Halfords Limited: Difference between revisions
Created page with "{{CompanyCargo |Founded=1892 |Industry=Automotive |Logo=Halfords-logo.jpg |Type=Private |Website=https://www.halfords.com/ |Description=Halfords is a UK automotive and cycling retailer offering parts, accessories, and vehicle services including tyres, MOTs, and servicing. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentione..." |
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| | '''Halfords Limited''' is a UK-based automotive and cycling retailer and services | ||
provider, operating over 400 retail stores and 600+ autocentres across the United | |||
| | Kingdom.<ref name="halfords-about">{{Cite web|url= https://www.halfords.com/help-and-advice/customer-services/policies-and-customer-security/terms-and-conditions/terms-and-conditions/terms-and-conditions.html| archiveurl = https://web.archive.org/web/20260317124453/https://www.halfords.com/help-and-advice/customer-services/policies-and-customer-security/terms-and-conditions/terms-and-conditions/terms-and-conditions.html| archivedate = 2026-03-17| title= Terms and Conditions| publisher = Halfords| accessdate = 2026-03-16}}</ref> Through its subsidiaries — including Halfords Mobile | ||
| | Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and | ||
fixed-location tyre fitting, vehicle servicing, and MOT services. | |||
| | |||
==Consumer-impact summary== | == Consumer-impact summary == | ||
== | === Warranty terms === | ||
Halfords sells add-on warranties at the point of sale during mobile fitting | |||
appointments. Published warranty terms contain restrictions that are not disclosed | |||
to customers in the checkout, including a requirement that the Extended Tyre Warranty | |||
can only be redeemed at fixed garages — not via the mobile service through which it | |||
is sold. This has implications under the [[Consumer Rights Act 2015]] regarding | |||
unfair terms and the transparency and prominence requirements. | |||
== | == Incidents == | ||
This is a list of all consumer-protection incidents this company is involved in. | |||
== | === Tyre warranty sold via mobile fitting, redeemable only at fixed garages (2026) === | ||
[[ | :''Main article: [[Tyre warranty sold via mobile fitting, redeemable only at fixed garages]]'' | ||
Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling | |||
it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be | |||
redeemed via the same mobile service. Halfords' own terms state the warranty may only | |||
be redeemed at fixed garages and autocentres, leaving customers with an undrivable | |||
vehicle and no mobile redemption route. | |||
== See also == | |||
* [[Consumer Rights Act 2015]] | |||
== References == | |||
{{Reflist}} | |||
[[Category:Halfords Limited]] | |||