List of services without clear cancellation: Difference between revisions
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|Software service | |Software service | ||
|Adobe Inc. | |Adobe Inc. | ||
|Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:<ref>{{Cite web |date=17 Jun 2024 |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission}}</ref> | |Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:<ref>{{Cite web |date=17 Jun 2024 |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission |archive-url=http://web.archive.org/web/20260102191015/https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |archive-date=2 Jan 2026}}</ref> | ||
*Encouraging annual plans that, if canceled, could result in early termination fees | *Encouraging annual plans that, if canceled, could result in early termination fees | ||
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|Cash advance app | |Cash advance app | ||
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|The FTC filed a complaint and relevant charges against Brigit for:<ref>{{Cite web |date=2 Nov 2023 |title=FTC Action Leads to $18 Million in Refunds for Brigit Consumers Harmed by Deceptive Promises About Cash Advances, Hidden Fees, and Blocked Cancellation |url=https://www.ftc.gov/news-events/news/press-releases/2023/11/ftc-action-leads-18-million-refunds-brigit-consumers-harmed-deceptive-promises-about-cash-advances |website=Federal Trade Commission}}</ref> | |The FTC filed a complaint and relevant charges against Brigit for:<ref>{{Cite web |date=2 Nov 2023 |title=FTC Action Leads to $18 Million in Refunds for Brigit Consumers Harmed by Deceptive Promises About Cash Advances, Hidden Fees, and Blocked Cancellation |url=https://www.ftc.gov/news-events/news/press-releases/2023/11/ftc-action-leads-18-million-refunds-brigit-consumers-harmed-deceptive-promises-about-cash-advances |website=Federal Trade Commission |archive-url=http://web.archive.org/web/20251114122901/https://www.ftc.gov/news-events/news/press-releases/2023/11/ftc-action-leads-18-million-refunds-brigit-consumers-harmed-deceptive-promises-about-cash-advances |archive-date=14 Nov 2025}}</ref> | ||
*Promising instant cash upwards of $250 of people low-wage earners, then trapping them with hidden cancellation for a $9.99 monthly subscription | *Promising instant cash upwards of $250 of people low-wage earners, then trapping them with hidden cancellation for a $9.99 monthly subscription | ||
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*by written mail | *by written mail | ||
*in person at a club | *in person at a club | ||
*or via the online account<ref>{{Cite web |title=Membership Questions |url=https://www.lafitness.com/Pages/MembershipQuestions.aspx# |website=LA Fitness}}</ref> | *or via the online account<ref>{{Cite web |title=Membership Questions |url=https://www.lafitness.com/Pages/MembershipQuestions.aspx# |website=LA Fitness |archive-url=http://web.archive.org/web/20260215004955/https://lafitness.com/Pages/MembershipQuestions.aspx |archive-date=15 Feb 2026}}</ref> | ||
LA Fitness does not suggest a clear, standardized method of cancellation. | LA Fitness does not suggest a clear, standardized method of cancellation. | ||
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*or logging into their member portal account | *or logging into their member portal account | ||
However, the company adds the qualifier that "some policies and procedures may vary by location based on state and local guideline,"<ref>{{Cite web |title=Frequently Asked Questions |url=https://www.planetfitness.com/about-planet-fitness/customer-service#region-faq-accordion-0 |website=Planet Fitness}}</ref> and that the cancellation process varies club by club<ref>{{Cite web |title=Membership FAQs |url= |url-status=dead |archive-url=https:// | However, the company adds the qualifier that "some policies and procedures may vary by location based on state and local guideline,"<ref>{{Cite web |title=Frequently Asked Questions |url=https://www.planetfitness.com/about-planet-fitness/customer-service#region-faq-accordion-0 |website=Planet Fitness |archive-url=http://web.archive.org/web/20260101164213/https://www.planetfitness.com/about-planet-fitness/customer-service |archive-date=1 Jan 2026}}</ref> and that the cancellation process varies club by club<ref>{{Cite web |title=Membership FAQs |url=https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs|url-status=dead |archive-url=http://web.archive.org/web/20250115005709/https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs |archive-date=15 Jan 2025|website=Planet Fitness}}</ref>, suggesting no standardized transparent method of cancellation. | ||
