Teamviewer Terminates Perpetual Licenses: Difference between revisions

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+{{IncidentCargo
+|Company=TeamViewer
+|StartDate=
+|EndDate=
+|Status=
+|ProductLine=
+|Product=TeamViewer 11, TeamViewer 12
+|ArticleType=
+|Type=Broken Promise
+|Description=
+}}
 [[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure.<ref name=":0">{{Cite web |last=JeanK (Community Manager) |date=26 May 2025 |title=End of support for TeamViewer versions 11 and 12 |url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |url-status=live |archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |archive-date=18 Jun 2025 |access-date=21 Jun 2025 |via=Teamviewer Community}}</ref> Versions 11 and 12 were the last versions of TeamViewer that were not subscription based. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.
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 ===TeamViewer's response===
-Customers were sent the following email:<ref>{{Cite web |title=Customer notice to "upgrade" |url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |website=TeamViewer}}</ref>
+Customers were sent the following email:<ref>{{Cite web |title=Customer notice to "upgrade" |url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |website=TeamViewer |archive-url=http://web.archive.org/web/20250820182219/https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |archive-date=20 Aug 2025}}</ref>
 {| class="wikitable"
 |Dear Customer,
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 One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web |date=15 May 2023 |title=Commercial use suspected |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |url-status=live |archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |archive-date=8 Feb 2025 |access-date=21 Jun 2025 |website=TeamViewer Support}}</ref>
-This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news |last=LMG Clips |date=Jun 23, 2025 |title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing |url=https://www.youtube.com/watch?v=uDfCYF0PLac |access-date=Jun 23, 2025 |work=[[YouTube]]}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?'''
+This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news |last=LMG Clips |date=Jun 23, 2025 |title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing |url=https://www.youtube.com/watch?v=uDfCYF0PLac |access-date=Jun 23, 2025 |work=[[YouTube]] |archive-url=https://preservetube.com/watch?v=uDfCYF0PLac |archive-date=23 Feb 2026}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?'''
 - After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h