Airtel Axis Credit Card Devaluation: Difference between revisions

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{{IncidentCargo

|Company=Axis Bank

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Axis Bank had launched this credit card with an annual fee of Rs. 500 + GST, specifically to benefit Airtel service users, [https://www.axis.bank.in/cards/credit-card/airtel-axis-bank-credit-card Product details]

''Benefits''

* 25% cashback on Airtel Mobile, Broadband, WiFi and DTH bill payments via Airtel Thanks app *capped at INR 250 per statement cycle

*25% cashback on Airtel Mobile, Broadband, WiFi and DTH bill payments via Airtel Thanks app *capped at INR 250 per statement cycle

* 10% cashback on utility bill payments such as gas, electricity, etc., via Airtel Thanks app *capped at INR 250 per statement cycle

*10% cashback on utility bill payments such as gas, electricity, etc., via Airtel Thanks app *capped at INR 250 per statement cycle

* 10% cashback on Swiggy, Zomato and bigbasket *capped at INR 500 per statement cycle

*10% cashback on Swiggy, Zomato and bigbasket *capped at INR 500 per statement cycle

* 1% cashback on all other spends *Cashback not applicable on excluded MCC categories.

*1% cashback on all other spends *Cashback not applicable on excluded MCC categories.

* Cashback will directly be credited in your credit card statement

*Cashback will directly be credited in your credit card statement

==[Incident]==

==Incident==

On 10th March 2026 the company ~~update it~~ terms [https://www.axis.bank.in/docs/default-source/default-document-library/terms-and-conditions-for-airtel-cbcc-cvp.pdf Revision of AIRTEL AXIS BANK CREDIT CARD Terms and Conditions]. Which totally voided the cards benefits. Though the website as of today 13-03-2026 still is marketing it on the basis of the old benefits.

On 10th March 2026, the company has updated terms: [https://www.axis.bank.in/docs/default-source/default-document-library/terms-and-conditions-for-airtel-cbcc-cvp.pdf Revision of AIRTEL AXIS BANK CREDIT CARD Terms and Conditions]. Which totally voided the cards benefits. Though the website as of today 13-03-2026 still is marketing it on the basis of the old benefits.

The company has a ~~cleaver~~ way of portraying that the changes are kind of a revaluation, and the customers will benefit more. Which is clearly not the case, as the benefits are "paywalled" behind the 1% spends category.

The company has a clever way of portraying that the changes are a kind of revaluation, and the customers will benefit more. Which is clearly not the case, as the benefits are "[[Pay-walling|paywalled]]" behind the 1% spends category.

''What has changed''

- Earlier to be eligible for the 25% cashback the user had to simply transact on the Airtel Thanks app, no other spends required. Now to get the same benefits you have to spend a total of Rs 12500 on the 1% category, to be eligible for the 25% up to 250 cashback.

~~- Similar logic apples to the 10% category.~~

- 10% cashback benefit on Swiggy, Zomato, and BigBasket has been replaced with a 10% value back on Zomato, Blinkit, and District Movies, applicable via Ecom as the mode of payment. Plus there are other minimum buy restrictions.

~~- Lounge access discontinued.~~

*Earlier to be eligible for the 25% cashback the user had to simply transact on the Airtel Thanks app, no other spends required. Now to get the same benefits you have to spend a total of Rs 12500 on the 1% category, to be eligible for the 25% up to 250 cashback. Similar logic apples to the 10% category.

*10% cashback benefit on Swiggy, Zomato, and BigBasket has been replaced with a 10% value back on Zomato, Blinkit, and District Movies, applicable via Ecom as the mode of payment.

*Plus there are other minimum buy restrictions. - Lounge access discontinued.

==Consumer response==

[https://www.reddit.com/r/CreditCardsIndia/comments/1rpplp7/airtel_axis_devalued_now_only_1_spend_basis/ Reddit discussion] - Customers are furious with the move and many have already started closing the card, as their renewal dates are due soon.

