HP - Revision history

Rudxain: link: Forced account, Forced app download

2026-03-16T16:58:52Z

link: Forced account, Forced app download

← Older revision		Revision as of 16:58, 16 March 2026
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	*Forcing customers to wait 15 minutes on support calls;		*Forcing customers to wait 15 minutes on support calls;
	*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection;		*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account (see [[Forced account]]) and app (see [[Forced app download]]), sometimes even an internet connection;
	*Firmware updates bricking devices;		*Firmware updates bricking devices;
	*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.		*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T12:24:32Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 12:24, 23 February 2026
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	{\| class="wikitable"		{\| class="wikitable"
	\|+		\|+
	!Sub-brand<ref>{{Cite web \|title=Brand Central \|url=https://www.hp.com/us-en/hp-information/brandcentral.html \|url-status=live \|website=[[HP Inc.]]}}</ref>		!Sub-brand<ref>{{Cite web \|title=Brand Central \|url=https://www.hp.com/us-en/hp-information/brandcentral.html \|url-status=live \|website=[[HP Inc.]] \|archive-url=http://web.archive.org/web/20260204082322/https://www.hp.com/us-en/hp-information/brandcentral.html \|archive-date=4 Feb 2026}}</ref>
	!Description		!Description
	!Created/Acquired		!Created/Acquired

Bananabot: Added archive URLs for 5 citation(s) using CRWCitationBot

2026-02-23T05:15:32Z

Added archive URLs for 5 citation(s) using CRWCitationBot

Wildwood2017: ditto last

2026-02-19T20:40:07Z

ditto last

← Older revision		Revision as of 20:40, 19 February 2026
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	{{Reflist}}		{{Reflist}}
	[[Category:HP Inc.]]		[[Category:HP Inc.]]
	~~[[Category:Technology companies]]~~

Wildwood2017: Fixed HP being added to the Technology companies category.

2026-02-19T20:15:12Z

Fixed HP being added to the Technology companies category.

← Older revision		Revision as of 20:15, 19 February 2026
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	{{Reflist}}		{{Reflist}}
	[[Category:HP Inc.]]		[[Category:HP Inc.]]
			[[Category:Technology companies]]

Wildwood2017: /* Products/Services */ Additional sections regarding HP's new Laptop Subscription Service, an anti-consumer subscription plan. Full article will be in development.

2026-02-19T06:17:50Z

Products/Services: Additional sections regarding HP's new Laptop Subscription Service, an anti-consumer subscription plan. Full article will be in development.

← Older revision		Revision as of 06:17, 19 February 2026
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	*Firmware updates bricking devices;		*Firmware updates bricking devices;
	*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.		*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.
			*Laptop Subscription service which takes ownership away from the device and locks the consumer into HP's terms for 1-year.

	==Controversies==		==Controversies==
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	HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used. This includes locking customers out of using their printer if they purchase or attempt to use officially licensed and partnered ink-refill services, such as recycled cartridges sold by partner companies such as Best Buy, Walmart, and Office Depot.		HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used. This includes locking customers out of using their printer if they purchase or attempt to use officially licensed and partnered ink-refill services, such as recycled cartridges sold by partner companies such as Best Buy, Walmart, and Office Depot.

			===HP Laptop Subscription===
			{{Main\|HP Laptop Subscription}}

			HP Laptop Subscription refers to a subscription service which offers customers access to HP's latest AI-powered laptops and additional benefits for a monthly fee. However, the customer never owns the laptop they receive and are locked into a 1-year commitment term if the consumer retains their subscription for more than the 30-day trial period, alongside additional caveats.

	=References=		=References=
	{{Reflist}}		{{Reflist}}
	[[Category:HP Inc.]]		[[Category:HP Inc.]]

