BetterHelp - Revision history

Bananabot: Added archive URLs for 2 citation(s) using CRWCitationBot

2026-02-23T03:35:20Z

Added archive URLs for 2 citation(s) using CRWCitationBot

← Older revision		Revision as of 03:35, 23 February 2026
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	BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025 ([https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#section16 Archive])</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>On 02 March 2023, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251216093722/https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter Archive])</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251023164318/https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf Archive])</ref> Third parties also used the data for personal research and development.<ref name=":0" />		BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025 ([https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#section16 Archive])</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>On 02 March 2023, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251216093722/https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter Archive])</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251023164318/https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf Archive])</ref> Third parties also used the data for personal research and development.<ref name=":0" />

	Four months later, on 14 July 2023, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 01 August 2017 and 31 December 2020.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251228052247/https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf Archive])</ref> Emails started being sent out to around 800,000 eligible customers on 06 May 2024.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025 ([https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc Archive])</ref>		Four months later, on 14 July 2023, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 01 August 2017 and 31 December 2020.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251228052247/https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf Archive])</ref> Emails started being sent out to around 800,000 eligible customers on 06 May 2024.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025 ([https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc Archive]) ([http://web.archive.org/web/20260113123846/https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc Archived])</ref>

	===Unethical pay structure===		===Unethical pay structure===
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	70% of respondents in a survey had a negative experience with BetterHelp<ref>Pintwala, R. (2024, September 20). Firstsession.com; First Session. [https://www.firstsession.com/resources/betterhelp-reviews-survey-results "Why BetterHelp is a Risk to Our Collective Mental Health."] Retrieved Dec 19 2025 ([http://web.archive.org/web/20251015082206/https://www.firstsession.com/resources/betterhelp-reviews-survey-results Archive])</ref><ref>Bartov, S. L. (2022, November 28). Newsweek. [https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 "BetterHelp patients furious at “sketchy” therapists."] ([http://web.archive.org/web/20260118210056/https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 Archive])</ref>		70% of respondents in a survey had a negative experience with BetterHelp<ref>Pintwala, R. (2024, September 20). Firstsession.com; First Session. [https://www.firstsession.com/resources/betterhelp-reviews-survey-results "Why BetterHelp is a Risk to Our Collective Mental Health."] Retrieved Dec 19 2025 ([http://web.archive.org/web/20251015082206/https://www.firstsession.com/resources/betterhelp-reviews-survey-results Archive])</ref><ref>Bartov, S. L. (2022, November 28). Newsweek. [https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 "BetterHelp patients furious at “sketchy” therapists."] ([http://web.archive.org/web/20260118210056/https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 Archive])</ref>
	In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>Johnston, I. (2023, April 9). [https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5 "Therapists sound alarm on BetterHelp’s rapid UK expansion. Financial Times."] Retrieved 19 Dec 2025</ref>		In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>Johnston, I. (2023, April 9). [https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5 "Therapists sound alarm on BetterHelp’s rapid UK expansion. Financial Times."] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20260216010355/https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5 Archived])</ref>

	==References==		==References==

Banana at 01:07, 16 February 2026

2026-02-16T01:07:33Z

← Older revision		Revision as of 01:07, 16 February 2026
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	===Private data sharing===		===Private data sharing===
	BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [~~https://web.archive.org/web/20230301163612/~~https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>On 02 March 2023, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025</ref> Third parties also used the data for personal research and development.<ref name=":0" />		BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025 ([https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#section16 Archive])</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>On 02 March 2023, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251216093722/https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter Archive])</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251023164318/https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf Archive])</ref> Third parties also used the data for personal research and development.<ref name=":0" />

	Four months later, on 14 July 2023, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 01 August 2017 and 31 December 2020.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025</ref> Emails started being sent out to around 800,000 eligible customers on 06 May 2024.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025</ref>		Four months later, on 14 July 2023, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 01 August 2017 and 31 December 2020.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20251228052247/https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf Archive])</ref> Emails started being sent out to around 800,000 eligible customers on 06 May 2024.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025 ([https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc Archive])</ref>

