LG G4 malfunctions: Difference between revisions

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{{IncidentCargo

|Company=LG

|StartDate=2015

|EndDate=

|Status=

|ProductLine=

|Product=G4

|ArticleType=Product

|Type=Poor Quality

|Description=

}}

The '''LG G4''' [[Android]] smartphone developed by [[LG]] Electronics as part of the {{Wplink|LG G series}} of smartphones was released in April 2015.

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In 2015 it was identified that the G4 was experiencing touchscreen issues, making the device unresponsive or causing the device to restart.<ref>{{Cite web |first=Ketan |last=Pratap |title=Some LG G4 Users Reporting Touchscreen Issues; LG Says It's Investigating |url=https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |website=Gadgets 360 |date=17 Jun 2015 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20221001181541/https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |archive-date=1 Oct 2022}}</ref> LG released several patches in an attempt to rectify the issue, although some patches had to be pulled because they caused more problems to the device itself. By November 2015, LG released a series of software updates to address the issue.<ref>{{Cite web |first=Anu |last=Passary |title=LG Outs Fix For LG G4 Touchscreen Issues |url=https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm |website=Tech Times |date=6 Jun 2015

|access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20150623144513/https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm

|archive-date=23 Jun 2015}}</ref><ref>{{Cite web |first=Cory |last=Gunther |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile |date=25 Nov 2015 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20170305201051/https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |archive-date=5 Mar 2017}}</ref>

|archive-date=23 Jun 2015}}</ref><ref name=":0">{{Cite web |first=Cory |last=Gunther |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile |date=25 Nov 2015 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20170305201051/https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |archive-date=5 Mar 2017}}</ref>

===Boot looping===

From around September 2015, users reported an issue with device where it would continuously cycle between booting and restarting without being operable (known as a "{{Wplink|Booting#Bootloop|boot loop}}").<ref>{{Cite web |first=Andrew |last=Williams |title=LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? |url=https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |website=Trusted Reviews |date=12 Apr 2018 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20180604022107/~~http~~://www.trustedreviews.com:80/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |archive-date=4 Jun 2018}}</ref> Initially appearing to only affect a small number of devices, the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.

From around September 2015, users reported an issue with device where it would continuously cycle between booting and restarting without being operable (known as a "{{Wplink|Booting#Bootloop|boot loop}}").<ref>{{Cite web |first=Andrew |last=Williams |title=LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? |url=https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |website=Trusted Reviews |date=12 Apr 2018 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20180604022107/https://www.trustedreviews.com:80/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |archive-date=4 Jun 2018}}</ref> Initially appearing to only affect a small number of devices, the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.

Users either complained that the devices were not having appropriate repairs undertaken or called for LG to acknowledge there was a major fault with the devices. In some instances users started online petitions calling for LG to address their concerns.<ref>{{Cite web |first=Santiago |last=Archila |title=Launch a replacement program for defective LG G4s |url=https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |website=change.org |date=2016 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20161016135326/https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |archive-date=16 Oct 2016}}</ref>

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*Charging port death{{Citation needed}}

*Speaker function damage{{Citation needed}}

*~~Double~~ tap ~~features~~ no ~~longer functioning{{Citation needed}}~~

*Touchscreen not turning on with tap to wake, random LED blinking notifications despite no new messages, and keyboard glitches among other issues.<ref name=":0" />

==Class-action lawsuit==

@@ Line 1: / Line 1: @@
 {{Incomplete}}
 {{ToneWarning}}
+{{IncidentCargo
+|Company=LG
+|StartDate=2015
+|EndDate=
+|Status=
+|ProductLine=
+|Product=G4
+|ArticleType=Product
+|Type=Poor Quality
+|Description=
+}}
 The '''LG G4''' [[Android]] smartphone developed by [[LG]] Electronics as part of the {{Wplink|LG G series}} of smartphones was released in April 2015.
@@ Line 10: / Line 20: @@
 In 2015 it was identified that the G4 was experiencing touchscreen issues, making the device unresponsive or causing the device to restart.<ref>{{Cite web |first=Ketan |last=Pratap |title=Some LG G4 Users Reporting Touchscreen Issues; LG Says It's Investigating |url=https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |website=Gadgets 360 |date=17 Jun 2015 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20221001181541/https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |archive-date=1 Oct 2022}}</ref> LG released several patches in an attempt to rectify the issue, although some patches had to be pulled because they caused more problems to the device itself. By November 2015, LG released a series of software updates to address the issue.<ref>{{Cite web |first=Anu |last=Passary |title=LG Outs Fix For LG G4 Touchscreen Issues |url=https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm |website=Tech Times |date=6 Jun 2015
 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20150623144513/https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm
-|archive-date=23 Jun 2015}}</ref><ref>{{Cite web |first=Cory |last=Gunther |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile |date=25 Nov 2015 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20170305201051/https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |archive-date=5 Mar 2017}}</ref>
+|archive-date=23 Jun 2015}}</ref><ref name=":0">{{Cite web |first=Cory |last=Gunther |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile |date=25 Nov 2015 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20170305201051/https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |archive-date=5 Mar 2017}}</ref>
 ===Boot looping===
-From around September 2015, users reported an issue with device where it would continuously cycle between booting and restarting without being operable (known as a "{{Wplink|Booting#Bootloop|boot loop}}").<ref>{{Cite web |first=Andrew |last=Williams |title=LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? |url=https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |website=Trusted Reviews |date=12 Apr 2018 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20180604022107/http://www.trustedreviews.com:80/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |archive-date=4 Jun 2018}}</ref> Initially appearing to only affect a small number of devices, the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.
+From around September 2015, users reported an issue with device where it would continuously cycle between booting and restarting without being operable (known as a "{{Wplink|Booting#Bootloop|boot loop}}").<ref>{{Cite web |first=Andrew |last=Williams |title=LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? |url=https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |website=Trusted Reviews |date=12 Apr 2018 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20180604022107/https://www.trustedreviews.com:80/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 |archive-date=4 Jun 2018}}</ref> Initially appearing to only affect a small number of devices, the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.
 Users either complained that the devices were not having appropriate repairs undertaken or called for LG to acknowledge there was a major fault with the devices. In some instances users started online petitions calling for LG to address their concerns.<ref>{{Cite web |first=Santiago |last=Archila |title=Launch a replacement program for defective LG G4s |url=https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |website=change.org |date=2016 |access-date=11 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20161016135326/https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |archive-date=16 Oct 2016}}</ref>
@@ Line 26: / Line 36: @@
 *Charging port death{{Citation needed}}
 *Speaker function damage{{Citation needed}}
-*Double tap features no longer functioning{{Citation needed}}
+*Touchscreen not turning on with tap to wake, random LED blinking notifications despite no new messages, and keyboard glitches among other issues.<ref name=":0" />
 ==Class-action lawsuit==