Best Buy - Revision history

Rudxain: wanted: cookies

2026-02-26T06:55:05Z

wanted: cookies

← Older revision		Revision as of 06:55, 26 February 2026
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	*Location information		*Location information

	This data collection can occur directly through users browser/device, or through third party web tracking technologies such as cookies, pixels and tags.		This data collection can occur directly through users browser/device, or through third party web tracking technologies such as [[Web_cookie\|cookies]], pixels and tags.

	All of the above information can be sold or shared with third parties, including Best Buy's "subsidiaries" and "affiliates."		All of the above information can be sold or shared with third parties, including Best Buy's "subsidiaries" and "affiliates."

Banana: Removed 1 duplicate url-status parameter(s) from 1 citation(s) using CRWCitationBot

2026-02-16T06:20:01Z

Removed 1 duplicate url-status parameter(s) from 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 06:20, 16 February 2026
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	===Data Privacy Concerns===		===Data Privacy Concerns===
	According to Best Buy's privacy policy,<ref>{{Cite web \|title=Best Buy Privacy Hub \|url=https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|url-status=live \|access-date=13 Apr 2025 \|website=[[Best Buy]] ~~\|url-status=live~~ \|archive-url=http://web.archive.org/web/20251113205932/https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|archive-date=13 Nov 2025}}</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.		According to Best Buy's privacy policy,<ref>{{Cite web \|title=Best Buy Privacy Hub \|url=https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|url-status=live \|access-date=13 Apr 2025 \|website=[[Best Buy]] \|archive-url=http://web.archive.org/web/20251113205932/https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|archive-date=13 Nov 2025}}</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.

	In general, users may be asked to provide the company with their name, various forms of contact information, and payment information.		In general, users may be asked to provide the company with their name, various forms of contact information, and payment information.

Banana: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-16T00:09:23Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 00:09, 16 February 2026
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	===Data Privacy Concerns===		===Data Privacy Concerns===
	According to Best Buy's privacy policy,<ref>{{Cite web \|title=Best Buy Privacy Hub \|url=https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|url-status=live \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.		According to Best Buy's privacy policy,<ref>{{Cite web \|title=Best Buy Privacy Hub \|url=https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|url-status=live \|access-date=13 Apr 2025 \|website=[[Best Buy]] \|url-status=live \|archive-url=http://web.archive.org/web/20251113205932/https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|archive-date=13 Nov 2025}}</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.

	In general, users may be asked to provide the company with their name, various forms of contact information, and payment information.		In general, users may be asked to provide the company with their name, various forms of contact information, and payment information.

AnotherConsumerRightsPerson at 18:29, 13 January 2026

2026-01-13T18:29:05Z

← Older revision		Revision as of 18:29, 13 January 2026
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	{{StubNotice~~}}{{InfoboxCompany~~		{{StubNotice}}
	}}
	{{CompanyCargo		{{CompanyCargo
	\|Description=American electronics retailer offering the "Geek Squad" support and repair service		\|Description=American electronics retailer offering the "Geek Squad" support and repair service

Bythmusters: Added Cargo template in place of Infobox. Could not remove InfoboxCompany because it begins on the same line as StubNotice :(

2026-01-11T21:49:14Z

Added Cargo template in place of Infobox. Could not remove InfoboxCompany because it begins on the same line as StubNotice :(

← Older revision		Revision as of 21:49, 11 January 2026
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	{{StubNotice}}{{InfoboxCompany		{{StubNotice}}{{InfoboxCompany
	~~\| Name = Best Buy~~		}}
	\| ~~Type~~ = ~~Public~~		{{CompanyCargo
	\| Founded = 1966		\|Description=American electronics retailer offering the "Geek Squad" support and repair service
	\| Industry = Electronics		\|Founded=1966
	\| ~~Official~~ Website = https://bestbuy.com/		\|Industry=Electronics Retail
	~~\| Logo = Best_Buy.png~~		\|Logo=Best_Buy.png
			\|ParentCompany=
			\|Type=Public
			\|Website=https://bestbuy.com/
	}}		}}
	[[wikipedia:Best_Buy\|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics.		[[wikipedia:Best_Buy\|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics.

