Mega.io - Revision history

Andrew V: /* Incidents */

2026-03-20T00:01:16Z

Incidents

← Older revision		Revision as of 00:01, 20 March 2026
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	===Lack of customer support interface [unconfirmed]===		===Lack of customer support interface [unconfirmed]===
	Mega.io does not have a working ticketing system on their website. Once logged in, any submitted tickets are not confirmed to you by email, nor is their an inbox within their web interface. As such, any requests or appeals to locked accounts cannot be tracked once logged in.		Mega.io does not have a working ticketing system on their website. Once logged in, any submitted tickets are not confirmed to you by email, nor is their an inbox within their web interface. As such, any requests or appeals to locked accounts cannot be tracked once logged in.

			=== Deletion of photos ===
			Users say that Mega has deleted some of there photos.<ref>{{Cite web \|title=Between MEGA, Proton or Filen, which cloud storage is the most safe and secure? \|url=https://www.reddit.com/r/cloudstorage/comments/1ex4jdl/comment/lj400q6/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button}}</ref><ref>{{Cite web \|title=Between MEGA, Proton or Filen, which cloud storage is the most safe and secure? \|url=https://www.reddit.com/r/cloudstorage/comments/1ex4jdl/comment/lj3nzd7/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button}}</ref>

	==See also==		==See also==

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T06:14:34Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 06:14, 23 February 2026
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	==Consumer impact summary==		==Consumer impact summary==
	MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>{{Cite web \|date=24 Mar 2025 \|title=What happens when my account is over my storage limit? \|url=https://help.mega.io/plans-storage/space-storage/storage-exceeded \|url-status=live \|access-date=6 Apr 2025 \|website=[[Mega.io]]}}</ref>		MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>{{Cite web \|date=24 Mar 2025 \|title=What happens when my account is over my storage limit? \|url=https://help.mega.io/plans-storage/space-storage/storage-exceeded \|url-status=live \|access-date=6 Apr 2025 \|website=[[Mega.io]] \|archive-url=http://web.archive.org/web/20260216054335/https://help.mega.io/plans-storage/space-storage/storage-exceeded \|archive-date=16 Feb 2026}}</ref>

Bythmusters: Added Cargo template in place of Infobox, moved to Product

2026-01-29T18:54:52Z

Added Cargo template in place of Infobox, moved to Product

← Older revision		Revision as of 18:54, 29 January 2026
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	{{Incomplete\|Issue 1= This has no sources to back up any of the claims made.}}		{{Incomplete\|Issue 1= This has no sources to back up any of the claims made.}}
			{{ProductCargo
	{{~~InfoboxProductLine~~		\|ArticleType=Service
	\| ~~Title~~ = ~~{{PAGENAME}}~~		\|Category=Cloud
	\| ~~Release Year~~ = ~~2013<ref name~~=~~"about">https://mega~~.~~io/about</ref>~~		\|Company=
	\| ~~Product Type~~ = ~~Cloud storage~~		\|Description=
	\| ~~In Production~~ = ~~Yes~~		\|InProduction=Yes
	\| ~~Official~~ Website = https://mega.io/		\|Logo=MEGA.svg
	~~\| Logo = MEGA.svg~~		\|ProductLine=
	}}'''[[wikipedia:Mega (service)\|Mega.io]]''' (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.		\|ReleaseYear=2013
			\|Website=https://mega.io/
			}}
			'''[[wikipedia:Mega (service)\|Mega.io]]''' (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.

	==Consumer impact summary==		==Consumer impact summary==

47.205.241.233: /* Incidents */ Fixed typo

2025-07-01T22:43:13Z

Incidents: Fixed typo

← Older revision		Revision as of 22:43, 1 July 2025
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	Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.		Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.

	While overall problematic, the business practice that is most ~~egrebgious~~ is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.		While overall problematic, the business practice that is most egregious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.

	For example, If you are using 3TB of storage and your account gets locked, purchasing the "Pro I" 2TB tier is not sufficient for you to be allowed to delete some data to fit within your desired plan. You must purchase the 8TB tier "Pro II", at which point you are allowed to download your files or delete some data to be eligible for downgrading to the 50gb free tier or any of the lower cost tiers, such as "Pro I".		For example, If you are using 3TB of storage and your account gets locked, purchasing the "Pro I" 2TB tier is not sufficient for you to be allowed to delete some data to fit within your desired plan. You must purchase the 8TB tier "Pro II", at which point you are allowed to download your files or delete some data to be eligible for downgrading to the 50gb free tier or any of the lower cost tiers, such as "Pro I".

