Telstra - Revision history

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2026-02-24T12:44:25Z

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	===Locking purchased content behind new Fetch hardware and discontinuation bricking of Telstra TV devices.===		===Locking purchased content behind new Fetch hardware and discontinuation bricking of Telstra TV devices.===
	In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>		In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services ([https://web.archive.org/web/20260224105908/https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services Archived])</ref>

	In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-url=http://web.archive.org/web/20250918023448/https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-date=18 Sep 2025}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846 \|archive-url=https://web.archive.org/web/20260224110000/https://forums.whirlpool.net.au/archive/2789846 \|archive-date=24 Feb 2026}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />		In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-url=http://web.archive.org/web/20250918023448/https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-date=18 Sep 2025}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846 \|archive-url=https://web.archive.org/web/20260224110000/https://forums.whirlpool.net.au/archive/2789846 \|archive-date=24 Feb 2026}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />

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2026-02-24T11:00:18Z

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← Older revision		Revision as of 11:00, 24 February 2026
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	In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>		In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>

	In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-url=http://web.archive.org/web/20250918023448/https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-date=18 Sep 2025}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />		In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-url=http://web.archive.org/web/20250918023448/https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-date=18 Sep 2025}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846 \|archive-url=https://web.archive.org/web/20260224110000/https://forums.whirlpool.net.au/archive/2789846 \|archive-date=24 Feb 2026}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />

	Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.		Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.

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2026-02-23T13:04:04Z

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← Older revision		Revision as of 13:04, 23 February 2026
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	===Repeated overcharging customers for inactive services===		===Repeated overcharging customers for inactive services===
	In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref>		In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020 ([http://web.archive.org/web/20250708192306/https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020 Archived])</ref>

	A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web \|date=2 Dec 2023 \|title=Telstra pays $24 million in penalties and refunds after wrongly charging customers \|url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers \|archive-url=http://web.archive.org/web/20250803185546/https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers \|archive-date=3 Aug 2025}}</ref>		A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web \|date=2 Dec 2023 \|title=Telstra pays $24 million in penalties and refunds after wrongly charging customers \|url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers \|archive-url=http://web.archive.org/web/20250803185546/https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers \|archive-date=3 Aug 2025}}</ref>
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	===Selling mobile contracts to customers who cannot afford them===		===Selling mobile contracts to customers who cannot afford them===
	Between January 2016 and August 2018 representatives at Telstra stores sold unaffordable contracts to 108 Indigenous customers. Sales staff manipulated credit assessments, misrepresented products as free and exploited language barriers. In 2020 the ACCC instituted Federal Court proceedings against Telstra for unconscionable conduct and the Federal Court ordered Telstra to pay $50 Million in penalties. <ref>ACCC - Telstra to pay $50m penalty for unconscionable sales to Indigenous consumers https://www.accc.gov.au/media-release/telstra-to-pay-50m-penalty-for-unconscionable-sales-to-indigenous-consumers</ref>		Between January 2016 and August 2018 representatives at Telstra stores sold unaffordable contracts to 108 Indigenous customers. Sales staff manipulated credit assessments, misrepresented products as free and exploited language barriers. In 2020 the ACCC instituted Federal Court proceedings against Telstra for unconscionable conduct and the Federal Court ordered Telstra to pay $50 Million in penalties. <ref>ACCC - Telstra to pay $50m penalty for unconscionable sales to Indigenous consumers https://www.accc.gov.au/media-release/telstra-to-pay-50m-penalty-for-unconscionable-sales-to-indigenous-consumers ([http://web.archive.org/web/20251213082437/https://www.accc.gov.au/media-release/telstra-to-pay-50m-penalty-for-unconscionable-sales-to-indigenous-consumers Archived])</ref>

	==References==		==References==
	<references />		<references />
	[[Category:Telstra Group Limited]]		[[Category:Telstra Group Limited]]

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Bythmusters: Added Cargo template in place of Infobox

2026-01-08T04:35:42Z

Added Cargo template in place of Infobox

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			{{CompanyCargo
	{{~~InfoboxCompany~~		\|Description=Australian telecommunications company providing telephone service and mobile and home internet access.
	\| ~~Name~~ = ~~Telstra~~		\|Founded=1975
	~~\| Type = Public~~		\|Industry=Telecommunications
	\| Founded = 1975		\|Logo=Telstra.png
	\| Industry = Telecommunications		\|ParentCompany=
	\| ~~Official~~ Website = https://telstra.com.au/		\|Type=Public
	~~\| Logo = Telstra.png~~		\|Website=https://telstra.com.au/
	}}		}}

2A00:23C8:2384:101:B34:3E7B:6AF4:18CF: fixed cite error

2025-11-06T23:00:27Z

fixed cite error

← Older revision		Revision as of 23:00, 6 November 2025
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	In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>		In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>

	In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|~~first~~=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />		In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />

	Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.		Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.