2A02:C7C:1488:8700:24C9:1710:ECDD:A64B: /* Hidden/Unapproved Subscriptions */ fixed cite error

2025-11-05T22:26:21Z

Hidden/Unapproved Subscriptions: fixed cite error

← Older revision		Revision as of 22:26, 5 November 2025
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	===Hidden/Unapproved Subscriptions===		===Hidden/Unapproved Subscriptions===
	Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=~~2023~~-08-17 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>		Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|url-status=live \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=2025-08-18 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>

	==Additional Reading==		==Additional Reading==

2A02:C7C:1488:8700:24C9:1710:ECDD:A64B: /* Collaboration with the FBI */ fixed ref error

2025-11-05T22:23:26Z

Collaboration with the FBI: fixed ref error

← Older revision		Revision as of 22:23, 5 November 2025
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	===Collaboration with the FBI===		===Collaboration with the FBI===
	The FBI payed ''Geek Squad'' employees as informants. ''Geek Squad'' employees reported "indecent material" found on laptop brought in for repair to the FBI. <ref>{{Cite news \|last=Wamsley \|first=Laurel \|date=March 7, 2018 \|title=FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography \|url=https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-url=https://web.archive.org/web/20250726000223/https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-date=~~jul,~~26~~,2025~~ \|access-date=2025-08-17 \|work=NPR The Two-Way}}</ref>		The FBI payed ''Geek Squad'' employees as informants. ''Geek Squad'' employees reported "indecent material" found on laptop brought in for repair to the FBI. <ref>{{Cite news \|last=Wamsley \|first=Laurel \|date=March 7, 2018 \|title=FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography \|url=https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-url=https://web.archive.org/web/20250726000223/https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-date=2025-07-26 \|access-date=2025-08-17 \|work=NPR The Two-Way}}</ref>

	==Anti-consumer Practices==		==Anti-consumer Practices==
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	Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=2023-08-17 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>		Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=2023-08-17 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>

	== Additional Reading ==		==Additional Reading==

	=== Collaboration with the FBI ===		===Collaboration with the FBI===
	[[EFF]]'s FOIA regarding the FBI paying Best Buy to act as an informant [https://www.eff.org/document/first-production-fbi-geek-squad-foia] and [https://www.eff.org/document/third-production-fbi-geek-squad-foia] Archived at: [https://web.archive.org/web/20240919075143/https://www.eff.org/document/first-production-fbi-geek-squad-foia] and [https://web.archive.org/web/20240819190518/https://www.eff.org/document/third-production-fbi-geek-squad-foia]		[[EFF]]'s FOIA regarding the FBI paying Best Buy to act as an informant [https://www.eff.org/document/first-production-fbi-geek-squad-foia] and [https://www.eff.org/document/third-production-fbi-geek-squad-foia] Archived at: [https://web.archive.org/web/20240919075143/https://www.eff.org/document/first-production-fbi-geek-squad-foia] and [https://web.archive.org/web/20240819190518/https://www.eff.org/document/third-production-fbi-geek-squad-foia]

SpyCrab: add addtional reading and EFF FOIA reguarding best buy and the FBI

2025-08-18T04:15:42Z

add addtional reading and EFF FOIA reguarding best buy and the FBI

← Older revision		Revision as of 04:15, 18 August 2025
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	On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">{{Cite web \|title=Welcome to the Insignia Connect Product Validation Site. \|url=https://bestbuy.symphonysummit.com/insignia.web/ \|url-status=dead \|archive-url=https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/ \|archive-date=5 Nov 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web \|title=FAQs \|url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ \|url-status=dead \|archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine \|archive-date=12 Dec 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">{{Cite web \|last=Statt \|first=Nick \|date=7 Sep 2019 \|title=Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work \|url=https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|url-status=live \|archive-url=https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|archive-date=25 Nov 2024 \|access-date=13 Apr 2025 \|website=The Verge}}</ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref name=":0" />		On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">{{Cite web \|title=Welcome to the Insignia Connect Product Validation Site. \|url=https://bestbuy.symphonysummit.com/insignia.web/ \|url-status=dead \|archive-url=https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/ \|archive-date=5 Nov 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web \|title=FAQs \|url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ \|url-status=dead \|archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine \|archive-date=12 Dec 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">{{Cite web \|last=Statt \|first=Nick \|date=7 Sep 2019 \|title=Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work \|url=https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|url-status=live \|archive-url=https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|archive-date=25 Nov 2024 \|access-date=13 Apr 2025 \|website=The Verge}}</ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref name=":0" />

	=== Collaboration with the FBI ===		===Collaboration with the FBI===
	The FBI payed ''Geek Squad'' employees as informants. ''Geek Squad'' employees reported "indecent material" found on laptop brought in for repair to the FBI. <ref>{{Cite news \|last=Wamsley \|first=Laurel \|date=March 7, 2018 \|title=FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography \|url=https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-url=https://web.archive.org/web/20250726000223/https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-date=jul,26,2025 \|access-date=2025-08-17 \|work=NPR The Two-Way}}</ref>		The FBI payed ''Geek Squad'' employees as informants. ''Geek Squad'' employees reported "indecent material" found on laptop brought in for repair to the FBI. <ref>{{Cite news \|last=Wamsley \|first=Laurel \|date=March 7, 2018 \|title=FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography \|url=https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-url=https://web.archive.org/web/20250726000223/https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-date=jul,26,2025 \|access-date=2025-08-17 \|work=NPR The Two-Way}}</ref>

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	*Opting out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again.		*Opting out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again.

	=== Hidden/Unapproved Subscriptions ===		===Hidden/Unapproved Subscriptions===
	Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=2023-08-17 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>		Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=2023-08-17 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>

			== Additional Reading ==

			=== Collaboration with the FBI ===
			[[EFF]]'s FOIA regarding the FBI paying Best Buy to act as an informant [https://www.eff.org/document/first-production-fbi-geek-squad-foia] and [https://www.eff.org/document/third-production-fbi-geek-squad-foia] Archived at: [https://web.archive.org/web/20240919075143/https://www.eff.org/document/first-production-fbi-geek-squad-foia] and [https://web.archive.org/web/20240819190518/https://www.eff.org/document/third-production-fbi-geek-squad-foia]

	==References==		==References==
	<references />		<references />
	[[Category:Best Buy]]		[[Category:Best Buy]]

SpyCrab: add "collaboration with the FBI"

2025-08-18T04:10:14Z

add "collaboration with the FBI"

← Older revision		Revision as of 04:10, 18 August 2025
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	[[wikipedia:Best_Buy\|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics.		[[wikipedia:Best_Buy\|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics.

	==Consumer ~~impact summary~~==		==Consumer Impact Summary==

	=== User Privacy Concerns ===		===User Privacy Concerns===

	* Collects extensive personal data (including sensitive information like fingerprints and health data)		*Collects extensive personal data (including sensitive information like fingerprints and health data)
	* Tracks users across devices/browsers without honoring "Do Not Track" requests		*Tracks users across devices/browsers without honoring "Do Not Track" requests
	* Shares/sells data with third parties by default		*Shares/sells data with third parties by default
	* Opaque privacy policy with difficult opt-out process		*Opaque privacy policy with difficult opt-out process

	=== Business Model Issues ===		===Business Model Issues===

	* Discontinued app support, rendering products partially functional		*Discontinued app support, rendering products partially functional
	* Limited compensation (partial gift cards, max 10 devices) with short 56-day claim window		*Limited compensation (partial gift cards, max 10 devices) with short 56-day claim window

