|Description=Autel and subbrand Otofix - Automotive Diagnostic tools
	}}		\|Logo=Autel logo.png}}
	{{Ph-C-Int}}		{{Ph-C-Int}}

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	==Incidents==		==Incidents==
	~~{{Ph-C-Inc}}~~

	This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].		This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].
	===Ford immobilizer functions removed (''25/08/2025'')===		===Ford immobilizer functions removed (''25/08/2025'')===
	~~<blockquote>Dear Valued~~ Autel ~~Distributor,Thank you for your dedicated sales and support of~~ Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line. Recently, Ford ~~Motor Company notified us that we must remove specific key and~~ immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them. To ensure we maintain good relations with Ford and access to Ford's ~~diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025~~. ~~No Ford diagnostics functionality will be removed.~~		On August 25, 2025, Autel removed all Autel IM608/IM508/KM100 Ford immobilizer functions at Ford's request. <blockquote>Dear Valued Autel Distributors/Users,

	Though we are honoring Ford's request and removing said software, we respectfully disagree with Ford and believe the Right to Repair Act grants us the right as developers of software for independent automotive repair and service shop, technicians, ~~locksmiths and vehicle security professionals access to and use of this security-related data to develop key and immobilizer programming solutions on our products.~~

	The Ford Motor Company is the latest manufacturer in what seems to be an industry trend to deem security-related data and software outside the scope of permissible use in aftermarket products. This is unfortunate as we have acted in good faith to seek an equitable solution that would allow us to continue providing products with the same capabilities to our technicians and locksmith-users that they have relied on for years to carry out their trades and serve their customers.

	~~We ask our distributors~~ to ~~collaborate with us in building the necessary support~~ and ~~demand~~. to ~~drive change within~~ our ~~industry~~. ~~Together~~, we ~~believe~~ we ~~can begin~~ to ~~bring these features back into~~ the ~~aftermarket~~.		Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today’s shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line. Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them. To ensure we maintain good relations with Ford and access to Ford’s diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed. Autel IM608/IM508/KM100 Ford immobilizer functions will be removed.

	We greatly appreciate your business and patience and apologize for this inconvenience.		Though we are honoring Ford’s request and removing said software, we respectfully disagree with Ford and believe the Right to Repair Act grants us the right as developers of software for independent automotive repair and service shop, technicians, locksmiths and vehicle security professionals access to and use of this security-related data to develop key and immobilizer programming solutions on our products. The Ford Motor Company is the latest manufacturer in what seems to be an industry trend to deem security-related data and software outside the scope of permissible use in aftermarket products. This is unfortunate as we have acted in good faith to seek an equitable solution that would allow us to continue providing products with the same capabilities to our technicians and locksmith-users that they have relied on for years to carry out their trades and serve their customers. We ask our distributors to collaborate with us in building the necessary support and demand to drive change within our industry. Together, we believe we can begin to bring these features back into the aftermarket. We greatly appreciate your business and patience and apologize for this inconvenience.

	Sincerely,		Sincerely,

	~~Chloe Hung, CEO~~		Autel U.S.<ref>{{Cite web \|date=2025-08-06 \|title=Autel is going to Remove Ford Immobilizer Functions \|url=https://www.key-programmer.com/2025/08/06/autel-is-going-to-remove-ford-immobilizer-functions \|url-status=live \|archive-url=https://web.archive.org/web/20260121192342/https%3A%2F%2Fwww.key-programmer.com%2F2025%2F08%2F06%2Fautel-is-going-to-remove-ford-immobilizer-functions%2F \|archive-date=2026-01-21 \|access-date=2026-01-21}}</ref></blockquote>
			===Toyota immobilizer All Key Lost functions removed(''date'')===
	Autel U.S.<~~/blockquote~~>{{~~Main~~\|~~link~~ to ~~the main article~~}}		<blockquote>Dear Valued Partner,

	===Toyota ~~mmobilizer~~ All Key Lost functions removed(''date'')===
	Dear Valued Partner,

	Recently, Toyota Motor North America requested that Autel remove "all keys lost" security capabilities for Toyota vehicle brands from our tools, asserting that such functionality "goes beyond what is permitted in the License Agreement" for the software we purchase.		Recently, Toyota Motor North America requested that Autel remove "all keys lost" security capabilities for Toyota vehicle brands from our tools, asserting that such functionality "goes beyond what is permitted in the License Agreement" for the software we purchase.
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	Autel is committed to investing in and developing products that are worthy of the technicians who use them. We apologize to our customers for any inconvenience this may cause and hope to resolve this issue as quickly as possible.		Autel is committed to investing in and developing products that are worthy of the technicians who use them. We apologize to our customers for any inconvenience this may cause and hope to resolve this issue as quickly as possible.

