Logitech Harmony - Revision history

AnotherConsumerRightsPerson: no such logo exists

2025-11-26T20:01:26Z

no such logo exists

← Older revision		Revision as of 20:01, 26 November 2025
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	\|Description=		\|Description=
	\|InProduction=No		\|InProduction=No
	\|Logo=~~Logitech Harmony logo.png~~		\|Logo=
	\|ReleaseYear=2001		\|ReleaseYear=2001
	\|Website=https://www.myharmony.com/en-us/		\|Website=https://www.myharmony.com/en-us/

AnotherConsumerRightsPerson: AnotherConsumerRightsPerson moved page Logitech Harmony discontinuation to Logitech Harmony: this isnt an incident article.

2025-11-26T19:38:35Z

AnotherConsumerRightsPerson moved page Logitech Harmony discontinuation to Logitech Harmony: this isnt an incident article.

← Older revision		Revision as of 19:38, 26 November 2025
(No difference)

AnotherConsumerRightsPerson: /* Logitech Harmony discontinuation */ rm template I'm about to delete with AutoWikiBrowser

2025-11-21T18:57:48Z

Logitech Harmony discontinuation: rm template I'm about to delete with AutoWikiBrowser

← Older revision		Revision as of 18:57, 21 November 2025
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	In the discontinuation notes, Logitech stated the following:		In the discontinuation notes, Logitech stated the following:

	~~{{Quote\|~~After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices. As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.<br /><br />		<blockquote>After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices. As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.<br /><br />
	Effective May 28th, 2025, users will no longer be able to create new accounts or access existing accounts for programming, updating, or reconfiguring the following list of Harmony remotes.<ref>{{Cite web \|author= \|date= \|title=Important Notice: Logitech Harmony Remote Software – End of Support Notification \|url=https://support.myharmony.com/en-us/download#harmonyRemote7x \|access-date=2 Nov 2025 \|website=MyHarmony \|url-status=live \|archive-url=https://web.archive.org/web/20250612203549/https://support.myharmony.com/en-us/download#harmonyRemote7x \|archive-date=12 Jun 2025}}</ref>}}		Effective May 28th, 2025, users will no longer be able to create new accounts or access existing accounts for programming, updating, or reconfiguring the following list of Harmony remotes.<ref>{{Cite web \|author= \|date= \|title=Important Notice: Logitech Harmony Remote Software – End of Support Notification \|url=https://support.myharmony.com/en-us/download#harmonyRemote7x \|access-date=2 Nov 2025 \|website=MyHarmony \|url-status=live \|archive-url=https://web.archive.org/web/20250612203549/https://support.myharmony.com/en-us/download#harmonyRemote7x \|archive-date=12 Jun 2025}}</ref></blockquote>

	==Consumer response==		==Consumer response==

Sojourna at 23:44, 2 November 2025

2025-11-02T23:44:24Z

← Older revision		Revision as of 23:44, 2 November 2025
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	{{StubNotice}}		{{StubNotice}}
	Logitech Harmony was a line of programmable universal ~~remotes~~. ~~They~~ let users use them to control sound bars and other IR control devices~~. Later~~ models ~~included~~ a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users ~~will~~ still be able to make changes to the remote they purchased.		{{ProductLineCargo
			\|ArticleType=Product
			\|Category=Universal remote controls
			\|Company=Logitech
			\|Description=
			\|InProduction=No
			\|Logo=Logitech Harmony logo.png
			\|ReleaseYear=2001
			\|Website=https://www.myharmony.com/en-us/
			}}

			Logitech Harmony was a line of programmable universal remote controls. The Harmony brand was initially produced by Canadian company Easy Zapper in 2001, but was later purchased by [[Logitech]] in May 2004.

			The product let users use them to control sound bars and other infrared (IR) control devices, with later models including a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users would still be able to make changes to the remote they purchased.

			==Consumer impact summary==
			{{Ph-C-CIS}}

	==Logitech Harmony discontinuation==		==Logitech Harmony discontinuation==
	On March 2025, Logitech announced that they ~~will~~ drop support for the older models of the Harmony remote that ~~uses~~ the Harmony Remote software, making them unable to be reprogrammed. ~~On '''May 28,~~ 2025~~,''' this change still affects a lot of users that are still unaware of this change~~.		In March 2025, Logitech announced that they would drop support for the older models of the Harmony remote that used the Harmony Remote software, making them unable to be reprogrammed.<ref>{{Cite web \|last=Patterson \|first=Ben \|title=Logitech is dropping support for its oldest Harmony remotes \|url=https://www.pcworld.com/article/2651033/logitech-is-dropping-support-for-its-oldest-harmony-remotes.html \|website=PCWorld \|date=27 Mar 2025 \|access-date=2 Nov 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250327175640/https://www.pcworld.com/article/2651033/logitech-is-dropping-support-for-its-oldest-harmony-remotes.html \|archive-date=27 Mar 2025}}</ref>

