Positive practices - Revision history

Bananabot: Added archive URLs for 2 citation(s) using CRWCitationBot

2026-02-23T07:10:16Z

Added archive URLs for 2 citation(s) using CRWCitationBot

← Older revision		Revision as of 07:10, 23 February 2026
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	===One-time===		===One-time===
	:A single payment granting permanent ownership or access to a physical product or lifetime software license.		:A single payment granting permanent ownership or access to a physical product or lifetime software license.
	::Positives<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>		::Positives<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ \|archive-url=http://web.archive.org/web/20251210023658/https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|archive-date=10 Dec 2025}}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes \|archive-url=http://web.archive.org/web/20251028220358/https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|archive-date=28 Oct 2025}}</ref>
	::*No long-term financial commitment required.		::*No long-term financial commitment required.
	::*No ongoing costs allows customers to avoid recurring fees.		::*No ongoing costs allows customers to avoid recurring fees.

Someoneontheinternet: Added example of pro-consumer business practice

2025-11-17T20:53:08Z

Added example of pro-consumer business practice

← Older revision		Revision as of 20:53, 17 November 2025
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	\|Privacy By Design		\|Privacy By Design
	\|A product or service is designed in a way that collecting metadata and accessing users' information is technically impossible even for the manufacturer or the entity running the service.		\|A product or service is designed in a way that collecting metadata and accessing users' information is technically impossible even for the manufacturer or the entity running the service.
			\|-
			\|[[End-user license agreement\|EULA]]/[[Terms of service\|ToS]] Summarization
			\|Providing a summary of the information outlined in long legal documents related to a product or service, such as end-user license agreements or terms of service documents, that consumers with little or no legal system experience can understand.
	\|}		\|}
	----		----
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	*Are there [[DRM]] measures in place?		*Are there [[DRM]] measures in place?

	== References ==		==References==
	[[Category:Common terms]]		[[Category:Common terms]]
	<references />		<references />

Drakeula: /* Examples */ wikilinks, refs heading

2025-09-22T05:16:58Z

Examples: wikilinks, refs heading

← Older revision		Revision as of 05:16, 22 September 2025
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	\|Offering a product or service for a single payment with no recurring fees for core functionality.		\|Offering a product or service for a single payment with no recurring fees for core functionality.
	\|-		\|-
	\|Right to Repair		\|[[Right to repair\|Right to Repair]]
	\|Designing products to be repairable by the consumer, and making parts, tools, manuals, and software accessible to the public.		\|Designing products to be repairable by the consumer, and making parts, tools, manuals, and software accessible to the public.
	\|-		\|-
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	\|Maintaining a simple and straightforward process for cancelling subscriptions without unnecessary steps.		\|Maintaining a simple and straightforward process for cancelling subscriptions without unnecessary steps.
	\|-		\|-
	\|Ownership ~~Model~~		\|[[Right to own\|Ownership model]]
	\|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely.		\|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely.
	\|-		\|-
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	*Are there [[DRM]] measures in place?		*Are there [[DRM]] measures in place?

			== References ==
	[[Category:Common terms]]		[[Category:Common terms]]
	<references />		<references />

AnotherConsumerRightsPerson: Changed formatting.

2025-09-08T19:57:08Z

Changed formatting.

Keith at 09:22, 12 August 2025

2025-08-12T09:22:59Z

← Older revision		Revision as of 09:22, 12 August 2025
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	~~{{ToneWarning}}~~
	Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers and offer fairness, transparency, and value:		Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers and offer fairness, transparency, and value:
	*;Transparency		*;Transparency

Burt79: Changed or removed some loaded words and bad grammar throughout the page. Reworded "Clear Cancellation Policy" description in the Examples table. Added punctuation to all descriptions in Examples table.

2025-08-12T07:48:13Z

Changed or removed some loaded words and bad grammar throughout the page. Reworded "Clear Cancellation Policy" description in the Examples table. Added punctuation to all descriptions in Examples table.

← Older revision		Revision as of 07:48, 12 August 2025
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	{{ToneWarning}}		{{ToneWarning}}
	Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers, offer fairness, transparency, and value:		Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers and offer fairness, transparency, and value:
	*;Transparency		*;Transparency
	::Clearly disclosing pricing, terms, conditions, and product information upfront.		::Clearly disclosing pricing, terms, conditions, and product information upfront.
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	*;Consumer control and choice		*;Consumer control and choice
	::Giving customers ~~genuine~~ options, ~~easy~~ cancellation, ownership rights, and repair ability.		::Giving customers options, simple cancellation, ownership rights, and repair ability.

