Skoda Citigo Move&Fun app discontinuation: Difference between revisions

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[[File:Skoda Sunset announcements.jpg|thumb|Announcement]]
{{Incomplete|Issue 1=Needs more references for claims made.|Issue 2=Article contains some speculation and/or original research.}}[[File:Skoda discontinuation notice of Move&Fun app.jpg|thumb|E-mail announcement of app discontinuation]]
[[File:Official Leaflet When purchasing The Wehicle.jpg|thumb|Official_Leaflet_When purchasing_The_Wehicle]]
[[File:Skoda official leaflet when purchasing the vehicle.jpg|thumb|Official leaflet advertising the app when purchasing the vehicle.]]
 
[[File:Skoda email thread ignoring questions.jpg|thumb|Skoda ignoring questions and trying to move topic away to unimportant topics such as navigation, instead of addressing charging current control problem and paid subscription model for inferior service.]]
[[File:Email thread SKODA Ignoring questions.jpg|thumb|Skoda ignoring questions trying to move topic away to not important topics as navigation. Instead of answering charging current control problem and paid subscription model for inferior service.]]
{{IncidentCargo
 
|Company=ŠKODA Auto, Volkswagen
==[[Overview]]==  
|StartDate=2025
In early 2025, ŠKODA Auto Automaker (Part of German VW group) announced the discontinuation of the Move&Fun mobile app, which was critical for ŠKODA Citigo eiV owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.
|EndDate=
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In early 2025, the automobile manufacturer ŠKODA Auto (subsidiary of VW group manufacturers of [[Volkswagen]] automobiles) announced the discontinuation of the Move&Fun mobile app, which was critical for [https://hu.wikipedia.org/wiki/%C5%A0koda_Citigo-e_iV ŠKODA Citigo-e iV] (also known as {{wplink|Volkswagen_Up#E-up|E-Up}}) owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.


==Background==
==Background==
[[File:Skoda Lost Features.png|thumb|Lost_Features]]
[[File:Skoda lost features.png|thumb|Features tied to the app.]]
The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.
[[File:Buy_skoda_connect.png|thumb|skodaConnect webpage referring to buy the services.]]
The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation<ref name="movefunapp">
{{cite web
|author=<!--not cited-->
|title=Citigo-e iV Connectivity
|url=https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
|website=Skoda
|access-date= 26 Feb 2025
|url-status=live
|archive-url=https://web.archive.org/web/20190917210735/https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
|archive-date=17 Sep 2019
}}</ref>. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.<ref name="disc-announce">
{{cite web
|author=<!--not cited-->
|title=Discontinuation announcement
|url=https://view.communication.skoda-auto.com/?qs=66ea8bcd8724826905d310f9950d5b69dc4b9b381198613853db90c047bc12ed262378edfeed67989cab086b0ea28f6fcf329f03448ee608bead84e90065d1432d5bc4df7edbe61f20de02dae1d94995
|website=Skoda Communication
|url-status=dead
|archive-url=https://web.archive.org/web/20260224110602/https://view.communication.skoda-auto.com/expired.html |archive-date=24 Feb 2026}}
See [[:File:Skoda discontinuation notice of Move&Fun app.jpg|screenshot of discontinuation announcement]]
</ref>


==Incident==
==Application discontinuation==
The discontinuation of the Move&Fun app has resulted in the removal of critical features that were integral to the driving and ownership experience. The inability to control charging currents and monitor vehicle status has led to widespread dissatisfaction among ŠKODA Citigo e iV owners. The company offered an alternative through the MyŠKODA app, but it requires a paid subscription and an internet connection, contrasting with the original Bluetooth-based, free solution.
The discontinuation of the Move&Fun app has resulted in the removal of critical features that were integral to the driving and ownership experience.{{Citation needed}} The inability to control charging currents and monitor vehicle status has led to widespread dissatisfaction among ŠKODA Citigo e iV owners{{Citation needed}}. The company offered an alternative through the MyŠKODA app, but it requires a paid subscription{{citation needed}} and an internet connection, contrasting with the original Bluetooth-based, free solution.


===Company's response===
===Company's response===
ŠKODA Auto stated that the Move&Fun app was discontinued due to "technical and security reasons" and encouraged users to transition to the MyŠKODA app. However, they did not offer a clear timeline or commitment on when the missing functionalities would be restored in the new app.
ŠKODA Auto stated that the Move&Fun app was discontinued due to "technical and security reasons" and encouraged users to transition to the MyŠKODA app.<ref name="disc-announce" /> However, they did not offer a clear timeline or commitment on when the missing functionalities would be restored in the new app.
[[File:Skoda-Mobile-Switch-Off.png|thumb|'''Skoda Mobile Switch Off''']]


==Warranty Claims / Lawsuit==
==Warranty claims==
Several affected consumers have initiated warranty claims, arguing that the removal of essential features undermines the vehicle's value and intended functionality.
Several affected consumers have initiated warranty claims, arguing that the removal of essential features undermines the vehicle's value and intended functionality.<ref name="going-electric">
{{cite web
|author=<!--not cited-->
|title=Skoda discontinues Move&Fun App (German)
|url=https://www.goingelectric.de/forum/viewtopic.php?t=95061
|date=23 Oct 2024
|website=Going Electric
|language=DE
|access-date= 26 Feb 2025
|url-status=live
|archive-url=https://web.archive.org/web/20250226145721/https://www.goingelectric.de/forum/viewtopic.php?t=95061
|archive-date=26 Feb 2025
}}</ref>


