Primo Brands Water Service: Difference between revisions
WIP. Just making this page so people are aware of this monopoly. Will add a lot more later. I can't be the only one that's dealt with this horrible company. They're in almost every office! |
m Cleaned up a bit |
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* Mandatory arbitration | *Mandatory arbitration | ||
* Unilateral fee structure | *Unilateral fee structure | ||
* Difficulty canceling | *Difficulty canceling | ||
* Lack of transparency | *Lack of transparency | ||
* Support reps citing fees even before account creation | *Support reps citing fees even before account creation | ||
* Terms binding users without login | *Terms binding users without login | ||
The company uses deceitful sales tactic, by leasing the unit 1 dollar a month, with requirements in how much you order. They attempt to | The company uses deceitful sales tactic, by leasing the unit 1 dollar a month, with requirements in how much you order. They also attempt to sell unnecessary “cleaning” and other service add‑ons for their water coolers, even though these services are not required for normal operation. | ||
If consumer wants to get out of a subscription, Primo Brands will attempt to charge you and take back the unit. | If consumer wants to get out of a subscription, Primo Brands will attempt to charge you and take back the unit. | ||
Attempting to call them for customer service, nets you fees. You have to contact them via their chatbot if you do not want to incur | Attempting to call them for customer service, nets you fees. You have to contact them via their chatbot if you do not want to incur charges. This isn't listed in terms, but in the subscriber agreement. | ||
==Incidents== | ==Incidents== | ||