NZXT Flex - Revision history

Sojourna at 03:26, 13 March 2026

2026-03-13T03:26:02Z

Sojourna: /* NZXT's Response */

2026-03-13T03:23:02Z

NZXT's Response

← Older revision		Revision as of 03:23, 13 March 2026
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	The specs and price listings have been reported to change constantly, with very similar setups reported to have varying prices, and vice versa, with different builds being reported to be similar in specs.<ref name=":3" />		The specs and price listings have been reported to change constantly, with very similar setups reported to have varying prices, and vice versa, with different builds being reported to be similar in specs.<ref name=":3" />

	==NZXT's ~~Response~~==		==NZXT's response==
	~~[[File:Nzxt changes it's advertisng language.png\|alt=Nzxt changes its advertisng language\|center\|thumb\|800x800px\|Nzxt changes it's advertising language]]~~		NZXT publicly stated many policy, website and marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025 \|archive-url=http://web.archive.org/web/20260113123056/https://nzxt.com/ \|archive-date=13 Jan 2026}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->
	NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025 \|archive-url=http://web.archive.org/web/20260113123056/https://nzxt.com/ \|archive-date=13 Jan 2026}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->

	The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer \|archive-url=http://web.archive.org/web/20251114194409/https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|archive-date=14 Nov 2025}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=FSp5B--HKL4 \|archive-date=23 Feb 2026}}</ref>		The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer \|archive-url=http://web.archive.org/web/20251114194409/https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|archive-date=14 Nov 2025}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=FSp5B--HKL4 \|archive-date=23 Feb 2026}}</ref>
			[[File:NZXT changes its advertising language.png\|center\|thumb\|450px\|alt=Nzxt changes its advertisng language\|Nzxt changes its advertising language]]

	==References==		==References==
	{{reflist}}		{{reflist}}

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2026-02-23T12:41:15Z

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← Older revision		Revision as of 12:41, 23 February 2026
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	NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025 \|archive-url=http://web.archive.org/web/20260113123056/https://nzxt.com/ \|archive-date=13 Jan 2026}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->		NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025 \|archive-url=http://web.archive.org/web/20260113123056/https://nzxt.com/ \|archive-date=13 Jan 2026}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->

	The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=FSp5B--HKL4 \|archive-date=23 Feb 2026}}</ref>		The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer \|archive-url=http://web.archive.org/web/20251114194409/https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|archive-date=14 Nov 2025}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=FSp5B--HKL4 \|archive-date=23 Feb 2026}}</ref>

	==References==		==References==
	{{reflist}}		{{reflist}}

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2026-02-23T06:22:23Z

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Keith at 02:33, 13 February 2026

2026-02-13T02:33:51Z

← Older revision		Revision as of 02:33, 13 February 2026
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	\|Website=https://nzxt.com/collection/flex		\|Website=https://nzxt.com/collection/flex
	}}		}}
	'''NZXT Flex''' is a ~~rental~~ service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>		'''NZXT Flex''' is a [[electronics leasing]] service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>
	[[File:Nzxt flex store page.png\|alt=Nzxt flex store page\|thumb\|NZXT Flex store page]]		[[File:Nzxt flex store page.png\|alt=Nzxt flex store page\|thumb\|NZXT Flex store page]]

Keith at 01:19, 13 February 2026

2026-02-13T01:19:34Z

← Older revision		Revision as of 01:19, 13 February 2026
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	===Inconsistent and misleading product specifications===		===Inconsistent and misleading product specifications===
	NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]]}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes}}</ref>		NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]]}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes}}</ref>



	==Excessive fees==		==Excessive fees==
	The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />		The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />
	~~Referencing~~ shipping policy<ref name=":0" />:
			Their shipping policy states<ref name=":0" />:
	"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."		"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."

