Teamviewer Terminates Perpetual Licenses - Revision history

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2026-02-23T07:50:21Z

Added archive URLs for 2 citation(s) using CRWCitationBot

← Older revision		Revision as of 07:50, 23 February 2026
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	===TeamViewer's response===		===TeamViewer's response===
	Customers were sent the following email:<ref>{{Cite web \|title=Customer notice to "upgrade" \|url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe \|website=TeamViewer}}</ref>		Customers were sent the following email:<ref>{{Cite web \|title=Customer notice to "upgrade" \|url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe \|website=TeamViewer \|archive-url=http://web.archive.org/web/20250820182219/https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe \|archive-date=20 Aug 2025}}</ref>
	{\| class="wikitable"		{\| class="wikitable"
	\|Dear Customer,		\|Dear Customer,
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	One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web \|date=15 May 2023 \|title=Commercial use suspected \|url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ \|url-status=live \|archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ \|archive-date=8 Feb 2025 \|access-date=21 Jun 2025 \|website=TeamViewer Support}}</ref>		One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web \|date=15 May 2023 \|title=Commercial use suspected \|url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ \|url-status=live \|archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ \|archive-date=8 Feb 2025 \|access-date=21 Jun 2025 \|website=TeamViewer Support}}</ref>

	This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news \|last=LMG Clips \|date=Jun 23, 2025 \|title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing \|url=https://www.youtube.com/watch?v=uDfCYF0PLac \|access-date=Jun 23, 2025 \|work=[[YouTube]]}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?'''		This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news \|last=LMG Clips \|date=Jun 23, 2025 \|title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing \|url=https://www.youtube.com/watch?v=uDfCYF0PLac \|access-date=Jun 23, 2025 \|work=[[YouTube]] \|archive-url=https://preservetube.com/watch?v=uDfCYF0PLac \|archive-date=23 Feb 2026}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?'''

	- After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h		- After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h

Bythmusters: added cargo

2026-02-03T03:11:27Z

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← Older revision		Revision as of 03:11, 3 February 2026
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			{{IncidentCargo
			\|Company=TeamViewer
			\|StartDate=
			\|EndDate=
			\|Status=
			\|ProductLine=
			\|Product=TeamViewer 11, TeamViewer 12
			\|ArticleType=
			\|Type=Broken Promise
			\|Description=
			}}
	[[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure.<ref name=":0">{{Cite web \|last=JeanK (Community Manager) \|date=26 May 2025 \|title=End of support for TeamViewer versions 11 and 12 \|url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 \|url-status=live \|archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 \|archive-date=18 Jun 2025 \|access-date=21 Jun 2025 \|via=Teamviewer Community}}</ref> Versions 11 and 12 were the last versions of TeamViewer that were not subscription based. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.		[[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure.<ref name=":0">{{Cite web \|last=JeanK (Community Manager) \|date=26 May 2025 \|title=End of support for TeamViewer versions 11 and 12 \|url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 \|url-status=live \|archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 \|archive-date=18 Jun 2025 \|access-date=21 Jun 2025 \|via=Teamviewer Community}}</ref> Versions 11 and 12 were the last versions of TeamViewer that were not subscription based. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.

InTransparencyWeTrust: Move incident related content into incident article

2025-06-26T09:33:55Z

Move incident related content into incident article

← Older revision		Revision as of 09:33, 26 June 2025
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	[[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure. Versions 11 and 12 were the last versions of TeamViewer that were not subscription based.		[[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure.<ref name=":0">{{Cite web \|last=JeanK (Community Manager) \|date=26 May 2025 \|title=End of support for TeamViewer versions 11 and 12 \|url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 \|url-status=live \|archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 \|archive-date=18 Jun 2025 \|access-date=21 Jun 2025 \|via=Teamviewer Community}}</ref> Versions 11 and 12 were the last versions of TeamViewer that were not subscription based. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.

	==Background==		==Background==
	TeamViewer built its business on a perpetual licensing model. The initial licensing fee was substantial at the time, but licensees were given the option of paying for upgrades at a discount that would contain new features and enhancements. Licensees were also promised that should they not need the new features, they would not be forced to upgrade. Licensees could continue to use their existing version in perpetuity. TeamViewer 12 was the last version that allowed perpetual licensing.		TeamViewer built its business on a perpetual licensing model. The initial licensing fee was substantial at the time, but licensees were given the option of paying for upgrades at a discount that would contain new features and enhancements. Licensees were also promised that should they not need the new features, they would not be forced to upgrade. Licensees could continue to use their existing version in perpetuity. TeamViewer 12 was the last version that allowed perpetual licensing. The licensing model of TeamViewer products has been changed, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web \|last=Yuri_T \|date=27 Feb 2019 \|title=Perpetual licence option? \|url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 \|url-status=live \|archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 \|archive-date=21 Jun 2025 \|access-date=21 Jun 2025 \|website= \|via=TeamViewer Community}}</ref>

	==Perpetual Users LAN only==		==Perpetual Users LAN only==
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			In the original post, TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.<ref name=":0" />

	==Lawsuit==		==Lawsuit==
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	==Consumer response==		==Consumer response==
	{{~~Placeholder box~~\|~~Summary~~ and ~~key issues of prevailing sentiment from~~ the ~~consumers~~ and ~~commentators that can~~ be ~~documented via articles~~, ~~emails~~ to ~~support~~, ~~reviews and forum posts~~.}}		One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web \|date=15 May 2023 \|title=Commercial use suspected \|url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ \|url-status=live \|archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ \|archive-date=8 Feb 2025 \|access-date=21 Jun 2025 \|website=TeamViewer Support}}</ref>

			This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news \|last=LMG Clips \|date=Jun 23, 2025 \|title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing \|url=https://www.youtube.com/watch?v=uDfCYF0PLac \|access-date=Jun 23, 2025 \|work=[[YouTube]]}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?'''

