HelloSimply.com: easy to subscribe, difficult to unsubscribe: Difference between revisions
Detailed the basic outline of managing a subscription in the app versus the web UI. |
Keith, I cant believe you forgot how to use Template:Incomplete! What an awful offense! (Joking, I do it too sometimes) |
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[[File:App-scrolled.jpg|thumb|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]] | [[File:App-scrolled.jpg|thumb|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]] | ||
== Cancelling a subscription in the app == | ==Cancelling a subscription in the app== | ||
The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable. | The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable. | ||
If a user wants to unsubscribe, they will not find the option anywhere in the | If a user wants to unsubscribe, they will not find the option anywhere in the dropdown as it is presented to the user by default. They must know or discover that the menu is scrollable, and the remaining two options ("Settings" and "Join the Community") are below the fold. | ||
From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press. | From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press. | ||
== Cancelling a subscription in the web UI == | ==Cancelling a subscription in the web UI== | ||
[[File:Simply-web-ui-new-subscription.jpg|thumb|The web UI which allows users to enter their credit card information to start a subscription.]] | [[File:Simply-web-ui-new-subscription.jpg|thumb|The web UI which allows users to enter their credit card information to start a subscription.]] | ||
The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription. | The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription. | ||
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[[File:Simply-web-ui.jpg|thumb|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]] | [[File:Simply-web-ui.jpg|thumb|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]] | ||
If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information. | If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information. | ||
[[Category:HelloSimply.com]] | |||