	===Unethical pay structure===		===Unethical pay structure===
	Andrew Flynn, a counsellor who joined BetterHelp in September 2022, stated that in the United Kingdom, a BetterHelp subscription costs between £40 and £70 per week, while he was paid approximately £18 per session.<ref>(2023). welldoing.org. [https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp "Overworked and Underpaid: UK Therapists Respond to US Online Platform BetterHelp"] Retrieved 19 Dec 2025</ref> To achieve a reasonable annual salary, therapists would need to exceed the 20-hour weekly limit for therapy sessions recommended by the '''[[wikipedia:British_Association_for_Counselling_and_Psychotherapy\|British Association for Counselling and Psychotherapy (BACP)]]'''.		Andrew Flynn, a counsellor who joined BetterHelp in September 2022, stated that in the United Kingdom, a BetterHelp subscription costs between £40 and £70 per week, while he was paid approximately £18 per session.<ref>(2023). welldoing.org. [https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp "Overworked and Underpaid: UK Therapists Respond to US Online Platform BetterHelp"] Retrieved 19 Dec 2025 ([http://web.archive.org/web/20250708182643/https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp Archive])</ref> To achieve a reasonable annual salary, therapists would need to exceed the 20-hour weekly limit for therapy sessions recommended by the '''[[wikipedia:British_Association_for_Counselling_and_Psychotherapy\|British Association for Counselling and Psychotherapy (BACP)]]'''.


	70% of respondents in a survey had a negative experience with BetterHelp<ref>Pintwala, R. (2024, September 20). Firstsession.com; First Session. [https://www.firstsession.com/resources/betterhelp-reviews-survey-results "Why BetterHelp is a Risk to Our Collective Mental Health."] Retrieved Dec 19 2025</ref><ref>Bartov, S. L. (2022, November 28). Newsweek. [https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 "BetterHelp patients furious at “sketchy” therapists."]</ref>		70% of respondents in a survey had a negative experience with BetterHelp<ref>Pintwala, R. (2024, September 20). Firstsession.com; First Session. [https://www.firstsession.com/resources/betterhelp-reviews-survey-results "Why BetterHelp is a Risk to Our Collective Mental Health."] Retrieved Dec 19 2025 ([http://web.archive.org/web/20251015082206/https://www.firstsession.com/resources/betterhelp-reviews-survey-results Archive])</ref><ref>Bartov, S. L. (2022, November 28). Newsweek. [https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 "BetterHelp patients furious at “sketchy” therapists."] ([http://web.archive.org/web/20260118210056/https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 Archive])</ref>
	In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>Johnston, I. (2023, April 9). [https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5 "Therapists sound alarm on BetterHelp’s rapid UK expansion. Financial Times."] Retrieved 19 Dec 2025</ref>		In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>Johnston, I. (2023, April 9). [https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5 "Therapists sound alarm on BetterHelp’s rapid UK expansion. Financial Times."] Retrieved 19 Dec 2025</ref>

SinexTitan: dates fixed

2026-01-24T11:30:37Z

dates fixed

← Older revision		Revision as of 11:30, 24 January 2026
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	==Consumer impact summary==		==Consumer impact summary==
	*(User privacy) On 2023~~/03/02~~, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.		*(User privacy) On 02 March 2023, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.

	*(Business model) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.		*(Business model) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.
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	===Private data sharing===		===Private data sharing===
	BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>		BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>On 02 March 2023, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025</ref> Third parties also used the data for personal research and development.<ref name=":0" />
	On 2023~~/03/02~~, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025</ref> Third parties also used the data for personal research and development.<ref name=":0" />

	Four months later, 2023~~/07/14~~, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017~~/08/01~~ and 2020~~/12/31~~.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025</ref> Emails started being sent out to around 800,000 eligible customers on 2024~~/05/06~~.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025</ref>		Four months later, on 14 July 2023, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 01 August 2017 and 31 December 2020.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025</ref> Emails started being sent out to around 800,000 eligible customers on 06 May 2024.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025</ref>