	*;Longevity and durability		*;Longevity and durability
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	*;Respectful support		*;Respectful support
	::Providing accessible, helpful, and fair customer service to resolve issues.		::Providing accessible, helpful, and fair customer service to identify and resolve issues.

	==Examples==		==Examples==
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	\|-		\|-
	\|One-Time Purchase		\|One-Time Purchase
	\|Offering a product or service for a single payment with no recurring fees for core functionality		\|Offering a product or service for a single payment with no recurring fees for core functionality.
	\|-		\|-
	\|Right to Repair		\|Right to Repair
	\|Designing products to be repairable, and making parts, tools, manuals and software accessible		\|Designing products to be repairable by the consumer, and making parts, tools, manuals, and software accessible to the public.
	\|-		\|-
	\|Transparent Pricing		\|Transparent Pricing
	\|Clearly displaying the full price (including all mandatory fees/taxes) upfront in advertising or early during checkout		\|Clearly displaying the full price (including all mandatory fees/taxes) upfront in advertising or early during checkout.
	\|-		\|-
	\|Fair Return Policy		\|Fair Return Policy
	\|Offering ~~easy~~ returns, exchanges, or refunds within a reasonable ~~timeframe~~		\|Offering returns, exchanges, or refunds within a reasonable time frame.
	\|-		\|-
	\|Clear Cancellation Policy		\|Clear Cancellation Policy
	\|~~Making it~~ simple and straightforward for ~~consumers to cancel~~ subscriptions without ~~hoops~~		\|Maintaining a simple and straightforward process for cancelling subscriptions without unnecessary steps.
	\|-		\|-
	\|Ownership Model		\|Ownership Model
	\|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely		\|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely.
	\|-		\|-
	\|Honest Marketing		\|Honest Marketing
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	\|-		\|-
	\|Privacy By Design		\|Privacy By Design
	\|A product or service is designed in a way that collecting metadata and accessing users' information is technically impossible even for the manufacturer ~~and~~ the entity running the service.		\|A product or service is designed in a way that collecting metadata and accessing users' information is technically impossible even for the manufacturer or the entity running the service.
	\|}		\|}
	----		----

	===Subscription or single purchase===		===Subscription or single purchase===
	Subscriptions prioritize continuous access and updates, while one-time purchases emphasize ~~upfront~~ ownership.		Subscriptions prioritize continuous access and updates, while one-time purchases emphasize ownership.

	====One-time====		====One-time====
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	====Considerations for subscription plans====		====Considerations for subscription plans====

	*Does this service update frequently or at least within the subscription ~~timeframe~~?		*Does this service update frequently or at least within the subscription time frame?
	*How long will I be needing this service, and will it be compatible with me for that amount of time?		*How long will I be needing this service, and will it be compatible with me for that amount of time?

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	*Will I be able to effectively download and store this?		*Will I be able to effectively download and store this?
	*Does the product contain ~~intrusive~~ DRM protections?		*Does the product contain DRM protections?
	*Does it have any dependencies, and can those dependencies become redundant?		*Does it have any dependencies, and can those dependencies become redundant?
	**Example: Products designed for a limited set of operating systems that may become outdated		**Example: Products designed for a limited set of operating systems that may become outdated

	===Source availability===		===Source availability===
	Oftentimes companies will ~~not provide or~~ [[security through obscurity\|actively obscure]] details about ~~how~~ a product ~~works~~. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them.		Oftentimes, companies will [[security through obscurity\|actively obscure]], or simply not provide, details about a product's functionality. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them.

	====Considerations for physical goods====		====Considerations for physical goods====

2A02:810D:548D:E500:B977:82D5:60E9:386: /* Examples */ Add "Privacy By Design"

2025-08-07T15:03:25Z

Examples: Add "Privacy By Design"

← Older revision		Revision as of 15:03, 7 August 2025
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	\|Proactive Customer Support		\|Proactive Customer Support
	\|Offering readily available support to identify and resolve issues efficiently.		\|Offering readily available support to identify and resolve issues efficiently.
			\|-
			\|Privacy By Design
			\|A product or service is designed in a way that collecting metadata and accessing users' information is technically impossible even for the manufacturer and the entity running the service.
	\|}		\|}
	----		----