Keith: tidied it up a bit, still probably needs some more work

2026-02-13T01:15:15Z

tidied it up a bit, still probably needs some more work

← Older revision		Revision as of 01:15, 13 February 2026
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	[[File:Nzxt flex store page.png\|alt=Nzxt flex store page\|thumb\|NZXT Flex store page]]		[[File:Nzxt flex store page.png\|alt=Nzxt flex store page\|thumb\|NZXT Flex store page]]

	~~==Vague Terms of Service==~~

	~~===Excessive fees===~~

	~~Referencing shipping policy<ref name=":0" />:~~
	"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."

	"If Subscriber initiates a payment reversal or chargeback of any kind on a charge that was validly made under this Agreement, Subscriber will be assessed a fifty-dollar ($50.00) reversal fee, irrespective of any determination made by a bank, credit card issuer, or payment processor on the validity of the charge. If the payment is reversed, and refunded to the Subscriber, the Subscriber shall continue to be liable under this Agreement for payment to Operator for such amount."

	*No ownership when you exceed rented items value
	*Unclear semi annual upgrade guarantee
	*Difficulty of canceling rental service.

	==Predatory pricing==		==Predatory pricing==
	NZXT FLEX rental cost was calculated by ~~Gamers~~ Nexus and compared to competitors, along with credit cards (22% APR) and illegal predatory payday loans (103% APR).		The primary consumer complaint about the program related to its pricing, which was examined in detail by Gamer's Nexus.<ref name=":4">{{Cite web \|last=@GamersNexus \|date=1 Dec 2024 \|title=Do Not Buy NZXT {{!}} Predatory, Evil Rental Computer Scam Investigated \|url=https://www.youtube.com/watch?v=0pomC1CfpC0 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref><ref>{{Cite web \|last=@GamersNexus \|date=7 Dec 2024 \|title=NZXT Says We're "Confused" \|url=https://www.youtube.com/watch?v=DAANNGvMANM \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref>
			NZXT FLEX rental cost was calculated by Gamer's Nexus and compared to competitors, along with credit cards (22% APR) and illegal predatory payday loans (103% APR).<ref name=":4" />
	[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]		[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]
	The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" /> as well as any applicable One-time fees<ref name=":0" /> will apply.		The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" /> as well as any applicable One-time fees<ref name=":0" /> will apply.

	==Use of false and predatory advertising==		==Use of false and predatory advertising==
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	"We are extending the dispute charges window from 60 days to 2 years and will comply with any regulations that provide longer dispute windows."<ref name=":2">{{Cite web \|date=4 Dec 2024 \|title=NZXT Update: Addressing Your Concerns About the Flex Subscription Program \|url=https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>		"We are extending the dispute charges window from 60 days to 2 years and will comply with any regulations that provide longer dispute windows."<ref name=":2">{{Cite web \|date=4 Dec 2024 \|title=NZXT Update: Addressing Your Concerns About the Flex Subscription Program \|url=https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>

	their agreement still states as of January 28th 2025, more than 55 days after the [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release] was last updated		their agreement still states as of January 28th 2025, more than 55 days after the [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release] was last updated:

	"If Subscriber accrues an unpaid balance for more than sixty (60) calendar days, Operator may use all legal methods and remedies available to collect such unpaid balance including, but not limited to, civil litigation and selling such balance to third-party collection companies. Subscriber shall be liable for any and all collection costs incurred by Operator, Operator’s affiliates, or third parties involved in the collection of Subscriber’s unpaid balance, including attorneys fees, filing costs, and collection agency fees. Subscriber will, on the first of each month, be assessed an eight-percent (8%) monthly interest rate on any remaining unpaid balance and unpaid fees or interest assessed. "		"If Subscriber accrues an unpaid balance for more than sixty (60) calendar days, Operator may use all legal methods and remedies available to collect such unpaid balance including, but not limited to, civil litigation and selling such balance to third-party collection companies. Subscriber shall be liable for any and all collection costs incurred by Operator, Operator’s affiliates, or third parties involved in the collection of Subscriber’s unpaid balance, including attorneys fees, filing costs, and collection agency fees. Subscriber will, on the first of each month, be assessed an eight-percent (8%) monthly interest rate on any remaining unpaid balance and unpaid fees or interest assessed. "

