Kwikset Kevo: Difference between revisions

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On September 21, 2025, Kwikset sent this e-mail to Kevo customers:

~~{{Quote box~~

[[File:Kevo Discontinuation Email.png|thumb|right|200px|Partial screenshot of initial email]]

</blockquote>

IMPORTANT UPDATE:

Kevo app access ends on November 14, 2025

Line 160:

110 Sargent Drive New Haven, Connecticut 06511-5918

www.assaabloy.com

|source = Kwikset e-mail, September 21, 2025<ref>{{Cite web|url=https://www.reddit.com/r/kevo/comments/1nm0rxl/just_got_thiswtf/|title=Just got this...wtf |work=Reddit|author=u/sweetb11|date=2025-09-20|access-date=2025-10-09|archive-url=https://archive.ph/~~DJE3T~~|archive-date=~~2025-10-09~~|url-status=live}}</ref>

|source = Kwikset e-mail, September 21, 2025<ref>{{Cite web|url=https://www.reddit.com/r/kevo/comments/1nm0rxl/just_got_thiswtf/|title=Just got this...wtf |work=Reddit|author=u/sweetb11|date=2025-09-20|access-date=2025-10-09|archive-url=https://web.archive.org/web/20260222222918/https://old.reddit.com/r/kevo/comments/1nm0rxl/just_got_thiswtf/|archive-date=22 Feb 2026|url-status=live}}</ref>

}}

===Kwikset's response===

Kwikset maintains that the lock will continue to work with physical keys and "key fobs".<ref>{{Cite web|url=https://www.kwikset.com/support/answers/what-does-the-kevo-app-shutdown-mean-to-my-kevo-door-lock|title=What does the November 14th, 2025 Kevo app shutdown mean to my Kevo door lock? |work=Kwikset|access-date=2025-10-09}}</ref> The key fobs in question are small plastic devices that somewhat resemble tracker tags and fit on a key ring. However, these fobs always performed poorly, had very short battery life with an oddball CR2025 battery, and did not offer touch-to-unlock with the device in your pocket due to poor reception, and are not a practical substitute for the mobile app. The key fobs are not available for purchase, nor are repair parts for Kevo locks, and the locks were completely pulled from the market in anticipation of this shutdown.

Kwikset maintains that the lock will continue to work with physical keys and "key fobs".<ref>{{Cite web|url=https://www.kwikset.com/support/answers/what-does-the-kevo-app-shutdown-mean-to-my-kevo-door-lock|title=What does the November 14th, 2025 Kevo app shutdown mean to my Kevo door lock? |work=Kwikset|access-date=2025-10-09 |archive-url=http://web.archive.org/web/20251009231804/https://www.kwikset.com/support/answers/what-does-the-kevo-app-shutdown-mean-to-my-kevo-door-lock |archive-date=9 Oct 2025}}</ref> The key fobs in question are small plastic devices that somewhat resemble tracker tags and fit on a key ring. However, these fobs always performed poorly, had very short battery life with an oddball CR2025 battery, and did not offer touch-to-unlock with the device in your pocket due to poor reception, and are not a practical substitute for the mobile app. The key fobs are not available for purchase, nor are repair parts for Kevo locks, and the locks were completely pulled from the market in anticipation of this shutdown.

There is nothing to suggest that users who take the discount offer for a new Kwikset smart lock won't be subjected to the same type of shutdown in the future for their new Kwikset smart lock.

===Unikey's response===

Before the November 14 deadline, Unikey, the vendor responsible for operating the Kevo servers and mobile app, announced independently of Kwikset/ASSA ABLOY that the service would continue to operate, and that a $1/month subscription would help them cover costs but would not be compulsory.

Kevo™ Apps & Services to Continue – What You Need to Know

</blockquote>

Here's What You Need To Know

Dear [customer's first and last name],

We're excited to share some good news: Although ASSA ABLOY announced plans for Kevo to be shut down on November 14, 2025, UniKey Technologies, Inc. has decided to keep the Kevo service and mobile apps operational.

For All Kevo lock users, UniKey is offering continued Kevo App use at no-charge. The existing mobile app will continue to work with your locks. Please consider supporting the platform via a subscription via a subscription ($12 per year) and your contribution will help ensure ongoing service for all users.

Thanks to support from users like you, UniKey will be able to continue offering the existing mobile app and services that power your Kwikset, Baldwin, or Weiser smart lock.

We're grateful for the Kevo community and appreciate your commitment to keeping the platform alive.

Thank you again for being a valued Kevo user.

