Qantas - Revision history

1.145.181.86: /* Data Breach (2025) */

2026-03-18T10:13:42Z

Data Breach (2025)

← Older revision		Revision as of 10:13, 18 March 2026
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	==Incidents==		==Incidents==

	=== Data Breach (2025) ===		===Data Breach (2025)===
	In July 2025 a large data breach affected an estimated 5.7 million Qantas customers after a data breach of an off-shore call centre located in the Philippines. ~~This~~ data ~~was said to include~~ email addresses, ~~names~~ and ~~frequent flyer numbers~~ of customers and was claimed to be released to the dark web by cyber-criminal organisation "Scattered Lapsus$ Hunters". This may place many customers at risk of targeted scams, however as of October 2025 the severity of this impact is not clear.		In July 2025 a large data breach affected an estimated 5.7 million Qantas customers after a data breach of an off-shore call centre located in the Philippines. Qantas informed customers that data in the compromised system included addresses, names, phone numbers, email addresses, Qantas Frequent Flyer numbers, Status tiers, Qantas Frequent Flyer points balances, and Status Credits balances of customers, and was claimed to be released to the dark web by cyber-criminal organisation "Scattered Lapsus$ Hunters". This may place many customers at risk of targeted scams, however as of October 2025 the severity of this impact is not clear.

	===Sale of tickets for cancelled services (2023)===		===Sale of tickets for cancelled services (2023)===

Bananabot: Added archive URLs for 2 citation(s) using CRWCitationBot

2026-02-23T07:13:33Z

Added archive URLs for 2 citation(s) using CRWCitationBot

← Older revision		Revision as of 07:13, 23 February 2026
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	{{Main\|Qantas - Sale of tickets for cancelled services (Ghost Flights)}}		{{Main\|Qantas - Sale of tickets for cancelled services (Ghost Flights)}}

	In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>		In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers ([http://web.archive.org/web/20260118175754/https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers Archived])</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers ([http://web.archive.org/web/20251104025729/https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers Archived])</ref>

	==='''Flight Credits (2022)'''===		==='''Flight Credits (2022)'''===

Bythmusters: Copied info from infobox to cargo

2026-01-25T14:56:01Z

Copied info from infobox to cargo

← Older revision		Revision as of 14:56, 25 January 2026
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	{{~~DISPLAYTITLE:Qantas Airways}}~~		{{CompanyCargo
	~~{{InfoboxCompany~~		\|Description=
	\| ~~Name~~ = ~~{{PAGENAME}}~~		\|Founded=1920
	\| ~~Type~~ =~~Private~~		\|Industry=Airlines, Aviation
	\| ~~Founded~~ =~~1920~~		\|Logo=Qantas.svg
	\| ~~Industry~~ =~~Airline~~		\|ParentCompany=
	\| ~~Official~~ Website =https://www.qantas.com.au		\|Type=Private
	~~\| Logo =Qantas.svg~~		\|Website=https://www.qantas.com.au
	}}		}}

	[[Wikipedia:Qantas\|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world.		[[Wikipedia:Qantas\|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world.

144.48.37.61: Added section to incidents section explaining 2025 Qantas data breach

2025-10-12T10:27:46Z

Added section to incidents section explaining 2025 Qantas data breach

← Older revision		Revision as of 10:27, 12 October 2025
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	==Incidents==		==Incidents==

			=== Data Breach (2025) ===
			In July 2025 a large data breach affected an estimated 5.7 million Qantas customers after a data breach of an off-shore call centre located in the Philippines. This data was said to include email addresses, names and frequent flyer numbers of customers and was claimed to be released to the dark web by cyber-criminal organisation "Scattered Lapsus$ Hunters". This may place many customers at risk of targeted scams, however as of October 2025 the severity of this impact is not clear.

	===Sale of tickets for cancelled services (2023)===		===Sale of tickets for cancelled services (2023)===

2001:8003:8C3C:8200:ACB7:87A8:EE32:4752: /* Consumer impact summary */ fixed typo

2025-06-14T09:26:26Z

Consumer impact summary: fixed typo

← Older revision		Revision as of 09:26, 14 June 2025
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	*Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.		*Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.
	*Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.		*Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.
	*Customer Service Responsiveness: There have be repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues		*Customer Service Responsiveness: There have been repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues

	====Operational Transparency and Reliability====		====Operational Transparency and Reliability====

Mingyee: Proper main article hatnote

2025-03-16T15:53:31Z

Proper main article hatnote

← Older revision		Revision as of 15:53, 16 March 2025
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	===Sale of tickets for cancelled services (2023)===		===Sale of tickets for cancelled services (2023)===
	''Main ~~article:'' [[~~Qantas - Sale of tickets for cancelled services (Ghost Flights)~~\|Sale of tickets for cancelled services (Ghost Flights)]]~~		{{Main\|Qantas - Sale of tickets for cancelled services (Ghost Flights)}}

	In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>		In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

Dunners: broken link

2025-03-16T12:36:24Z

broken link

← Older revision		Revision as of 12:36, 16 March 2025
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	==Consumer impact summary==		==Consumer impact summary==

	==== Anti Consumer Behaviour ====		====Anti Consumer Behaviour====

	* Difficulties with Refunds and Credits - Some customers have reported challenges in obtaining refunds or utilising flight credits		*Difficulties with Refunds and Credits - Some customers have reported challenges in obtaining refunds or utilising flight credits
	* Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.		*Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.
	* Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.		*Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.
	* Customer Service Responsiveness: There have be repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues		*Customer Service Responsiveness: There have be repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues

	==== Operational Transparency and Reliability ====		====Operational Transparency and Reliability====
	There has been concerns about the airline's operational practices, including the accuracy of flight information and the management of flight schedules, as highlighted by the flight cancellation case.		There has been concerns about the airline's operational practices, including the accuracy of flight information and the management of flight schedules, as highlighted by the flight cancellation case.

