Jump to content

Hikvision: Difference between revisions

From Consumer Rights Wiki
← Older edit
VisualWikitext
Raster (talk | contribs)
confirmed
143 edits
m added logo. Wikipedia article notes it's called "Hangzhou Hikvision Digital Technology Co., Ltd." but I didn't verify their source yet to formally add it
Bananabot (talk | contribs)
Bots, confirmed
1,114 edits
Added archive URLs for 1 citation(s) using CRWCitationBot
 
(5 intermediate revisions by 4 users not shown)
Line 1: Line 1:
{{InfoboxCompany
{{Stub}}
| Name = Hikvision
{{CompanyCargo
| Type = Public; partly state-owned
|Description=
| Founded = 2001
|Founded=2001
| Industry = Security
|Industry=Security
| Official Website = https://www.hikvision.com/en/
|Logo=Hikvision_logo.svg
| Logo = Hikvision_logo.svg
|ParentCompany=
}}Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>About Hikvision, https://www.hikvision.com/en/about-us/
|Type=Public, partial state-ownership
 
|Website=https://www.hikvision.com/en/
Contact Hikvision, https://www.hikvision.com/en/about-us/contact-us/</ref>
}}
'''[[wikipedia:Hikvision|Hikvision]]''' is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>{{Cite web |date=2025-10-22 |title=About Hikvision |url=https://www.hikvision.com/en/about-us/ |access-date=2025-10-22 |website=Hikvision |archive-url=http://web.archive.org/web/20251217034130/https://www.hikvision.com/en/about-us/ |archive-date=17 Dec 2025}}</ref>


==Consumer impact summary==
==Consumer impact summary==
 
{{Ph-C-CIS}}
*User Freedom:
*User Privacy:
*Business Model:
*Market Control:


==Incidents==
==Incidents==


===Removal of functionalities on some PTZ cameras===
===Removal of functionalities on some PTZ cameras===
In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was even described as a feature in the user manual<ref>https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF Archived, https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF</ref>, was removed without prior notice with the firmware version V5.7.3SP2.<ref>https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf Archived, https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf</ref><ref>https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ Archived, https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5[https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/ /] Archived, https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5</ref>
In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was described as a feature in the user manual, was removed without prior notice with the firmware version V5.7.3SP2.<ref>{{Cite web |date=2021-12-22 |title=UD22754B-B_Network-Speed-Dome_User-Manual |url=https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF |url-status=live |archive-url=https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF |archive-date=2025-10-21 |access-date=2025-10-21 |website=assets.hikvision.com}}</ref><ref>{{Cite web |date=2022-03-23 |title=PTZ/Network Camera Firmware Version: V5.7.3SP2 Release Note |url=https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf |url-status=live |archive-url=https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf |archive-date=2025-01-30 |access-date=2025-10-22 |website=www.hikvisioneurope.com}}</ref><ref>{{Cite web |date=2022-08-29 |title=Hikvision PTZ firmware update removes auto-tracking deliberately, why? |url=https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ |url-status=live |archive-url=https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ |archive-date=2024-01-08 |access-date=2025-10-22 |website=ipcamtalk}}</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>{{Cite web |date=2022-03-23 |title=DO NOT UPDATE DS-2DE4A425IW-DE |url=https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5 |url-status=live |archive-url=https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5 |archive-date=2025-08-04 |access-date=2025-10-22 |website=ipcamtalk}}</ref>
 
==Products==
{{Ph-C-P}}
 
==See also==
{{Ph-C-SA}}
 


==References==
==References==

Latest revision as of 05:32, 23 February 2026

❗Article Status Notice: This Article is a stub

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼

Hikvision
Basic information
Founded 2001
Legal Structure Public, partial state-ownership
Industry Security
Also known as
Official website https://www.hikvision.com/en/

Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.[1]

Consumer impact summary

[edit | edit source]

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Incidents

[edit | edit source]

Removal of functionalities on some PTZ cameras

[edit | edit source]

In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was described as a feature in the user manual, was removed without prior notice with the firmware version V5.7.3SP2.[2][3][4] Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.[5]

Products

[edit | edit source]

This is a list of the company's product lines with articles on this wiki.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


See also

[edit | edit source]

Link to relevant theme articles or companies with similar incidents.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.



References

[edit | edit source]
  1. ↑ "About Hikvision". Hikvision. 2025-10-22. Archived from the original on 17 Dec 2025. Retrieved 2025-10-22.
  2. ↑ "UD22754B-B_Network-Speed-Dome_User-Manual" (PDF). assets.hikvision.com. 2021-12-22. Archived (PDF) from the original on 2025-10-21. Retrieved 2025-10-21.
  3. ↑ "PTZ/Network Camera Firmware Version: V5.7.3SP2 Release Note" (PDF). www.hikvisioneurope.com. 2022-03-23. Archived (PDF) from the original on 2025-01-30. Retrieved 2025-10-22.
  4. ↑ "Hikvision PTZ firmware update removes auto-tracking deliberately, why?". ipcamtalk. 2022-08-29. Archived from the original on 2024-01-08. Retrieved 2025-10-22.
  5. ↑ "DO NOT UPDATE DS-2DE4A425IW-DE". ipcamtalk. 2022-03-23. Archived from the original on 2025-08-04. Retrieved 2025-10-22.
Retrieved from "https://mirror.consumerrights.wiki/index.php?title=Hikvision&oldid=38703"