Bythmusters: Bythmusters moved page HP Inc. to HP over redirect: Don't think it needs the "Inc." in page name, everyone just knows it as HP

2026-01-13T07:57:16Z

Bythmusters moved page HP Inc. to HP over redirect: Don't think it needs the "Inc." in page name, everyone just knows it as HP

← Older revision	Revision as of 07:57, 13 January 2026
(No difference)

Bythmusters: Added Cargo template in place of Infobox

2026-01-11T21:55:00Z

Added Cargo template in place of Infobox

← Older revision		Revision as of 21:55, 11 January 2026
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	{{~~InfoboxCompany~~		{{CompanyCargo
	\| ~~Name~~ = ~~HP Inc~~.		\|Description=American technology company known for business and home computers and printers.
	~~\| Type = Public~~		\|Founded=1939
	\| Founded = 1939		\|Industry=Information Technology, Electronics Manufacturing
	\| Industry = Information Technology		\|Logo=HP.png
	\| ~~Official~~ Website = https://hp.com/		\|ParentCompany=
	~~\| Logo = HP.png~~		\|Type=Public
			\|Website=https://hp.com/
	}}		}}

	'''{{wplink\|HP Inc.}}''' is an American multinational information technology company formed in 2015 as a successor to the {{wplink\|Hewlett-Packard}} company founded in 1939 by {{wplink\|Bill Hewlett}} and {{wplink\|David Packard}}.		'''{{wplink\|HP Inc.}}''' is an American multinational information technology company formed in 2015 as a successor to the {{wplink\|Hewlett-Packard}} company founded in 1939 by {{wplink\|Bill Hewlett}} and {{wplink\|David Packard}}.

Im8685: I fixed my mistakes from previous edit and I have checked that references 10 and 12 are not available please check and update thanks

2026-01-05T06:59:46Z

I fixed my mistakes from previous edit and I have checked that references 10 and 12 are not available please check and update thanks

← Older revision		Revision as of 06:59, 5 January 2026
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	\|-		\|-
	\|Fitstation by HP		\|Fitstation by HP
	\|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web \|last=Sher \|first=Davide \|date=18 May 2024 \|title=HP silently took the Fitstation insole platform off the market \|url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|url-status=live \|archive-url=https://web.archive.org/web/*/https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|archive-date=~~25 Jun 2024~~ \|access-date=15 Mar 2025 \|website=VoxelMatters}}</ref>		\|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web \|last=Sher \|first=Davide \|date=18 May 2024 \|title=HP silently took the Fitstation insole platform off the market \|url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|url-status=live \|archive-url=https://web.archive.org/web/20250126224837/https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|archive-date=26 Jan 2025 \|access-date=15 Mar 2025 \|website=VoxelMatters}}</ref>
	\|2017		\|2017
	\|}		\|}
	<nowiki></nowiki> HP Anyware was acquired in 2021 along with [[wikipedia:Teradici\|Teradici]].<ref>{{Cite web \|date=27 Jul 2021 \|title=HP Inc. to Acquire Teradici \|url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|url-status=live \|archive-url=https://web.archive.org/web/20260000000000/https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|archive-date=~~23 jun 2024~~ \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref>		<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[wikipedia:Teradici\|Teradici]].<ref>{{Cite web \|date=27 Jul 2021 \|title=HP Inc. to Acquire Teradici \|url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|url-status=live \|archive-url=https://web.archive.org/web/20250331150028/https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|archive-date=31 Mar 2025 \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref>

	==Consumer Impact Summary==		==Consumer Impact Summary==
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	===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===		===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===
	An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de}}</ref>		An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de}}</ref>
	<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/~~details~~/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=~~2022-11-17~~ \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>		<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=16 Mar 2025 \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>
	In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.		In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.

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	===EPEAT Violations for Disallowing Third-Party Cartridges===		===EPEAT Violations for Disallowing Third-Party Cartridges===
	In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web \|last=Gibbons \|first=David \|date=2019-10-06 \|title=Complaint Filed Over HP Firmware Lockout \|url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|url-status=~~usurped~~ \|archive-url=https://web.archive.org/web/20260000000000*/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|archive-date=~~01 Dec 2024~~ \|access-date=2025-08-21 \|website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.		In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web \|last=Gibbons \|first=David \|date=2019-10-06 \|title=Complaint Filed Over HP Firmware Lockout \|url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|url-status=dead \|archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|archive-date=2025-08-07 \|access-date=2025-08-21 \|website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.