	~~Therefore, makes their 2 year window statement <u>clearly false and misleading'''.'''</u>~~

	===Inconsistent and misleading product specifications<ref>{{Cite web \|last=~~@GamersNexus~~ \|date=1 Dec 2024 \|title=~~Do Not Buy NZXT {{!}} Predatory, Evil Rental Computer Scam Investigated~~ \|url=https://www.~~youtube~~.com/~~watch?v=0pomC1CfpC0~~ \|url-status=live \|access-date=18 Mar 2025 \|website=[[~~YouTube~~]]}}</ref><ref>{{Cite web \|last=~~@GamersNexus~~ \|date=7 Dec 2024 \|title=NZXT Says We'~~re "Confused"~~ \|url=https://www.~~youtube~~.com/~~watch?v~~=~~DAANNGvMANM~~ \|url-status=live \|access-date=18 Mar 2025 \|website=~~[[YouTube]]~~}}</ref>===		===Inconsistent and misleading product specifications===
			NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]]}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes}}</ref>



			==Excessive fees==
			The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />
			Referencing shipping policy<ref name=":0" />:
			"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."

			"If Subscriber initiates a payment reversal or chargeback of any kind on a charge that was validly made under this Agreement, Subscriber will be assessed a fifty-dollar ($50.00) reversal fee, irrespective of any determination made by a bank, credit card issuer, or payment processor on the validity of the charge. If the payment is reversed, and refunded to the Subscriber, the Subscriber shall continue to be liable under this Agreement for payment to Operator for such amount."

	~~====Inconsistencies between bought and rental PC's====~~
	NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref>{{Cite web \|last=Powell Jr. \|first=Brian \|date=30 Nov 2024 \|title=Gamers Nexus Calls Out NZXT \|url=https://beefsuplex.com/news/gamers-nexus-calls-out-nzxt/ \|url-status=live \|access-date=18 Mar 2025 \|website=Beef Suplex Gaming}}</ref><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]]}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes}}</ref>

	==Changing the terms of the sale==		==Changing the terms of the sale==
	~~[[File:Nzxt changes it's advertisng language.png\|alt=Nzxt changes it's advertisng language\|center\|thumb\|800x800px\|Nzxt changes it's advertising language]]~~
	NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->

	===Day-to-day switching of specifications and pricing===		===Day-to-day switching of specifications and pricing===
	The specs and price listings have been reported to change constantly, with very similar setups reported to have varying prices, and vice versa, with different builds being reported to be similar in specs.<ref name=":3" />		The specs and price listings have been reported to change constantly, with very similar setups reported to have varying prices, and vice versa, with different builds being reported to be similar in specs.<ref name=":3" />

	==~~Follow~~-~~up by NZXT~~==		==NZXT's Response==
	The company has addressed various concerns as of early December of 2024, the ~~statements released attempt to apologize and address future plans~~,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer}}</ref> ~~while also~~ clarifying various alleged misconceptions ~~users may have~~ about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref>		[[File:Nzxt changes it's advertisng language.png\|alt=Nzxt changes its advertisng language\|center\|thumb\|800x800px\|Nzxt changes it's advertising language]]
			NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->

			The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref>

	==References==		==References==
	{{reflist}}		{{reflist}}

Keith: tidying up the article

2026-02-13T01:01:06Z

tidying up the article

← Older revision		Revision as of 01:01, 13 February 2026
Line 26:		Line 26:
	*Difficulty of canceling rental service.		*Difficulty of canceling rental service.