	===Unethical pay structure===		===Unethical pay structure===

Bythmusters: Added Cargo template in place of Infobox

2026-01-11T23:21:25Z

Added Cargo template in place of Infobox

← Older revision		Revision as of 23:21, 11 January 2026
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	{{StubNotice}}		{{StubNotice}}
			{{CompanyCargo
	{{~~InfoboxCompany~~		\|Description=American online therapy and counseling service.
	\|~~Name~~=~~BetterHelp\|Type=Subsidiary~~\|Founded=2013\|Industry=~~Psychotherapy~~\|~~Official~~ Website=https://www.betterhelp.com/~~\|Logo=BetterHelp.svg~~}}		\|Founded=2013
			\|Industry=Medical, Mental Health, Teletherapy
			\|Logo=BetterHelp.svg
			\|ParentCompany=Teladoc
			\|Type=Subsidiary
			\|Website=https://www.betterhelp.com/
			}}
	'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.		'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

H0l0: References: Improved citations by citing raw links in the APA 7 format, aswell as including the date retrieved.

2025-12-19T20:50:21Z

References: Improved citations by citing raw links in the APA 7 format, aswell as including the date retrieved.

← Older revision		Revision as of 20:50, 19 December 2025
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	==Consumer impact summary==		==Consumer impact summary==
	* (User privacy) On 2023/03/02, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.		*(User privacy) On 2023/03/02, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.

	* (Business model) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.		*(Business model) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.

	* (Market control) While users may pay around £40 - £70 a week, a counselor named Andrew Flynn, was being paid around £18 per session, meaning that he would have to work well over the 20 hour weekly limit to make a proper living.		*(Market control) While users may pay around £40 - £70 a week, a counselor named Andrew Flynn, was being paid around £18 per session, meaning that he would have to work well over the 20 hour weekly limit to make a proper living.

	==Incidents==		==Incidents==

	===Private data sharing===		===Private data sharing===
	BetterHelp's '''Privacy Policy'''<ref>~~[https://web~~.~~archive~~.org~~/web/20230301163612/https://www~~.~~betterhelp.com/privacy/#section16~~ https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#~~section11~~]</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>		BetterHelp's '''Privacy Policy'''<ref>Privacy Policy. (2018). Archive.org. [https://web.archive.org/web/20230301163612/https://www.betterhelp.com/privacy/#section16 "Privacy Policy - Section 11 - Are you using my data for advertising?"] Retrieved 19 Dec 2025</ref> explicitly states that any private information shared with therapists will remain confidential. Specifically, it clarifies that such information will not be shared with third-party advertisers:<blockquote>To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. Even if you opt-in to targeting cookies and web beacons, we still don’t share information with Third-Party advertisers like member names, email addresses, phone numbers, clinician diagnosis, questionnaires answers, sessions data, journal entries, messages, worksheets, or any other type of private communication you have with your therapist on the Platform.</blockquote>
	On 2023/03/02, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf</ref> Third parties also used the data for personal research and development.<ref name=":0" />		On 2023/03/02, the [[FTC\|Federal Trade Commission (FTC)]] raised a complaint<ref>BetterHelp, Inc., In the Matter of. (2023, March 2). Federal Trade Commission. [https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter "BetterHelp, Inc., In the Matter of"] Retrieved 19 Dec 2025</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">Khan, L., Slaughter, R., & Bedoya, A. (n.d.). [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf "BetterHelp: Final Complaint - 2023169"] Retrieved 19 Dec 2025</ref> Third parties also used the data for personal research and development.<ref name=":0" />

	Four months later, 2023/07/14, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017/08/01 and 2020/12/31.<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf</ref> Emails started being sent out to around 800,000 eligible customers on 2024/05/06.<ref>https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc</ref>		Four months later, 2023/07/14, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017/08/01 and 2020/12/31.<ref>Khan, L., Slaughter, R., & Bedoya, A. (n.d.). from [https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf "BetterHelp: Final Decision and Order - 2023169"] Retrieved 19 Dec 2025</ref> Emails started being sent out to around 800,000 eligible customers on 2024/05/06.<ref>(2024, May 6). Federal Trade Commission. ftc.gov. . [https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc "BetterHelp Customers Will Begin Receiving Notices About Refunds Related to a 2023 Privacy Settlement with FTC"] Retrieved 19 Dec 2025</ref>

