Purism - Revision history

AnotherConsumerRightsPerson: create wplink for FOSS

2026-02-20T18:36:24Z

create wplink for FOSS

← Older revision		Revision as of 18:36, 20 February 2026
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	\|Website=https://puri.sm/		\|Website=https://puri.sm/
	}}		}}
	'''[[wikipedia:Purism_(company)\|Purism]]''' is a ~~[[Free~~ and open-source\|free-and-open-source]] hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a Linux distribution, PureOS, which works on both laptops and Purism phones.		'''[[wikipedia:Purism_(company)\|Purism]]''' is a {{wplink\|free and open-source software\|free and open source}} hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a Linux distribution, PureOS, which works on both laptops and Purism phones.

Bythmusters: Added Cargo template in place of Infobox

2026-01-11T22:39:53Z

Added Cargo template in place of Infobox

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 {{Incomplete}}{{ToneWarning}}
+{{CompanyCargo
 '''[[wikipedia:Purism_(company)|Purism]]''' is a [[Free and open-source|free-and-open-source]] hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a Linux distribution, PureOS, which works on both laptops and Purism phones.
 ==Incidents==

AnotherConsumerRightsPerson: teensy edits

2025-11-26T19:26:45Z

teensy edits

← Older revision		Revision as of 19:26, 26 November 2025
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	== Incidents ==		==Incidents==
	Incidents not mentioned here are in [[:Category:Purism]].		Incidents not mentioned here are in [[:Category:Purism]].

	=== Purism 5 Refund Controversy ===		===Purism 5 Refund Controversy (2022-2023)===
	Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you."		Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you."

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	Purism used "weasel words" by saying "You can then reply with your refund REQUEST" and then months later stating "the original policy was 'no refunds'", as requests do not have to be granted.		Purism used "weasel words" by saying "You can then reply with your refund REQUEST" and then months later stating "the original policy was 'no refunds'", as requests do not have to be granted.

	==Security Concerns==		=== Security Concerns ===

	==Take down Request==		=== Take down Request ===
	A former employee sent an email to Louis Rossmann after Louis released a [[YouTube]] video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee.		A former employee sent an email to Louis Rossmann after Louis released a [[YouTube]] video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee.

AnotherConsumerRightsPerson: widely preferred term is simply Linux, although this is controversial.

2025-11-26T19:25:42Z

widely preferred term is simply Linux, although this is controversial.

← Older revision		Revision as of 19:25, 26 November 2025
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	{{Incomplete}}{{ToneWarning}}		{{Incomplete}}{{ToneWarning}}

	'''[[wikipedia:Purism_(company)\|Purism]]''' is a [[Free and open-source\|free-and-open-source]] hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a ~~GNU/~~Linux distribution, PureOS, which works on both laptops and Purism phones.		'''[[wikipedia:Purism_(company)\|Purism]]''' is a [[Free and open-source\|free-and-open-source]] hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a Linux distribution, PureOS, which works on both laptops and Purism phones.

	{{InfoboxCompany		{{InfoboxCompany

AnotherConsumerRightsPerson: fix headings

2025-11-26T19:25:08Z

fix headings

← Older revision		Revision as of 19:25, 26 November 2025
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	}}		}}

	~~<!-- This article is missing a section about~~ Purism ~~5 refund controversy~~. ~~-->~~==Purism 5 Refund Controversy==		== Incidents ==
			Incidents not mentioned here are in [[:Category:Purism]].

			=== Purism 5 Refund Controversy ===
	Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you."		Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you."

Beanie Bo: Incomplete notice for lack of references and in-text citations. Tone notice for what appears to be original research

2025-09-29T22:51:09Z

Incomplete notice for lack of references and in-text citations. Tone notice for what appears to be original research

← Older revision		Revision as of 22:51, 29 September 2025
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	{{~~StubNotice~~}}		{{Incomplete}}{{ToneWarning}}

	'''[[wikipedia:Purism_(company)\|Purism]]''' is a [[Free and open-source\|free-and-open-source]] hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a GNU/Linux distribution, PureOS, which works on both laptops and Purism phones.		'''[[wikipedia:Purism_(company)\|Purism]]''' is a [[Free and open-source\|free-and-open-source]] hardware and software company that manufactures Linux-based phones, tablets, and workstations. The company has vowed to only ship free-and-open-source software and firmware with their hardware, and to create devices that respect the user's privacy, security, and freedom. The company maintains a GNU/Linux distribution, PureOS, which works on both laptops and Purism phones.