	==Predatory ~~Pricing~~==		==Predatory pricing==
	NZXT FLEX rental cost was calculated by ~~investigative journalist and youtube creator Steve Burke of~~ Gamers Nexus compared to competitors and illegal predatory payday loans~~. these numbers where based of a credit apr of 22% over a 2 year period and compared against a hypothetical,~~ 103% ~~apr, illegal payday loan~~.		NZXT FLEX rental cost was calculated by Gamers Nexus and compared to competitors, along with credit cards (22% APR) and illegal predatory payday loans (103% APR).
	[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]		[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]
	The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" /> as well as any applicable One-time fees<ref name=":0" /> will apply.		The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" /> as well as any applicable One-time fees<ref name=":0" /> will apply.

	==Use of false and predatory advertising.==		==Use of false and predatory advertising==
	Despite NZXT stating in their ''December 4, 2024 [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release]'' that:		Despite NZXT stating in their ''December 4, 2024 [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release]'' that:

Bythmusters: Added Cargo template in place of Infobox, moved to Product

2026-01-29T18:17:29Z

Added Cargo template in place of Infobox, moved to Product

← Older revision		Revision as of 18:17, 29 January 2026
Line 1:		Line 1:
	{{~~InfoboxProductLine~~		{{ProductCargo
	\| ~~Title~~ = NZXT ~~Flex~~		\|ArticleType=Service
	\| ~~Release Year~~ = ~~2024~~		\|Category=Computers, Gaming, Rental
	\| ~~Product Type~~ = ~~Rental Service~~		\|Company=NZXT
	\| ~~In Production~~ = ~~Yes~~		\|Description=
	\| ~~Official~~ Website = https://nzxt.com/collection/flex		\|InProduction=Yes
	~~\| Logo = Nzxt.svg~~		\|Logo=Nzxt.svg
			\|ProductLine=
			\|ReleaseYear=2024
			\|Website=https://nzxt.com/collection/flex
	}}		}}
	'''NZXT Flex''' is a rental service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>		'''NZXT Flex''' is a rental service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>

158.173.152.20: /* Predatory Pricing */ Fix small typo in Steve's name

2025-11-12T11:19:27Z

Predatory Pricing: Fix small typo in Steve's name

← Older revision		Revision as of 11:19, 12 November 2025
Line 24:		Line 24:

	==Predatory Pricing==		==Predatory Pricing==
	NZXT FLEX rental cost was calculated by investigative journalist and youtube creator Steve ~~Bruke~~ of Gamers Nexus compared to competitors and illegal predatory payday loans. these numbers where based of a credit apr of 22% over a 2 year period and compared against a hypothetical, 103% apr, illegal payday loan.		NZXT FLEX rental cost was calculated by investigative journalist and youtube creator Steve Burke of Gamers Nexus compared to competitors and illegal predatory payday loans. these numbers where based of a credit apr of 22% over a 2 year period and compared against a hypothetical, 103% apr, illegal payday loan.
	[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]		[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]
	The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" /> as well as any applicable One-time fees<ref name=":0" /> will apply.		The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" /> as well as any applicable One-time fees<ref name=":0" /> will apply.

← Older revision		Revision as of 03:26, 13 March 2026
Line 11:		Line 11:
	}}		}}
	'''NZXT Flex''' is a [[electronics leasing]] service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn \|archive-url=http://web.archive.org/web/20250708194616/https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|archive-date=8 Jul 2025}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile \|archive-url=http://web.archive.org/web/20250329182709/https://fragile.co/legal/subscription-agreement \|archive-date=29 Mar 2025}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250404225809/https://nzxt.com/news/flex \|archive-date=4 Apr 2025}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250224032725/https://nzxt.com/flex/flex-two \|archive-date=24 Feb 2025}}</ref>		'''NZXT Flex''' is a [[electronics leasing]] service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn \|archive-url=http://web.archive.org/web/20250708194616/https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|archive-date=8 Jul 2025}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile \|archive-url=http://web.archive.org/web/20250329182709/https://fragile.co/legal/subscription-agreement \|archive-date=29 Mar 2025}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250404225809/https://nzxt.com/news/flex \|archive-date=4 Apr 2025}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250224032725/https://nzxt.com/flex/flex-two \|archive-date=24 Feb 2025}}</ref>
	[[File:~~Nzxt flex~~ store page.png\|alt=~~Nzxt flex~~ store page\|thumb\|NZXT Flex store page]]		[[File:NZXT Flex store page.png\|alt=NZXT Flex store page\|thumb\|NZXT Flex store page]]


