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| {{ProductCargo
| | #REDIRECT [[Authy]] |
| |Company=Twilio
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| |InProduction=Yes
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| |ArticleType=Product
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| |Logo=Authy Logo.svg
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| |Category=Security, Software
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| |Website=https://www.authy.com/
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| |Description=A free app that secures Microsoft accounts with single sign-on (SSO) and provides multi-factor authentication (MFA) to various other online services.
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| }}
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| '''Twilio Authy''' is a free mobile app that secures the user's Microsoft account with single sign-on (SSO) and provides multi-factor authenication (MFA) for other online services.
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| One of its key functions is generating secure, ephemeral, random six-digit tokens to enable two-factor authentication (2FA) for arbitrary online services.
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| ==Consumer-impact summary==
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| {{Ph-C-CIS}}
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| ==Incidents==
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| ===Cross-Platform Migration Friction===
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| A major pain point for users is that Microsoft Authenticator '''does not support direct cross-platform restore'''. This means that if a user with many accounts synced on an iPhone purchases an Android device, they have effectively two options to continue using Microsoft Authenticator for MFA:
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| #Retain possession of the old iPhone for daily MFA needs, or | |
| #Manually reconfigure every service that depends on Microsoft Authenticator for MFA on the new Android device.
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| For personal power users, manual reconfiguration may be inconvenient but feasible. However, for work accounts, this process is often impractical as it may require administrative privileges beyond the user’s own.
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| Microsoft’s official documentation acknowledges this limitation, stating:<blockquote>"'''Important''': You can only backup and restore on the same device type: accounts backed up using an iOS device cannot be restored on an Android device."<ref>https://support.microsoft.com/en-us/account-billing/back-up-your-accounts-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40 ([http://web.archive.org/web/20260131003513/https://support.microsoft.com/en-us/account-billing/back-up-your-accounts-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40 Archived])</ref></blockquote>
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| ===Inability to export codes===
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| [[File:Proton Microsoft Authenticator.png|right|thumb|150px]] | |
| Authy does not allow the user to export their MFA codes to another service. | |
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| ==See also==
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| *[[Microsoft Authenticator]]
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| *[[Proton Authenticator]]
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| ==References==
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| {{reflist}}
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| [[Category:{{PAGENAME}}]]
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