	===Logitech's response<ref>{{cite web \|last= \|first= \|date= \|title=Important Notice: Logitech Harmony Remote Software – End of Support Notification \|url=https://support.myharmony.com/en-us/download#harmonyRemote7x \|access-date= \|website=}}</ref>===		In the discontinuation notes, Logitech stated the following:
	On the discontinuation notes, Logitech ~~said this~~:

	~~“After~~ careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices~~,” the notice reads~~. ~~“As~~ technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.”		{{Quote\|After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices. As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.<br /><br />
			Effective May 28th, 2025, users will no longer be able to create new accounts or access existing accounts for programming, updating, or reconfiguring the following list of Harmony remotes.<ref>{{Cite web \|author= \|date= \|title=Important Notice: Logitech Harmony Remote Software – End of Support Notification \|url=https://support.myharmony.com/en-us/download#harmonyRemote7x \|access-date=2 Nov 2025 \|website=MyHarmony \|url-status=live \|archive-url=https://web.archive.org/web/20250612203549/https://support.myharmony.com/en-us/download#harmonyRemote7x \|archive-date=12 Jun 2025}}</ref>}}

	==Consumer response==		==Consumer response==
	Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not add an option to make local changes.		Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not add an option to make local changes.{{CitationNeeded}}

			Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.{{CitationNeeded}}

	~~Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.~~
	==References==		==References==
	{{~~reflist~~}}		{{Reflist}}

	{{Placeholder box\|[[mw:Help:VisualEditor/User_guide#Editing_categories\|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

	~~The "Incidents" category is not needed.}}~~
	[[Category:Logitech]]		[[Category:Logitech]]

AnotherConsumerRightsPerson: AnotherConsumerRightsPerson moved page Logitech harmony Discontinuation to Logitech Harmony discontinuation: Changed capitals around to where they should be.

2025-09-22T05:31:04Z

AnotherConsumerRightsPerson moved page Logitech harmony Discontinuation to Logitech Harmony discontinuation: Changed capitals around to where they should be.

← Older revision		Revision as of 05:31, 22 September 2025
(No difference)

AnotherConsumerRightsPerson: Why the space?

2025-09-16T19:15:12Z

Why the space?

← Older revision		Revision as of 19:15, 16 September 2025
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	{{StubNotice}}		{{StubNotice}}
	Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.		Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.

AnotherConsumerRightsPerson: Removed title on lead section.

2025-09-13T05:21:54Z

Removed title on lead section.

← Older revision		Revision as of 05:21, 13 September 2025
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	{{StubNotice}}		{{StubNotice}}

	~~==Background==~~
	Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.		Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.

AnotherConsumerRightsPerson: Added to Logitech category.

2025-09-03T06:56:43Z

Added to Logitech category.

← Older revision		Revision as of 06:56, 3 September 2025
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	The "Incidents" category is not needed.}}		The "Incidents" category is not needed.}}
			[[Category:Logitech]]

91.148.238.13: /* References */

2025-08-25T09:28:38Z

References

← Older revision		Revision as of 09:28, 25 August 2025
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	On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.		On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.

	===Logitech's response===		===Logitech's response<ref>{{cite web \|last= \|first= \|date= \|title=Important Notice: Logitech Harmony Remote Software – End of Support Notification \|url=https://support.myharmony.com/en-us/download#harmonyRemote7x \|access-date= \|website=}}</ref>===
	On the discontinuation notes, Logitech said this:		On the discontinuation notes, Logitech said this:

188.247.26.15 at 13:38, 21 July 2025

2025-07-21T13:38:49Z

← Older revision		Revision as of 13:38, 21 July 2025
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	==Background==		==Background==
	~~{{Placeholder box\|Information about the product/service history to provide the necessary context surrounding the incident}}~~Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.		Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.

	==Logitech Harmony discontinuation==		==Logitech Harmony discontinuation==
	~~{{Placeholder box\|Change this section's title to be descriptive of the incident.~~		On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.

	~~Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}~~On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.

	~~===[Company]'s response===~~
	~~{{Placeholder box\|If applicable, add the proposed solution to the issues by the company.}}~~

			===Logitech's response===
	On the discontinuation notes, Logitech said this:		On the discontinuation notes, Logitech said this:

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	==Consumer response==		==Consumer response==
	~~{{Placeholder box\|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}~~		Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not add an option to make local changes.

	Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not ~~make~~ an option to make local changes.

	Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.		Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.