	===Unethical pay structure===		===Unethical pay structure===
	Andrew Flynn, a counsellor who joined BetterHelp in September 2022, stated that in the United Kingdom, a BetterHelp subscription costs between £40 and £70 per week, while he was paid approximately £18 per session.<ref>https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp</ref> To achieve a reasonable annual salary, therapists would need to exceed the 20-hour weekly limit for therapy sessions recommended by the '''[[wikipedia:British_Association_for_Counselling_and_Psychotherapy\|British Association for Counselling and Psychotherapy (BACP)]]'''.		Andrew Flynn, a counsellor who joined BetterHelp in September 2022, stated that in the United Kingdom, a BetterHelp subscription costs between £40 and £70 per week, while he was paid approximately £18 per session.<ref>(2023). welldoing.org. [https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp "Overworked and Underpaid: UK Therapists Respond to US Online Platform BetterHelp"] Retrieved 19 Dec 2025</ref> To achieve a reasonable annual salary, therapists would need to exceed the 20-hour weekly limit for therapy sessions recommended by the '''[[wikipedia:British_Association_for_Counselling_and_Psychotherapy\|British Association for Counselling and Psychotherapy (BACP)]]'''.


	70% of respondents in a survey had a negative experience with BetterHelp<ref>https://www.firstsession.com/resources/betterhelp-reviews-survey-results</ref><ref>https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849</ref>		70% of respondents in a survey had a negative experience with BetterHelp<ref>Pintwala, R. (2024, September 20). Firstsession.com; First Session. [https://www.firstsession.com/resources/betterhelp-reviews-survey-results "Why BetterHelp is a Risk to Our Collective Mental Health."] Retrieved Dec 19 2025</ref><ref>Bartov, S. L. (2022, November 28). Newsweek. [https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849 "BetterHelp patients furious at “sketchy” therapists."]</ref>
	In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5</ref>		In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>Johnston, I. (2023, April 9). [https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5 "Therapists sound alarm on BetterHelp’s rapid UK expansion. Financial Times."] Retrieved 19 Dec 2025</ref>

	==References==		==References==

Keith: fixed formatting on one bit

2025-12-18T08:40:05Z

fixed formatting on one bit

← Older revision		Revision as of 08:40, 18 December 2025
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	'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.		'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

	==~~Overview of BetterHelp's~~ impact ~~on consumers & employees.~~==		==Consumer impact summary==
	~~{{Placeholder box\|~~* (User privacy) On 2023/03/02, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.		* (User privacy) On 2023/03/02, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.

	* (Business ~~Model~~) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.		* (Business model) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.

	* (Market ~~Control~~) While users may pay around £40 - £70 a week, a counselor named Andrew Flynn, was being paid around £18 per session, meaning that he would have to work well over the 20 hour weekly limit to make a proper living.}}		* (Market control) While users may pay around £40 - £70 a week, a counselor named Andrew Flynn, was being paid around £18 per session, meaning that he would have to work well over the 20 hour weekly limit to make a proper living.

	==Incidents==		==Incidents==

H0l0: /* Consumer impact summary */

2025-12-16T00:46:58Z

Consumer impact summary

← Older revision		Revision as of 00:46, 16 December 2025
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	'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.		'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

	==~~Consumer~~ impact ~~summary~~==		==Overview of BetterHelp's impact on consumers & employees.==
	{{Placeholder box\|~~Overview of concerns~~ that ~~arise from the company~~'~~s conduct regarding (if applicable):~~		{{Placeholder box\|* (User privacy) On 2023/03/02, it was revealed that BetterHelp had shared data and private info on users with third parties in order to dish out targeted/personalized ads to said users, despite claiming that they don't share data with other companies/advertisers.
	* User Freedom
	* User Privacy		* (Business Model) BetterHelp prides themselves on their accessibility and scalability and operates using subscriptions in order to generate weekly revenue.
	* Business Model
	* Market Control}}		* (Market Control) While users may pay around £40 - £70 a week, a counselor named Andrew Flynn, was being paid around £18 per session, meaning that he would have to work well over the 20 hour weekly limit to make a proper living.}}

