Skoda Citigo Move&Fun app discontinuation

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E-mail announcement of app discontinuation

Official leaflet advertising the app when purchasing the vehicle.

Skoda ignoring questions and trying to move topic away to unimportant topics such as navigation, instead of addressing charging current control problem and paid subscription model for inferior service.

In early 2025, the automobile manufacturer ŠKODA Auto (subsidiary of VW group manufacturers of Volkswagen automobiles) announced the discontinuation of the Move&Fun mobile app, which was critical for ŠKODA Citigo-e iV (also known as E-Up) owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.

Background

Features tied to the app.

skodaConnect webpage referring to buy the services.

The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.

Application discontinuation

The discontinuation of the Move&Fun app has resulted in the removal of critical features that were integral to the driving and ownership experience.^{[citation needed]} The inability to control charging currents and monitor vehicle status has led to widespread dissatisfaction among ŠKODA Citigo e iV owners^{[citation needed]}. The company offered an alternative through the MyŠKODA app, but it requires a paid subscription^{[citation needed]} and an internet connection, contrasting with the original Bluetooth-based, free solution.

Company's response

ŠKODA Auto stated that the Move&Fun app was discontinued due to "technical and security reasons" and encouraged users to transition to the MyŠKODA app. However, they did not offer a clear timeline or commitment on when the missing functionalities would be restored in the new app.

Skoda Mobile Switch Off

Warranty claims

Several affected consumers have initiated warranty claims, arguing that the removal of essential features undermines the vehicle's value and intended functionality.

Claims

Consumers are claiming that ŠKODA's removal of the Move&Fun app without offering a suitable replacement constitutes planned obsolescence. Additionally, they argue that the company should honor warranties for the loss of core vehicle features.

Response

ŠKODA has not explicitly acknowledged the impact of these features' removal but has responded by pushing for customers to adopt the MyŠKODA app, citing technical and security reasons for discontinuing the original app^{[citation needed]}.

Outcome

Outcome of these claims is currently pending, with no clear resolution as of February 2025.

Consumer response

Consumers are voicing frustration online and through customer support channels, arguing that ŠKODA has removed essential functions without offering adequate alternatives. Many are concerned about the forced transition to a paid, subscription-based model that requires an internet connection, which adds a hidden cost. Some users are organizing collective action to raise awareness and seek compensation for the loss of vehicle functionalities.

Workaround

Although the Move&Fun app has been removed from Google Play and Apple App Store^{[citation needed]}, users of Android devices can still download the apk file from from third party repositories and install it.^{[maybe add link to trusted source, (good idea! but dont know where)?]}. As of 20/5/2025, the VW equivalent app for the e-UP (Maps + More) is still available in both app stores and appears to be compatible with the CITIGOe-iV. Maps + More was updated in July 2025 with unspecified bug fixes to version 6.2.2, but the charging functionality appears to have been removed^{[citation needed]}.

Original Terms of Service

• 
  Skoda Terms of Use 2020 for Move&Fun app.pdf Original Terms of Service

Skoda App screenshots

• Screenshots of the app in use
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See also

Link to relevant theme articles or companies with similar incidents.

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