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|Website=https://amazon.com/kindle
|Website=https://amazon.com/kindle
}}
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'''Amazon Kindle''' is a product line of e-readers made by '''[[Amazon]]'''.
'''Amazon Kindle''' is a product line of e-readers made by '''[[Amazon]]'''.


=Consumer-impact summary=
=Consumer impact summary=
{{Ph-C-CIS}}
{{Ph-C-CIS}}


==Controversies==
==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 
===No native support for EPUB format===
While EPUB has been the widely adopted format for digital books,<ref>{{Cite web |title=EPUB 3.3 |url=https://www.w3.org/TR/epub-33/ |url-status=live |archive-url=http://web.archive.org/web/20260128221235/https://www.w3.org/TR/epub-33/ |archive-date=28 Jan 2026|access-date=16 Mar 2025 |website=[[w3.org]]}}</ref> the Kindle e-readers do not support this format natively. That means that it is not possible to load these files directly to the e-reader (which is called {{Wplink|sideloading}}), but have to be converted first to one of the proprietary formats the Kindle uses. Books directly purchased through Amazon come with [[DRM]] restrictions.
While EPUB has been the widely adopted format for digital books,<ref>{{Cite web |title=EPUB 3.3 |url=https://www.w3.org/TR/epub-33/ |url-status=live |archive-url=http://web.archive.org/web/20260128221235/https://www.w3.org/TR/epub-33/ |archive-date=28 Jan 2026|access-date=16 Mar 2025 |website=[[w3.org]]}}</ref> the Kindle e-readers do not support this format natively. That means that it is not possible to load these files directly to the e-reader (which is called {{Wplink|sideloading}}), but have to be converted first to one of the proprietary formats the Kindle uses. Books directly purchased through Amazon come with [[DRM]] restrictions.


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===Anti-repair and anti-ownership practices===
===Anti-repair and anti-ownership practices===
Kindle devices regularly receive bad scores in repair reviews.<ref name=":0">{{Cite web |last=Frauenheim |first=Carsten |title=Kindle 11 Repair |url=https://it.ifixit.com/Device/Kindle_11 |url-status=live |archive-url=http://web.archive.org/web/20260221125927/https://it.ifixit.com/Device/Kindle_11 |archive-date=21 Feb 2026|access-date=16 Mar 2025 |website=[[iFixit]]}}</ref><ref name=":1">{{Cite web |last=Rodriguez |first=Kris |title=Kindle Paperwhite 5 (11th Generation) Repair |url=https://ifixit.com/Device/Kindle_Paperwhite_11th_Generation |url-status=live |archive-url=http://web.archive.org/web/20251212013608/https://www.ifixit.com/Device/Kindle_Paperwhite_11th_Generation |archive-date=12 Dec 2025|access-date=16 Mar 2025 |website=[[iFixit]]}}</ref> The baseline model has a replaceable battery, but provides no official replacement parts or repair instructions, and solders the power button and usb-c port to the motherboard.<ref name=":0" /><ref name=":2">[https://www.ifixit.com/repairability/e-reader-repairability-scores ([http://web.archive.org/web/20251211041003/https://www.ifixit.com/repairability/e-reader-repairability-scores Archived]) e-reader repairability scores]</ref> The paper-white model uses excessive amounts of adhesive for the battery and motherboard, which make it harder to replace the battery.<ref name=":1" /><ref name=":2" /> Most of the components of the device, most importantly the e-ink screen, are not available to the general market. Any stock for e-ink displays for these devices can rarely be found, and they usually approach the cost of the device itself, making repair uneconomical.
Kindle devices regularly receive bad scores in repair reviews.<ref name=":0">{{Cite web |last=Frauenheim |first=Carsten |title=Kindle 11 Repair |url=https://it.ifixit.com/Device/Kindle_11 |url-status=live |archive-url=http://web.archive.org/web/20260221125927/https://it.ifixit.com/Device/Kindle_11 |archive-date=21 Feb 2026|access-date=16 Mar 2025 |website=[[iFixit]]}}</ref><ref name=":1">{{Cite web |last=Rodriguez |first=Kris |title=Kindle Paperwhite 5 (11th Generation) Repair |url=https://ifixit.com/Device/Kindle_Paperwhite_11th_Generation |url-status=live |archive-url=http://web.archive.org/web/20251212013608/https://www.ifixit.com/Device/Kindle_Paperwhite_11th_Generation |archive-date=12 Dec 2025|access-date=16 Mar 2025 |website=[[iFixit]]}}</ref> The baseline model has a replaceable battery, but provides no official replacement parts or repair instructions, and solders the power button and usb-c port to the motherboard.<ref name=":0" /><ref name=":2">[https://www.ifixit.com/repairability/e-reader-repairability-scores e-reader repairability scores] ([http://web.archive.org/web/20251211041003/https://www.ifixit.com/repairability/e-reader-repairability-scores Archived])</ref> The paper-white model uses excessive amounts of adhesive for the battery and motherboard, which make it harder to replace the battery.<ref name=":1" /><ref name=":2" /> Most of the components of the device, most importantly the e-ink screen, are not available to the general market. Any stock for e-ink displays for these devices can rarely be found, and they usually approach the cost of the device itself, making repair uneconomical.