== See also ==

* [[False advertising]]

* [[Post-purchase EULA modification]]

==References==

~~{{Ph-I-C}}~~

[[Category:Axis Bank]]

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+{{Stub}}
 {{IncidentCargo
 |Company=Axis Bank
@@ Line 12: / Line 13: @@
 Axis Bank had launched this credit card with an annual fee of Rs. 500 + GST, specifically to benefit Airtel service users, [https://www.axis.bank.in/cards/credit-card/airtel-axis-bank-credit-card Product details]
 ''Benefits''
-* 25% cashback on Airtel Mobile, Broadband, WiFi and DTH bill payments via Airtel Thanks app *capped at INR 250 per statement cycle
+*25% cashback on Airtel Mobile, Broadband, WiFi and DTH bill payments via Airtel Thanks app *capped at INR 250 per statement cycle
-* 10% cashback on utility bill payments such as gas, electricity, etc., via Airtel Thanks app *capped at INR 250 per statement cycle
+*10% cashback on utility bill payments such as gas, electricity, etc., via Airtel Thanks app *capped at INR 250 per statement cycle
-* 10% cashback on Swiggy, Zomato and bigbasket *capped at INR 500 per statement cycle
+*10% cashback on Swiggy, Zomato and bigbasket *capped at INR 500 per statement cycle
-* 1% cashback on all other spends *Cashback not applicable on excluded MCC categories.
+*1% cashback on all other spends *Cashback not applicable on excluded MCC categories.
-* Cashback will directly be credited in your credit card statement
+*Cashback will directly be credited in your credit card statement
-==[Incident]==
+==Incident==
-On 10th March 2026 the company update it terms [https://www.axis.bank.in/docs/default-source/default-document-library/terms-and-conditions-for-airtel-cbcc-cvp.pdf Revision of AIRTEL AXIS BANK CREDIT CARD Terms and Conditions]. Which totally voided the cards benefits. Though the website as of today 13-03-2026 still is marketing it on the basis of the old benefits.
+On 10th March 2026, the company has updated terms: [https://www.axis.bank.in/docs/default-source/default-document-library/terms-and-conditions-for-airtel-cbcc-cvp.pdf Revision of AIRTEL AXIS BANK CREDIT CARD Terms and Conditions]. Which totally voided the cards benefits. Though the website as of today 13-03-2026 still is marketing it on the basis of the old benefits.
-The company has a cleaver way of portraying that the changes are kind of a revaluation, and the customers will benefit more. Which is clearly not the case, as the benefits are "paywalled" behind the 1% spends category.
+The company has a clever way of portraying that the changes are a kind of revaluation, and the customers will benefit more. Which is clearly not the case, as the benefits are "[[Pay-walling|paywalled]]" behind the 1% spends category.
 ''What has changed''
-- Earlier to be eligible for the 25% cashback the user had to simply transact on the Airtel Thanks app, no other spends required. Now to get the same benefits you have to spend a total of Rs 12500 on the 1% category, to be eligible for the 25% up to 250 cashback.
-- Similar logic apples to the 10% category.
-- 10% cashback benefit on Swiggy, Zomato, and BigBasket has been replaced with a 10% value back on Zomato, Blinkit, and District Movies, applicable via Ecom as the mode of payment. Plus there are other minimum buy restrictions.
-- Lounge access discontinued.
+*Earlier to be eligible for the 25% cashback the user had to simply transact on the Airtel Thanks app, no other spends required. Now to get the same benefits you have to spend a total of Rs 12500 on the 1% category, to be eligible for the 25% up to 250 cashback. Similar logic apples to the 10% category.
+*10% cashback benefit on Swiggy, Zomato, and BigBasket has been replaced with a 10% value back on Zomato, Blinkit, and District Movies, applicable via Ecom as the mode of payment.
+*Plus there are other minimum buy restrictions. - Lounge access discontinued.
 ==Consumer response==
 [https://www.reddit.com/r/CreditCardsIndia/comments/1rpplp7/airtel_axis_devalued_now_only_1_spend_basis/ Reddit discussion] - Customers are furious with the move and many have already started closing the card, as their renewal dates are due soon.
+== See also ==
+* [[False advertising]]
+* [[Post-purchase EULA modification]]
 ==References==
 {{reflist}}
-{{Ph-I-C}}
+[[Category:Axis Bank]]