Watermullins: added suggestion, tweaked wording

2025-08-07T00:49:54Z

added suggestion, tweaked wording

DzLamme: formatting

2025-08-04T11:14:57Z

formatting

DzLamme: /* Subscription */ grammar

2025-08-04T11:00:25Z

Subscription: grammar

← Older revision		Revision as of 11:00, 4 August 2025
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	::'''Positives'''<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>		::'''Positives'''<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>
	::*No long-term financial commitment required.		::*No long-term financial commitment required.
	::*No ongoing costs allows customers to avoid recurring fees.		::*No ongoing costs allows customers to avoid recurring fees.
	::*The users retains access indefinitely without dependency on the provider.		::*The users retains access indefinitely without dependency on the provider.
	::'''Negatives'''<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::'''Negatives'''<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
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	::*Lower entry cost spreads payments over time, making services more accessible.		::*Lower entry cost spreads payments over time, making services more accessible.
	::*Subscribers receive continuous updates, ongoing improvements, and support.		::*Subscribers receive continuous updates, ongoing improvements, and support.
	::*Businesses get a predictable ~~recurring~~ revenue stream from recurring payments.		::*Businesses get a predictable revenue stream from recurring payments.
	::'''Negatives'''<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::'''Negatives'''<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
	::*Long-term cost may become more expensive over time than a one-time purchase.		::*Long-term cost may become more expensive over time than a one-time purchase.
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	[[Category:Common terms]]		[[Category:Common terms]]
			<references />

← Older revision		Revision as of 19:57, 8 September 2025
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	----		----

	===Subscription or single purchase===		==Subscription or single purchase==
	Subscriptions prioritize continuous access and updates, while one-time purchases emphasize ownership.		Subscriptions prioritize continuous access and updates, while one-time purchases emphasize ownership.

	====One-time====		===One-time===
	:A single payment granting permanent ownership or access to a physical product or lifetime software license.		:A single payment granting permanent ownership or access to a physical product or lifetime software license.
	::Positives<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>		::Positives<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>
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	::*Businesses rely on new sales for sustained income.		::*Businesses rely on new sales for sustained income.

	====Subscription====		===Subscription===
	:Recurring monthly or annual payments provide ongoing access to a product or service.		:Recurring monthly or annual payments provide ongoing access to a product or service.
	::Positives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::Positives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
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	::*Subscription fatigue may cause consumers to feel overwhelmed by multiple recurring charges.		::*Subscription fatigue may cause consumers to feel overwhelmed by multiple recurring charges.

	====Considerations for subscription plans====		===Considerations for subscription plans===

	*Does this service update frequently or at least within the subscription time frame?		*Does this service update frequently or at least within the subscription time frame?
	*How long will I be needing this service, and will it be compatible with me for that amount of time?		*How long will I be needing this service, and will it be compatible with me for that amount of time?

	====Considerations for one-time purchases====		===Considerations for one-time purchases===

	*Will I need this for more than a single month (or subscription period)?		*Will I need this for more than a single month (or subscription period)?
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	Services that run exclusively online innately allow the company to maintain greater control over how their products operate and are received. This form of control can lead to changes in the product that can improve it, but can otherwise also introduce a myriad of issues such as incompatibility and the removal of functionality. Digital goods that are completely operational offline allow the consumer to decide how long those goods will be used. As long as the downloaded product can be stored and correctly rendered, it has no expiration.		Services that run exclusively online innately allow the company to maintain greater control over how their products operate and are received. This form of control can lead to changes in the product that can improve it, but can otherwise also introduce a myriad of issues such as incompatibility and the removal of functionality. Digital goods that are completely operational offline allow the consumer to decide how long those goods will be used. As long as the downloaded product can be stored and correctly rendered, it has no expiration.

	====Considerations for online services====		===Considerations for online services===

	*Is this product made for online connectivity and interaction?		*Is this product made for online connectivity and interaction?
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	**If so, is there legislation and effective enforcement in said organization's location that protects me from malicious practices with my data?		**If so, is there legislation and effective enforcement in said organization's location that protects me from malicious practices with my data?

	====Considerations for offline products====		===Considerations for offline products===

	*Will I be able to effectively download and store this?		*Will I be able to effectively download and store this?
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	Oftentimes, companies will [[security through obscurity\|actively obscure]], or simply not provide, details about a product's functionality. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them.		Oftentimes, companies will [[security through obscurity\|actively obscure]], or simply not provide, details about a product's functionality. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them.

	====Considerations for physical goods====		===Considerations for physical goods===

	*Does the product provide schematics?		*Does the product provide schematics?
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	**This helps product longevity by making repair easier, regardless of who performs the repair.		**This helps product longevity by making repair easier, regardless of who performs the repair.
	*Are there anti-repair measures in place?		*Are there anti-repair measures in place?
			===Considerations for digital goods===
	====Considerations for digital goods====

	*Is the source code available?		*Is the source code available?