	Sincerely, Autel North America		Sincerely, Autel North America</blockquote>

	~~==Products==~~
	~~{{Ph-C-P}}~~

	~~==See also==~~
	~~{{Ph-C-SA}}~~

	==References==		==References==

AnotherConsumerRightsPerson: /* Ford immobilizer functions removed (25/08/2025) */ b l o c k q u o t e

2025-09-09T05:41:33Z

Ford immobilizer functions removed (25/08/2025): b l o c k q u o t e

← Older revision		Revision as of 05:41, 9 September 2025
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	This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].		This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].
	===Ford immobilizer functions removed (''25/08/2025'')===		===Ford immobilizer functions removed (''25/08/2025'')===
	Dear Valued Autel Distributor,		<blockquote>Dear Valued Autel Distributor,Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line. Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them. To ensure we maintain good relations with Ford and access to Ford's diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed.

	Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line.

	Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them.

	To ensure we maintain good relations with Ford and access to Ford's diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed.

	Though we are honoring Ford's request and removing said software, we respectfully disagree with Ford and believe the Right to Repair Act grants us the right as developers of software for independent automotive repair and service shop, technicians, locksmiths and vehicle security professionals access to and use of this security-related data to develop key and immobilizer programming solutions on our products.		Though we are honoring Ford's request and removing said software, we respectfully disagree with Ford and believe the Right to Repair Act grants us the right as developers of software for independent automotive repair and service shop, technicians, locksmiths and vehicle security professionals access to and use of this security-related data to develop key and immobilizer programming solutions on our products.
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	Chloe Hung, CEO		Chloe Hung, CEO

	Autel U.S.{{Main\|link to the main article}}		Autel U.S.</blockquote>{{Main\|link to the main article}}

	===Toyota mmobilizer All Key Lost functions removed(''date'')===		===Toyota mmobilizer All Key Lost functions removed(''date'')===

Keith at 07:33, 6 August 2025

2025-08-06T07:33:12Z

← Older revision		Revision as of 07:33, 6 August 2025
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			{{StubNotice}}
	{{CompanyCargo		{{CompanyCargo
	\|Website=https://autel.com/		\|Website=https://autel.com/

188.228.51.1: /* Ford immobilizer functions removed (25/08/2025) */ added Ford incident

2025-08-06T05:50:51Z

Ford immobilizer functions removed (25/08/2025): added Ford incident

@@ Line 13: / Line 13: @@
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===Ford immobilizer functions removed (''25/08/2025'')===
-{{Main|link to the main article}}
+Dear Valued Autel Distributor,
 ===Toyota mmobilizer All Key Lost  functions removed(''date'')===

188.228.51.1: /* Ford immobilizer functions removed (25/08/2025) */ added Toyota incident

2025-08-06T05:49:57Z

Ford immobilizer functions removed (25/08/2025): added Toyota incident

← Older revision		Revision as of 05:49, 6 August 2025
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	{{Main\|link to the main article}}		{{Main\|link to the main article}}

	===~~Example incident two~~ (''date'')===		===Toyota mmobilizer All Key Lost functions removed(''date'')===
	...		Dear Valued Partner,

			Recently, Toyota Motor North America requested that Autel remove "all keys lost" security capabilities for Toyota vehicle brands from our tools, asserting that such functionality "goes beyond what is permitted in the License Agreement" for the software we purchase.

			We believe and have responded that security functions fall under the terms "performing diagnosis, analysis, test, and repair of the Vehicle" in the license and, therefore, should be allowed. We believe we are operating within the confines of the Right to Repair memorandum of understanding, initially signed by automakers and the independent repair industry in 2014, stating that information related to diagnostics, repairs, and services are to be obtainable through secure data release.

			We have removed the software functions requested by Toyota from our tools as a gesture of good faith as we continue to negotiate with Toyota to allow our locksmiths and vehicle tech-nicians to continue fully servicing Toyota security systems. We hope this gesture illustrates our desire for both parties to seek a timely and amicable resolution.

			Autel is committed to investing in and developing products that are worthy of the technicians who use them. We apologize to our customers for any inconvenience this may cause and hope to resolve this issue as quickly as possible.

			Sincerely, Autel North America

	==Products==		==Products==

188.228.51.1: /* Incidents */ Ford

2025-08-06T05:44:50Z

Incidents: Ford

← Older revision		Revision as of 05:44, 6 August 2025
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	This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].		This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].
	===~~Example incident one~~ (''~~date~~'')===		===Ford immobilizer functions removed (''25/08/2025'')===
	{{Main\|link to the main article}}		{{Main\|link to the main article}}
	~~Short summary of the incident (could be the same as the summary preceding the article).~~
	===Example incident two (''date'')===		===Example incident two (''date'')===
	...		...

188.228.51.1: Autel is removing more and more functions from their tools, but said tools where bought for exactly these functions. Just like removing 3. Gear in your car after you bought it.

2025-08-06T05:39:48Z

Autel is removing more and more functions from their tools, but said tools where bought for exactly these functions. Just like removing 3. Gear in your car after you bought it.

New page

{{CompanyCargo
|Website=https://autel.com/
|Description=Autel and subbrand Otofix - Automotive Diagnostic tools
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]