Sangi Co Ltd

Sangi Co Ltd

Basic information
Founded	1974-09-07
Legal Structure	Public
Industry	Dental
Also known as
Official website	https://www.sangishop.jp/company/

Sangi Co Ltd is a "healthcare products" company based in Japan. They developed a toothpaste component, called hydroxyapatite, which has been demonstrated to strengthen teeth by restoring and recalcifying the tooth's enamel layer.

They primarily sell products in Japan, but their products can be acquired through Amazon or other marketplaces and importers.

Consumer-impact summary

• Business Model
• Deceptive Sales Practices

Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Sangi Co Ltd category.

Known Customer-Abuse Issues:

1. Sangi sells subscriptions disguised as "product bundles"

The web-store promotes product sets as limited-time sales or discounts. By agreeing to buy a larger volume (eg, 2 tubes of toothpaste, delivered 3 times), you will receive a decent discount on each of the 3 deliveries.

What they don't tell you is that the deliveries don't stop after the 3 you agreed to. You've actually unwittingly signed up for a never-ending subscription.

2. Sangi's website allows you to sign up for subscription-deliveries of products, but requires a phone call to cancel

There are places to change your delivery address or payment method on Sangi's website, but nowhere does it tell you that you're enrolled in a subscription. As such, there is no cancel button, and no way to opt-out unless you know to call their phone line.

By concealing the subscription status, they also ensure that you can't know to cancel until you've received at least one more order than you agreed to, because the only way to find out that you're subscribed is by getting an unexpected "your order has shipped" email.

Products

• Apagard (hyroxyapatite-based toothpaste)
• HAP +R (lotion)
• Okara Tea

See also

These issues are similar to the way that gyms lock customers in. See List of services without clear cancellation

References

1. Sangi's website (stating that you can't cancel on the web): https://www.sangishop.jp/guide/