Line 28:		Line 28:

	"If Subscriber accrues an unpaid balance for more than sixty (60) calendar days, Operator may use all legal methods and remedies available to collect such unpaid balance including, but not limited to, civil litigation and selling such balance to third-party collection companies. Subscriber shall be liable for any and all collection costs incurred by Operator, Operator’s affiliates, or third parties involved in the collection of Subscriber’s unpaid balance, including attorneys fees, filing costs, and collection agency fees. Subscriber will, on the first of each month, be assessed an eight-percent (8%) monthly interest rate on any remaining unpaid balance and unpaid fees or interest assessed. "		"If Subscriber accrues an unpaid balance for more than sixty (60) calendar days, Operator may use all legal methods and remedies available to collect such unpaid balance including, but not limited to, civil litigation and selling such balance to third-party collection companies. Subscriber shall be liable for any and all collection costs incurred by Operator, Operator’s affiliates, or third parties involved in the collection of Subscriber’s unpaid balance, including attorneys fees, filing costs, and collection agency fees. Subscriber will, on the first of each month, be assessed an eight-percent (8%) monthly interest rate on any remaining unpaid balance and unpaid fees or interest assessed. "


	===Inconsistent and misleading product specifications===		===Inconsistent and misleading product specifications===
	NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]] \|archive-url=http://web.archive.org/web/20251212160155/https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|archive-date=12 Dec 2025}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot \|archive-url=http://web.archive.org/web/20251006071611/https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|archive-date=6 Oct 2025}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes \|archive-url=http://web.archive.org/web/20250708194616/https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|archive-date=8 Jul 2025}}</ref>		NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]] \|archive-url=http://web.archive.org/web/20251212160155/https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|archive-date=12 Dec 2025}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot \|archive-url=http://web.archive.org/web/20251006071611/https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|archive-date=6 Oct 2025}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes \|archive-url=http://web.archive.org/web/20250708194616/https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|archive-date=8 Jul 2025}}</ref>


	==Excessive fees==		==Excessive fees==
	The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />		The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />

	Their shipping policy states<ref name=":0" />:		Their shipping policy states:<ref name=":0" />
	"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."		<blockquote>"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."</blockquote>

	"If Subscriber initiates a payment reversal or chargeback of any kind on a charge that was validly made under this Agreement, Subscriber will be assessed a fifty-dollar ($50.00) reversal fee, irrespective of any determination made by a bank, credit card issuer, or payment processor on the validity of the charge. If the payment is reversed, and refunded to the Subscriber, the Subscriber shall continue to be liable under this Agreement for payment to Operator for such amount."		<blockquote>"If Subscriber initiates a payment reversal or chargeback of any kind on a charge that was validly made under this Agreement, Subscriber will be assessed a fifty-dollar ($50.00) reversal fee, irrespective of any determination made by a bank, credit card issuer, or payment processor on the validity of the charge. If the payment is reversed, and refunded to the Subscriber, the Subscriber shall continue to be liable under this Agreement for payment to Operator for such amount."</blockquote>


	==Changing the terms of the sale==		==Changing the terms of the sale==

	===Day-to-day switching of specifications and pricing===		===Day-to-day switching of specifications and pricing===
	The specs and price listings have been reported to change constantly, with very similar setups reported to have varying prices, and vice versa, with different builds being reported to be similar in specs.<ref name=":3" />		The specs and price listings have been reported to change constantly, with very similar setups reported to have varying prices, and vice versa, with different builds being reported to be similar in specs.<ref name=":3" />