← Older revision		Revision as of 00:49, 7 August 2025
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	::Negatives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::Negatives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
	::*Higher initial cost may deter budget-conscious buyers.		::*Higher initial cost may deter budget-conscious buyers.
	::*Limited updates and future improvements may require additional purchases.		::*Limited updates and future improvements may require additional purchases.
	::*Businesses rely on new sales for sustained income.		::*Businesses rely on new sales for sustained income.

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	===Offline product vs. online services for digital goods===		===Offline product vs. online services for digital goods===
	Services that run exclusively online innately allow the company to ~~have more~~ control over how their ~~product operates~~ and are received. This form of control can lead to changes in the product that can improve it, but can otherwise also introduce a myriad of issues such as incompatibility and the removal of functionality. Digital goods that are completely operational offline allow the consumer to decide how long those goods will be used. As long as the downloaded product can be stored and correctly rendered, it has no expiration.		Services that run exclusively online innately allow the company to maintain greater control over how their products operate and are received. This form of control can lead to changes in the product that can improve it, but can otherwise also introduce a myriad of issues such as incompatibility and the removal of functionality. Digital goods that are completely operational offline allow the consumer to decide how long those goods will be used. As long as the downloaded product can be stored and correctly rendered, it has no expiration.

	====Considerations for online services====		====Considerations for online services====
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	**Example: Online social games such as ''World of Warcraft''		**Example: Online social games such as ''World of Warcraft''
	*Is this product more secure online?		*Is this product more secure online?
			*Is required online connectivity an artificial constraint or is it legitimately necessary for the product's functionality?
	*How likely am I to maintain an internet connection to this service?		*How likely am I to maintain an internet connection to this service?
	*Can this service alter itself into an incompatible state? Can this service remove functionality that I need?		*Can this service alter itself into an incompatible state? Can this service remove functionality that I need?
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	*Will I be able to effectively download and store this?		*Will I be able to effectively download and store this?
			*Does the product contain intrusive DRM protections?
	*Does it have any dependencies, and can those dependencies become redundant?		*Does it have any dependencies, and can those dependencies become redundant?
	**Example: Products designed for a limited set of operating systems that may become outdated		**Example: Products designed for a limited set of operating systems that may become outdated

← Older revision		Revision as of 11:14, 4 August 2025
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	====One-time====		====One-time====
	:A single payment granting permanent ownership or access to a physical product or lifetime software license.		:A single payment granting permanent ownership or access to a physical product or lifetime software license.
	::~~'''~~Positives~~'''~~<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>		::Positives<ref name=":SubOne">{{Cite web \|last=Fernandes \|first=Lauren \|date=February 6, 2024 \|title=Consumer Outlook 2024 \|url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ \|website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web \|last=Goodbread \|first=Justin \|date=October 27, 2023 \|title=The Truth About Recurring Revenue \|url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ \|website=Forbes }}</ref>
	::*No long-term financial commitment required.		::*No long-term financial commitment required.
	::*No ongoing costs allows customers to avoid recurring fees.		::*No ongoing costs allows customers to avoid recurring fees.
	::*The users retains access indefinitely without dependency on the provider.		::*The users retains access indefinitely without dependency on the provider.
	::~~'''~~Negatives~~'''~~<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::Negatives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
	::*Higher initial cost may deter budget-conscious buyers.		::*Higher initial cost may deter budget-conscious buyers.
	::*Limited updates and future improvements may require additional purchases.		::*Limited updates and future improvements may require additional purchases.
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	====Subscription====		====Subscription====
	:Recurring monthly or annual payments provide ongoing access to a product or service.		:Recurring monthly or annual payments provide ongoing access to a product or service.
	::~~'''~~Positives~~'''~~<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::Positives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
	::*Lower entry cost spreads payments over time, making services more accessible.		::*Lower entry cost spreads payments over time, making services more accessible.
	::*Subscribers receive continuous updates, ongoing improvements, and support.		::*Subscribers receive continuous updates, ongoing improvements, and support.
	::*Businesses get a predictable revenue stream from recurring payments.		::*Businesses get a predictable revenue stream from recurring payments.
	::~~'''~~Negatives~~'''~~<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>		::Negatives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref>
	::*Long-term cost may become more expensive over time than a one-time purchase.		::*Long-term cost may become more expensive over time than a one-time purchase.
	::*Ongoing commitment requires active cancellation to stop payments.		::*Ongoing commitment requires active cancellation to stop payments.