	On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web \|first= \|date=2023-05-23 \|title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing \|url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|url-status=live \|archive-url=https://web.archive.org/web/20260000000000/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|archive-date=~~25 May 2023~~ \|access-date=2025-08-21 \|website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web \|first= \|title=HP OfficeJet Pro 9015e All-in-One Printer \|url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc \|url-status=usurped \|archive-url=https://web.archive.org/web//https://~~www8~~.hp.com~~/h20195~~/v2/~~GetDocument~~.aspx* \|archive-date=~~2012~~-04-10 \|access-date=2025-08-21 \|website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.		On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web \|first= \|date=2023-05-23 \|title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing \|url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|url-status=live \|archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|archive-date=2025-12-02 \|access-date=2025-08-21 \|website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web \|first= \|title=HP OfficeJet Pro 9015e All-in-One Printer \|url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc \|url-status=usurped \|archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf \|archive-date=2023-05-25 \|access-date=2025-08-21 \|website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.

	===HP Reverb G2 discontinuation bricking===		===HP Reverb G2 discontinuation bricking===

Im8685: I have added Archive pages for references 3,4,810,11,12 and changed URL availability for 10 and 12

2026-01-04T13:29:54Z

I have added Archive pages for references 3,4,810,11,12 and changed URL availability for 10 and 12

← Older revision		Revision as of 13:29, 4 January 2026
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	\|-		\|-
	\|Fitstation by HP		\|Fitstation by HP
	\|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web \|last=Sher \|first=Davide \|date=18 May 2024 \|title=HP silently took the Fitstation insole platform off the market \|url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|access-date=15 Mar 2025 \|website=VoxelMatters}}</ref>		\|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web \|last=Sher \|first=Davide \|date=18 May 2024 \|title=HP silently took the Fitstation insole platform off the market \|url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|url-status=live \|archive-url=https://web.archive.org/web/*/https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ \|archive-date=25 Jun 2024 \|access-date=15 Mar 2025 \|website=VoxelMatters}}</ref>
	\|2017		\|2017
	\|}		\|}
	<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[wikipedia:Teradici\|Teradici]].<ref>{{Cite web \|date=27 Jul 2021 \|title=HP Inc. to Acquire Teradici \|url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref>		<nowiki></nowiki> HP Anyware was acquired in 2021 along with [[wikipedia:Teradici\|Teradici]].<ref>{{Cite web \|date=27 Jul 2021 \|title=HP Inc. to Acquire Teradici \|url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|url-status=live \|archive-url=https://web.archive.org/web/20260000000000/https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html \|archive-date=23 jun 2024 \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref>

	==Consumer Impact Summary==		==Consumer Impact Summary==
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	===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===		===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===
	An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de}}</ref>		An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de}}</ref>
	<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 ~~\|access-date=15 Mar 2025~~ \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|website=Born's Tech and Windows World}}</ref>		<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/details/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=2022-11-17 \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>
	In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.		In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.

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	===EPEAT Violations for Disallowing Third-Party Cartridges===		===EPEAT Violations for Disallowing Third-Party Cartridges===
	In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web \|last=Gibbons \|first=David \|date=2019-10-06 \|title=Complaint Filed Over HP Firmware Lockout \|url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|url-status=~~live~~ \|access-date=2025-08-21 \|website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.		In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web \|last=Gibbons \|first=David \|date=2019-10-06 \|title=Complaint Filed Over HP Firmware Lockout \|url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|url-status=usurped \|archive-url=https://web.archive.org/web/20260000000000*/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|archive-date=01 Dec 2024 \|access-date=2025-08-21 \|website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.

