Autel: Difference between revisions

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Ford immobilizer functions removed (''25/08/2025'')===

Dear Valued Autel Distributor,

<blockquote>Dear Valued Autel Distributor,Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line. Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them. To ensure we maintain good relations with Ford and access to Ford's diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed.

Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line.

Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them.

To ensure we maintain good relations with Ford and access to Ford's diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed.

Though we are honoring Ford's request and removing said software, we respectfully disagree with Ford and believe the Right to Repair Act grants us the right as developers of software for independent automotive repair and service shop, technicians, locksmiths and vehicle security professionals access to and use of this security-related data to develop key and immobilizer programming solutions on our products.

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Chloe Hung, CEO

Autel U.S.{{Main|link to the main article}}

Autel U.S.</blockquote>{{Main|link to the main article}}

===Toyota mmobilizer All Key Lost functions removed(''date'')===

@@ Line 14: / Line 14: @@
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===Ford immobilizer functions removed (''25/08/2025'')===
-Dear Valued Autel Distributor,
+<blockquote>Dear Valued Autel Distributor,Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line. Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them. To ensure we maintain good relations with Ford and access to Ford's diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed.
-Thank you for your dedicated sales and support of Autel products. Together, we provide leading solutions essential for today's shops to provide quality and efficient services to their customers. Because we value this relationship, we wanted to promptly discuss an action we must take with our Key and Immobilizer Programming tool line.
-Recently, Ford Motor Company notified us that we must remove specific key and immobilizer functions for Ford vehicles from our products, advising us that such functions are not within the scope of our software licensing agreement with them.
-To ensure we maintain good relations with Ford and access to Ford's diagnostics data, which is essential to the ability of all our products to diagnose and service Ford vehicles, we are removing the requested Ford key functions from our products as of August 25, 2025. No Ford diagnostics functionality will be removed.
 Though we are honoring Ford's request and removing said software, we respectfully disagree with Ford and believe the Right to Repair Act grants us the right as developers of software for independent automotive repair and service shop, technicians, locksmiths and vehicle security professionals access to and use of this security-related data to develop key and immobilizer programming solutions on our products.
@@ Line 34: / Line 28: @@
 Chloe Hung, CEO
-Autel U.S.{{Main|link to the main article}}
+Autel U.S.</blockquote>{{Main|link to the main article}}
 ===Toyota mmobilizer All Key Lost  functions removed(''date'')===