Consumer Rights Wiki

Dell: Difference between revisions

← Older edit
VisualWikitext
Cabaron (talk | contribs)
confirmed
34 edits
No edit summary
BeanSlayer (talk | contribs)
confirmed
1 edit
 
(5 intermediate revisions by 4 users not shown)
Line 1: Line 1:
{{Cleanup}}
{{Incomplete|Issue 1=needs more neutral wording|Issue 2=needs response from Dell (if any)|Issue 3=info on what the consumer can do for a replacement or refund}}Dell, formally Dell Technologies, is a technology company focused on computers and computer infrastructure. They market themselves as "the world’s most essential technology infrastructure company for the data era". <ref name=":1">{{Cite web |title=How we got here |url=https://www.dell.com/en-us/lp/dt/timeline |url-status=live |archive-url=https://web.archive.org/web/20260219041003/https://www.dell.com/en-us/lp/dt/timeline |archive-date=2026-02-19 |access-date=2026-02-18 |website=Dell Technologies}}</ref> The company was founded in 1984 as PC's Limited by Michael Dell, and has since grown into a multinational corporation making hundreds of billions of US dollars worth of revenue. <ref name=":1" /> Dell operates in both the consumer and business segments, selling personal and business computing hardware as well as various IT services, most recently Artificial Intelligence. Dell is headquartered in Round Rock, Texas.
{{CompanyCargo
{{CompanyCargo
|Founded=1984-05-03
|Founded=1984-05-03
Line 4: Line 7:
|Logo=Dell logo.svg
|Logo=Dell logo.svg
|ParentCompany=Dell Technologies
|ParentCompany=Dell Technologies
|Type=Subsidiary
|Type=Public
|Website=https://www.dell.com/
|Website=https://www.dell.com/
|Description=Dell is a company that makes computing related products such as monitors, desktops, servers and laptops.
|Description=Dell is a company that makes computing related products such as monitors, desktops, servers and laptops.
}}
}}
==Consumer-impact summary==
==Consumer-impact summary==<!-- Please update if you add an incident
 
=== Business Model ===
Dell's business model is to make high quality laptops for low price.<ref>https://www.strategyzer.com/library/dell-business-model</ref>


=== Market Control ===
FWIW the previous content here belonged in the company summary (it also wasn't very good in general) -->
Dell is 16.1% of the market at the USA as of 2024<ref>https://en.wikipedia.org/wiki/Market_share_of_personal_computer_vendors</ref>, Showing control being not huge, but great.


==Incidents==
==Incidents==
===Dell XPS 13 Plus (Assuming the laptop was released on the same date as the [https://www.windowscentral.com/dell-xps-13-plus-finally-now-available-starting-1249 article] (very unlikely): April 28th, 2022) ===
===Dell XPS 13 Plus quality control (April 28th, 2022)===
Dell chooses to release the product 'Dell XPS 13 Plus', Which was not only broken by it's functions, It also was manufactured poorly, As some laptops had their screens easily fall off<ref name=":0">{{Cite news |last=Shilov |first=Anton |date=September 2, 2022 |title=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |url=https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-url=https://web.archive.org/web/20250803050612/https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-date=August 3rd, 2025 |work=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |pages=1}}</ref>, And reviews on amazon saying the product' parts do not work properly.
Dell releases their XPS 13 Plus laptop. Soon after, many customers began having issues that stemmed from major manufacturing flaws. For instance, the use of an improper adhesive caused the OLED screens to fall off their backplate, often resulting in damaged pixels<ref name=":0">{{Cite news |last=Shilov |first=Anton |date=September 2, 2022 |title=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |url=https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-url=https://web.archive.org/web/20250803050612/https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-date=3 Aug 2025 |work=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |pages=1}}</ref>. Customers on Amazon have reported other issues, on both the hardware and software ends of the product, saying that their devices are glitching and breaking in all manner of ways.<!-- majority of this is opinion -->
 
 
[https://www.reddit.com/r/Dell/comments/wr8jxk/atrocious_experience_with_the_xps_13_plus_after_8/ Review 1 (Reddit)]


[https://www.reddit.com/r/DellXPS/comments/1l39z82/my_review_of_the_dell_xps_13_plus_9320/ Review 2 (Reddit)]
[https://www.windowscentral.com/dell-xps-13-plus-finally-now-available-starting-1249 The spectacular Dell XPS 13 Plus is finally now available, starting at $1,299]
[https://www.reddit.com/r/Dell/comments/wr8jxk/atrocious_experience_with_the_xps_13_plus_after_8/ Atrocious experience with the XPS 13 Plus after 8 hours...]


[https://www.amazon.com/Dell-9320-Touchscreen-Notebook-Board/dp/B0BBGTT1R3 Review 3 (Amazon Product)]
[https://www.reddit.com/r/DellXPS/comments/1l39z82/my_review_of_the_dell_xps_13_plus_9320/ My review of the Dell XPS 13 Plus 9320]


[https://www.amazon.com/Dell-9320-Touchscreen-Notebook-Board/dp/B0BBGTT1R3#averageCustomerReviewsAnchor Amaxon reviews of the Dell XPS 13 plus 9320]


The dell XPS 13 Plus ended up being so bad in all of it's different ways, Not just being uneasy to use, As in the literal screen falling off easily<ref name=":0" />, And complaints about the product just not working as it should be. Looking at reviews, They say things are just glitching, Breaking, and all definitions that fit the idea of "Not working well"


=== <!-- More? please? --> ===
===<!-- More? please? -->===


==Products==
==Products==
Line 36: Line 33:


==See also==
==See also==
[https://youtu.be/YvGS-efW2ZU Youtube video used to get information about the Dell XPS 13 Plus incident]
[https://youtu.be/YvGS-efW2ZU Dell Thought They Were Apple...Got a Harsh Reality Check]


[https://pastebin.com/GZs7A9VH The youtubes pastebin]
[https://pastebin.com/GZs7A9VH YouTube creator LogicallyAnswered PasteBin]
<!-- updated text of links to descriptive text, article could possibly be expanded via the info in the PasteBin. Probably quite time consuming, IMHO
-->


==References==
==References==
Retrieved from "https://mirror.consumerrights.wiki/w/Dell"