Creality: Difference between revisions
Created page with "{{CompanyCargo |Logo=Creality-logo-black.svg |Website=https://www.creality.com/ }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. ===Example incident one (''date'')=== {{Main|link to the main CR Wiki article}} Short summary of the incident..." |
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|Website=https://www.creality.com/ | |Website=https://www.creality.com/ | ||
}} | |Founded=2014|Industry=Technology|Type=Private|Description=Creality is a Chinese company that manufactures 3D printers and scanners.}} | ||
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[[wikipedia:Creality|Creality]] is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners<ref>{{Cite web |title=Scanners |url=https://store.creality.com/collections/scanners |url-status=live |archive-url=https://web.archive.org/web/20260129133218/https://store.creality.com/collections/scanners |archive-date=2026-01-29 |access-date=2026-02-05 |website=Creality}}</ref> | |||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
*'''User Freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$419 USD Creality Scan Bridge. | |||
*'''Business Model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge. | |||
*'''Market Control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker. | |||
==Incidents== | ==Incidents== | ||
{{ | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Creality disables root access toggle on K1 series 3D printers=== | |||
Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref>{{Cite web |title=Root Disclaimer and Risk Warning |url=https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |url-status=live |archive-url=https://web.archive.org/web/20260131114944/https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |archive-date=2026-01-31 |access-date=2026-02-05 |website=Creality Wiki}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related faliures. | |||
====Models affected:==== | |||
=== | *K1 | ||
*K1C | |||
*K1 Max | |||
=== | |||
===Creality forces update that removes features from their 3D scanners=== | |||
{{Main|Creality forces update that removes features from their 3D scanners}} | |||
== | Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$419 USD. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.<ref>{{Cite web |title=CR-Scan Otter FAQ and Troubleshooting |url=https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |url-status=live |archive-url=https://web.archive.org/web/20260211061438/https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |archive-date=2026-02-11 |access-date=2026-02-11 |website=Creality Wiki |quote=This could overload your phone’s motherboard and seriously reduce battery life over time.}}</ref> <!-- This is a work in progress --> | ||
==See also== | ==See also== | ||
*[[Bambu Lab Authorization Control System]] | |||
*[[Bambu Farm Manager]] | |||
*[[Bambu Lab]] | |||
*[[MakerBot]] | |||
==References== | ==References== | ||
Latest revision as of 00:37, 17 March 2026
Creality
| Basic information | |
|---|---|
| Founded | 2014 |
| Legal Structure | Private |
| Industry | Technology |
| Also known as | |
| Official website | https://www.creality.com/ |
Creality is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners[1]
Consumer-impact summary
[edit | edit source]- User Freedom: Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$419 USD Creality Scan Bridge.
- Business Model: Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
- Market Control: Creality has extensive competition, with other 3D printer brands such as Bambu Lab, Prusa Research, and Ultimaker.
Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Creality category.
Creality disables root access toggle on K1 series 3D printers
[edit | edit source]Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.[2] Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related faliures.
Models affected:
[edit | edit source]- K1
- K1C
- K1 Max
Creality forces update that removes features from their 3D scanners
[edit | edit source]Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$419 USD. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.[3]
See also
[edit | edit source]References
[edit | edit source]- ↑ "Scanners". Creality. Archived from the original on 2026-01-29. Retrieved 2026-02-05.
- ↑ "Root Disclaimer and Risk Warning". Creality Wiki. Archived from the original on 2026-01-31. Retrieved 2026-02-05.
- ↑ "CR-Scan Otter FAQ and Troubleshooting". Creality Wiki. Archived from the original on 2026-02-11. Retrieved 2026-02-11.
This could overload your phone's motherboard and seriously reduce battery life over time.