	==Incidents==		==Incidents==
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	On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">{{Cite web \|title=Welcome to the Insignia Connect Product Validation Site. \|url=https://bestbuy.symphonysummit.com/insignia.web/ \|url-status=dead \|archive-url=https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/ \|archive-date=5 Nov 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web \|title=FAQs \|url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ \|url-status=dead \|archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine \|archive-date=12 Dec 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">{{Cite web \|last=Statt \|first=Nick \|date=7 Sep 2019 \|title=Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work \|url=https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|url-status=live \|archive-url=https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|archive-date=25 Nov 2024 \|access-date=13 Apr 2025 \|website=The Verge}}</ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref name=":0" />		On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">{{Cite web \|title=Welcome to the Insignia Connect Product Validation Site. \|url=https://bestbuy.symphonysummit.com/insignia.web/ \|url-status=dead \|archive-url=https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/ \|archive-date=5 Nov 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web \|title=FAQs \|url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ \|url-status=dead \|archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine \|archive-date=12 Dec 2019 \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">{{Cite web \|last=Statt \|first=Nick \|date=7 Sep 2019 \|title=Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work \|url=https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|url-status=live \|archive-url=https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 \|archive-date=25 Nov 2024 \|access-date=13 Apr 2025 \|website=The Verge}}</ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref name=":0" />

	==~~Anti~~-~~consumer practices~~==		=== Collaboration with the FBI ===
			The FBI payed ''Geek Squad'' employees as informants. ''Geek Squad'' employees reported "indecent material" found on laptop brought in for repair to the FBI. <ref>{{Cite news \|last=Wamsley \|first=Laurel \|date=March 7, 2018 \|title=FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography \|url=https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-url=https://web.archive.org/web/20250726000223/https://www.npr.org/sections/thetwo-way/2018/03/07/591698708/fbi-used-paid-informants-on-best-buys-geek-squad-to-flag-child-pornography \|archive-date=jul,26,2025 \|access-date=2025-08-17 \|work=NPR The Two-Way}}</ref>

	===Data ~~privacy concerns~~===		==Anti-consumer Practices==

			===Data Privacy Concerns===
	According to Best Buy's privacy policy,<ref>{{Cite web \|title=Best Buy Privacy Hub \|url=https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|url-status=live \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.		According to Best Buy's privacy policy,<ref>{{Cite web \|title=Best Buy Privacy Hub \|url=https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&intl=nosplash \|url-status=live \|access-date=13 Apr 2025 \|website=[[Best Buy]]}}</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.

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	*Opting out may require users to provide some information that the user doesn't want collected.		*Opting out may require users to provide some information that the user doesn't want collected.
	*Opting out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again.		*Opting out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again.

			=== Hidden/Unapproved Subscriptions ===
			Several users have reported that Best Buy enrolled them in Best Buy's ''Geek Squad'' and/or ''My Best Buy'' subscription services without there consent. <ref>{{Cite web \|title=Why am I getting charged for this? \|url=https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-url=https://web.archive.org/web/20250818034832/https://www.bestbuy.com/site/questions/monthly-subscription/6422008/question/14640e33-04f7-3326-b701-73e40d8e02fc \|archive-date=2023-08-17 \|access-date=2023-08-17 \|website=bestbuy.com}}</ref>

	==References==		==References==
	<references />		<references />
	[[Category:Best Buy]]		[[Category:Best Buy]]

InTransparencyWeTrust: /* Incidents */ refer to incidents not mentioned via the company category

2025-06-22T09:15:05Z

Incidents: refer to incidents not mentioned via the company category

← Older revision		Revision as of 09:15, 22 June 2025
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	==Incidents==		==Incidents==
			This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].
	===Discontinuation of Insignia Connect app===		===Discontinuation of Insignia Connect app===
	{{Main\|Best Buy discontinuation of Insignia Connect}}		{{Main\|Best Buy discontinuation of Insignia Connect}}