Wallbox Quasar: Difference between revisions

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==Consumer-impact summary==

{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app. If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

---Reference needed---

Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure. The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

Once the opened display unit is attached to the charger and the charger is powered:

* Press and hold both buttons at the same time

*Press and hold both buttons at the same time

* Wait 3 seconds then release the button labeled "RST"

*Wait 3 seconds then release the button labeled "RST"

* Wait 10 seconds then release the other button

*Wait 10 seconds then release the other button

Any other combination of button pressing or holding will have no effect.

@@ Line 17: / Line 17: @@
 ==Consumer-impact summary==
-{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app. If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
+{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
 ---Reference needed---
-Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure. The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.
+Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.
 Once the opened display unit is attached to the charger and the charger is powered:
-* Press and hold both buttons at the same time
+*Press and hold both buttons at the same time
-* Wait 3 seconds then release the button labeled "RST"
+*Wait 3 seconds then release the button labeled "RST"
-* Wait 10 seconds then release the other button
+*Wait 10 seconds then release the other button
 Any other combination of button pressing or holding will have no effect.