Red Robin: Difference between revisions
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*Spam Messages | *Spam Messages | ||
==Incidents== | == Incidents == | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
[[File:Plantiff Unsolicited Messages from Red Robin.png| | [[File:Plantiff Unsolicited Messages from Red Robin.png|left|frameless]] | ||
[[File:Plantiff Unsolicited Messages from Red Robin 2.png|frameless]] | |||
===Red Robin Sending Unsolicited Text=== | === Red Robin Sending Unsolicited Text === | ||
John Geraci filed a lawsuit in 2018 against Red Robin for violating the Telephone Consumer Protection act, sending promotional messages to customers even after the customers replied "Stop".<ref>{{Cite web |last=Spicer |first=Christina |date=2018-11-02 |title=Red Robin Class Action Says Reward Program Texts Violate TCPA |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/red-robin-class-action-says-reward-program-texts-violate-tcpa/ |url-status=live |access-date=2026-03-04 |website=Top Class Action}}</ref><ref>{{Cite web |last=Abbas |first=Nadia |date=2018-11-01 |title=Red Robin Accused of Sending Unauthorized Promotional Text Messages |url=https://www.classaction.org/news/red-robin-accused-of-sending-unauthorized-promotional-text-messages |url-status=live |access-date=2026-03-04 |website=Classaction}}</ref> As of March 2026, the case is still active. | John Geraci filed a lawsuit in 2018 against Red Robin for violating the Telephone Consumer Protection act, sending promotional messages to customers even after the customers replied "Stop".<ref>{{Cite web |last=Spicer |first=Christina |date=2018-11-02 |title=Red Robin Class Action Says Reward Program Texts Violate TCPA |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/red-robin-class-action-says-reward-program-texts-violate-tcpa/ |url-status=live |access-date=2026-03-04 |website=Top Class Action}}</ref><ref>{{Cite web |last=Abbas |first=Nadia |date=2018-11-01 |title=Red Robin Accused of Sending Unauthorized Promotional Text Messages |url=https://www.classaction.org/news/red-robin-accused-of-sending-unauthorized-promotional-text-messages |url-status=live |access-date=2026-03-04 |website=Classaction}}</ref> As of March 2026, the case is still active. | ||
[[File:Red Robins Stella Artois.jpg|alt=Red Robins Stella Artois|thumb|'''Stella Artois''']] | [[File:Red Robins Stella Artois.jpg|alt=Red Robins Stella Artois|thumb|'''Stella Artois''']] | ||
===Red Robin Stella Artois False Advertising=== | |||
=== Red Robin Stella Artois False Advertising === | |||
In June 2020, a lawsuit was filed against Red Robin for allegedly lying to customers about contents containing 16 ounces instead of the product containing 14 ounces. On November 10, 2022, the case reached a settlement of $450,000, requiring Red Robin to compensate customers who ordered a small sized Stella Artois between June 25, 2017 and July 21, 2022 $3 for each purchase up to $15.<ref>{{Cite web |last=Leggate |first=James |date=2021-02-17 |title=Red Robin’s beer math was ‘strange brew,’ judge writes in pun-filled decision |url=https://www.foxnews.com/food-drink/red-robin-beer-math-strange-brew-judge-pun-filled-decision |url-status=live |access-date=2026-03-04 |website=Fox News}}</ref><ref>{{Cite web |last=GMB |first=Gene |date=2022-09-17 |title=Red Robin Stella Artois Class Action Settlement - No Proof |url=https://justicemoms.substack.com/p/red-robin-stella-artois-class-action-settlement |url-status=live |access-date=2026-03-04 |website=Justice Moms}}</ref><ref>{{Cite web |date=2022-09-06 |title=Red Robin Stella Artois serving size $450K class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/red-robin-stella-artois-serving-size-450k-class-action-settlement/ |url-status=live |access-date=2026-03-04 |website=Top Class Actions}}</ref> | In June 2020, a lawsuit was filed against Red Robin for allegedly lying to customers about contents containing 16 ounces instead of the product containing 14 ounces. On November 10, 2022, the case reached a settlement of $450,000, requiring Red Robin to compensate customers who ordered a small sized Stella Artois between June 25, 2017 and July 21, 2022 $3 for each purchase up to $15.<ref>{{Cite web |last=Leggate |first=James |date=2021-02-17 |title=Red Robin’s beer math was ‘strange brew,’ judge writes in pun-filled decision |url=https://www.foxnews.com/food-drink/red-robin-beer-math-strange-brew-judge-pun-filled-decision |url-status=live |access-date=2026-03-04 |website=Fox News}}</ref><ref>{{Cite web |last=GMB |first=Gene |date=2022-09-17 |title=Red Robin Stella Artois Class Action Settlement - No Proof |url=https://justicemoms.substack.com/p/red-robin-stella-artois-class-action-settlement |url-status=live |access-date=2026-03-04 |website=Justice Moms}}</ref><ref>{{Cite web |date=2022-09-06 |title=Red Robin Stella Artois serving size $450K class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/red-robin-stella-artois-serving-size-450k-class-action-settlement/ |url-status=live |access-date=2026-03-04 |website=Top Class Actions}}</ref> | ||
=== Red Robin Changing their Royalty Program to offer Less to Customers === | ===Red Robin Changing their Royalty Program to offer Less to Customers=== | ||
https://www.the-sun.com/money/11447204/fumes-red-robin-diner-royalty-program-overhaul/ | https://www.the-sun.com/money/11447204/fumes-red-robin-diner-royalty-program-overhaul/ | ||