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|[[Spectrum]] | |[[Spectrum]] | ||
|Internet service provider | |[[Internet service provider]] | ||
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|Spectrum does not allow online cancellation. Instead, cancellation must happen in-store or through calling customer service<ref name=":0">{{Cite web |title=Why Can’T I Cancel Spectrum Online |url=https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |website=Visual PCs}}</ref>. The Spectrum website includes hidden cancellation options, broken links, and slow loading pages<ref name=":0" />. | |Spectrum does not allow online cancellation. Instead, cancellation must happen in-store or through calling customer service<ref name=":0">{{Cite web |title=Why Can’T I Cancel Spectrum Online |url=https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |website=Visual PCs |archive-url=http://web.archive.org/web/20250908163816/https://visualpcs.com/why-cant-i-cancel-spectrum-online/ |archive-date=8 Sep 2025}}</ref>. The Spectrum website includes hidden cancellation options, broken links, and slow loading pages<ref name=":0" />. | ||
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|[[Teamviewer Terminates Perpetual Licenses|Teamviewer]] | |[[Teamviewer Terminates Perpetual Licenses|Teamviewer]] | ||
|Software service | |Software service | ||
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|Teamviewer employs autorenewal of yearly subscriptions. Any attempts to cancel must be done by submitting a ticket to their support and must be at least 28 days before the renewal date<ref>{{Cite web |date=9 Sep 2025 |title=All About Subscription |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |website=Teamviewer}}</ref><ref>{{Cite web |title=TeamViewer invoiced me after a free trial + demanded “28‑day written cancellation.” |url=https://www.reddit.com/r/teamviewer/comments/1mpzpo5/teamviewer_invoiced_me_after_a_free_trial/ |website=Reddit}}</ref>. | |Teamviewer employs autorenewal of yearly subscriptions. Any attempts to cancel must be done by submitting a ticket to their support and must be at least 28 days before the renewal date<ref>{{Cite web |date=9 Sep 2025 |title=All About Subscription |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |website=Teamviewer |archive-url=http://web.archive.org/web/20251128230731/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |archive-date=28 Nov 2025}}</ref><ref>{{Cite web |title=TeamViewer invoiced me after a free trial + demanded “28‑day written cancellation.” |url=https://www.reddit.com/r/teamviewer/comments/1mpzpo5/teamviewer_invoiced_me_after_a_free_trial/ |website=Reddit}}</ref>. | ||
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|Winstom-Salem Journal | |Winstom-Salem Journal | ||
|Newspaper | |Newspaper | ||
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|The newspaper's website states that cancellations can be done by either calling the customer service number or through the subscriber's dashboard<ref>{{Cite web |title=How can I cancel my subscription? |url=https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |website=Winston-Salem Journal}}</ref>. However, when seeking cancellation through the dashboard, an error message appears stating that cancellation must be done via calling customer support<ref> | |The newspaper's website states that cancellations can be done by either calling the customer service number or through the subscriber's dashboard<ref>{{Cite web |title=How can I cancel my subscription? |url=https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |website=Winston-Salem Journal |archive-url=http://web.archive.org/web/20250401140714/https://journalnow.com/helpcenter/how-can-i-cancel-my-subscription/article_439fdf56-71a8-11ee-8511-2becfb44d3a7.html |archive-date=1 Apr 2025}}</ref>. However, when seeking cancellation through the dashboard, an error message appears stating that cancellation must be done via calling customer support<ref>[[:File:Screenshot_2025-01-22_at_6.49.12_AM.png]]</ref>. | ||
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