NoGoodDeed: Add link for 'YouTube'

2025-09-29T22:03:39Z

Add link for 'YouTube'

← Older revision		Revision as of 22:03, 29 September 2025
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	==Take down Request==		==Take down Request==
	A former employee sent an email to Louis Rossmann after Louis released a YouTube video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee.		A former employee sent an email to Louis Rossmann after Louis released a [[YouTube]] video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee.

	==References==		==References==

NoGoodDeed: Fix typos & add missing words

2025-09-29T22:02:06Z

Fix typos & add missing words

Mandle Rex: documented the content re: refund scam. will work on the rest later.

2025-04-12T10:02:32Z

documented the content re: refund scam. will work on the rest later.

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 }}
-<!-- This article is missing a section about Purism 5 refund controversy. -->
+<!-- This article is missing a section about Purism 5 refund controversy. -->== Purism 5 Refund Controversy ==
 ==References==
-{{Reflist}}
+https://www.youtube.com/watch?v=wKegmu0V75s
 [[Category:Purism]]

Mr Pollo at 00:10, 4 March 2025

2025-03-04T00:10:18Z

← Older revision		Revision as of 00:10, 4 March 2025
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	}}		}}

	==<!-- This article is missing a section about Purism 5 refund controversy. -->==		<!-- This article is missing a section about Purism 5 refund controversy. -->
			==References==
	[[Category:~~Home computer hardware companies]]~~		{{Reflist}}
	~~[[Category:Mobile phone manufacturers]]~~		[[Category:Purism]]
	~~[[Category:Netbook manufacturers]]~~
	~~[[Category:Online retailers~~]]

← Older revision		Revision as of 22:02, 29 September 2025
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	}}		}}

	<!-- This article is missing a section about Purism 5 refund controversy. -->== Purism 5 Refund Controversy ==		<!-- This article is missing a section about Purism 5 refund controversy. -->==Purism 5 Refund Controversy==
	Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a ~~preorder~~ in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you."		Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you."

	Purism responded by saying "Okay, this is a PRE-order from 2019. ETA is Q4 2022/Q1/2023, once we reach it our shipping queue we will contact you. You can then reply with your refund request. Per out policy we can't cancel a pre-order until we reach it in the shipping queue."		Purism responded by saying "Okay, this is a PRE-order from 2019. ETA is Q4 2022/Q1/2023, once we reach it our shipping queue we will contact you. You can then reply with your refund request. Per out policy we can't cancel a pre-order until we reach it in the shipping queue."

	This a tactic used by companies in hopes that the customer forgets about the refund request.		This tactic is used by companies in hopes that the customer forgets about the refund request.

	In Q2 2023(11 April 2023) The customer emailed Purism and they created a ticket saying "When it is being processed my colleagues from our financial department will contact you to confirm the details"		In Q2 2023(11 April 2023) The customer emailed Purism and they created a ticket saying "When it is being processed my colleagues from our financial department will contact you to confirm the details"
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	At least 2 emails were sent asking for an update, with no response from Purism.		At least 2 emails were sent asking for an update, with no response from Purism.

	On 26 July 2023, Purism responded by saying that "I am sorry, the original policy was 'no refunds'. which is enforced now when we reached shipping parity." and "I'm afraid at the moment we can only offer you to have the phone shipped... Alternatively, we could provide a store credit for the amount you funded the phone with(and add up to 20% of the value), in case you are interested in purchasing something else from our store"		On 26 July 2023, Purism responded by saying that "I am sorry, the original policy was 'no refunds'. which is enforced now when we reached shipping parity." and "I'm afraid at the moment we can only offer you to have the phone shipped... Alternatively, we could provide a store credit for the amount you funded the phone with (and add up to 20% of the value), in case you are interested in purchasing something else from our store"

	Purism used "weasel words" by saying "You can then reply with your refund REQUEST" and then months later stating "the original ~~police~~ was 'no refunds'", as requests do not have to be granted.		Purism used "weasel words" by saying "You can then reply with your refund REQUEST" and then months later stating "the original policy was 'no refunds'", as requests do not have to be granted.

	== Security Concerns ==		==Security Concerns==

	== Take down Request ==		==Take down Request==
	A former employee sent an email to Louis Rossmann after Louis released a ~~youtube~~ video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee.		A former employee sent an email to Louis Rossmann after Louis released a YouTube video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee.

	==References==		==References==