===Claims===
===Claims===
Consumers are claiming that ŠKODA's removal of the Move&Fun app without offering a suitable replacement constitutes planned obsolescence. Additionally, they argue that the company should honor warranties for the loss of core vehicle features.
Consumers are claiming that ŠKODA's removal of the Move&Fun app without offering a suitable replacement constitutes planned obsolescence. Additionally, they argue that the company should honor warranties for the loss of core vehicle features.<ref name="going-electric" /><ref name="speakEV">
{{cite web
|author=<!--not cited-->
|date=31 Dec 2024
|title=CITIGOe iV Move&Fun app to be discontinued at the end of 2024
|url=https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/
|website=Going Electric
|access-date= 26 Feb 2025
|url-status=live
|archive-url=https://web.archive.org/web/20250226145752/https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/
|archive-date=26 Feb 2025
}}</ref>


===Response===
===Response===
ŠKODA has not explicitly acknowledged the impact of these features' removal but has responded by pushing for customers to adopt the MyŠKODA app, citing technical and security reasons for discontinuing the original app.
ŠKODA has not explicitly acknowledged the impact of these features' removal but has responded by pushing for customers to adopt the MyŠKODA app, citing technical and security reasons for discontinuing the original app{{Citation needed}}.


===Outcome===
===Outcome===
Outcome of these claims is currently pending, with no clear resolution as of now 02/2025.
Outcome of these claims is currently pending, with no clear resolution as of February 2025.


==Consumer response==
==Consumer response==
Consumers are voicing frustration online and through customer support channels, arguing that ŠKODA has removed essential functions without offering adequate alternatives. Many are concerned about the forced transition to a paid, subscription-based model that requires an internet connection, which adds a hidden cost. Some users are organizing collective action to raise awareness and seek compensation for the loss of vehicle functionalities.
Consumers are voicing frustration online and through customer support channels, arguing that ŠKODA has removed essential functions without offering adequate alternatives. Many are concerned about the forced transition to a paid, subscription-based model that requires an internet connection, which adds a hidden cost. Some users are organizing collective action to raise awareness and seek compensation for the loss of vehicle functionalities.<ref name="going-electric" /><ref name="speakEV" />


==Workaround==
==Workaround==
Although the Move&Fun app has been removed from Google Play and Apple App Store, it may still be downloaded from third party repositories and side loaded.
Although the Move&Fun app has been removed from Google Play and Apple App Store{{Citation needed}}, users of Android devices can still download the apk file from from third party repositories and install it.{{Clarify|maybe add link to trusted source, (good idea! but dont know where)}}. As of 20/5/2025, the VW equivalent app for the e-UP (Maps + More) is still available in both app stores and appears to be compatible with the CITIGOe-iV. Maps + More was updated in July 2025 with unspecified bug fixes to version 6.2.2, but the charging functionality appears to have been removed{{Citation needed}}.
 
==References==
Vehicle description: ‎
 
https://hu.wikipedia.org/wiki/%C5%A0koda_Citigo-e_iV
 
Move and fun app on official Skoda pages: ‎
 
https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
 
Original skoda announcement Link (not working anymore): ‎
 
https://view.communication.skoda-auto.com/?qs=66ea8bcd8724826905d310f9950d5b69dc4b9b381198613853db90c047bc12ed262378edfeed67989cab086b0ea28f6fcf329f03448ee608bead84e90065d1432d5bc4df7edbe61f20de02dae1d94995
 
Forum threads :  ‎
 
1) https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/  ‎
 
2) https://www.goingelectric.de/forum/viewtopic.php?t=95061  ‎


== Original Terms of Service ==
==Original Terms of Service==
<gallery widths="120" heights="120" perrow="1" showfilename="yes">
<gallery widths="120" heights="120" perrow="1" showfilename="yes">
File:Original Terms of use 2020 for the app.pdf | Original Terms of Service
File:Skoda Terms of Use 2020 for Move&Fun app.pdf|Original Terms of Service
</gallery>
</gallery>


== Skoda App Screenshots ==
==Skoda App screenshots==
<gallery widths="120" heights="120" perrow="10" showfilename="yes">
<gallery mode="slideshow" caption="Screenshots of the app in use">
File:Skoda app printscreen 01.png
File:Skoda app printscreen 01.png
File:Skoda app printscreen 02.png
File:Skoda app printscreen 02.png
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File:Skoda app printscreen 28.png
File:Skoda app printscreen 28.png
</gallery>
</gallery>
[[Category:Car manufacturers]]
 
[[Category:VW Group]]
==See also==
{{Ph-C-SA}}
 
==References==
{{Reflist}}
 
[[Category:Volkswagen]]
[[Category:Skoda]]
[[Category:Skoda]]
[[Category:2025 incidents]]