Best Buy discontinuation of Insignia Connect: Difference between revisions
Added archive URLs for 2 citation(s) using CRWCitationBot |
|||
| (5 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
{ | {{incomplete}} | ||
{{IncidentCargo | |||
| | |Company=Best Buy | ||
|- | |StartDate=2019-11-06 | ||
| | |EndDate= | ||
|Status= | |||
|ProductLine= | |||
|Product=Insignia Connect | |||
| | |ArticleType= | ||
| | |Type= | ||
|} | |Description= | ||
}} | |||
On November 6, 2019, [[Best Buy|'''Best Buy''']] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref> This resulted in major functionality losses for affected Insignia products that used the service. | On November 6, 2019, [[Best Buy|'''Best Buy''']] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref> This resulted in major functionality losses for affected Insignia products that used the service.[https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6] | ||
==Background== | ==Background== | ||
| Line 28: | Line 28: | ||
|- | |- | ||
|Insignia - Wi-Fi Smart Plug with Power Metering capability | |Insignia - Wi-Fi Smart Plug with Power Metering capability | ||
|NS-SP1XM8<ref>[https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000 Best Buy. "Insignia™ - Wi-Fi Smart Plug with Power Metering capability - White."]</ref> | |NS-SP1XM8<ref>[https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000 Best Buy. "Insignia™ - Wi-Fi Smart Plug with Power Metering capability - White."] ([http://web.archive.org/web/20250825155820/https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000 Archived])</ref> | ||
|Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. Users also have no method to view the power metering statistics that the plug provides. | |Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. Users also have no method to view the power metering statistics that the plug provides. | ||
|- | |- | ||
|Insignia - Wi-Fi Smart In-Wall Light Switch | |Insignia - Wi-Fi Smart In-Wall Light Switch | ||
|NS-CH1XIS8<ref>[https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100 Best Buy. "Insignia™ - Wi-Fi Smart In-Wall Light Switch - White."]</ref> | |NS-CH1XIS8<ref>[https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100 Best Buy. "Insignia™ - Wi-Fi Smart In-Wall Light Switch - White."] ([http://web.archive.org/web/20250828072452/https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100 Archived])</ref> | ||
|Switch can no longer be toggled on or off remotely with the use of an app. | |Switch can no longer be toggled on or off remotely with the use of an app. | ||
|- | |- | ||
| Line 50: | Line 50: | ||
===Harm to consumer ownership=== | ===Harm to consumer ownership=== | ||
Consumers were left with products bought full-price, but with altered or reduced functionality. Companies being able to remotely and unilaterally alter | Consumers were left with products bought full-price, but with altered or reduced functionality. Companies being able to remotely and unilaterally alter the functionality of products they sold undermines the ownership the consumers has over its items. | ||
===Generation of E-waste=== | ===Generation of E-waste=== | ||