	===Repeated overcharging customers for inactive services===		===Repeated overcharging customers for inactive services===

2A02:C7C:1488:8700:24C9:1710:ECDD:A64B: fixed cite error

2025-11-06T10:53:20Z

fixed cite error

← Older revision		Revision as of 10:53, 6 November 2025
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	In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref>		In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref>

	A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web \|date=~~02 December~~ 2023 \|title=Telstra pays $24 million in penalties and refunds after wrongly charging customers \|url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers}}</ref>		A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web \|date=2 Dec 2023 \|title=Telstra pays $24 million in penalties and refunds after wrongly charging customers \|url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers}}</ref>

	===Reducing speeds on Belong NBN plans===		===Reducing speeds on Belong NBN plans===

94.156.206.24: Added additional context to the "Fetch TV" debacle. While most people focused on the removal of digital content, Telstra similar to Spotify just completely destroyed possibly hundreds of thousands devices instead of coming up with an EOL plan that would keep the devices working offline.

2025-10-19T08:17:34Z

Added additional context to the "Fetch TV" debacle. While most people focused on the removal of digital content, Telstra similar to Spotify just completely destroyed possibly hundreds of thousands devices instead of coming up with an EOL plan that would keep the devices working offline.

← Older revision		Revision as of 08:17, 19 October 2025
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	Telstra had agreed to a two-year undertaking with ACMA to take action on the breaches for future transactions, which is court enforceable if not followed.		Telstra had agreed to a two-year undertaking with ACMA to take action on the breaches for future transactions, which is court enforceable if not followed.

	===Locking purchased content behind new Fetch hardware===		===Locking purchased content behind new Fetch hardware and discontinuation bricking of Telstra TV devices.===
	In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>		In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>

			In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|first=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />

	Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.		Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.

Mr Pollo: Removing under development template after months of no progress

2025-08-11T22:23:41Z

Removing under development template after months of no progress

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	~~{{Under Development\|date=2025-01-14\|stage=Early\|priority=Low}}~~


	{{InfoboxCompany		{{InfoboxCompany
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	Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States.		Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States.

	==~~Controversies~~==		==Incidents==

	===Putting customers under risk of being scammed/defrauded===		===Putting customers under risk of being scammed/defrauded===

103.216.220.119: /* Controversy's */

2025-03-12T03:39:44Z

Controversy's

← Older revision		Revision as of 03:39, 12 March 2025
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	Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States.		Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States.

	==~~Controversy's~~==		==Controversies==

	===Putting customers under risk of being scammed/defrauded===		===Putting customers under risk of being scammed/defrauded===

← Older revision		Revision as of 07:48, 23 February 2026
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	}}		}}

	'''[[Wikipedia:Telstra\|Telstra Group Limited]]''' is Australia's largest telecommunications provider, offering a wide range of services including mobile, broadband, and fixed-line telephony to the Australian market. As of the latest data, Telstra supports approximately 22.5 million retail mobile services and 3.4 million fixed data services. <ref>Telstra - About Our Company - 2025-01-14: https://www.telstra.com.au/aboutus/our-company</ref><ref>Telstra Group Limited - Wikipedia: https://en.wikipedia.org/wiki/Telstra</ref>		'''[[Wikipedia:Telstra\|Telstra Group Limited]]''' is Australia's largest telecommunications provider, offering a wide range of services including mobile, broadband, and fixed-line telephony to the Australian market. As of the latest data, Telstra supports approximately 22.5 million retail mobile services and 3.4 million fixed data services. <ref>Telstra - About Our Company - 2025-01-14: https://www.telstra.com.au/aboutus/our-company ([http://web.archive.org/web/20260210195941/https://www.telstra.com.au/aboutus/our-company Archived])</ref><ref>Telstra Group Limited - Wikipedia: https://en.wikipedia.org/wiki/Telstra ([http://web.archive.org/web/20260118030108/https://en.wikipedia.org/wiki/Telstra Archived])</ref>

	Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand.		Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand.
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	===Putting customers under risk of being scammed/defrauded===		===Putting customers under risk of being scammed/defrauded===
	In 2024 Telstra was found by the ACMA to have not been authenticating customer IDs between August 2022 and April 2023 during 168,000 high-risk interactions such as password resets or SIM card swaps and has been fined $1.5 Million.<ref>ABC - ACMA found Telstra didn't have MFA for high-risk customer activities such as changing password after new rules were implemented in 2022 - https://www.abc.net.au/news/2024-07-17/telstra-fined-1-5m-for-leaving-customers-vulnerable-to-scams/104107146</ref>		In 2024 Telstra was found by the ACMA to have not been authenticating customer IDs between August 2022 and April 2023 during 168,000 high-risk interactions such as password resets or SIM card swaps and has been fined $1.5 Million.<ref>ABC - ACMA found Telstra didn't have MFA for high-risk customer activities such as changing password after new rules were implemented in 2022 - https://www.abc.net.au/news/2024-07-17/telstra-fined-1-5m-for-leaving-customers-vulnerable-to-scams/104107146 ([http://web.archive.org/web/20250720120340/https://www.abc.net.au/news/2024-07-17/telstra-fined-1-5m-for-leaving-customers-vulnerable-to-scams/104107146 Archived])</ref>

	Under ACMA rules that were introduced in 2022 required that all telcos in Australia to have implemented Multi-Factor ID authentication such as OTP to email/current phone number on file for high-risk changes to accounts.		Under ACMA rules that were introduced in 2022 required that all telcos in Australia to have implemented Multi-Factor ID authentication such as OTP to email/current phone number on file for high-risk changes to accounts.
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	In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>		In 2024 Telstra contacted a customer to advise that they would no longer have access to their library of content unless they upgraded their 'Telstra TV Box Office' to a new Fetch device. This change in policy requires customer to purchase new hardware in order to access the content and media they have paid for. In this instance the customer was provided a new Fetch device for free, however at no time has Telstra offered all affected customers a free device and likely many customers either paid for new hardware or lost access to the content they had purchased. <ref>The Guardian - ‘My whole library is wiped out’: what it means to own movies and TV in the age of streaming services https://www.theguardian.com/media/article/2024/may/14/my-whole-library-is-wiped-out-what-it-means-to-own-movies-and-tv-in-the-age-of-streaming-services</ref>

	In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />		In addition to forcing customers to move to the new "Fetch" device and ecosystem, Telstra has [[Discontinuation bricking\|bricked]] all previous "Telstra TV" devices<ref name=":0">{{Cite web \|title=Telstra TV Shutdown \|url=https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-url=http://web.archive.org/web/20250918023448/https://www.telstra.com.au/entertainment/tv-movies/telstra-tv \|archive-date=18 Sep 2025}}</ref>. The Telstra TV line of products were made in partnership with [[Roku]] and had the ability to stream and playback local content through the Roku Media Playback app or through Plex, and retailed at one point for $219AUD<ref>{{Cite web \|author=Orion_2012 \|title=Telstra TV3 - Review - Media Players \|url=https://forums.whirlpool.net.au/archive/2789846}}</ref>. While sales figures for these devices may not be public, this decision has officially turned all of these capable devices into e-waste for which Telstra suggests recycling them at your local Telstra store.<ref name=":0" />

	Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.		Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement.
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	In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref>		In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref>

	A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web \|date=2 Dec 2023 \|title=Telstra pays $24 million in penalties and refunds after wrongly charging customers \|url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers}}</ref>		A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web \|date=2 Dec 2023 \|title=Telstra pays $24 million in penalties and refunds after wrongly charging customers \|url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers \|archive-url=http://web.archive.org/web/20250803185546/https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers \|archive-date=3 Aug 2025}}</ref>

	===Reducing speeds on Belong NBN plans===		===Reducing speeds on Belong NBN plans===
	In November 2020 Telstra migrated 8,897 customers from a 100Mbps plan to a 40Mbps plan without notifying them. There was no price change for these customers even though Telstra saved $7 per customer per month for the newer lower speed service. Telstra was forced to pay $15 Million in penalties after the Australian Competition and Consumer Commission (ACCC) instituted proceedings in the Federal Court.<ref>ACCC - Telstra found to have misled nearly 9,000 Belong customers over broadband speed claims - https://www.accc.gov.au/media-release/telstra-found-to-have-misled-nearly-9000-belong-customers-over-broadband-speed-claims</ref>		In November 2020 Telstra migrated 8,897 customers from a 100Mbps plan to a 40Mbps plan without notifying them. There was no price change for these customers even though Telstra saved $7 per customer per month for the newer lower speed service. Telstra was forced to pay $15 Million in penalties after the Australian Competition and Consumer Commission (ACCC) instituted proceedings in the Federal Court.<ref>ACCC - Telstra found to have misled nearly 9,000 Belong customers over broadband speed claims - https://www.accc.gov.au/media-release/telstra-found-to-have-misled-nearly-9000-belong-customers-over-broadband-speed-claims ([http://web.archive.org/web/20251003015333/https://www.accc.gov.au/media-release/telstra-found-to-have-misled-nearly-9000-belong-customers-over-broadband-speed-claims Archived])</ref>

	===Selling mobile contracts to customers who cannot afford them===		===Selling mobile contracts to customers who cannot afford them===