	On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web \|first= \|date=2023-05-23 \|title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing \|url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|url-status=live \|access-date=2025-08-21 \|website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web \|first= \|title=HP OfficeJet Pro 9015e All-in-One Printer \|url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc \|url-status=~~live~~ \|access-date=2025-08-21 \|website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.		On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web \|first= \|date=2023-05-23 \|title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing \|url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|url-status=live \|archive-url=https://web.archive.org/web/20260000000000/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|archive-date=25 May 2023 \|access-date=2025-08-21 \|website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web \|first= \|title=HP OfficeJet Pro 9015e All-in-One Printer \|url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc \|url-status=usurped \|archive-url=https://web.archive.org/web//https://www8.hp.com/h20195/v2/GetDocument.aspx* \|archive-date=2012-04-10 \|access-date=2025-08-21 \|website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.

	===HP Reverb G2 discontinuation bricking===		===HP Reverb G2 discontinuation bricking===

← Older revision		Revision as of 05:15, 23 February 2026
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	\|-		\|-
	\|HP Wolf Security		\|HP Wolf Security
	\|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web \|title=HP Wolf Security \|url=https://www.hp.com/us-en/security/endpoint-security-solutions.html \|url-status=live \|website=[[HP Inc.]]}}</ref>		\|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web \|title=HP Wolf Security \|url=https://www.hp.com/us-en/security/endpoint-security-solutions.html \|url-status=live \|website=[[HP Inc.]] \|archive-url=http://web.archive.org/web/20260119091052/https://www.hp.com/us-en/security/endpoint-security-solutions.html \|archive-date=19 Jan 2026}}</ref>
	\|2021		\|2021
	\|-		\|-
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	===Removing support pages for older products (October 2025)===		===Removing support pages for older products (October 2025)===
	HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web \|last=Sebastian \|first=Linus \|date=2025-10-21 \|title=HP Keeps Getting Worse \|url=https://www.youtube.com/watch?v=VNM_xUcYpK0 \|access-date=2025-10-21 \|website=Youtube – LMG Clips}}</ref>		HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web \|last=Sebastian \|first=Linus \|date=2025-10-21 \|title=HP Keeps Getting Worse \|url=https://www.youtube.com/watch?v=VNM_xUcYpK0 \|access-date=2025-10-21 \|website=Youtube – LMG Clips \|archive-url=https://preservetube.com/watch?v=VNM_xUcYpK0 \|archive-date=23 Feb 2026}}</ref>

	This makes it difficult for users to keep using old products, reinstall driver software they may not have archived, or to set up an older device that was bought used and came without drivers.		This makes it difficult for users to keep using old products, reinstall driver software they may not have archived, or to set up an older device that was bought used and came without drivers.
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	===HP Adds 15 Minutes to All Customer Service Phone Calls===		===HP Adds 15 Minutes to All Customer Service Phone Calls===
	{{Main\|HP adds 15 minutes to all customer service phone calls}}		{{Main\|HP adds 15 minutes to all customer service phone calls}}
	In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web \|last=Kunert \|first=Paul \|date=20 Feb 2025 \|title=HP deliberately adds 15 minutes waiting time for telephone support calls \|url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ \|url-status=live \|access-date=15 Mar 2025 \|website=The Register}}</ref>		In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web \|last=Kunert \|first=Paul \|date=20 Feb 2025 \|title=HP deliberately adds 15 minutes waiting time for telephone support calls \|url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ \|url-status=live \|access-date=15 Mar 2025 \|website=The Register \|archive-url=http://web.archive.org/web/20251203190824/https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ \|archive-date=3 Dec 2025}}</ref>

	===Ink Required to Scan and Fax===		===Ink Required to Scan and Fax===
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	===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===		===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===
	An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de}}</ref>		An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de \|archive-url=http://web.archive.org/web/20251207034451/https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|archive-date=7 Dec 2025}}</ref>
	<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=16 Mar 2025 \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>		<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=16 Mar 2025 \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>
	In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.		In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]] \|archive-url=http://web.archive.org/web/20250708180500/https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true \|archive-date=8 Jul 2025}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.

	===HP Locks Printers if There Is a Failed Subscription Payment===		===HP Locks Printers if There Is a Failed Subscription Payment===