Aotearoa/New Zealand consumer law: Difference between revisions
Freorunning (talk | contribs) The basis of Aotearoa/New Zealand consumer law is the Consumers Guarantees Act - an act which only works if you the consumer make it work for you. |
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The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref> | {{Stub}} | ||
The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html ([http://web.archive.org/web/20260118102813/https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html Archived])</ref> | |||
This act guarantees consumers '''five basic rights''' when buying goods. | This act guarantees consumers '''five basic rights''' when buying goods. | ||
Goods must be ''- of acceptable quality | Goods must be ''- of acceptable quality'' | ||
- fit for a particular purpose | - fit for a particular purpose | ||
- matched the description | - matched the description | ||
- reasonably priced | - reasonably priced | ||
- delivered in a reasonable time, and in good order | - delivered in a reasonable time, and in good order | ||
Like many laws there are exceptions | Like many laws there are exceptions | ||
If the consumer ''- changes their mind | If the consumer ''- changes their mind'' | ||
- if you knew product/good was faulty before buying | - if you knew product/good was faulty before buying | ||
- private sale/s between individuals | - private sale/s between individuals | ||
- business buying from business (this is covered by the Fair Trading Act 1986) | - business buying from business (this is covered by the Fair Trading Act 1986) | ||
- damaged after purchase | - damaged after purchase | ||
- intentional misuse | - intentional misuse | ||
All the above are not covered by the act. | All the above are not covered by the act. | ||
''' | |||
What are the remedies one can seek if they fit the criteria?''' | '''What are the remedies one can seek if they fit the criteria?''' | ||
Ask the company to repair or replace or refund the product. | Ask the company to repair or replace or refund the product. | ||
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Then you must go on a evidence gather process - which should included the following | Then you must go on a evidence gather process - which should included the following | ||
- date time and place of product and or service | - date time and place of product and or service | ||
- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended | |||
- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended | |||
- list all interactions with the business you dealt with | - list all interactions with the business you dealt with | ||
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Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court. | Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court. | ||
YOU and Only You can uphold your consumer rights - if you do not take a stand - the law will not act independently of you the consumer. | '''YOU''' and '''Only You''' can uphold your consumer rights - if you do not take a stand - ''the law will not act independently of you the consumer''. | ||
'''Places to reach out to to help you with a consumer dispute.''' | '''Places to reach out to to help you with a consumer dispute.''' | ||
Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab</ref> | Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab ([http://web.archive.org/web/20260212125529/https://www.cab.org.nz/find-a-cab Archived])</ref> | ||
or you local | or you local | ||
Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref> | Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/ ([http://web.archive.org/web/20251213034920/https://communitylaw.org.nz/our-law-centres/ Archived])</ref> | ||
==References== | |||
<references /> | |||
[[Category:New Zealand legislation]] | |||