Kindle devices run a Linux distribution, however the bootloader is locked down and users have had trouble accessing debug ports on newer hardware.{{Citation needed|reason=Personal account}} Adding to this, Amazon relies on proprietary software and drivers which make it difficult to port a standard mainline Linux kernel onto their devices.{{Citation needed|date=30 Nov 2025}}
Kindle devices run a Linux distribution, however the bootloader is locked down and users have had trouble accessing debug ports on newer hardware.{{Citation needed|reason=Personal account}} Adding to this, Amazon relies on proprietary software and drivers which make it difficult to port a standard mainline Linux kernel onto their devices.{{Citation needed|date=30 Nov 2025}}


==Incidents==
===Download feature removed for purchased books (''2025'')===
This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the [:Category:{{PAGENAME}} {{PAGENAME}} category].
 
===Download feature removed for purchased books (2025.02.26)===
{{Main|Amazon Kindle removes download feature of purchased books}}
{{Main|Amazon Kindle removes download feature of purchased books}}
[[File:Fyi-amazon-is-removing-download-transfer-option-on-feb-26th-v0-s7wd6fm1rqie1.webp|alt=Amazon notice about removing download capability|thumb|Amazon notice about removing download capability.<ref name=":03">{{Cite web |date=12 Feb 2025 |title=FYI Amazon is removing Download & Transfer option on Feb 26th |url=https://www.reddit.com/r/kindle/comments/1inr9uy/fyi_amazon_is_removing_download_transfer_option/ |archive-url=http://web.archive.org/web/20250804001513/https://old.reddit.com/r/kindle/comments/1inr9uy/fyi_amazon_is_removing_download_transfer_option/ |archive-date=4 Aug 2025|publisher=Reddit |language=en |format=forum thread}}</ref>]]
[[File:Amazon removal notice of download-transfer.webp|alt=Amazon notice about removing download capability|thumb|Amazon notice about removing download capability.<ref name=":03">{{Cite web |date=12 Feb 2025 |title=FYI Amazon is removing Download & Transfer option on Feb 26th |url=https://www.reddit.com/r/kindle/comments/1inr9uy/fyi_amazon_is_removing_download_transfer_option/ |archive-url=http://web.archive.org/web/20250804001513/https://old.reddit.com/r/kindle/comments/1inr9uy/fyi_amazon_is_removing_download_transfer_option/ |archive-date=4 Aug 2025|publisher=Reddit |language=en |format=forum thread}}</ref>]]
On 26 February 2025, [[Amazon]] removed the "download and transfer via USB" feature from their website. This means [[Amazon Kindle]] users are no longer able to download their purchased e-books from Amazon's website to their computers using the "download and transfer via USB" feature. A message describing this change appeared on the page for the download feature a few weeks before the feature was removed.
On 26 February 2025, [[Amazon]] removed the "download and transfer via USB" feature from their website. This means [[Amazon Kindle]] users are no longer able to download their purchased e-books from Amazon's website to their computers using the "download and transfer via USB" feature. A message describing this change appeared on the page for the download feature a few weeks before the feature was removed.
===Example incident two (''date'')===
...


==Products==
==Products==
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{{Reflist}}
{{Reflist}}


[[Category:Amazon Kindle]]
[[Category:{{PAGENAME}}]]
[[Category:Products]]
[[Category:Amazon]]
[[Category:Amazon]]