← Older revision		Revision as of 06:22, 23 February 2026
Line 10:		Line 10:
	\|Website=https://nzxt.com/collection/flex		\|Website=https://nzxt.com/collection/flex
	}}		}}
	'''NZXT Flex''' is a [[electronics leasing]] service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>		'''NZXT Flex''' is a [[electronics leasing]] service launched in 2024 by [[NZXT]] in partnership with Fragile (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web \|title=Fragile company profile \|url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|url-status=live \|access-date=18 Mar 2025 \|website=Tracxn \|archive-url=http://web.archive.org/web/20250708194616/https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA \|archive-date=8 Jul 2025}}</ref><ref name=":0">{{Cite web \|title=Subscription Agreement \|url=https://fragile.co/legal/subscription-agreement \|url-status=live \|access-date=18 Mar 2025 \|website=Fragile \|archive-url=http://web.archive.org/web/20250329182709/https://fragile.co/legal/subscription-agreement \|archive-date=29 Mar 2025}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web \|date=31 Jul 2024 \|title=NZXT Announces NZXT Flex a PC Gaming Subscription Service \|url=https://nzxt.com/news/flex \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250404225809/https://nzxt.com/news/flex \|archive-date=4 Apr 2025}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web \|title=Flex: Two Subscription PC \|url=https://nzxt.com/flex/flex-two \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250224032725/https://nzxt.com/flex/flex-two \|archive-date=24 Feb 2025}}</ref>
	[[File:Nzxt flex store page.png\|alt=Nzxt flex store page\|thumb\|NZXT Flex store page]]		[[File:Nzxt flex store page.png\|alt=Nzxt flex store page\|thumb\|NZXT Flex store page]]


	==Predatory pricing==		==Predatory pricing==
	The primary consumer complaint about the program related to its pricing, which was examined in detail by Gamer's Nexus.<ref name=":4">{{Cite web \|last=@GamersNexus \|date=1 Dec 2024 \|title=Do Not Buy NZXT {{!}} Predatory, Evil Rental Computer Scam Investigated \|url=https://www.youtube.com/watch?v=0pomC1CfpC0 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref><ref>{{Cite web \|last=@GamersNexus \|date=7 Dec 2024 \|title=NZXT Says We're "Confused" \|url=https://www.youtube.com/watch?v=DAANNGvMANM \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref>		The primary consumer complaint about the program related to its pricing, which was examined in detail by Gamer's Nexus.<ref name=":4">{{Cite web \|last=@GamersNexus \|date=1 Dec 2024 \|title=Do Not Buy NZXT {{!}} Predatory, Evil Rental Computer Scam Investigated \|url=https://www.youtube.com/watch?v=0pomC1CfpC0 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}} ([https://preservetube.com/watch?v=0pomC1CfpC0 Archived])</ref><ref>{{Cite web \|last=@GamersNexus \|date=7 Dec 2024 \|title=NZXT Says We're "Confused" \|url=https://www.youtube.com/watch?v=DAANNGvMANM \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=DAANNGvMANM \|archive-date=23 Feb 2026}}</ref>
	NZXT FLEX rental cost was calculated by Gamer's Nexus and compared to competitors, along with credit cards (22% APR) and illegal predatory payday loans (103% APR).<ref name=":4" />		NZXT FLEX rental cost was calculated by Gamer's Nexus and compared to competitors, along with credit cards (22% APR) and illegal predatory payday loans (103% APR).<ref name=":4" />
	[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]		[[File:Gamers nexus nzxt price comparison chart .png\|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans\|center\|thumb\|800x800px\|NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans ]]
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	Despite NZXT stating in their ''December 4, 2024 [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release]'' that:		Despite NZXT stating in their ''December 4, 2024 [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release]'' that:

	"We are extending the dispute charges window from 60 days to 2 years and will comply with any regulations that provide longer dispute windows."<ref name=":2">{{Cite web \|date=4 Dec 2024 \|title=NZXT Update: Addressing Your Concerns About the Flex Subscription Program \|url=https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]]}}</ref>		"We are extending the dispute charges window from 60 days to 2 years and will comply with any regulations that provide longer dispute windows."<ref name=":2">{{Cite web \|date=4 Dec 2024 \|title=NZXT Update: Addressing Your Concerns About the Flex Subscription Program \|url=https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program \|url-status=live \|access-date=18 Mar 2025 \|website=[[NZXT]] \|archive-url=http://web.archive.org/web/20250410115239/https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program \|archive-date=10 Apr 2025}}</ref>

	their agreement still states as of January 28th 2025, more than 55 days after the [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release] was last updated:		their agreement still states as of January 28th 2025, more than 55 days after the [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release] was last updated:
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	===Inconsistent and misleading product specifications===		===Inconsistent and misleading product specifications===
	NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]]}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes}}</ref>		NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web \|last=Roth \|first=Emma \|date=1 Dec 2024 \|title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ \|url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|url-status=live \|access-date=18 Mar 2025 \|website=[[The Verge]] \|archive-url=http://web.archive.org/web/20251212160155/https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation \|archive-date=12 Dec 2025}}</ref><ref>{{Cite web \|last=Benfell \|first=Grace \|date=2 Dec 2024 \|title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It \|url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|url-status=live \|access-date=18 Mar 2025 \|website=GameSpot \|archive-url=http://web.archive.org/web/20251006071611/https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ \|archive-date=6 Oct 2025}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web \|last=@areej \|date=26 Apr 2024 \|title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons \|url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|url-status=live \|access-date=18 Mar 2025 \|website=HardwareTimes \|archive-url=http://web.archive.org/web/20250708194616/https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ \|archive-date=8 Jul 2025}}</ref>


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	==NZXT's Response==		==NZXT's Response==
	[[File:Nzxt changes it's advertisng language.png\|alt=Nzxt changes its advertisng language\|center\|thumb\|800x800px\|Nzxt changes it's advertising language]]		[[File:Nzxt changes it's advertisng language.png\|alt=Nzxt changes its advertisng language\|center\|thumb\|800x800px\|Nzxt changes it's advertising language]]
	NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->		NZXT publicly stated many policy, website & marketing changes in response to the controversy and community backlash.<ref>{{Cite web \|title=NZXT \|url=https://nzxt.com/ \|url-status=live \|access-date=18 Mar 2025 \|archive-url=http://web.archive.org/web/20260113123056/https://nzxt.com/ \|archive-date=13 Jan 2026}}</ref><ref name=":1" /><ref name=":2" /> <!-- Which ones? Don't use ref as a "read more here", always list them and then add refs to what you list... -->

	The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]]}}</ref>		The company has addressed various concerns as of early December of 2024, with the release of an apologetic press release,<ref>{{Cite web \|last=Fox \|first=Jacob \|date=5 Dec 2024 \|title='I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action \|url=https://www.pcgamer.com/hardware/gaming-pcs/i-want-to-acknowledge-that-we-messed-up-nzxt-addresses-concerns-about-its-controversial-flex-gaming-pc-rental-program-and-commits-to-taking-action/ \|url-status=live \|access-date=18 Mar 2025 \|website=PCGamer}}</ref> as well as clarifying various alleged misconceptions about the program. Among the stated clarifications is the fact that users do not actually own the computers acquired through the program.<ref name=":2" /> The company also released a video about the subject on their official channel.<ref>{{Cite web \|last=NZXT \|date=5 Dec 2024 \|title=Addressing Your NZXT Flex Subscription Concerns \|url=https://www.youtube.com/watch?v=FSp5B--HKL4 \|url-status=live \|access-date=18 Mar 2025 \|website=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=FSp5B--HKL4 \|archive-date=23 Feb 2026}}</ref>

	==References==		==References==
	{{reflist}}		{{reflist}}