			- After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h

			- You will still be able to use these versions for local (LAN) connections, where both devices are on the same network, but internet-based remote sessions will no longer be available

			'''Your options'''

			We highly encourage you to consider upgrading to the latest version of TeamViewer. As a valued customer, we are pleased to offer you an '''exclusive upgrade discount''' should you choose to transition to a subscription plan.</blockquote>

	==See also==		==See also==

	* [[Lifetime license removal]]		*[[Lifetime license removal]]
	* [[Adobe Lightroom: Perpetual to Subscription Transition]]		*[[Adobe Lightroom: Perpetual to Subscription Transition]]
	* [[Bandicam perpetual license invalidation]]		*[[Bandicam perpetual license invalidation]]

	==References==		==References==
	{{reflist}}		{{reflist}}
	[[Category:TeamViewer]]		[[Category:TeamViewer]]

InTransparencyWeTrust: List related incidents under the see also of the incident

2025-06-26T09:23:21Z

List related incidents under the see also of the incident

← Older revision		Revision as of 09:23, 26 June 2025
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	{{Placeholder box\|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}		{{Placeholder box\|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}
	==See also==		==See also==
	~~{{Placeholder box\|Link~~ to ~~relevant theme articles or products with similar incidents.}}~~
			* [[Lifetime license removal]]
			* [[Adobe Lightroom: Perpetual to Subscription Transition]]
			* [[Bandicam perpetual license invalidation]]

	==References==		==References==
	{{reflist}}		{{reflist}}
	[[Category:TeamViewer]]		[[Category:TeamViewer]]

InTransparencyWeTrust: Apply incident template

2025-06-26T09:17:53Z

Apply incident template

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Simprocity: Creation

2025-06-25T21:09:51Z

Creation

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{{InfoboxProductLine
| Title = Teamviewer
| Release Year =2016
| Product Type =Software
| In Production =Yes
| Official Website =www.teamviewer.com
| Logo =TeamViewer.png
}}
{{Placeholder box|Teamviewer terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure. Versions 11 and 12 were the last versions of Teamviewer that were not subscription based.}}

==Perpetual Users LAN only==
{{Placeholder box|Teamviewer built its business on a perpetual licensing model. The initial licensing fee was substantial at the time, but licensees were given the option of paying for upgrades at a discount that would contain new features and enhancements. Licensees were also promised that should they not need the new features, they would not be forced to upgrade. Licensees could continue to use their existing version in perpetuity.

Teamviewer 12 was the last version that allowed perpetual licensing. As of an email dated 6/3/2025, the final perpetual version will no longer function outside of a Local Area Network.

In addition, Teamviewer has also removed features from the product and reintroducting similar features in new product. Teamviewer removed the meeting capability in Teamviewer 13 with the introduction of Blizz (now Teamviewer Meeting).

Teamviewer is offering discounts to the subscription version for perpetual users}}

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
{{Placeholder box|Replace the placeholder text in the sections below with the incidents that affect this product and a short summary. Also replace the link so it point to the right product line or company article.}}
===Example incident one (''date'')===
{{Main|1=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe}}
{| class="wikitable"
|Dear Customer, 

Thank you for being a valued TeamViewer customer. 

We’re reaching out to inform you of an important update regarding your TeamViewer license. Support for TeamViewer versions '''11 and 12''' will officially end on '''31 December 2025''', as we continue advancing the security and performance of our remote connectivity platform.

'''How does this affect you?'''

* After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.
* You will still be able to use these versions for local (LAN) connections, where both devices are on the same network, but internet-based remote sessions will no longer be available.

'''Why this change?'''

As technology and security standards evolve, older software versions like TeamViewer 11 and 12 become more susceptible to vulnerabilities and lack the capabilities to support modern features. Continuing to maintain these legacy versions not only poses security risks but also limits our ability to provide you with the most stable and secure experience.

By transitioning to the latest TeamViewer Remote platform, you’ll benefit from:

* Stronger security with the latest standards and encryption protocols
* More stable and responsive connections across devices and platforms
* Continuous access to innovations like AI-powered support and new productivity tools

This change ensures that you can continue to rely on TeamViewer for secure, efficient, and cutting-edge remote connectivity.

'''Your options'''

We highly encourage you to consider upgrading to the latest version of TeamViewer. As a valued customer, we are pleased to offer you an '''exclusive upgrade discount''' should you choose to transition to a subscription plan.

To explore your options or to speak with a member of our support team, please click below:

{| class="wikitable"
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{| class="wikitable"
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|'''Contact Us'''
|-
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|}

===Example incident two (''date'')===
...

Incidents affecting all of the product line/company's products can be found in the product line/company article: [[Product line title]]/[[Company article title]]

==See also==
{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]