Commonwealth Bank collection of Biometric Data - Revision history

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T03:49:07Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 03:49, 23 February 2026
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	In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.		In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
	==Background==		==Background==
	The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy</ref><ref>{{Cite web \|title=Group Privacy Statement \|url=https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy \|url-status=live \|archive-url=https://web.archive.org/web/20200623082504/https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy \|archive-date=2020-06-23 \|access-date=2026-02-10 \|website=CommBank}}</ref>		The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy ([http://web.archive.org/web/20260101010504/https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy Archived])</ref><ref>{{Cite web \|title=Group Privacy Statement \|url=https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy \|url-status=live \|archive-url=https://web.archive.org/web/20200623082504/https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy \|archive-date=2020-06-23 \|access-date=2026-02-10 \|website=CommBank}}</ref>

	The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.		The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.

Im8685: Added Archive URL to the Reference cited here

2026-02-10T11:34:06Z

Added Archive URL to the Reference cited here

← Older revision		Revision as of 11:34, 10 February 2026
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	In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.		In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
	==Background==		==Background==
	The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy</ref>		The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy</ref><ref>{{Cite web \|title=Group Privacy Statement \|url=https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy \|url-status=live \|archive-url=https://web.archive.org/web/20200623082504/https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy \|archive-date=2020-06-23 \|access-date=2026-02-10 \|website=CommBank}}</ref>

	The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.		The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.

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2026-01-26T15:31:59Z

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 In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
 ==Background==

Emanuele: Added category

2025-03-11T20:01:47Z

Added category

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	The "Incidents" category is not needed.}}		The "Incidents" category is not needed.}}
			[[Category:Commonwealth Bank]]
			[[Category:Data collection]]

Dunners: Added reference and fixed typos

2025-02-28T02:56:33Z

Added reference and fixed typos

← Older revision		Revision as of 02:56, 28 February 2025
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	In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.		In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
	==Background==		==Background==
	The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).		The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy</ref>

	The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised ~~fgor~~ anything in ~~thier~~ privacy policy including, being shared with third parties or used to ~~trian thier~~ own AI tools.		The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.

	Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option.		Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option.

	== Commonwealth Bank's response ==		==Commonwealth Bank's response==
	The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules).		The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules).

	In each instance customers are advised to utilise alternative forms of access to ~~thier~~ accounts, such as phone or attendance at a physical branch.		In each instance customers are advised to utilise alternative forms of access to their accounts, such as phone or attendance at a physical branch.
	==References==		==References==
	{{reflist}}		{{reflist}}

Dunners: new article about how the Commonwealth back have build a new biometric data collection tool. with no opt out

2025-02-28T01:12:32Z

new article about how the Commonwealth back have build a new biometric data collection tool. with no opt out

New page

In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
==Background==
The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).

The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised fgor anything in thier privacy policy including, being shared with third parties or used to trian thier own AI tools.

Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option.

== Commonwealth Bank's response ==
The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules).

In each instance customers are advised to utilise alternative forms of access to thier accounts, such as phone or attendance at a physical branch.
==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}