	==== Regulatory Compliance ====		====Regulatory Compliance====

	* Issues related to Qantas's adherence to consumer law and other relevant regulations, as evidenced by the ACCC's actions and the resulting penalties.		*Issues related to Qantas's adherence to consumer law and other relevant regulations, as evidenced by the ACCC's actions and the resulting penalties.

	==Incidents==		==Incidents==

	=== Sale of tickets for cancelled services (2023) ===		===Sale of tickets for cancelled services (2023)===
	''Main article:'' [[Sale of tickets for cancelled services (Ghost Flights)]]		''Main article:'' [[Qantas - Sale of tickets for cancelled services (Ghost Flights)\|Sale of tickets for cancelled services (Ghost Flights)]]

	In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>		In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

	=== '''Flight Credits (2022)''' ===		==='''Flight Credits (2022)'''===
	In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.		In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
	==References==		==References==

Dunners: Updated to align with new 'cleanup' weblinks updated, description expanded, CIS added, and formatting

2025-03-16T11:04:44Z

Updated to align with new 'cleanup' weblinks updated, description expanded, CIS added, and formatting

← Older revision		Revision as of 11:04, 16 March 2025
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			{{DISPLAYTITLE:Qantas Airways}}
	{{InfoboxCompany		{{InfoboxCompany
	\| Name = {{PAGENAME}}		\| Name = {{PAGENAME}}
Line 4:		Line 5:
	\| Founded =1920		\| Founded =1920
	\| Industry =Airline		\| Industry =Airline
	\| Official Website =www.qantas.com.au		\| Official Website =https://www.qantas.com.au
	\| Logo =Qantas.svg		\| Logo =Qantas.svg
	}}		}}

	[[Wikipedia:Qantas\|'''Qantas''']] is Australia's largest airline by fleet and ~~routes~~. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.		[[Wikipedia:Qantas\|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world.

			Operating from hubs in Sydney, Perth, Melbourne, and Brisbane, Qantas provides an extensive network of domestic and international services. The airline connects major Australian cities and offers flights to destinations across various continents, including Africa, Antarctica, Asia, Europe, North America, and South America. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

			Qantas is a founding member of the Oneworld airline alliance. Qantas offers various travel classes and provides services such as inflight dining and entertainment. The airline also operates a freight business and a loyalty program Qantas Frequent Flyer.. Its headquarters are located in Sydney, Australia.

	==Consumer impact summary==		==Consumer impact summary==

			==== Anti Consumer Behaviour ====

			* Difficulties with Refunds and Credits - Some customers have reported challenges in obtaining refunds or utilising flight credits
			* Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited.
			* Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards.
			* Customer Service Responsiveness: There have be repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues

			==== Operational Transparency and Reliability ====
			There has been concerns about the airline's operational practices, including the accuracy of flight information and the management of flight schedules, as highlighted by the flight cancellation case.

			==== Regulatory Compliance ====

			* Issues related to Qantas's adherence to consumer law and other relevant regulations, as evidenced by the ACCC's actions and the resulting penalties.

	==Incidents==		==Incidents==
	[[Sale of tickets for cancelled services (~~Ghost Flights~~)\|'''Sale of tickets for cancelled services~~'''~~]]
			=== Sale of tickets for cancelled services (2023) ===
			''Main article:'' [[Sale of tickets for cancelled services (Ghost Flights)]]

	In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>		In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>

	'''~~2022~~ Flight Credits'''		=== '''Flight Credits (2022)''' ===

	In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.		In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
	~~==See also==~~
	~~{{Placeholder box\|Link to relevant theme articles or companies with similar incidents.}}~~

	==References==		==References==
	{{reflist}}		{{reflist}}

	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]
			[[Category:Airlines]]

Emanuele: removed unnecessary category

2025-03-05T17:25:10Z

removed unnecessary category

← Older revision		Revision as of 17:25, 5 March 2025
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	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]
	~~[[Category:Companies]]~~
	~~[[Category:Airlines]]~~

Dunners: updated misspelling of Qantas, removed empty template sections, added link to incident page

2025-03-03T12:56:51Z

updated misspelling of Qantas, removed empty template sections, added link to incident page

← Older revision		Revision as of 12:56, 3 March 2025
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	}}		}}

	[[Wikipedia:Qantas\|'''~~Quantas~~''']] is Australia's largest airline by fleet and routes. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.		[[Wikipedia:Qantas\|'''Qantas''']] is Australia's largest airline by fleet and routes. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways.

	==Consumer impact summary==		==Consumer impact summary==
	~~{{Incomplete section}}~~
	==Incidents==		==Incidents==
			[[Sale of tickets for cancelled services (Ghost Flights)\|'''Sale of tickets for cancelled services''']]

	~~===Sale of tickets for cancelled services (Ghost Flights)===~~		In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>
	In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was ~~alleeged~~ selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref>
			'''2022 Flight Credits'''

	~~===2022 Flight Credits===~~
	In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.		In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures.
	~~===Example incident two (''date'')===~~
	~~...~~

	~~==Products==~~
	==See also==		==See also==
	{{Placeholder box\|Link to relevant theme articles or companies with similar incidents.}}		{{Placeholder box\|Link to relevant theme articles or companies with similar incidents.}}