	==Incidents==		==Incidents==

115.188.61.95: corrected spelling of subsidiary

2025-08-21T09:34:57Z

corrected spelling of subsidiary

← Older revision		Revision as of 09:34, 21 August 2025
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	{{InfoboxCompany		{{InfoboxCompany
	\|Name=BetterHelp\|Type=~~Subsiadiary~~\|Founded=2013\|Industry=Psychotherapy\|Official Website=https://www.betterhelp.com/\|Logo=BetterHelp.svg}}		\|Name=BetterHelp\|Type=Subsidiary\|Founded=2013\|Industry=Psychotherapy\|Official Website=https://www.betterhelp.com/\|Logo=BetterHelp.svg}}

	'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.		'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

31.94.6.215: minor formating

2025-06-23T19:25:51Z

minor formating

← Older revision		Revision as of 19:25, 23 June 2025
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	'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.		'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

	== Consumer impact summary ==		==Consumer impact summary==
	{{Placeholder box\|Overview of concerns that arise from the company's conduct regarding (if applicable):		{{Placeholder box\|Overview of concerns that arise from the company's conduct regarding (if applicable):
	* User Freedom		* User Freedom
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	===Unethical pay structure===		===Unethical pay structure===
	Andrew Flynn, a counsellor who joined BetterHelp in September 2022, stated that in the UK, a BetterHelp subscription costs between £40 and £70 per week, while he was paid approximately £18 per session.<ref>https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp</ref> To achieve a reasonable annual salary, therapists would need to exceed the 20-hour weekly limit for therapy sessions recommended by the '''[[wikipedia:British_Association_for_Counselling_and_Psychotherapy\|British Association for Counselling and Psychotherapy (BACP)]]'''.		Andrew Flynn, a counsellor who joined BetterHelp in September 2022, stated that in the United Kingdom, a BetterHelp subscription costs between £40 and £70 per week, while he was paid approximately £18 per session.<ref>https://welldoing.org/article/overworked-and-underpaid-uk-therapists-respond-us-online-platform-betterhelp</ref> To achieve a reasonable annual salary, therapists would need to exceed the 20-hour weekly limit for therapy sessions recommended by the '''[[wikipedia:British_Association_for_Counselling_and_Psychotherapy\|British Association for Counselling and Psychotherapy (BACP)]]'''.


	70% of respondents in a survey had a negative experience with ~~better help~~<ref>https://www.firstsession.com/resources/betterhelp-reviews-survey-results</ref><ref>https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849</ref>		70% of respondents in a survey had a negative experience with BetterHelp<ref>https://www.firstsession.com/resources/betterhelp-reviews-survey-results</ref><ref>https://www.newsweek.com/betterhelp-patients-tell-sketchy-therapists-1762849</ref>
	In UK therapists don't need accreditation to practice unlike US, nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5</ref>		In the UK, therapists don't need accreditation to practice unlike in the U.S., nevertheless there are bodies which accredit therapists, BetterHelp therapists may not be accredited in UK.<ref>https://www.ft.com/content/b49d875d-76f8-4451-8ca2-1ad2fba0ebb5</ref>

	==References==		==References==

JamesTDG: Up to template standards

2025-03-15T10:21:27Z

Up to template standards

← Older revision		Revision as of 10:21, 15 March 2025
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	'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.		'''[[wikipedia:BetterHelp#cite_note-1\|BetterHelp]]''' is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

			== Consumer impact summary ==
			{{Placeholder box\|Overview of concerns that arise from the company's conduct regarding (if applicable):
			* User Freedom
			* User Privacy
			* Business Model
			* Market Control}}

	==Incidents==		==Incidents==