- The UniKey Team

www.unikey.com

|source = Unikey e-mail, November 7, 2025

}}

==Consumer response==

@@ Line 25: / Line 25: @@
 On September 21, 2025, Kwikset sent this e-mail to Kevo customers:
-{{Quote box
+<blockquote>
- |quote  = [[File:Kevo Discontinuation Email.png|thumb|right|200px|Partial screenshot of initial email]]
+[[File:Kevo Discontinuation Email.png|thumb|right|200px|Partial screenshot of initial email]]
+</blockquote>
 IMPORTANT UPDATE:
 Kevo app access ends on November 14, 2025
@@ Line 160: / Line 160: @@
 Sargent Drive New Haven, Connecticut 06511-5918
 www.assaabloy.com
-  |source = Kwikset e-mail, September 21, 2025<ref>{{Cite web|url=https://www.reddit.com/r/kevo/comments/1nm0rxl/just_got_thiswtf/|title=Just got this...wtf |work=Reddit|author=u/sweetb11|date=2025-09-20|access-date=2025-10-09|archive-url=https://archive.ph/DJE3T|archive-date=2025-10-09|url-status=live}}</ref>
+  |source = Kwikset e-mail, September 21, 2025<ref>{{Cite web|url=https://www.reddit.com/r/kevo/comments/1nm0rxl/just_got_thiswtf/|title=Just got this...wtf |work=Reddit|author=u/sweetb11|date=2025-09-20|access-date=2025-10-09|archive-url=https://web.archive.org/web/20260222222918/https://old.reddit.com/r/kevo/comments/1nm0rxl/just_got_thiswtf/|archive-date=22 Feb 2026|url-status=live}}</ref>
 }}
 ===Kwikset's response===
-Kwikset maintains that the lock will continue to work with physical keys and "key fobs".<ref>{{Cite web|url=https://www.kwikset.com/support/answers/what-does-the-kevo-app-shutdown-mean-to-my-kevo-door-lock|title=What does the November 14th, 2025 Kevo app shutdown mean to my Kevo door lock? |work=Kwikset|access-date=2025-10-09}}</ref> The key fobs in question are small plastic devices that somewhat resemble tracker tags and fit on a key ring. However, these fobs always performed poorly, had very short battery life with an oddball CR2025 battery, and did not offer touch-to-unlock with the device in your pocket due to poor reception, and are not a practical substitute for the mobile app. The key fobs are not available for purchase, nor are repair parts for Kevo locks, and the locks were completely pulled from the market in anticipation of this shutdown.
+Kwikset maintains that the lock will continue to work with physical keys and "key fobs".<ref>{{Cite web|url=https://www.kwikset.com/support/answers/what-does-the-kevo-app-shutdown-mean-to-my-kevo-door-lock|title=What does the November 14th, 2025 Kevo app shutdown mean to my Kevo door lock? |work=Kwikset|access-date=2025-10-09 |archive-url=http://web.archive.org/web/20251009231804/https://www.kwikset.com/support/answers/what-does-the-kevo-app-shutdown-mean-to-my-kevo-door-lock |archive-date=9 Oct 2025}}</ref> The key fobs in question are small plastic devices that somewhat resemble tracker tags and fit on a key ring. However, these fobs always performed poorly, had very short battery life with an oddball CR2025 battery, and did not offer touch-to-unlock with the device in your pocket due to poor reception, and are not a practical substitute for the mobile app. The key fobs are not available for purchase, nor are repair parts for Kevo locks, and the locks were completely pulled from the market in anticipation of this shutdown.
 There is nothing to suggest that users who take the discount offer for a new Kwikset smart lock won't be subjected to the same type of shutdown in the future for their new Kwikset smart lock.
+===Unikey's response===
+Before the November 14 deadline, Unikey, the vendor responsible for operating the Kevo servers and mobile app, announced independently of Kwikset/ASSA ABLOY that the service would continue to operate, and that a $1/month subscription would help them cover costs but would not be compulsory.
+<blockquote>
+Kevo™ Apps & Services to Continue – What You Need to Know
+</blockquote>
+Here's What You Need To Know
+Dear [customer's first and last name],
+We're excited to share some good news: Although ASSA ABLOY announced plans for Kevo to be shut down on November 14, 2025, UniKey Technologies, Inc. has decided to keep the Kevo service and mobile apps operational.
+For All Kevo lock users, UniKey is offering continued Kevo App use at no-charge. The existing mobile app will continue to work with your locks. Please consider supporting the platform via a subscription via a subscription ($12 per year) and your contribution will help ensure ongoing service for all users.
+Thanks to support from users like you, UniKey will be able to continue offering the existing mobile app and services that power your Kwikset, Baldwin, or Weiser smart lock.
+We're grateful for the Kevo community and appreciate your commitment to keeping the platform alive.
+Thank you again for being a valued Kevo user.
+- The UniKey Team
+www.unikey.com
+ |source = Unikey e-mail, November 7, 2025
+}}
 ==Consumer response==