Emanuele at 19:57, 6 April 2025

2025-04-06T19:57:17Z

← Older revision		Revision as of 19:57, 6 April 2025
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	==Consumer impact summary==		==Consumer impact summary==
	MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>https://help.mega.io/plans-storage/space-storage/storage-exceeded</ref>		MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>{{Cite web \|date=24 Mar 2025 \|title=What happens when my account is over my storage limit? \|url=https://help.mega.io/plans-storage/space-storage/storage-exceeded \|url-status=live \|access-date=6 Apr 2025 \|website=[[Mega.io]]}}</ref>


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	Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.		Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.

	While overall problematic, the business practice that is most ~~egregious~~ is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.		While overall problematic, the business practice that is most egrebgious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.

	For example, If you are using 3TB of storage and your account gets locked, purchasing the "Pro I" 2TB tier is not sufficient for you to be allowed to delete some data to fit within your desired plan. You must purchase the 8TB tier "Pro II", at which point you are allowed to download your files or delete some data to be eligible for downgrading to the 50gb free tier or any of the lower cost tiers, such as "Pro I".		For example, If you are using 3TB of storage and your account gets locked, purchasing the "Pro I" 2TB tier is not sufficient for you to be allowed to delete some data to fit within your desired plan. You must purchase the 8TB tier "Pro II", at which point you are allowed to download your files or delete some data to be eligible for downgrading to the 50gb free tier or any of the lower cost tiers, such as "Pro I".
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	{{reflist}}		{{reflist}}
	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]
			[[Category:Mega.io]]

Mr Pollo at 16:44, 6 March 2025

2025-03-06T16:44:00Z

← Older revision		Revision as of 16:44, 6 March 2025
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	==Consumer impact summary==		==Consumer impact summary==
	MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.		MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>https://help.mega.io/plans-storage/space-storage/storage-exceeded</ref>


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	==References==		==References==
	{{reflist}}~~[https://help.mega.io/plans-storage/space-storage/storage-exceeded]~~		{{reflist}}
	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]

Mr Pollo: Mr Pollo moved page Mega.io cloud storage service to Mega.io: company article, not an incident

2025-03-06T16:43:24Z

Mr Pollo moved page Mega.io cloud storage service to Mega.io: company article, not an incident

← Older revision	Revision as of 16:43, 6 March 2025
(No difference)

Mr Pollo: added info to infobox

2025-03-06T16:42:56Z

added info to infobox

← Older revision		Revision as of 16:42, 6 March 2025
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	{{InfoboxProductLine		{{InfoboxProductLine
	\| Title = {{PAGENAME}}		\| Title = {{PAGENAME}}
	\| Release Year =		\| Release Year = 2013<ref name="about">https://mega.io/about</ref>
	\| Product Type =		\| Product Type = Cloud storage
	\| In Production =		\| In Production = Yes
	\| Official Website =		\| Official Website = https://mega.io/
	\| Logo =		\| Logo = MEGA.svg
	}}Mega.io (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.		}}'''[[wikipedia:Mega (service)\|Mega.io]]''' (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.


	==Consumer impact summary==		==Consumer impact summary==

Puma peasantry: Added link to policy.

2025-03-06T15:57:25Z

Added link to policy.

← Older revision		Revision as of 15:57, 6 March 2025
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	==Incidents==		==Incidents==

	Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier, effectively holding your data for ransom, as a penalty for being over-limit for 60 days.		Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.

	While overall problematic, the business practice that is most egregious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.		While overall problematic, the business practice that is most egregious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.
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	==References==		==References==
	{{reflist}}		{{reflist}}[https://help.mega.io/plans-storage/space-storage/storage-exceeded]

	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]

Kostas: add notice

2025-03-06T11:31:52Z

add notice

← Older revision		Revision as of 11:31, 6 March 2025
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			{{Incomplete\|Issue 1= This has no sources to back up any of the claims made.}}

	{{InfoboxProductLine		{{InfoboxProductLine
	\| Title = {{PAGENAME}}		\| Title = {{PAGENAME}}