Telephone Prefix Norm (Chile): Difference between revisions
Created page with "The '''Telephone Prefix Norm''' (in Spanish: Norma de Prefijos Telefónicos) is a law that came into force on August 13 2025 in Chile. The purpose of this law is to make easy to identify phone numbers that belong to commercial numbers. ==Background== ==What does this norm do== All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable: *The prefix '''..." |
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The '''Telephone Prefix Norm''' (in Spanish: Norma de Prefijos Telefónicos) is a law that came into force on August 13 2025 | The '''Telephone Prefix Norm''' (in Spanish: Norma de Prefijos Telefónicos) is a law of Chile that was announced by the Chilean government in March 2025<ref>{{Cite web |publisher=SUBTEL |date=20 March 2025 |title=Gobierno anuncia implementación de numeración especial para la identificación de llamadas comerciales |trans-title=Government announces the implementation of special numeration for identifying commercial calls |url=https://www.subtel.gob.cl/gobierno-anuncia-implementacion-de-numeracion-especial-para-la-identificacion-de-llamadas-comerciales/ |url-status=live |access-date=25 Feb 2026 |website=SUBTEL}}</ref>, and came into force on August 13 2025. The purpose of this law is to make easy to identify phone numbers that belong to commercial numbers. <ref>{{Cite web |publisher=Defensa y Justicia |date=14 Aug 2025 |title=Chile estrena prefijos 600 y 809: así cambian las llamadas comerciales (y cómo evitar estafas) |trans-title=Chile releases 600 and 809 prefixes: this is how commercial calls change (and how to avoid scams) |url=https://defensayjusticia.cl/ley-antispam-600-809-chile-2025/ |url-status=live |access-date=25 Feb 2026 |website=Defensa y Justicia Abogados}}</ref> | ||
==Background== | ==Background== | ||
Researches done in the country have reported the amount of average spam calls a person receives per month has increased the last years. The quantity of reports of fraudulent calls to the police also have increased. | |||
According to a research of the national Investigation Police (PDI), during 2024, the total amount of reports of fraudulent was 4,533. This quantity was 19% higher than the amunts of reports that were done in 2023. <ref>{{Cite web |author=SUBTEL |date=12 Aug 2025 |title=Desde este miércoles las llamadas comerciales y masivas deberán llevar los prefijos 600 y 809 para su identificación |trans-title=Starting this wednesday, commercial and massive calls must have 600 and 809 prefixes in order to be identified |url=https://www.subtel.gob.cl/desde-este-miercoles-las-llamadas-comerciales-y-masivas-deberan-llevar-los-prefijos-600-y-809-para-su-identificacion/ |url-status=live |access-date=25 Feb 2026 |website=SUBTEL}}</ref><ref>{{Cite web |publisher=CNN Chile |date=5 Feb 2025 |title=Estafas telefónicas van al alza: Denuncias aumentaron un 19% durante 2024 |trans-title=Phone scams are in rise: Reports were increased by 19% during 2024 |url=https://www.cnnchile.com/pais/estafas-telefonicas-van-al-alza-denuncias-aumentaron-un-19-durante-2024_20250205/ |url-status=live |access-date=25 Feb 2026 |website=CNN Chile}}</ref> | |||
==What does this | Also, researches and reports by [[wikipedia:Hiya_(company)|Hiya]] done in 2024 stated that in Chile, a person receives an average of 28 spam calls per month, being a number that shares with Brazil, also being the highest number in Latin America. The research also stated a 25% of these calls belonged to fraudulent phone calls. The same research done in 2023 showed the average quantity of spam calls per month was 20. <ref>{{Cite web |last=Vega |first=Fernando |date=7 Apr 2025 |title=Llamadas Spam: estudio muestra cuántas recibe cada chileno al mes |trans-title=Spam Calls: research shows how many receives every Chilean per month |url=https://www.latercera.com/pulso/noticia/llamadas-spam-estudio-muestra-cuantas-recibe-cada-chileno-al-mes/ |url-status=live |access-date=24 Feb 2026 |website=La Tercera}}</ref> | ||
==What does this law do== | |||
[[File:Prefixescl.png|thumb|An official Image from the Chilean Government and Subtel, showing a brief explanation of the norm]] | |||
All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable: | All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable: | ||
*The prefix '''600''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are desired, requested, expected by the user or accepted by service contracts. | *The prefix '''600''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are desired, requested, expected by the user or accepted by service contracts. | ||
*The prefix '''809''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are undesired by the user. | *The prefix '''809''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are undesired by the user. <ref>{{Cite web |last=Estrella Oporto |first=Sandar |date=9 Aug 2025 |title=El nuevo prefijo para identificar las llamadas de spam o no deseadas |trans-title=The new prefix for identifying spam or undesired calls |url=https://www.latercera.com/servicios/noticia/el-nuevo-prefijo-para-identificar-las-llamadas-de-spam-o-no-deseadas/ |url-status=live |website=La Tercera |access-date=25 Feb 2026}}</ref> <ref>{{Cite web |publisher=WOM Chile |date=2025 |title=¿En qué consiste la Norma de Prefijos Telefónicos? |trans-title=What does the Telephone Prefix Norm consist of? |url=https://www.wom.cl/centro-de-ayuda/en-que-consiste-la-norma-de-prefijos-telefonicos/ |url-status=live |access-date=25 Feb 2026 |website=WOM Chile}}</ref> | ||
This | This law also allows to identify better what publicitary calls are scams, by identifying if the number that called has or doesn't have these prefixes. | ||
Companies that do not comply or that use a different prefix are fined with an approximate amount between $406 and $405,784. | Companies that do not comply or that use a different prefix are fined with an approximate amount that can vary between $406 and $405,784. Consumers are able to report to the Telephonic Subsecretary (SUBTEL) if they find a company that is not complying with the norm. | ||
==Consequences== | ==Consequences== | ||
According to a survey of CADEM, a national research company, 80% of Chileans can recognize commercial cals from the number prefixes, and 79% of them do not answer these calls after the implementation of the law. | According to a survey of CADEM, a national research company, 80% of Chileans can recognize commercial cals from the number prefixes, and 79% of them do not answer these calls after the implementation of the law. <ref>{{Cite web |author=CHH |date=20 Jan 2026 |title=Cadem 5C: 79% de los chilenos no contesta llamadas con prefijos 600 y 809 |trans-title=Cadem 5C: 79% of Chileans do not answer phone calls with the 600 and 809 prefixes |url=https://www.chicureohoy.cl/actualidad/cadem-5c-79-de-los-chilenos-no-contesta-llamadas-con-prefijos-600-y-809/ |url-status=live |access-date=25 Feb 2026 |website=Chicureo Hoy}}</ref> | ||
==References== | |||
{{Reflist}} | |||
[[Category:Chile]] | [[Category:Chile]] | ||
[[Category:Legislation in Chile]] | |||
[[Category:Legislation in South America]] | |||