Samsung SmartCam: Difference between revisions
Initial page created with main incidents |
No edit summary |
||
| (6 intermediate revisions by 6 users not shown) | |||
| Line 1: | Line 1: | ||
{{ | {{Cleanup}} | ||
| | {{ProductLineCargo | ||
| | |ArticleType=Product | ||
| | |Category=Cameras, IP Cameras | ||
| | |Company=Samsung | ||
| | |Description= | ||
| Logo = | |InProduction=No | ||
}}Samsung SmartCam's products are very well designed devices that record good quality videos and save them to a local microSD card in a compressed format. You can access your camera remotely using a mobile app. Such IP cameras were connecting to your local private network using wifi or LAN cable. | |Logo= | ||
|ReleaseYear=2013 | |||
|Website=https://www.samsung.com/us/smart-home/security/cameras/smartcam-hd-pro-1080p-full-hd-wifi-camera-snh-p6410bn/ | |||
}} | |||
'''[[Samsung]] SmartCam'''<nowiki>'</nowiki>s products are very well designed devices that record good quality videos and save them to a local microSD card in a compressed format. You can access your camera remotely using a mobile app. Such IP cameras were connecting to your local private network using wifi or LAN cable. | |||
Samsung stopped selling them and now they appear to be under the wisenet brand. The firmware is built in such a way that blocks users registering the camera on their application if the server is not sending the confirmation to the app. | Samsung stopped selling them and now they appear to be under the wisenet brand. The firmware is built in such a way that blocks users registering the camera on their application if the server is not sending the confirmation to the app. | ||
The initial procedure to set up an account asked users to install an internet explorer plugin that was working only for versions less than 10 | The initial procedure to set up an account asked users to install an internet explorer plugin that was working only for versions less than 10. That option would still allow customers to use their cameras by using a virtual machine with an old Windows OS. | ||
Late 2024 the android application posted a new message stating that from 1 of January 2025 some models will no longer be supported "due to compatibility issues. We apologize for any inconvenience" | Late 2024 the android application posted a new message stating that from 1 of January 2025 some models will no longer be supported "due to compatibility issues. We apologize for any inconvenience" | ||
==Consumer impact summary== | ==Consumer impact summary== | ||
| Line 25: | Line 28: | ||
==Incidents== | ==Incidents== | ||
[[File:Samsung | [[File:Samsung SmartCam removal message.png|thumb]] | ||
=== Incident === | ===Incident=== | ||
The first incident clients experienced was about the web application plugin built only for Internet Explorer and that it did not receive any updates or fixes. | The first incident clients experienced was about the web application plugin built only for Internet Explorer and that it did not receive any updates or fixes. | ||
Samsung forum for dropping support for accessing the camera from web browser https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Security-camera-not-working-on-Edge/td-p/2535288 | Samsung forum for dropping support for accessing the camera from web browser<ref>{{Cite web |date=3 May 2023 |title=Security Camera not working on Edge |url=https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Security-camera-not-working-on-Edge/td-p/2535288 |url-status=live |website=Samsung |archive-url=http://web.archive.org/web/20250709010906/https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Security-camera-not-working-on-Edge/td-p/2535288 |archive-date=9 Jul 2025}}</ref> | ||
=== Incident === | ===Incident=== | ||
The second major change on their android mobile app was dropping support for live view from the camera if the phone was not connected to the same network as the camera. This was still allowing customers to liveview the recordings from the camera using VPN. | The second major change on their android mobile app was dropping support for live view from the camera if the phone was not connected to the same network as the camera. This was still allowing customers to liveview the recordings from the camera using VPN. | ||
Samsung forum customers complaining about losing their access to their home security system. https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Viewing-software-for-SNH-V6410PN-smartcam-app-no-longer/td-p/2925583/page/5 | Samsung forum customers complaining about losing their access to their home security system.<ref>{{Cite web |date=15 Jun 2024 |title=Viewing software for SNH-V6410PN smartcam app no longer supported July 2024 |url=https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Viewing-software-for-SNH-V6410PN-smartcam-app-no-longer/td-p/2925583/page/5 |url-status= |website=Samsung |archive-url=http://web.archive.org/web/20250709010904/https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Viewing-software-for-SNH-V6410PN-smartcam-app-no-longer/td-p/2925583/page/5 |archive-date=9 Jul 2025}}</ref> | ||
=== Incident === | ===Incident=== | ||
The third change was the announcement where they will simply drop support for some old models of the cameras. | The third change was the announcement where they will simply drop support for some old models of the cameras. | ||
| Line 46: | Line 49: | ||
==Products== | ==Products== | ||
1080p Camera https://www.samsung.com/us/smart-home/security/cameras/smartcam-hd-pro-1080p-full-hd-wifi-camera-snh-p6410bn/ | 1080p Camera<ref>{{Cite web |title=Samsung Smartcam Video Surveilence Camera |url=https://www.samsung.com/us/smart-home/security/cameras/smartcam-hd-pro-1080p-full-hd-wifi-camera-snh-p6410bn/ |url-status=live |access-date=19 Feb 2026 |website=Samsung |archive-url=http://web.archive.org/web/20260205094718/https://www.samsung.com/us/smart-home/security/cameras/smartcam-hd-pro-1080p-full-hd-wifi-camera-snh-p6410bn/ |archive-date=5 Feb 2026}}</ref> | ||
==References== | ==References== | ||