5CA: Difference between revisions
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|Founded=1998 | |Founded=1998 | ||
|Industry=Customer Service Outsourcing | |Industry=Customer Service Outsourcing | ||
|Logo=5ca logo. | |Logo=5ca logo.svg | ||
|Type=Private | |Type=Private | ||
|Website=https://5ca.com | |Website=https://5ca.com | ||
|Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech. | |Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech. | ||
}}5CA is a customer support outsourcing and technology company used by gaming and tech brands. | }} | ||
5CA is a customer support outsourcing and technology company used by gaming and tech brands. | |||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
=== Privacy === | ===Privacy=== | ||
5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.<ref name=":0">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |access-date=2025-10-13 |website=Discord}}</ref> | 5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.<ref name=":0">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |access-date=2025-10-13 |website=Discord}}</ref> | ||
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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== Discord Third-Party Customer Service data breach (Oct. 2025) === | ===Discord Third-Party Customer Service data breach (Oct. 2025)=== | ||
{{Main|Discord / 5CA Data Breach}} | {{Main|Discord / 5CA Data Breach}} | ||
On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.<ref name=":0" /> | On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.<ref name=":0" /> | ||