Dyson ends relationship with third-party repair centers - Revision history

Banana: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-16T04:35:34Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 04:35, 16 February 2026
Line 12:		Line 12:
	}}		}}
	==Incident==		==Incident==
	'''[[Dyson]]''' updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023}}</ref>		'''[[Dyson]]''' updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023 \|url-status=live \|archive-url=https://preservetube.com/watch?v=JpbT74bpaTk \|archive-date=16 Feb 2026}}</ref>

	*Visit a Dyson Service Center		*Visit a Dyson Service Center

Bythmusters: Added cargo template

2026-01-13T07:21:40Z

Added cargo template

@@ Line 1: / Line 1: @@
 {{StubNotice}}
+{{IncidentCargo
 ==Incident==
 '''[[Dyson]]''' updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web|url=https://www.youtube.com/watch?v=JpbT74bpaTk|title=Dyson ends relationship with 3rd party repair centers|publisher=YouTube|author=Louis Rossmann|format=video|language=en|date=14 Feb 2023}}</ref>

Beanie Bo: stub

2025-10-05T15:01:01Z

stub

← Older revision		Revision as of 15:01, 5 October 2025
Line 1:		Line 1:
			{{StubNotice}}

	==Incident==		==Incident==
	'''[[Dyson]]''' updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023}}</ref>		'''[[Dyson]]''' updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023}}</ref>

Emanuele at 15:26, 25 March 2025

2025-03-25T15:26:01Z

← Older revision		Revision as of 15:26, 25 March 2025
Line 1:		Line 1:
	==Incident==		==Incident==
	[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023}}</ref>		'''[[Dyson]]''' updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023}}</ref>

	*Visit a Dyson Service Center		*Visit a Dyson Service Center

InTransparencyWeTrust: improve references with additional information

2025-02-25T14:58:00Z

improve references with additional information

← Older revision		Revision as of 14:58, 25 February 2025
Line 1:		Line 1:
	==Incident==		==Incident==
	[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">~~[[Louis Rossmann - Video Directory]]: [~~https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref>		[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web\|url=https://www.youtube.com/watch?v=JpbT74bpaTk\|title=Dyson ends relationship with 3rd party repair centers\|publisher=YouTube\|author=Louis Rossmann\|format=video\|language=en\|date=14 Feb 2023}}</ref>

	*Visit a Dyson Service Center		*Visit a Dyson Service Center
Line 8:		Line 8:
	The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards.		The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards.

	In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive ~~link]~~</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only.		In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">{{Cite web\|url=https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991\|archive-url=https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991\|archive-date=19 Jan 2025\|url-status=live\|format=forum thread\|publisher=Dyson\|author=Robert Garrett\|language=en\|title=Why doesn't Dyson allow for the EU right to repair laws?\|date=15 Jan 2025}}</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only.

	==Impact on consumers==		==Impact on consumers==

InTransparencyWeTrust: remove unneeded category

2025-02-22T15:09:17Z

remove unneeded category

← Older revision		Revision as of 15:09, 22 February 2025
Line 21:		Line 21:
	[[Category:Incidents]]		[[Category:Incidents]]
	[[Category:Right to repair]]		[[Category:Right to repair]]
	~~[[Category:Louis Rossmann]]~~
	[[Category:Articles based on videos]]		[[Category:Articles based on videos]]

Emanuele at 21:13, 10 February 2025

2025-02-10T21:13:16Z

← Older revision		Revision as of 21:13, 10 February 2025
Line 1:		Line 1:
	== Incident ==		==Incident==
	[[Dyson]] updated ~~their~~ repair policy ~~to give~~ customers the following three options to repair their ~~Dyson~~ devices:<ref name=":0">[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref>		[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref>

	* Visit a Dyson Service Center		*Visit a Dyson Service Center
	* ~~Online~~ troubleshooting		*Use online troubleshooting tools
	* Contact Dyson		*Contact Dyson directly

	~~It is~~ no longer ~~an option to go to~~ third party repair centers. Dyson ~~further states that "it was a~~ difficult ~~decision to make", and that they "are committed~~ to ensuring that all ~~our~~ services and repairs meet Dyson's high quality standards for our owners"<ref name=":0" />~~. There was~~ no evidence provided that ~~3rd~~ party repair centers ~~could not live up~~ to ~~this standard~~.		The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards.

	On a related and more recent ~~note~~, Dyson only provides replacement parts for ~~parts~~ that ~~need~~ no tools to replace~~, internal~~ parts are not sold at all<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive link]</ref>~~. Dyson states~~ that "the installation process could expose ~~our~~ customers to the risk of electrical shock, and all repairs should be carried out by a competent qualified engineer"<ref name=":1" />, ~~by which they mean~~ only ~~by Dyson~~.		In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive link]</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only.

	== Impact on consumers ==		==Impact on consumers==
	Whenever customers need to repair their devices, they ~~can only~~ go to Dyson ~~themselves~~ for the repair.		Whenever customers need to repair their devices, they are now required to go directly to Dyson for service. This approach raises questions about convenience, cost, and the lack of choice in repair options.

	== Affected product lines ==		==Affected product lines==
	All Dyson products.		All Dyson products.

	== References ==		==References==
	<references />		<references />
	[[Category:Dyson]]		[[Category:Dyson]]

Kostas at 17:16, 28 January 2025

2025-01-28T17:16:38Z

← Older revision		Revision as of 17:16, 28 January 2025
Line 22:		Line 22:
	[[Category:Right to repair]]		[[Category:Right to repair]]
	[[Category:Louis Rossmann]]		[[Category:Louis Rossmann]]
	[[Category:~~Videos~~]]		[[Category:Articles based on videos]]

Mingyee: Mingyee moved page Dyson ends relationship with 3rd party repair centers to Dyson ends relationship with third-party repair centers

2025-01-23T08:51:42Z

Mingyee moved page Dyson ends relationship with 3rd party repair centers to Dyson ends relationship with third-party repair centers

← Older revision	Revision as of 08:51, 23 January 2025
(No difference)

InTransparencyWeTrust: Start of video article

2025-01-19T14:12:44Z

Start of video article

New page

== Incident ==
[[Dyson]] updated their repair policy to give customers the following three options to repair their Dyson devices:<ref name=":0">[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref>

* Visit a Dyson Service Center
* Online troubleshooting
* Contact Dyson

It is no longer an option to go to third party repair centers. Dyson further states that "it was a difficult decision to make", and that they "are committed to ensuring that all our services and repairs meet Dyson's high quality standards for our owners"<ref name=":0" />. There was no evidence provided that 3rd party repair centers could not live up to this standard.

On a related and more recent note, Dyson only provides replacement parts for parts that need no tools to replace, internal parts are not sold at all<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive link]</ref>. Dyson states that "the installation process could expose our customers to the risk of electrical shock, and all repairs should be carried out by a competent qualified engineer"<ref name=":1" />, by which they mean only by Dyson.

== Impact on consumers ==
Whenever customers need to repair their devices, they can only go to Dyson themselves for the repair.

== Affected product lines ==
All Dyson products.

== References ==
<references />
[[Category:Dyson]]
[[Category:Incidents]]
[[Category:Right to repair]]
[[Category:Louis Rossmann]]
[[Category:Videos]]