Chick-fil-A

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Chick-fil-A

Basic information
Founded	1946-05-23
Legal Structure	Private
Industry	Food
Also known as
Official website	http://www.chick-fil-a.com/

Founded in 1946, Chick-fil-A, Inc. is an American fast food chain that specializes chicken related products like chicken sandwiches or chicken tenders. The company sponsors organizations like the WinShape Foundation.

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chick-fil-A category.

Chick-fil-A sharing video data with Facebook

In January 22, 2023, the company was hit with a lawsuit over allegedly sharing details on what consumers watch on their website to Facebook using Facebook Tracking Pixel. The lawsuit is still in progress as of March 7, 2026.

Data Breach

Main article: link to the main CR Wiki article

Unknown hackers infiltrated the company's systems through a third party source that allowed access to over 71,000 customers information that includes;

• Names
• Emails
• Credit and debit card (only last 4 digits)
• Chick-fil-A membership numbers
• Amount of Chick-fil-A credits

After several reports came in from customers, Chick-fil-A conducted an investigation in January, finding the approximate date of the attack to be between December 18 and February 12, 2023. In May 2, Chick-fil-A issued a email to affected customers and added "rewards" to affected accounts. On March 6, customers filed class action lawsuits against the company for failing to secure users data through their cybersecurity practices, however on October 11, it reached a closed settlement agreement between the company.

False advertised delivery fee and instead raising and adding hidden fee's

Several customers filed a lawsuit against the company for marketing their delivery prices as free or $2.99-3.99 deliveries, however charging customers up to 20-%30 more for delivery orders. The lawsuit reached a settlement of $4.4 Million that requires the company give eligible customers $29.25 in cash or gift card transaction.

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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