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{{IncidentCargo
|StartDate=2025-10-03
|EndDate=2025
|Status=Active
|ArticleType=Service
|Description=MyFitnessPal forced an unannounced update on it's paid subscribers that retracted functionality and is unusable due to performance issues.
}}
{{IncidentCargo
|Company=MyFitnessPal
|Product=MyFitnessPal app
|StartDate=~2025-08-27
|Status=Ongoing
|Type=Digital restrictions
|Description=MyFitnessPal rolled out a mandatory update to its mobile application that removed core features, worsened the user interface, and moved a previously free feature behind a paywall, despite overwhelmingly negative feedback during a public test phase.
}}
{{IncidentCargo
|Company=MyFitnessPal
|Product=MyFitnessPal app
|StartDate=~2025-08-27
|Status=Ongoing
|Type=Digital restrictions
|Description=MyFitnessPal rolled out a mandatory update to its mobile application that removed core features, worsened the user interface, and moved a previously free feature behind a paywall, despite overwhelmingly negative feedback during a public test phase.
}}
{{IncidentCargo
{{IncidentCargo
|Company=MyFitnessPal
|Company=MyFitnessPal
Line 103: Line 78:
A user with a 13-year history with the app stated, "MFP used to be so engaging and inspiring when I started... It feels so empty and broken."<ref name="reddit-13-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/njq5t47/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref>
A user with a 13-year history with the app stated, "MFP used to be so engaging and inspiring when I started... It feels so empty and broken."<ref name="reddit-13-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/njq5t47/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref>


Another long-time user said, "I have used this app for 15 years and I'm seriously contemplating switching to something else."<ref name="reddit-hate-it">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njitt8b/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>
A long-time user of 15 years said, "I have used this app for 15 years and I'm seriously contemplating switching to something else."<ref name="reddit-hate-it">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njitt8b/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>


Another user with a 14-year history with the app announced they were also leaving.<ref name="reddit-14-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/nk4eox2/ |website=Reddit |date=2025-10-18 |access-date=2025-11-05}}</ref>
Another user with a 14-year history with the app announced they were also leaving.<ref name="reddit-14-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/nk4eox2/ |website=Reddit |date=2025-10-18 |access-date=2025-11-05}}</ref>
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Another user echoed this, stating, "The new UI is awful. I cannot copy meals from previous days. I have having to click on a day of the week or (worse) if it is a Sunday, click to get to the previous week and then click again. I am now forever clicking on this new UI."<ref name="reddit-awful-ui">{{cite web |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/nkbk8wk/ |website=Reddit |date=2025-10-19 |access-date=2025-11-05}}</ref>
Another user echoed this, stating, "The new UI is awful. I cannot copy meals from previous days. I have having to click on a day of the week or (worse) if it is a Sunday, click to get to the previous week and then click again. I am now forever clicking on this new UI."<ref name="reddit-awful-ui">{{cite web |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/nkbk8wk/ |website=Reddit |date=2025-10-19 |access-date=2025-11-05}}</ref>
Another user described the experience as "Practically unusable. Just took me the same amount of time to enter my lunch as it did to eat it and i eat the same thing every day."<ref name="reddit-unusable">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njigtr9/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>
A consistent complaint was the loss of the "copy meal" feature, which was critical for users who eat similar meals daily. One user stated, "I NEED to be able to copy my meals from one day to another. HOW??? HELP!!!"<ref name="reddit-need-copy">{{cite web |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/njprlwm/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref> Another explained, "I plan my meals for the whole week in advance and make small tweaks based on what’s on that day and now it’s become super hard to be able to do that without the copy feature."<ref name="reddit-plan-meals">{{cite web |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njs36bw/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref>


One user who had just subscribed days before the update compared the new version to running Windows in "Safe Mode" due to its "limited functionality." They noted that the layout "sucks" and that it now takes "multiple clicks to get to one screen."<ref name="reddit-safe-mode">{{cite web |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njht7es/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>
One user who had just subscribed days before the update compared the new version to running Windows in "Safe Mode" due to its "limited functionality." They noted that the layout "sucks" and that it now takes "multiple clicks to get to one screen."<ref name="reddit-safe-mode">{{cite web |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njht7es/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>


Due to the perceived decline in usability and the company's refusal to roll back the update, users began actively seeking and recommending alternative food tracking applications. One user, after receiving a refund, noted the end of their "700+ day logging streak" and recommended "Chronometer" as a free alternative.<ref name="reddit-refund"/> Another user, who had used the app for over ten years, announced they were deleting their account and moving to "LoseIt," describing the MyFitnessPal app as an "abusive partner."<ref name="reddit-deleted-account">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref>
Due to the perceived decline in usability and the company's refusal to roll back the update, users began actively seeking and recommending alternative food tracking applications. One user, after receiving a refund, noted the end of their "700+ day logging streak" and recommended "Chronometer" as a free alternative.<ref name="reddit-refund"/> Another user, who had used the app for over ten years, announced they were deleting their account and moving to "LoseIt," describing the MyFitnessPal app as an "abusive partner."<ref name="reddit-deleted-account">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref> Another user who switched to LoseIt commented that it had a "MUCH better interface and half the cost."<ref name="reddit-loseit-better">{{cite web |title=Left for LoseIt |url=https://www.reddit.com/r/Myfitnesspal/comments/1ok1bfd/left_for_loseit/ |website=Reddit |date=2025-10-30 |access-date=2025-11-05}}</ref>
 
Another user who switched to LoseIt commented that it had a "MUCH better interface and half the cost."<ref name="reddit-loseit-better">{{cite web |title=Left for LoseIt |url=https://www.reddit.com/r/Myfitnesspal/comments/1ok1bfd/left_for_loseit/ |website=Reddit |date=2025-10-30 |access-date=2025-11-05}}</ref>


==References==
==References==