Smartwool adds forced arbitration to EULA: Difference between revisions

Sojourna (talk | contribs)
Raster (talk | contribs)
m minor tone change. is it good enough yet?
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|access-date=19 Feb 2025
|access-date=19 Feb 2025
}}</ref> available on Smartwool's website stated:
}}</ref> available on Smartwool's website stated:
#A higher priority on contacting Customer Service first, but does not explicitly make it a prerequisite before arbitration.
#An emphasis on contacting Customer Service first, but does not explicitly make it a prerequisite before arbitration.
#No specification on who determines arbitrability.
#No specification on who determines arbitrability.
#AAA rules apply and outlines fee reimbursement if the claim is under $10,000.
#AAA rules apply and outlines fee reimbursement if the claim is under $10,000.
#A specific line reading: "Any dispute or claim relating in any way to the Website and our services, any representations made by us, and/or your use of our websites [...] will be resolved by binding arbitration, rather than in court..." This line does not specify products sold by the company, which would be the most likely cause of a class-action lawsuit.
#A specific line reading: "Any dispute or claim relating in any way to the Website and our services, any representations made by us, and/or your use of our websites [...] will be resolved by binding arbitration, rather than in court..." This line does not specify products sold by the company, which would be a likely cause of a class-action lawsuit.


The new EULA terms lock down on the existing terms, and state:
The new EULA terms lock down on the existing terms, and state: